EMSK5012 Employability Skills: Self-Awareness and Sector Analysis

This report delves into employability and enterprise skills, focusing on self-awareness and career development within the hotel sector. It includes a self-assessment based on Clifton Gallup strengths and Johari's window theory, highlighting key attributes necessary for a successful hotel manager. The report also analyzes two prominent hotel companies, Hilton Worldwide and IHG, examining their values and ethical practices. Furthermore, it explores the importance of networking for commercial awareness and provides a self-reflection on skills utilized during a training program, emphasizing customer service, teamwork, and problem-solving. The report concludes by highlighting the top five strengths identified, emphasizing their role in career advancement.

Employability and Enterprise skills 0
Employability and Enterprise skills
PART -A
Student Name
11/12/2018

Employability and Enterprise skills 1
Contents
 KNOW YOURSELF...............................................................................................2
Introduction....................................................................................................................2
 KNOW YOUR SECTOR........................................................................................3
Two companies in hotels sector.....................................................................................3
Hilton Worldwide.......................................................................................................3
IHG.............................................................................................................................3
Elements are aligned with companies’ values and ethics:.............................................4
 KNOW YOURSELF...............................................................................................4
Networking helps in generating commercial awareness among oneself:......................4
Self -reflection................................................................................................................5
References......................................................................................................................7

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KNOW YOURSELF
Introduction
To achieve something in life one has to work hard to achieve their career aspirations (Grote,
2017). Similarly, to be a successful hotel manager one has to work harder in their
management studies. Consequently, I am working on business management studies to
become a respectable hotel manager. Certainly to achieve all this it requires key strength like
being an achiever is a necessity, adaptability, communication, discipline, focus, futuristic,
harmony, a good learner, positivity, responsibility, and individualization. All the above-
mentioned factors highlight the Clifton Gallup strength, which helps in achieving one’s
career goals smoothly (GALLUP, 2018).
Moreover, in context of johari’s window theory certain strength, which helps in achieving
success, is trust on others, certain beneficial motives are to be considered, behaviour, attitude.
Inner strength always helps in achieving one’s goals correspondingly; I am working hard as
possible to be a desired manager with the sense of being an achiever, which defines a
constant need for achievement. It helps in moving forward and forcing me towards the next
accomplishment (Self-Awareness, 2018). Other than this, certain people have certain strong
beliefs and values, which are enduring within one self that makes it easy to trust, that is
mandatory to achieve one’s career aspiration. Communication is the main element that draws
attention and that why people will like to listens you (Martin, 2017).
Therefore, it is essential that a good communication in the field of hotel manager is
mandatory. Being discipline towards work makes goals more clear and easy to execute them.
Clear destination in the mind is really important because focus is what you need , what you
want to become, how will it be done all such questions make you alert towards your goal ,
which always make me focusing to achieve my career aspiration (Smith, 2013). Being
futuristic always fascinates us and it always keeps you pulling forward, into tomorrow. This
is again one of the greatest factors that make me goal oriented and helps in achieving my
desired position (Litiano, and Major, 2016).

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KNOW YOUR SECTOR
Two companies in hotels sector
Hilton Worldwide
Hilton worldwide is the well-renounced hotel, which was opened by Cornrad Hilton in 1925.
His aim was to open one of the best hotels in Texas. With his dedication, commitment and
innovation today Hilton is consider as the most respectable brands in the world. Since in
earlier 90’s air conditioners had not yet been invented and other non-customers facilities were
placed so he thought of no visitor lodgings will be facing the western sun. Later, Hilton
enlarges to Waco, and releases up with its foremost hotel with icy running water and air
conditioners in unrestricted areas (Hilton, 2018).
If we talk about Hilton values, they are very passionate about conveying the remarkable guest
experiences, which highlights their hospitality value towards their work. Integrity, they
believe in doing right thing all the time. Leadership is also one of the values, which they
highlight that all people work as leaders in their industry and in their communities, which
gives a flow in their proper working. They work as the team players whatever they do; this
highlights the sense of teamwork. They also think of actions and decisions, which were again
considered under ownership, they work and think like owners of the company. In addition,
their status highlights the sense of urgency and discipline.
IHG
A long back in 80’s IHG story starts in brewery. In 90’s boutique was born finally in 2000
IHG was innate with the aim of new brand; new fans which defines true hospitality. IHG
attitudes and ethics ensures that their culture (Ross, 2013). They also ensure that they work
with integrity and within the laws and regulation so, all the requirements are approached to
the responsible business. They also make their employees aware about the regular internal
communication which helps them to know are the key issues and what corrective actions are
to be considered to solve those problems. If we talk about the values of IHG, they have a true
spirit of hospitality (IHG, 2018).

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Elements are aligned with companies’ values and ethics:
An element that highlights and are aligned with the companies values and ethics are as if we
talk about Hilton worldwide they are more oriented towards the teamwork they believe that
all the problems can be resolved if employees of an organisation work hand in hand and thus
leads to the discipline working condition in the organisation. A good communication within
the organisation leads to the proper flow of information between employees, who ultimately
affects the working behaviour of the organisation and will be more goals oriented and will be
beneficial for the success of organisation and for his/ her personal development (Bowman,
2018). Even researchers have focused on integrity they say in organisation all people are
treated with dignity, respect and courtesy (Cowan, 2016). Along with this, they are more
dedicated towards the ethical and moral standards, which include honesty, loyalty and
responsibility Similarly, I am practicing the same to be responsible enough to handle
problems and situation, which ultimately leads to success for both, the organisation and for
the individuals. A leadership quality develops the highest potential among oneself to achieve
the personal and the professional excellence. Creating the value-sharing environment, which
states that employees and organisation, both should have continuous encouragement,
confidentiality assurance and promotion of values (Anastasia, 2016).
Corporate governance is one of the elements, which get easily align with the values and
ethics of the company by proper rules, processes which, are engrossed and controlled by the
firm (Price, 2017). This highlights that company’s ethics and values work hand in hand in
order to generate individuals and organisational success (Domagalski, 2014).
KNOW YOURSELF
Networking helps in generating commercial awareness among
oneself:
Networking focuses on interaction made with others in order to exchange information and to
build social relations and this helps me to become more commercially aware about what all
customer needs, how to earn money in the sector of hospitality , what all problems are their
which are need to be solved as early as possible (Chapman, 2014). Similarly, through
networking one has to start making connections, which will help me to be more confident
about my working profile. Social contacts with the experience holder will make it easier for

Employability and Enterprise skills 5
me to perform well for my job. Another important advantage of networking is to learn from
the experience holder, which generates an incredible opportunity by taking advices from
them to gain more experience, which will definitely help me in improving my career goal
(Brathwaite, 2018).
After all the initiation made in building relationships, gained confidence, established
reputation which will ultimately make me focus towards the opportunities and this finally
directs me in the direction of success by heading towards each ladder step by step. Therefore,
networking is the greatest chance to build social relations in the hospitality industry (Nadel,
2014).
Self -reflection
In an entire study and by attending events I have learned a lot, which helps me in growing in
my career path and not only personal basis but also it, which will surely benefited to the
organisation too. While attending event and gaining experience through the process of
networking it highlights the certain skills that I have used to make it more achievable.
During my training programme, a thankyou event was organised by the company, there
whatever I have gained during my training sessions I used my skills to make it a fantastic
thankyou-in party. There I gave a major attention to customer service skills, teamwork, and
creative problem solving and having a thorough knowledge about the local resources so that I
can manage it properly and put my all the gained skills for success.
I had a focus on customer service skills, as they are the most crucial part of the hospitality.
Like a careful attention over food details, thorough knowledge about the restaurant’s current
offerings and a good memory is very crucial because what all customers’ needs should be
provided to them, which also leads to good image and affects the overall feedback from the
customer. I made my workers to work at the fast- pace this leads to a good impression over
the customers. I made my workers to work more diligently and should give attention to minor
details towards customers. I told them to work well in team quickly and calmly in the high-
pressure environment.
In management, all you need is thorough understanding of teamwork, leadership, budgeting,
and strategic thinking. By adopting all such skills, I gained a good response from the visitors
who loved visiting thankyou party. Over all the above skills, personal skills are must, which

Employability and Enterprise skills 6
technically highlights our soft skills. Social skills, which I have adopted while learning from
the events and experiences, which were like work with harmony with the other employees,
act maturely, and manage your workload while at changing situations. In addition, I applied
all such skills, when our decorator did wrong decoration, with the mature act I and my team
completed the entire decoration within an hour so, that party should not be hindered because
of this problem. Right from the decoration, food services, maintenance and cleanness,
management and the operational skills all need special attention, which I was able to manage
through my skills, which I have learned and gained during my training sessions. After
performing at my best, which helps in building relations, incrementing confidence and helps
in increasing reputation through my skills that, enhanced more opportunities in my way and
finally directs me to give more efforts so that I can earn success by gradually and positively.
Through my training session what I have gained is the top five strength which always help
me in my career path are managing quality which also highlights my leadership quality where
every individual is different from another and to manage them is the biggest task and I have
that quality to manage things with harmony. A good communication with the essence of
achieving good results along distinguishes you from other and all these aspects make me
different from others.

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References
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[Accessed 14/11/2018]
Bowman, N. (2018) Five ways to take charge of your professional development in 2018
[Online] Available from:
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your-professional-development-in-2018/#5bf2ae7b4770 [Accessed 14/11/2018]
Brathwaite, S. (2018) 4tips for setting and achieving career goals [Online] Available from:
https://www.businessnewsdaily.com/10584-achieve-career-goals.html [Accessed 14/11/2018]
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and-why-is-it-relevant/ [Accessed 14/11/2018]
Cowan, N. (2016) The four skills you need to achieve your career goals [Online] Available
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[Accessed 14/11/2018]
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Available from: https://thevoice.ottawachamber.ca/2014/09/22/the-essential-elements-of-
workplace-values-and-ethics/ [Accessed 14/11/2018]
Elesy, L. (2018) How to develop commercial awareness [Online] Available from:
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GALLUP. (2018)All 34 Clifton strengths themes descriptions [online] Available from:
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[Accessed 14/11/2018]
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https://www.hilton.com/en/corporate/ [Accessed 14/11/2018]

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[Accessed15/11/18]

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