Employability Skills Report: University Name, Semester [Semester]

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Employability
Employability
Student Name
Unit Name
University Name
Date
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Employability
Contents
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................3
Task 2...............................................................................................................................................6
Task 3...............................................................................................................................................9
Task 4.............................................................................................................................................11
Conclusion.....................................................................................................................................14
References......................................................................................................................................15
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Employability
Introduction
Employability abilities are those aptitudes that apply to an assortment of life and occupations
setting. They are characterized as abilities required for picking up business and upgrading
progress inside a given undertaking. These aptitudes are especially significant for representatives
to pick up their maximum capacity at their work environments. Throughout the years, numerous
abilities have been credited, yet they can be sorted under general groupings (Rao, 2010).
Employability aptitudes bargain of correspondence and relational abilities. This is the capacity of
individuals clarifying what they mean with lucidity and succinctness. It must surface in both
composition and expressed word. Tuning in to what others need to state and responding suitably
to the data is additionally applicable to this angle. Critical thinking aptitudes are likewise
important in employability abilities. It is the capacity of understanding an issue by separating it
to littler parts. People are given the opportunity of applying information got from various
sources. Utilizing one's drive and acting naturally inspired is likewise exceptionally positioned.
The perspective involves having thoughts that can be changed to the real world. A solid
individual drive must exist, where an individual does not sit tight for requests in order to finish a
specific assignment. Attempting to due dates and under strain is fundamentally seen by bosses.
This aptitude depicts itself when an individual I taking care of pressure that accompanies a due
date that must be met. Bumbling people will separate en route and won't be able to convey.
Hierarchical abilities are additionally important while evaluating employability aptitudes. (Rao,
2010), says that is the part of being efficient and sorted out. It depicts the capacity to design to
help in gathering due dates and targets. An individual gangs the capacity of observing his or her
advancement of work to guarantee they are on track of gathering the required goals. It is widely
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Employability
believed that employees must have the skills or potential to make sure their development and
growth within the Travellers Treat organization in addition, Travellers Treat development can
also be provided. But it’s important that each job determine different kinds of roles or
responsibilities or requires different kinds of the employment skills. Here, role of employment
skills in the housekeeping management sector is explained in effective manner. In addition,
work-based issues and their solutions are properly discussed in the present scenario.
Task 1
Part 1.1
From the perspective of domestic work, some very particular responsibilities and roles need to be
satisfied in an effective and appropriate manner. As stewardship, the functions as well as
responsibilities are associated with cleanliness or ensure that the room has all the necessary
items. Caretaker need to pay attention to facilities that are provided to customers based on
consumer’s needs and hotel standards (Benson & Scroggins, 2011). Housekeeper also needs to
understand their responsibilities when meeting customer requirements, even if they live in a
hotel. It’s also the responsibility of the butler to send special things to the room. As a
housekeeper, maintaining consumer satisfaction is still in the hands of homeowners because they
need to respond quickly to customer compliance or any additional requirements they make. In
the future, performance goals are related to an active customer experience that ensures the
quality of hotel services. As a housekeeper, housekeeping services can get better service quality.
In addition to service quality improvements, other performance goals include notifying
customers of some damage caused during their stay. It may help the hotel to avoid several losses.
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Employability
Respect for housework can enable them to attain these performances objectives (Brundrett,
2017).
Part 1.2
In order to attain these goals, training has also been carried out to responsibilities moreover
function inappropriate manner. All aspects of administrative positions have been provided to the
training. In the training course, knowledge about the responsibilities and the way in which tasks
are completed has been developed on a large scale. Therefore, it increases the effectiveness of
defining goals. In addition, my communication skill is a major advantage in the present situation.
I have also learned how to greet consumers in the right way, smiling or efficient gestures to help
me to build relationships with them. As a housekeeper, it’s important to know the requirements
and needs of your consumers. It helps to achieve the goals associated with the title or present
position. For same function, I also gained some knowledge of the language that also enabled me
to know the needs of the client and I could provide it to people who stayed. There should be
enough information or checklists to understand the items in the room before the housekeeping
team or the administrative housekeeper (De Silva Lokuwaduge & Armstrong, 2014). If you
ensure the availability of all articles, the team should compare the lists. I understand the common
practices or obligations of the steward in a disciplined manner. So in this way, my efficiency is
enough to prove my role, responsibility or performance goals.
Part 1.3
Some methods help me to get better my skills or, most significantly, improve my efficiency.
Obviously, for the same purpose, the main role of continuous training can be significant. It can
help bring improvements to present skills as well as competency levels as dealing with the
consumers. Training can help increase my understanding of my position or position and achieve
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Employability
performance goals in the future (Gray, 2013). In addition, meetings or meetings with line
managers can produce positive results and bring about possible improvements. It should be
acknowledged that line manager understands the small enhancements and aspects of each
individual. Sincere discussions with them can greatly help to develop reinforcements and handle
small problems in an appropriate manner. It can also be used as feedback for performance over a
specific time period. Through the feedback, errors can be brought to the attention of good work
performance. Therefore, confidence can be formed and, most importantly, a high degree of
reason can be made in terms of roles and responsibilities. In addition, incentives are the most
motivating factor and help move in correct direction. Throughout the incentives, desire to
execute well as well as learn new methods may still be at its peak or may lead to huge levels of
the improvement (Jackson, 2012).
Part 1.4
On the motivation of inheritance performance, the role of incentives and appropriate rewards has
been described. Similarly, there are many practices in motivating techniques or methods that can
greatly assist in increasing the level of workers motivation. Maslow's hierarchy of requirements
determines the satisfaction of the basic requirements of employees because it motivates
employees to execute well. However, the theory also points to social scenarios (Lindsey, 2017).
Herzberg's motivation theory provides a simple plot of motivational increments throughout the
core management practice. The authors here focus on improving quality of the supervision.
If style of supervision and management style is effective, it can help to motivate employees and
establish a healthy relationship between the employers and workers. Additionally, this particular
motivation plays a vast role in describing the function of the managers in supporting Travellers
Treat s. The butler team must receive appropriate support as well as guidance from line manager.
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Employability
Before the crew leader must evaluate the group moreover ask for opportunities. This helps to
greatly increase the level of incentives in improving work safety. It also contributes to full
determination and commitment. Therefore, in this manner, these technologies play a enormous
role in make sure worker incentives for domestic workers (Nkomo & Hoobler, 2014).
Task 2
Part 2.1
For this mission, the Travellers Treat chosen is Marriott, which has a global presence or has
made its status around a world. This is a major issue that recognizes that certain issues can be
considered as a few workplaces. The main problem is that the communication becomes distorted
because of diversity of factors. Communication is a very important part of the Travellers Treat’s
operations, particularly in the hospitality industry. In today's highly competitive era, small levels
of communicational skills have become the main work problems. Competitive skills are also
misunderstood by individuals and employees. People who sit at a higher stage communication
skills involving listening skills, gestures, as well as most significantly, disseminating information
at all levels. To solve this problem, Travellers Treat s can rely on meetings where they can
analyze employees based on these three basic factors of communication skills (Pouratashi, 2019).
It is necessary (or "intended") to process the solution and recognize the issue. It should be
acknowledged that through appropriate evaluation, a group of employees can be produced based
on the questions of each communication skill element. After that, you can provide training
courses to employees in your Travellers Treat. In addition, staff must be familiar with
significance of the communication skills in their growth and take advantage of development
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Employability
opportunities. Therefore, in this manner, practical solutions may be also developed to reduce
issues associated with low-stage communication techniques.
Part 2.2
At different levels, the superiors of the hotel can use various communication technologies. It’s
clear that a size or structure of hotel is important for selecting the correct communication method
and media (Sikora & Ferris, 2014). If senior management passes meetings and formal meetings,
the higher level department can communicate with the board of directors. It helps manage
professionalism and, most importantly, discussions can be done in appropriate ways. In addition,
middle managers can be notified through the seminars or meetings. It’s a most significant and
helpful technology for establishing a communication with them. Written and verbal type of
communication may be appropriate for communicating with middle managers. Additionally, help
of the mail system can enter the system. By mail, written and formal communication can be also
established. To handle lower-level employees, managers want to concentrate on bulletin boards
or large conferences or seminars to disseminate information inappropriate manner. Today, the
most trusted and professional media channels to communicate with the people at all levels are
the company's website (Yawson, 2012). People are highly convinced to ensure the authenticity of
information and a few communications. It must be acknowledged that there is only one example
that can inform a large number of people. It is both written and formal. Often, within a Travellers
Treat, an informal and non-verbal form of the communication does not exist on a large scale.
However, in the case of instructions, managers use informal communication so that an easier
environment can be developed. On the other hands, non-verbal communication depends solely
on an individual's understanding of reading the mind and face, focusing on tone of speech.
Hence, the significance of the communication skills may be experienced here in an appropriate
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Employability
manner. Hence, these are the various communication methods or media channel that can be also
adopted at all stages of the Travellers Treat.
Part 2.3
ETMS must include very reasonable and standardized methods. First, you want to concentrate on
diary management. Throughout the diary management, people can rapidly focus on taking down
significant and prioritized tasks. It helps to remember the significant activities needed to
complete on a priority basis (Benson & Scroggins, 2011). Tasks can be written or can be done
one by one. After that, another time management plan is associated with ignoring delays. It’s
equally important to ensure that people have enough time to finish the task.
At the same time, it can be said that avoiding delays makes people have a high degree of
responsibility and discipline for their work. They tend to complete their working hours and have
never been delayed due to unreasonable issues. Hence, it allows them to utilize their time in an
appropriate or efficient manner; moreover, they can simply manage the burden associated with
fast work or tasks. In addition, a list of the time management policies includes dividing a task
into smaller parts. It can also provide useful data about the toughness or urgency of a few tasks.
Therefore, time can also be assigned to particular task, or most significantly, time management
can become appropriate and accurate (Brundrett, 2017). Therefore, these are suitable time
management plan that can be implemented by workers.
Task 3
Part 3.1
In order to know the function of the people in a Travellers Treat in attaining the objectives, it is
necessary to pay attention to Belbin group theory. It may also provide precise scenarios about the
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Employability
roles that individuals in the team might play. The Belbin theory can propose nine individual
roles, which are divided into three major parts: action-oriented roles, people-oriented roles, or
thought-oriented roles, follows as:
Action-oriented roles
Shapes are still very broad in order to complete tasks and attain common objectives (De Silva
Lokuwaduge & Armstrong, 2014). They are people who make challenging responsibilities in
front of others or give confidence them to execute very well for advantage of the association.
They are the people who take the initiative. Another function is associated to an implementer.
They have taken a step toward achieving common goals by inheriting plans in team and project.
In addition, in the order to attain a common objective, role of whole terminator is vast because
they only focus on eliminating errors and errors in the project. Their function is clear; they want
to execute the projects inappropriate or effective manner (Gray, 2013).
People-oriented roles:
It incorporates organizers, group specialists, and asset examiners. These individuals can assume
an essential job in ensures that collaboration ought to be kept up. Likewise, it is recognized that
the organizer goes about as a help group for collaboration by giving a chance to staff on the
gathering. Their direction must be huge to the entire group. The further colleague is the
individual, who bolsters whole group, or most essentially, they are the general population who
execute the errands and the obligations appointed by the pioneer of the group. Assets agents are
the general population who keep up associations with the outside partners just as, most
essentially, consult with them for the sake of the group (Jackson, 2012). In this manner, these
jobs add to accomplishing a shared objective and targets.
Thought oriented roles
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Now, their role is very important and can generate a few helpful knowledge or ideas to finish the
tasks inappropriate way. Plant type people are highly creative and innovative, or they provide a
solution to issues while participating in teamwork (Lindsey, 2017). Their opinions and
techniques need to be considered a lot. These ideas are evaluated by a supervisory assessor who
is a team analyst. Their function is to take an actual decision after analysing all situations
moreover available alternatives. So in this manner, these are particular responsibilities and roles
of the people within a team that are necessary to attain common objectives.
Part 3.2
In order to increase knowledge about the team dynamics, special consideration can be given to
Tuckman's model. It consists of four phases (Nkomo & Hoobler, 2014). Formation, normative
attack and performance are the stages of interpretation in Tuckman's theory. In the process of
formation, teammates contact each other and try to know each other. Here, teammates begin to
get acquainted with each other so that they can understand the relevance of responsibilities and
roles to common goals. In addition, the storm phase represents where the people can enter each
other in the discussion phase. People share their opinions on how or when they complete projects
or tasks. This is the very critical stage as if teammates have opportunity to know every other
potential, self, and resentment might be decreased. An intermediate stage that indicates a level of
conflict or chaos before the formation phase everyone understands their responsibilities and roles
or can make a good contribution. Finally, implementation level is based on the discussion and
phase defined in the storm phase. Therefore, the theory provides precise scenarios of team
dynamics and nature at each stage (Pouratashi, 2019).
Part 3.3
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The alternative is very accurate and based on philosophical ideology. It should be acknowledged
that only group members have an effective communication or interaction procedure to attain
team objectives. If there is some vulnerability in communication process, it's impossible to
contract with conflicts. The most important thing is that information sharing may become very
ineffective (Sikora & Ferris, 2014). Therefore, alternatives include establishing appropriate
communication. In addition, it is equally clear that there is necessitate building an intelligence of
respect among teammates.
Task 4
Part 4.1
The problem with Marriott Hotels is that it needs to be focused on certain aspects associated to
the growth of solution. Lower employee retention is the main problem affecting Travellers Treat
al performance and sustainability. It is necessary to understand the causes of the problem in order
to find out the cause of hotel management problem. This is the most excellent technology and the
Travellers Treat cannot handle issues or challenges within the group without knowing the issues.
Here, Marriott also needs to determine the background due to low employee retention level and
management practices. Of course, design helps to solve problems or challenges to solve
problems in panel discussions, the most appropriate strategy. There is another way to solve the
problem (Yawson, 2012). The team member or the senior department of the above hotels can
enter the brainstorming session and fix the problem. This is evident from, a clear review of the
circumstances that brainstorming can provide and the various ions under the Travellers Treat can
identify. The second device is to comprehend the inner environment and the outer environment
related to problem. Hotels will receive accurate information on the environmental analysis to
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