Employability Skills: A Report on Travelodge Hotel

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UNIT 24: EMPLOYABILITY SKILLS
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Table of Contents
INTRODUCTION......................................................................................................................................................... 3
LO1................................................................................................................................................................................... 4
P1.1............................................................................................................................................................................. 4
P1.2............................................................................................................................................................................. 6
P1.3............................................................................................................................................................................. 8
P1.4............................................................................................................................................................................. 9
LO2................................................................................................................................................................................ 11
P2.1........................................................................................................................................................................... 11
P2.2........................................................................................................................................................................... 13
P2.3........................................................................................................................................................................... 16
LO3................................................................................................................................................................................ 18
P3.1........................................................................................................................................................................... 18
P3.2........................................................................................................................................................................... 20
P3.3........................................................................................................................................................................... 22
LO4................................................................................................................................................................................ 23
P4.1........................................................................................................................................................................... 23
P4.2........................................................................................................................................................................... 24
P4.3........................................................................................................................................................................... 25
CONCLUSION............................................................................................................................................................. 26
REFERENCES............................................................................................................................................................ 27
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INTRODUCTION
Employability skill is a set of skills that are needed by an individual and make them
professional in their work. It is also considered as transferrable skill as this skill can
transfer one too many. Skills like positive attitude, knowledge of the subject, technical
knowledge, etc. generally fall into the category of employability skill that employer wants
from their employee (Akbarzadeh & Enferadi, 2011). Employability skill is essential for the
employee and often considered as enterprise or workplace skill as the skill significantly
requires in professional work rather than personal. Employability skill is more often than
not significantly appreciated by the employers as this skill is hard to obtain because
employability is a combination of much essential skill.
The assignment focuses on the significance of employability skill and presents the
importance of employability skill in a professional career. The assignment shows the
aspects of various aspects of employability skills such as problem-solving skill, motivation
skill, communication skill, team management, etc. and presents the various plans and
process in order to bring more effectiveness in these skills.
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LO1
P1.1
It is crucial that to develop further than someone's capability and ability as continued
development and evolution can significantly benefit an individual in their professional as
well personals career. As a manager in the Travelodge hotel for continuous development
and evolvement, it is important to understand roles and responsibility according to the
performance objectives (Amar et al., 2015). Properly fulfill duties and responsibilities that
met the requirement of the performance objectives can help in professional as well as
personal development. Following are the responsibility and duties for a manager of
Travelodge hotel and skills required to achieve performance objectives:
Responsibilities
 The manager needs to follow company policies and rules.
 The manager needs to be trustworthy and loyal to the Travelodge hotel.
 The manager must be professional in his work and mature enough to guide their
subordinates.
 The manager should be responsible for his decision-making
 Understand the roles of each and every subordinate working under him.
 Should communicate effectively with all the employees in the Travelodge hotel and
try to make the communication flow effective.
 The manager should possess good problem-solving skills to manage conflicts and
problems effectively.
Skills required for becoming an effective manager
 Communication fluency both written and oral
 Punctuality to follow company rules and policies
 Flexibility to work in every situation
 Positive attitude towards work
 Self-confident
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 Time management for completing tasks in time
Performance objectives help the individual to measure performance by assessing how
effectively performance objectives are achieved (Amar et al., 2015). Setting performance
objectives is a good way to improve performance and further develop my own. Following
are the performance objectives of a manager of Travelodge hotel:
 Effectively solve Travelodge hotel customer’s problems and solve the conflicts
between subordinates.
 Provide the utmost level of satisfaction to the customers of Travelodge hotel.
 Motivate employees for better work and achieve Travelodge hotel’s goal effectively.
 Self-improve through development plan and with the help of upper management.
Thus, as a manager in Travelodge hotel I am fully aware of my responsibilities and roles
that require in Travelodge hotel to fulfill the goals and objectives of the organization
(Armstrong et al., 2012). Along with it, setting performance objectives and assessing skills
is a good way to improve skills on your own as well as helps in guiding subordinates.
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P1.2
It is very important to self-assess so that individual get to know their strengths and
weaknesses that benefits in achieving defined objectives (Auger and Doerr, 2011). With
respect to goals and objective of Travelodge hotel own personal abilities and effectiveness
of manager are assessed below:
Responsibility of individual work
As a manager, it is important to understand the roles of each and every team member and
individual that benefits in achieving objectives and helps in proper team management. As a
manager, I am responsible to manage my team and possess the ability to motivate team
and individuals through effective motivation that boosts their work that effectively
achieves organization's goals (Bérubé et al. 2016).
Communication
Communication is very effective and required for effectively achieving the goals. my work
as a manager in Travelodge is to effectively convey clear thoughts and ideas to the current
objectives and how a team can achieve it (Bérubé et al. 2016) To convey information
communication skill is very handy.
Work management
I have great skill as a manager to manage the work within Travelodge hotel, identifying
employees capability and ability of work as well as the knowledge he possesses I allotted
work to employees that make the team effective and benefits in achieving goals. It is said
that the right person for the right job ultimately increases the effectiveness of the work.
Problem-solving
My professional ability of problem-solving skill is very effective as a manager, as I
understand the problems and seek out the reason that causes problems or conflicts within
Travelodge hotel that benefits in solving problems effectively as well as manages conflicts
between employees (Koch, 2011).
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Monitoring
It is necessary to monitor the performance of individual and teams time to time that brings
effectiveness in the team as well as improve working productivity. Monitoring significantly
helps the manager to find out the problems and concern areas of Travelodge hotel that
requires improvement that benefits in increasing the performance of Travelodge.
Monitoring ultimately helps in achieving organizational goals and objectives (Koch, 2011).
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P1.3
It is good for the growth of employees as well as for the organization to get to know the
weaknesses and areas of concern that can be improving through effective development
sessions or training programs as well as can be improved through monitoring and
motivation (Kremer and Hammond, 2013). Following are the recommendations for
improvement:
Adaptation
The Travelodge hotel needs to provide enough training and conduct developing session for
the employees and staff of the organization to make them capable to adopt the change as
the conditions are unstable and frequently changes (Kremer and Hammond, 2013).
Adaptation benefits organization to provide good services in any situation.
Teamwork
Teamwork is very important to achieve any goal effectively. The hotel should provide
training for the teamwork and realize the importance of working as a team to achieve goals
effectively and reduce the conflicts of interest.
Personal growth
The Travelodge should focus on personal growth as well of the employees by providing
enough personal development sessions that ultimately increase their efficiency and
effectiveness that benefits them in their professional career (Levi, 2015).
Feedback assessment
Feedback is a very important tool to understand the concern areas of the hotel. Through
clients, feedback hotel can understand the improvement that needs to be made to increase
the satisfaction level of customers (Lotko et al., 2016).
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P1.4
Motivation is a great way to increase efficiency and effectiveness of work of the employees
within Travelodge hotel. Effective motivational techniques can encourage employees for
better work that ultimately benefits Travelodge to achieve their goals as well as increase
performance level that provides a good level of satisfaction to their customers (Main,
2012). Following are the motivation technique that Travelodge uses within the hotel to
motivate employees:
Maslow’s Hierarchy of Needs
Maslow's Hierarchy of needs is an effective motivational technique that covers all aspects
through an individual can find a source of motivation. The theory has five stages of
motivation which are:
Figure 1: Maslow’s Hierarchy of Needs
Source: Main, 2012
Basic Needs
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Physiological Needs – this is the basic needs that encourage the individual to work. Along
with the money, Travelodge provides good food, water that motivates employees for better
work. The basic needs of the individual are good food, good water, air, warmth, etc. and
money can provide all this to an individual which Travelodge provides through providing
employment to employees (Main, 2012).
Safety needs – Another basic need for employees is his safety and security. Travelodge can
provide job satisfaction and security of individual within the hotel as well as also gives
them the luxury of job security that significantly motivates employees for good work as
they have no fear of losing their job unless they did something wrong (Messer, 2018).
Psychological needs
Belongingness – Travelodge managers can motivate their employees by treating them like
family and friends. Good relationships and healthy environment often lead to an increase in
employees' performance that benefits the organization.
Esteem – Being appreciated among the people significantly boost the morale of the
employee. The employee feels their reputation will increase that encourages them
(Messum et al., 2017). Also, reward appreciation can also significantly improve their
working performance within Travelodge.
Self-fulfillment
Self-actualization – It is the motivation faction in which an individual can compete with
him for better work. Employee wants to target to get full potential through creative ideas
and innovative things that not done before to test his ability and capability (Michie et al.,
2012). Travelogue can encourage employees in this process by providing employees new
works that can help them to assess themselves.
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LO2
P2.1
As a manager of Travelodge hotel, during my work it is been found out that Travelodge
hotel has some problems such as there is significant lack of communication within
organization, lack of motivation amongst employees, staff turnover, etc. these are some
concern areas for the managers of Travelodge hotel (Morrison et al., 2012). In order to
solve them following are the solutions to these work-based problems:
Work-based problems
Staff turnover – Staff turnover mainly caused by lack of motivations, excessive workload as
well and no job satisfaction amongst the employees.
Not achieving business goals – dissatisfaction of job, lack of motivation, improper training
is the main reasons for Travelodge hotel not achieving their goals effectively.
Improper communication – It is mainly caused by not having good communication flow
within the Travelodge hotel as well as good having a good working environment.
Solutions to Work Based Problems
Following are the solutions to the above work-based problems:
Effective motivational techniques
Manager of employees can use effective motivational techniques in which they can provide
rewards to the better work done by the employees to boost their morale and encourages
more for better work. Also, motivation can reduce staff turnover as the main reason for
staff turnover is the lack of motivation (O’Connor and Bodicoat, 2017). Effective motivation
techniques such as Maslow's Hierarchy of needs, Herzberg's two-factor theory help
manager to effectively motivate employees.
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Customer participation
Customer participation is also a good solution to solve these problems as customer’s
feedback which can show the service quality of employees can guide manager why
employees are not satisfied with their work and the reason of dropping the quality of
services (Panchal, 2016).
Effective communication
Communication is very important within Travelodge hotel, managers can try to interact
with employees more often than not to understand the problems of them that can benefit
from solving these work-based problems.
Above are the solutions to these work-based problems that comes handy to reduce the staff
turnover, improves motivation amongst the employees, make communication flow
effectively within Travelodge.
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