Employability Skills in Travel and Tourism: A Report

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EMPLOYBILITY SKILLS

Table of Contents
INTRODUCTION........................................................................................................................2
TASK 1...................................................................................................................................... 3
1.1 DEVELOP A SET OF OWN RESPONSIBILITIES AND PERFORMANCE OBJECTIVES.............3
1.2 EVALUATE OWN EFFECTIVENESS AGAINST DEFINED OBJECTIVES..................................4
1.3 RECOMMENDATIONS FOR IMPROVEMENT....................................................................4
1.4 HOW MOTIVATIONAL TECHNIQUES CAN BE USED TO IMPROVE QUALITY OF
PERFORMANCE.....................................................................................................................5
TASK 2...................................................................................................................................... 7
2.1 SOLUTIONS TO WORK-BASED PROBLEMS......................................................................7
2.2 COMMUNICATE IN A VARIETY OF STYLES AND APPROPRIATE MANNER........................8
2.3 EFFECTIVE TIME-MANAGEMENT STRATEGIES..............................................................10
TASK 3.................................................................................................................................... 12
3.1 ROLES PEOPLE PLAY IN A TEAM AND HOW THEY WORK TOGETHER TO ACHIEVE
SHARED GOALS...................................................................................................................12
3.2 TEAM DYNAMICS..........................................................................................................13
3.3 ALTERNATIVE WAYS TO COMPLETE TASKS AND ACHIEVE TEAM GOALS......................14
TASK 4.................................................................................................................................... 16
4.1 TOOLS AND METHODS FOR DEVELOPING SOLUTIONS TO PROBLEMS.........................16
4.2 DEVELOP AN APPROPRIATE STRATEGY FOR RESOLVING A PARTICULAR PROBLEM OF
LABOR TURNOVER FOR TRAVELODGE HOTEL....................................................................17
4.3 THE POTENTIAL IMPACT ON THE BUSINESS OF IMPLEMENTING THE STRATEGY.........18
CONCLUSION.......................................................................................................................... 20
REFERENCES........................................................................................................................... 21
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INTRODUCTION
The report analyzes the responsibilities and performances goals needed by a manager of the
travel and tourism sector industry organization. The effectiveness of achieving the required
goals and objectives of the company are analyzed. The recommendations are given for the
improvement of the required performance. The employability skills are the required skills
and performance level required by an individual to deliver efficient and quality work to the
employer. Currently, I am working as a manager of the Travelodge Hotel and the report is
based on the employment skills required by the Travelodge Hotel. The roles and
responsibilities of the hotel manager of the Travelodge Hotel are discussed in the report.
The overall development of the skills of hotel manager along with their interpersonal skills is
examined. The report explained the solutions to the work based problems in order to
develop transferable skills along with effective time management strategies.
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TASK 1
1.1 DEVELOP A SET OF OWN RESPONSIBILITIES AND
PERFORMANCE OBJECTIVES
Currently, I am working as the manager of the Travelodge Hotel where I have following set
of job responsibilities:
Job Responsibility
The manager of Travelodge Hotel has the following job roles and responsibilities:
 I have the responsibility of maintaining rooms and other areas of the hotels at their
proper condition.
 I have to ensure the expenses as per the budgets and the costs are expensed
according to the plan and budgets.
 I have to ensure compliance with the laws and procedures of the hotel along with
handling complaints and queries of the customers.
 I have to manage the day to day functions of the hotels by ensuring good working
conditions and a healthy environment within the Travelodge Hotel.
Mutual Responsibility
 I have the responsibility to maintain different records relating to finance, staff,
budgets, statistics, etc.
 I have to make plans for different functions of the hotel such as marketing,
recruiting, training, supervising staff, promotional activities, etc.
Self-responsibility
As a manager of Travelodge Hotel, I have some of the self-responsibility which include
maintenance of healthy work environment and to develop skills and creativity of the
employees with the help of providing the required training. I have to maintain excellent
communication and interpersonal skills and develop a strong relationship with customers
and staffs.
Ensuring safety at the workplace
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As a manager of Travelodge Hotel, I am responsible for ensuring the safety and security of
the customers and employees of the hotel. I have to strictly observe the safety and health
regulations and other related legal laws.
1.2 EVALUATE OWN EFFECTIVENESS AGAINST DEFINED
OBJECTIVES
The main responsibility of as a manager of Travelodge Hotel is to attain the goals and
objectives of the hotel. I need to evaluate my skills and capabilities which are required for
the purpose of management in the hotel. After evaluating the skills and abilities, I have
found out the areas where improvement is necessary for delivering the best quality services
in the Travelodge Hotel.
I have good communication skills which will help me in building strong relationships with the
employee as well as with the customers. Communication skills play an important role in the
workplace of the hospitality industry (James, 2010). As a manager, I should develop more of
this quality for successfully attaining the goals and objectives of the Travelodge Hotel. The
strategies and mission set by the senior management can be effectively communicated to
the lower level of departments with the help of communication skills. These skills will help
me in making the things work within the Travelodge Hotel.
In order to achieve the objective of the hotel, I have decided to improve the efficiency of the
workers with the help of various training and development programs which will be
conducted within the hotel. With my communication skills, I have successfully delivered the
true idea behind the different goals of the hotel set by senior management. I have
maintained a team for marketing function for delivering quality services to the customers.
Further, I am a good leader which help me to provide suitable motivation to the employees.
Motivation led the foundation of successful work culture of the hospitality industry (Dyke,
2010).
1.3 RECOMMENDATIONS FOR IMPROVEMENT
Training
The Travelodge Hotel is facing the issue of technological improvement and training and
development in many areas. There is a need to update the use of these technologies for the
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employees which can be done with the help of training and development programs.
Technological is an inevitable part of the hospitality industry which need to be used by the
hotel for getting a competitive advantage in the industry.
Reward systems
The reward systems are the great options for providing motivation to the employees and
staff of the hotel. Motivation is very essential for improving the performance of the
employees so that the goals of the hotel can be achieved effectively. The reward systems
are the major drivers of motivation which help in developing creative thinking skills and
other qualities of the employees and workers of the Travelodge Hotel.
Communication
Communication is the other issue faced by the Travelodge Hotel in the present years which
subsequently affect the performance of the staff. The internal communication should be
developed within the Travelodge Hotel which can promote the interrelationship and healthy
work culture of the hotel. Digital communication is another important aspect which is also
necessary for the current work environment of the Travelodge Hotel.
1.4 HOW MOTIVATIONAL TECHNIQUES CAN BE USED TO
IMPROVE QUALITY OF PERFORMANCE
Motivation can be understood as a driving force which helps in encouraging different
employees of the organization for using their full efforts for attaining the goals and
objectives. The employees can be motivated with the help of various financial and non-
financial factors and methods (Business Dictionary, 2019). The motivational techniques
which can be used by the management of the Travelodge Hotel for improving the quality of
performance are explained below:
Recognition
The work is done on time, the achievement of short-term goals and improvement in
performance are some of the areas which can be recognized by the management in order to
motivate them (McQuerrey, 2019). When the accomplishments and achievements are
recognized by the management of the Travelodge Hotel, the staff feel motivated and
encouraged to put more efforts into their work. Recognition can be given by the hotel to the
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employees in the form of print certificates, star performer awards, employee of the month,
issuing a press release, or by posting on notice the achievement of a particular staff
member.
Career advancements
When the employees have given career advancements opportunities in their current job,
they work better in the organization. The career advancements is another important
method of motivating most of the employees of the company which help the management
in getting the best of the employees. Promotions can be given for the work of the employee
which can be used as an incentive for better work performance.
Employee participation
By asking for the participation of the employees in the decision making and other processes
of the organization, the employee performance can be enhanced. The employee
participation acts as a great motivator driver which create an environment of self-
belongingness. The staff will feel connected with the hotel if they are asked for their
participation who will put their extra efforts for achieving the goals and objectives of the
Travelodge Hotel.
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TASK 2
2.1 SOLUTIONS TO WORK-BASED PROBLEMS
Ineffective communication
The Travelodge Hotel is facing the issue of ineffective communication which reduces the
efficiency in the work performance of the employees and other staffs of the hotel.
Solution
In order to solve the problem of ineffective communication within the Travelodge Hotel
which can be used by the management is the use of verbal and non-verbal communications.
The issue in communication affect the functions and operations of the hotel. The hospitality
industry is known for its communication culture and behavior. The Travelodge Hotel can use
digital communication networks within the hotel for promoting communication practices. A
system of feedback can be established by the manager within the hotel which will create a
line of trust and positive communication (Hoppe, 2018). Various teams can be built within
the hotel to promote interpersonal communication in the group of individuals. The
employees can be asked for their own feedbacks and reviews on a particular topic which will
also work as a motivator to them (Robins, 2018).
Lack of motivation
The other issue faced by the Travelodge Hotel is the lack of motivation among the
employees and the staff by the senior management of the hotel.
Solution
To overcome the issue of lack of motivation, the Travelodge Hotel can take various steps
and measures. Reward system can be introduced by the hotel management which will
promote efficiency in work. Further, recognition of the good work of the employee can be
served as another important method for encouraging staff (Dickson, 2019). Training and
development is also a useful method for providing motivation to the employees of the
company where the quality of work can be subsequently improved (Heathfield, 2019).
Sometimes the staff of the hotel feels motivated when they are given higher responsibility
work by the management. It boosts the confidence among the employees through the trust
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shown by the senior management in the employee for the completion of a particular work.
Also, when the communication is improved, it can act as a motivator for improving
operations within the Travelodge Hotel.
2.2 COMMUNICATE IN A VARIETY OF STYLES AND
APPROPRIATE MANNER
FORMAL LETTER
Higher official management
Travelodge UK
London, UK
Subject – to draw the attention of the higher management on the problem related to work.
Dear Sir,
The Travelodge Hotel is continuously striving for conducting the best management and
operations within the organization. The hotel is working efficiently but there are certain
areas where the concern of the management is required which need to be discussed and
improved. The Travelodge Hotel is facing an issue of lack of communication with the top
management, among the employees and other groups of individuals. Due to this issue,
there are various decisions and strategies which are not effectively working in the hotel. The
productivity of the employees and staff is declining subsequently sue to the issue of
communication. Also, there is a problem of employability skills which cannot resolve the
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problem of communication gaps in the hotel. The lack of motivation among the employees
is also due to poor employability skills and capabilities.
There are a number of strategies which can be used for resolving the work-based problems
of the Travelodge Hotel. Training and development is the useful measure that can be taken
by the management for improving the work performances and to take necessary steps for
solving issues of Travelodge Hotel. Different seminars and meetings can be arranged for
fostering communication among the employees and management. The improved
communication skills of the staff and management will not only resolve the internal issues of
Travelodge Hotel but also provide external benefits in the market. Lack of motivation
reduces the work capabilities of the employees which in turn reduces the growth and
revenue of the Travelodge Hotel. When the employees are motivated every function can be
conducted efficiently and appropriately. The overall success and growth of the Travelodge
Hotel can be ensured by motivating the staff with the help of various financial and non-
financial methods.
Hotel Manager
Travelodge UK
London, UK
Contact – 123456
Email – [e-mail]
May 04, 2019
MEMO
Travelodge
London, UK
Memo Date – 04 May 2019
To: Employees
From: General Manager
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CC: Senior Management
Subject: resolving issues related to the communication gaps and lack of motivation
It has been observed that the communication issue and lack of motivation issues are
increasing continuously in the Travelodge Hotel. These issues are creating serious issues
regarding the growth and profitability of the organization. These challenges of the hotel
require immediate attention from the management to resolve them for promoting
efficiency and effectiveness in the operations. These issues are required to be in the
knowledge of every employee so that the challenges can be resolved as soon as possible
with everyone's efforts.
In order to solve the problem, a training session is conducted by the organization where the
attendance of every employee is strictly required. This session will be conducted from 15th
May 2019 to 22nd May 2019 for building strong communication skills.
Regards
General Manager
2.3 EFFECTIVE TIME-MANAGEMENT STRATEGIES
There are a number of time management strategies which can be adopted by the
Travelodge Hotel which are discussed below:
Prioritization
The manager can ensure effective time management strategies by listing down the area
where the priority can be fixed. In order to ensure that the work is conducted in the desired
manner, the manager can fix priority for different sets of work and operations. The situation
of procrastination can be avoided with the help of prioritization by the manager. The
important and urgent tasks can be given priority by the manager with prioritizing them over
the not so urgent work.
Setting work objectives
The objective for doing a particular work can be set by the manager for ensuring time
management strategy. Planning and setting objectives of various tasks and performances,
they can be completed on time. Many opportunities of the market can be accessed by the
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manager by completing the work and task on time. The unplanned activities and work
should be strictly avoided by the managers to reduce delays and incompletion of the tasks.
Delegation
Delegation is another useful method for ensuring effective time management strategies for
the manager. The whole work can be divided into smaller tasks that are required to be
completed on time. The inability of delegating unimportant task can be proved as a major
drawback of the manager (Zundel, 2017). Delegation of work makes it easier for the
manager to attain the required objectives on time.
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