Employability Skills Report: Analyzing Tesco's Performance

This report delves into the critical aspects of employability skills within Tesco Plc, a major retail company facing declining sales. The analysis begins with an introduction highlighting the importance of employee skills and attributes in achieving organizational goals. Task 1 focuses on developing respo...Read More

EMPLOYABILITY SKILLS

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Developing a set of own responsibilities and performances............................................1
1.2 evaluate own effectiveness against defined objectiveness...............................................2
1.3 Recommendations for improvement................................................................................2
1.4 Motivational techniques used to improve performance quality of employees.................3
TASK 2............................................................................................................................................3
2.1 Develop solutions to work based problems......................................................................3
2.2 Methods to improve communication................................................................................4
2.3 Effective time management strategies..............................................................................4
TASK 3............................................................................................................................................5
3.1 Roles played by different team members.........................................................................5
3.2 Analyse team dynamics....................................................................................................6
3.3 Alternative ways to complete the tasks and achieve team goals......................................6
TASK 4............................................................................................................................................7
4.1 Evaluating methods and techniques in order to develop solutions to issues....................7
4.2 Developing an effective strategy to solve specific issue..................................................8
4.3 Evaluation of potential impact on the firm of executing the strategy..............................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Skills having the significant place among employees which help to them for achieving
goals and objectives of the overall organisation. In an employee, if adequate skills and attributes
are not there then he or she cannot meet objectives and complete assigned work appropriately.
The present study is based on the largest retail company which is Tesco Plc and operates across
the world. Being a leader of retail industry, sales and revenue declined from last four years on
continuous basis. The reason is that, its employees not having skills for utilising resources in
optimum manner. The project reflects responsibilities of an organisational member for fulfilling
the desired purposes of business. Along with this, in the workforce different skills are needed
like interpersonal and transferable which are discussed in the present study. Apart from this, it
shows dynamics which are supportive to work with team properly. At the end, the study explains
strategies which are helpful for developing solutions of declining sales within Tesco Plc.
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TASK 1
1.1 Developing a set of own responsibilities and performances.
Tesco company is facing loss in sales from last three years. In order to eradicate such
losses' management of company is hiring consultants in order to overcome those occurred losses.
As a leader under this company it's my duty to perform effective performance to enhance its
productivity and sales (Larraz and et.al., 2017) Being a leader it's my responsibility is to
understand the work that are undertaking under business organisation. My functions and
responsibility is to motivate my subordinates at every level of production in order to increase
their work efficiency. However, it is my duty to provide them advises and some guidance related
to work which are assigned to them. The primary duty of leader is to initiate creative ideas and
innovativeness in regard to enhance production activities. As we have studied that sales are
decreasing under Tesco company from last three years, managers of company must evaluate
certain plans and those plans are communicated further to leaders. However, it is my duty to
evaluate those plans and communicate it among subordinates to conduct effective production
process. Further, it is the duty of a leader to organise certain training and development programs
for employees in order to increase their knowledge and skills. Thus, with the enhancement of
skills and knowledge employees would work more efficiently under production process which
would result in developing sales of products and thereafter will generate revenue as well as
growth of an organisation.
1.2 evaluate own effectiveness against defined objectiveness.
In order to achieve objectives and goals of Tesco company it is the duty of a leader to
provide training and development programs to enhance skills and knowledge about the work that
has to be performed by employees working under this company. However, it is necessary to
provide training at every dimensions to enhance overall work performance of employees. Under
such sessions several ways are communicated in accomplishing tasks effectively and also
provides knowledge about duties that has to be performed. However, by adopting such training
programs I have enhanced my communication skills and abilities to generate risks that are
prevailing under Tesco company (Adeogun, 2016). With the enhancement of such skills, I have
started greeting my subordinates in a proper way with effective postures, gestures etc. thus, this
effectiveness has developed morale of employees. Moreover, such acts have reduced several
business conflicts and has created friendly environment within cited company. On the other
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hand, by adopting all such techniques I have gained knowledge related to demands and needs of
costumers and also enhanced my skills in order to develop creative products. Further, in order to
develop own effectiveness it is recommended that adoption of various seminars, conferences,
training and developing programs have resulted in generating growth of every personnel working
under business firm.
1.3 Recommendations for improvement.
From the above study it has been cleared that adoption of effective training and
development programs is a crucial factor to enhance ability and skills of a person towards his
work in the Tesco company. Such activities have developed my confidence level and has also
enhanced my communication skills (Adeogun, 2016). However, it is analysed that performance
appraisal consists of three primary functions- connection of employee performance therough
their compensation, recognising employees through his performances and addressing the
improvements of employees. Performance appraisal technique focus on improving employees
job performances. There are several recommendations adopted in order to improve performances
at workplaces such as : -
Performance improvement plans : - this is a document that involves every structure line for
improvement of employees. In order to improve such plans frequent meetings are emerged
among employers and their subordinates in order to achieve long term success of improvement.
Discipline : - in order to recommend employee improvement the basic factor that has to be avail
is to maintain discipline among working environment. It is further justified if there exist any poor
performance, miss conducting or any other violations among employees working under Tesco
company.
Training : - training is an obligation that is provided to employees by their employer in order to
develop all aspect of performing the job effectively. At the time of performance appraisal
employees are appreciated if their performances are developed after adopting training programs.
1.4 Motivational techniques used to improve performance quality of employees.
Providing incentives and remuneration according to work performance is the most
effective motivational technique which is optimised to generate high quality performance.
Similarly, in order to generate quality performance Maslow has developed motivational theory
which determined needs and wants of the people or workers working under business organisation
(.Stephenson and Sadler-McKnight, 2016) However, by providing effective motivation to
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employees an organisation can generate more flexibility in production and would generate high
growth as well as revenue. Apart from this proper improvement in managerial style or
supervision also enhances the morale of employees and improves their focus on achieving
organisational goals and objectives. Further, this also enhances effective relationship among
employees and thus creates friendly business environment by overcoming all conflicts. This also
depicts the role of managers that is been performed under Tesco company. Moreover, employees
must be given effective support and advises in order to generate their morale and this on the
other hand contributes in developing skills and abilities to develop high quality production
system. Therefore, employees must likewise provided with effective appreciations and
recognitions which creates a sense of respect and dignity among other employees. Thus,
motivational techniques are a necessity to be adopted by every business firms to enhance its sales
and production.
TASK 2
2.1 Develop solutions to work based problems.
For this task, selected organisation is fabric manufacturing company which is facing
issues related to quality problems. However, this in turn is enhancing frustration level of
employees and this in turn is enormously developing employee turnover. In order to overcome
all such problems, it is recommended that this manufacturing company must adopt latest
technology equipments and machines to develop quality products. According to the scenario it
has been analysed that there are several defects that has been developed under fabrics are- color
defects, fabric defects, sewing defects and sizing defects. However, these defects are reducing
sales of organisation and is affecting its brand name (Larraz and et.al., 2017)Further, to
overcome all such issues manager of company must study the business environment and
develops opportunity to adopt the latest technology. Afterwards plans must be prepared and in
order to execute those plan's leader must create and innovate different ideas of production.
Further those ideas are communicated effectively to its subordinates to generate high quality
products with no defects. By developing creative products more and more consumers can get
attracted towards that brand and would likewise contribute in generating high revenue and
growth. On the other hand, to deal with employee turnover problem, effective communication
skills need to be developed which will enhance friendly relations among them and also reduces
the conflicts prevailing under business organisation. Apart from this, several training programs
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can also be developed to increase skills and abilities of employees in order to produce effective
products with zero defects. Thus, b all these solutions can reduce problems that are prevailing
under manufacturing industry.
2.2 Methods to improve communication.
Tesco can use several modern tools to improve the communication, they are as follows:
 1. Social intranet software- These software the proven to be the most effective
communication tool of nowadays (Allain, 2016) This is a central portal where all the
employees can access the relevant information, communications, etc.
 2.Private, group messaging and chat tools: These IT techniques are implemented in the
organisations to enable the interaction between the different departments. Further, group
messaging tools can help in achieving the views of different employees on a topic.
 3. Internal blogs and videos- These are the blogs and videos that contains all the relevant
information about the entity and following which, will the individuals working there can
attain the required information.
2.3 Effective time management strategies.
INTRODUCTION
Time management is the most significant element to bring effectiveness in the business
activities. By bringing promptness in the business tasks, more profitability can be attained.
Effective time management strategies are explained that can be used in organisation.
Time-Management Strategies:
In order to manage the time, entity needs to know the goals that are to be implement so that
work can be done in correct direction. Also, it is necessary to wisely prioritise the work and in
order to do this, a to-do list must be prepared by the establishment (Cegarra-Navarro and et.al.,
2016) It is also necessary to plan the work efficaciously so that an organised way can be
implemented. In addition to this, segregation of tasks in small units will also help in saving
time. Further, it is essential to eliminate all the distractions in the path of work. Also, company
should focus more on the modifications of the products rather then the alteration. This will not
only help them in saving time but also in reducing the cost.
CONCLUSION
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These strategies when followed by the entity will help them in saving a lot of time
associated with the unnecessary work. Also, the segmentation and prioritisation will collective
bring promptness in the activities.
TASK 3
3.1 Roles played by different team members.
In order to attain the effectiveness in the work, the work is divided into the team
members depending upon their skills and knowledge. To achieve the shared goals, the team may
be divided into following parts according to their roles:
 Shaper role: These people are the ones who relish challenges that occurs in the
procedures of the business. These people are dynamic too, thus if any risks arises then
they maintain a positive attitude and deal with them. They possess great interpersonal
communication.
 Implementer role: These are the persons who get things done in the team. The qualities of
these members involves practical, organised and efficient. These are the person who
converts the ideas into the plans.
 Completer role: These are the person who checks the bits of details that are been used in
the plans. They detects the errors in the strategies.
 Co-ordinator role- They combined all the actions to make them a sensible outcome. They
have great listening skills.
 Team worker's role: They ensures the unity of the team. They work in order to resolve
conflicts and issues which affects the dynamics of team.
 Resource investigator role- They ensures the availability of required information with the
help of their great communication skills.
 Monitor-evaluator role: These are the key thinkers of the operations that are performed
by the team. They critically analyse the information before making any strategy.
 Specialist Role: These are the members with the expert knowledge in a specific area, thus
their role is limited to some fields only.
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 Plants Role: They are the backbone of the team as they brings the original approaches
and the ideas that help the team in solving the challenges that are coming to the
entity( Sayinzoga and Bijlmakers, 2016)
All these elements plays a crucial role in effective functioning of Tesco. From the
preparation of the ideas to the monitoring, all the roles are performed by them which help them
in gaining their required objectives. Every individual will play their part and hence, the outcomes
can be gained.
3.2 Analyse team dynamics.
Team dynamics is very important element that needs to be followed by a team in order to
attain the organisational goals. In present context, dynamics is important to gain the profitability
along with the market development. These are the unconscious and psychological forces that
states the direction to a team (Las Heras and et.al., 2017). They can be best understand with their
similarity to the undercurrents in the sea which can carry boats in different direction other then
their intend. These forces are the result of the nature and effectiveness of team work and the
personalities within the team. Team dynamics can be attained by following several steps.
3.3 Alternative ways to complete the tasks and achieve team goals.
Below are the steps following which, a team can achieve the goals:
 Setting of goal: In this phase, a realistic goal will b e setted according to the needs and
demands of the entity. In context to the present situation, the goals that need to be
established is the effective market development. In order to perform this, they will have
to target a wide range of people. Further, emphasis is also needed on the advertising and
marketing activities.
 Segregation of goal according to the abilities of team members: In this phase, the goal
will be divided into several units depending upon the skills and abilities of different team
members. As this phase is based on the knowledge of the members, thus proper assigning
of work will took place.
 Establishing a plan: Under this phase, a plan will be established. This plan will be the
outline of all the activities that are to be performed. All the tasks will be performed
depending upon this plan.
 Monitoring plan: After preparing the plan, it will be monitored so as to check the
effectiveness of its performance (Casson and Pavelin, 2016). It is the most crucial stage
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as it determines the appropriateness of a plan. If any lacking factors in the plan are
observed, then they will be either modified or altered after this stage.
TASK 4
4.1 Evaluating methods and techniques in order to develop solutions to issues
In the company there are wide range of problems arisen by which profit and sales of the
business affects negatively. It is highly mandatory to resolve those problems and issues which
are come into consideration at the workplace. In the selected company main obstacle faced by it
is that, level of sales or turnover declined consistently. Due to this particular reason, the Tesco
Plc not able to boost up overall profit and performance in the retail industry (Hilderbrand, 2011).
Further, due to lack of availability of skilled employees this problem arisen in the company.
There are some ways which support to the Tesco for developing solutions are stated below:
Survey method
One of the best method to develop solution of the company is survey where management
takes reviews from customers and employees. Under this method, questionnaire are prepared
related to the business problem and then reviews taken from employees. Those issues faced by
them are given up to the management on which the retail company starts to work. For instance:
the workforce having problem with working environment by which their efficiency declines. In
this case, Tesco will take initiative to make workplace attractive as well safe. Hence, it can be
said that, survey method is better for resolving work based issues properly.
Feedback collection
Second strategy for developing business solution is to collect feedbacks and reviews from
the employees. Under this, issues faced by the workforce of Tesco Plc will be easily identified
effectually. In addition to this, feedbacks should take from the customers as well as relating to
services provided by employees (McQuaid, Green and Danson, 2013). When all the reasons are
analysed by the Tesco Plc then able to make effective strategies to resolve it.
List out possible solutions
As per this method, those techniques which are supportive for Tesco Plc to boost up its
turnover at the end of year are required to list out. When it makes list of all the solutions then can
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evaluate that which will be the most effective. It is one of the highly supportive tool to make
fruitful decisions for increasing revenue. Various methods by which the Tesco company can
enhance sales are like use resources in optimum way, give proper mentoring and training to
workforce etc.
4.2 Developing an effective strategy to solve specific issue
At the workplace of an organisation when any problem arisen then management uses
wide range of methods and tactics for resolving it. As per the present case study, Tesco Plc not
able to perform well in terms of revenue generation from last four years. Reason behind arising
this condition is performance and working method of employees (Messum, Wilkes and Jackson,
2011). Moreover, for resolving this issue highly effectual strategy is such as follows:
Training
With providing proper training to the employees company can make changes in
capability of their work completion. The reason for choosing this strategy is that, it helps to
enhance skills and talents of the organisational members. When they are more talented and
qualified then able to provide high quality of goods and services to the customers. Higher the
standard of products lead to attract more users which is symbol of solving issue of Tesco Plc
(Crayford and et.al., 2012).
Use of motivational techniques
Motivation is one of the best strategy to resolve any kind of issues regarding to the
employees. Due to lack of proper efficiency, they are unable to deliver better quality of retail
goods and services. Therefore, problem of sales declining arisen in the Tesco from last four
financial periods. When the management of cited firm provides monetary and non-financial
motivations then able to raise their efficiency. Henceforth, they can deliver services
appropriately where revenue will increase in upcoming period.
Proper mentoring
Other strategy through which Tesco organisation can resolve its existing problem which
is related to the sales is proper mentoring. To the workforce when effective guidelines given by
their mentor in order to complete the tasks then can easily resolve various issues (Haasler, 2013).
Further, Tesco firm needs to assign highly skilled mentor who can provide effectual instructions.
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4.3 Evaluation of potential impact on the firm of executing the strategy
As the company uses more strategies to resolve a particular problem then its business
environment affects in either positive or negative direction. In the present scenario, sales and
turnover of Tesco retail organisation reduced from last three years because of employee issues.
In this case, it is suggested to the firm that it should arrange training program in more numbers.
Along with this, some other strategies are also recommended to Tesco. Further, impact of such
advised tactics on the workplace are stated below:
Handle works properly
When the cited organisation of retail industry considers above stated strategy then can
handle overall tasks in effective manner. For example: when it provides better guideline to
complete allotted work then can manage in the bet way. Once assigned tasks are managed and
handled in the workplace then Tesco Plc can improve quality of services (Wilton, 2012).
Therefore, its problem of declining net sales will be resolved up to the greater extent in the retail
sector.
Use resources in optimum manner
With the support of above stated tactic, the Tesco Plc can improve capability of
employees for using available resources in optimum way. In the training session, company gives
instructions to the staff of production and operation department that how to utilise resources. Due
to improper utilisation of raw materials overall quality and quantity of retail items influence in
highly adverse position. Due to this reason, the company can attract people for purchasing more
goods towards it. Henceforth, the Tesco Plc affects in terms of optimum utilisation of resources
to produce services and retail items (Theriou and Chatzoglou, 2008).
Increase quality of products
Apart from the above impact on business environment of Tesco Plc, due to using above
strategies it able to boost up product standards. Through training, employees of operation
function can utilise existing resources properly. Due to this, number of finished goods will
increase by declining damage items. Lower the wastages are sign of enhancing quality of
products and services. As standard improves, customers become more satisfy and purchase
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goods in more quantity. Therefore, problem of revenue declining will be easily enhanced in
upcoming periods.
CONCLUSION
From the present study of employability skills it can be summarised that, for every
employee it is mandatory to enhance their various qualities and attributes. Under this, mainly
communication, problem solving, interpersonal etc. skills are highly required to improve in the
workforce. The reason is that, skilled employees lead to support business for achieving goals and
objectives adequately. Along with this, company has to use various motivational tools like
financial and non-financial which support to enhance efficiency of employees. It can be
concluded that, when the members of Tesco organisation use time management techniques then
easily able to improve quality of goods. Moreover, in the team people have highly important
place and as they do work with proper coordination then able to meet with desired goals. From
the last part it can be ascertained that, as Tesco uses suggested strategies then able to improve
sales and revenue properly.
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