Employability Skills Report

This report is a case study focusing on employability skills within the context of Tesco, a multinational supermarket chain. It examines various aspects of HR management, including defining objectives and responsibilities, evaluating performance, recommending improvements, and implementing mo...Read More

Employability Skills

Table of Contents
INTRODUCTION ..........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Objectives and responsibilities .............................................................................................1
1.2 Evaluation of performance objectives...................................................................................2
1.3 Recommendations for the improvements..............................................................................2
1.4 Motivational techniques to improve the quality of performance..........................................3
Task 2...............................................................................................................................................3
2.1 Developing solution to work based problems.......................................................................3
2.2 Various communication styles to communicate at various levels .......................................4
2.3 Effective time management strategies .................................................................................5
Task 3...............................................................................................................................................5
3.1 Various roles performed to attain goals as a team...............................................................5
3.2 Team dynamics at work place...............................................................................................6
3.3 Alternative ways for task completion and achievement of goals .........................................7
Task 4...............................................................................................................................................7
4.1 Evaluation of work based problem using appropriate tools and techniques.........................7
4.2 Appropriate strategy to resolve the problem........................................................................7
4.3 Impact of strategies on the organization...............................................................................8
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Tesco is a multinational supermarket chain which is holding the third largest position in the
world in terms of profits and the second largest in context of revenue that it generates. Tesco is
totally diversified in various areas and render the best services. While working as a HR manager
the aim is to ensure that the various activities are being carried out in an effective manner. There
is a structured process which is being followed in Tesco as there is huge customer share is being
served by the organization. Hr manager ascertains that the objectives and goals are attained in
proper manner. There are very key aspects which are to be considered in order to hold on the
valuable customers.
TASK 1
1.1 Objectives and responsibilities
HR manager design the framework in which they ensure that the performance aspects
about the various roles and responsibilities which are to be attained for the organization. It is the
responsibilities of the HR manager to determine the effective working in order to ensure that the
entire functioning is carried out in a proper manner. Being the human resource manager of
Tesco, the key responsibilities and objectives which are involved are discussed underneath:
 Recruitment: I ensure that the recruited candidates will be the best for organization.
 Selection: Proper screening is being done of the individual who is being selected for
the organization as it is very necessary to ensure that whether they will perform best
for the organization.
 Training and development: It plays an important role and I assure that the employees
who are working and new to the firm need to polish their skills and capabilities.
 Compensation: I ensure that the compensation structure is designed in such manner
that it justifies with the quality of the work they are offering to the organization.
Regardless of various responsibilities, it is necessary that the objectives of Tesco will be
met while carrying out the business. I ensure that each and every employee would have equal
opportunity to enhance his knowledge and proficiencies. Also, they need to understand their
individual role which will contribute to the performance of Tesco. Time to time, induction
programmes and various T&D sessions need to be carried out so that organization would attain
its objective in an effective and efficient manner. Being the HR manager of Tesco, I ensure that

right person would be selected at the right place in order to render benefits to the performance of
organization.
1.2 Evaluation of performance objectives
Performance perspective plays a great role in the functioning of the organization through
proper monitoring on the working of workers and other staff of Tesco, I adopt various techniques
such as which improve their performance by assessing the areas where they are lacking and
through working on that. I assess that whether they are meeting the set benchmarks in the
organization or not. Moreover, it is also being monitored that whether they are satisfied with
their job or not and if not, reasons are being assessed in order to make them satisfied. Proper
feedback is being given to employees so that they can focus on attaining the set goals and
objectives of Tesco. In this way, organization is providing a healthy and effective working
environment to employees (Henshaw, 2011).
1.3 Recommendations for the improvements
The major problem which was encountered in Tesco was the training structure. Thus,
firm requires new ideas and innovation in order to keep on functioning successfully. As the
organizational structure is complex, it is not open to the greater changes for achieving the goals
and objectives of company (Mason, Williams and Cranmer 2009). Due to technology
advancement the organization implements the same in order to keep on functioning the lacking
aspect of training and development among the employees is the issue which is being faced. This
is the reason; Tesco needs to move towards new transformations and requires modification in the
working scenario to ascertain the best out of workforces which are employed in Tesco. This
practise will help in holding the workforce in the long run and polishes on various skills of them
so the organization keep on functioning successfully. With proper modification in training
methods, drastic transformation can be bought in the performance of employees. With the
adoption of the new techniques will bring modification in the working of the individual which
will help to enhance the entire working.
1.4 Motivational techniques to improve the quality of performance
Motivation is the inner aspect which stimulates the behavior of individuals. There are
various theories which can be adopted by Tesco so that employees would perform in an effective
manner. The motivation theories are discussed below:

Maslow need hierarchy theory: This theory ensures that the basic needs and the
requirement of the employees are attained in an effective manner. This ensure the effective
fulfillment of the employees basic needs as all the factors act as the powerful and the intrinsic
factor which help the employees of Tesco to effectively accomplish the tasks in an effective
manner. Compensation is also an aspect which motivates employees and ensures that they would
work effectively and met their satisfaction level. The compensation structure monitors that they
are properly paid for the services which are being rendered by them (Edwards, 2014).
Two factor theory: It comprises of the different motivators and the hygiene factors which
motivate the employees to carry out the entire working in an effective manner. To make
employees feel recognized is very important in Tesco so that they would feel they are being
valued. For this purpose, proper analysis is done and the best performance is recognized so that
the respective employee would get some incentive or reward for that and will be motivated.
These factors induce the effective positive attitude among the employees to carry out the various
operations in an effective manner.
TASK 2
2.1 Developing solution to work based problems
In today's scenario, businesses face a lot of problems as large workforce is employed in a
single organization. The work based problems refers to the aspects which result in hampering the
growth of organization. These problems keep on mounting in the organization due to difference
in individuals’ opinion. This hinders the entire functioning of the organization (Edwards 2014).
The problems are generally faced due to the skills which they hold in themselves and they are
not able to manage their performance as per the organization standards.
Many a times, the issue is due to improper communication within organization, right
information is not delivered to the right person. It makes people unable to perform their tasks and
function in a proper manner. In order to solve this problem, proper communication should be
carried out between all employees so that the organization would not face any loss.
New ideas are not welcomed in every organization from the employee end due to which
they are not able to enhance their skills and work quality and result in unsatisfied form the work
performance. Each and every individual should get assured that the ideas should be heard and if

they find it innovative, they can implement it in the organization in order to work in an effective
manner.
Organization should always delegate equal responsibilities to each and every individual.
Due to less number of workers, the firm is not able to handle the large number of customers due
to which conditions are becoming worse in the organization. The work load is laid down on less
number of employees. This issue can be resolved by providing more employees which led to the
effective functioning of organization.
2.2 Various communication styles to communicate at various levels
There are various styles through which communication can be done in organization.
Different styles can be adopted in order to communicate various perspectives to the employees of
the organization. The firm can follow any type of communication and can ascertain that each
kind of information is attained from various levels.
 Verbal communication.
 Non- verbal communication.
In Tesco, information at various levels float in an electronic form so there is no issue
raised if they are not aware of any aspect, .in which context the information is being passed on
they are free to ask from any employee of the organization as the structure is open. It is a
conventional form of communication, the organization does not face any problem related to the
communication and it gets delivered to every level of the firm. The same flow is being followed
at all the levels; organization is able to provide the entire information which is related to various
issues with the solutions. The top level makes sure the proper flow is done and they can make the
direct communication with the operational level and vice versa. The communication with the
superior will be done with the help of emails in order to pass on the information in an accurate
manner. On the other hand the communication with the colleagues can be done in the form of
verbal communication such as face to face interactions
2.3 Effective time management strategies
In order to manage the time effectively, work is divided among the workers at different
levels. Organization ensures that the work is carried out in an effective manner. Tesco ensures
that it justifies to various outcomes and results in the smooth functioning of them. The time is
managed to be effective as the work get distributed at various levels of organization and in such
a manner, they render the best services at each level. The time plays a very crucial role as the

work has to be completed within set duration of time. The employees make sure that the work is
being completed on time and the services are rendered effectively.
Tesco adopts those measures which ensure that the customers would get the required
thing in an effective manner. The number of the workforce is less who needs to perform
multiple tasks at a same time. Each and every perspective is ascertained effectively as they have
the online order which they ensure to deliver on time. Tesco formulates the strategies in such a
manner that effective management of work is done in order to have a satisfied customer base.
Tesco make use of the effective planning tools to manage the work and improve the productivity
at the work place. This will also help Tesco to prioritize the work as each task require the proper
time for completion without any flows and the functioning is carried out in an effective manner.
This organizes the entire working and the work would be completed on time.
TASK 3
3.1 Various roles performed to attain goals as a team.
Each team consists of various roles and responsibilities which they have to attain for the
organization. There is set pattern which monitors the functioning of the Tesco. It will be ensured
that the organizations goals are achieved in an effective manner. The roles assumed by different
team members are as follows.
 Resource Investor: The personnel ensure that the resources are made available to the
others in order to keep functioning. As the resources are present through which the
working is carried out smoothly in Tesco.
 Motivator role: The properly motivates the individual to perform their duties in an
effective manner. This will enhance the performance of the employees.
 Implementer role: The role of the personnel is to implement the set roles in an effective
manner.
 Co-ordinator role: The role is being played in order to maintain the proper coordination
between the various personnel working in the organization.
 Monitoring and Evaluating: The person who monitors the activities and properly
evaluates the work.

Every organization functions in a set format. Tesco has the large customer base in order
to render the services. In order to function effectively, the work gets divided at various levels as
per the skills and abilities of the individual.
Tesco flow the framework in which the work is being distributed equally at every level as
per the skills and behaviour of the personnel. As a team we always aims to meet the needs of the
customer by taking into account the demands and preferences of the customers to whom we
serve.
The company makes sure that the proper allocation of the resources is made so that we attain the
goals effectively. Each and every section is monitored the best personnel so that if in case the
employee is lacking to any perspective training can be provided to enhance their skills more
effectively.
3.2 Team dynamics at work place
There are various perspective which determine the manner in which team has to carry out the
various activities. In order to ascertain these team performance various aspects are carried out
which are as follows:
 Proper functioning is required if the team is integrated towards the common goals.
 Tesco ensures that the workforce have a proper distribution of work in such manner that
the equal responsibilities is rendered to them.
 As the goals are set on the long and short term, the strategies are designed in such a
manner that the goals of organization are attained.
 Tesco is the brand name of the retail market and its worth as an employee to make sure
that the functioning is carried out in effective and efficient manner.
 The profits maximization objective is phrased in such a manner that they are determined
specifically on the performance of the group.
 Tesco ensures that the teams set their goals in such a manner that they have the best
framework to function.
3.3 Alternative ways for task completion and achievement of goals
There are various alternative ways through which organization would be able to complete its
tasks and the goals are achieved in an effective manner.
 The confident employees should be allocated front-line jobs in which they directly deals
with the customer they feel enthusiastic as they directly deals with the customers.

 The highly efficient employees should be given those roles in which they design the goals
and objectives of the organization.
 Organization can also authorize the best personnel to make the major decision about the
various working of the other workers
TASK 4
4.1 Evaluation of work based problem using appropriate tools and techniques
Tesco being a large organization has to face various problems from time to time in order
to resolve it various tools and techniques can be adopted. The company needs to ensure that the
work is carried on smoothly and there is no lacking behind in the work.
Tesco uses the bench marking technique in order to establish the best performance of the
workforce which is being involved. This technique is being used to see that the workers are able
to meet the set standards or not (Clarke and Patrickson, 2008). It is the biggest issue which is
being faced by the organization.
Tesco also uses the internal survey techniques to evaluate the problems which are being
faced by the personnel while providing the services (Andrews and Russell 2012).It is carried out
at all the departmental level as there are a various department which function in the organization.
This technique is being used to check the working of the employees.
4.2 Appropriate strategy to resolve the problem
The problems which are incurred in front of the hr department are related to the work
environment of Tesco.
The strategies which are being adopted keeping in mind the other key aspects of the
organization. The target is to perform well while rendering the best services. The problem which
is encountered by Tesco is related to the performance of the employees. The strategy of
providing proper training and development can enhance the quality of the employees to the
employees who are not able to perform well and lack to perform the roles and responsibilities
and this will result in best outcomes.
The biggest issue which is being faced by Tesco is the improper functioning of the
employees and this affects the image of Tesco. The employees are not satisfied with their
functioning as they are not clear about their job role and lack in training which affect their

performance. The strategy of properly distributing of the work among the various personnel can
be adopted to reduce the problem of improper functioning.
4.3 Impact of strategies on the organization
With the proper strategy formulation and the execution of the work in a proper manner,
Tesco had a potential impact of the strategies which are being adopted by the hr manager. It
helped in an effective growth of the organization for providing the best training to the employees
of the organization.
It motivated the employees as they are now clearer towards their goals and objectives
which are ascertain by Tesco. The proper monitoring and evaluation of their working are done in
order to ensure if there is any requirement of the further training in the areas of their working
(Cassidy 2006). The contribution increases when the employees are clear with their job
functioning and the strategy helps them to meet the expectation of the organization. By
measuring the person skills and ability the work is being allotted to the employees at the various
levels. Proper encouragement of the various key personnel is done so that that they have the
belief that they are the part of the organization. This in turn ensures that the best is being
rendered.
They keep on modifying the work environment so that the continual performance of the
employees is carried out and they are able to meet the desired goals and objectives.
CONCLUSION
Tesco is the wide organization which consists of various departments in which there is a
large human work force is being employed. Each and every person has different roles which they
have to perform as per the skills and the abilities which they inherit in themselves. The main
focus as being the HR manager is providing the best employees. The main purpose is to maintain
the company image in order to grow with the aspects of further development and higher
contribution to make more profits and satisfying the customers
REFERENCES
Books and Journals

Andrews, G. and Russell, M., 2012. Employability skills development: strategy, evaluation and
impact. Higher Education, Skills and Work-Based Learning. 2(1). pp. 33-44.
Cassidy, S., 2006. Developing employability skills: Peer assessment in higher education.
Education+ Training. 48(7). pp. 508-517.
Clarke, M. and Patrickson, M., 2008. The new covenant of employability. Employee Relations.
30(2). pp. 121-141.
Doyle, S.,2000.Information and Communication Technology. Nelson Thornes.
Gravells, A., 2010. Delivering employability skills in the lifelong learning sector. SAGE.
Julier, G. and Moor, L., 2009.Design and Creativity: Policy, Management and Practice.Berg.
Mason, G., Williams, G. and Cranmer, S., 2009. Employability skills initiatives in higher
education: what effects do they have on graduate labour market outcomes? Education
Economics. 17(1). pp. 1-30.
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http://smallbusiness.chron.com/nine-types-team-roles-15566.html>. [Accessed on 7thNov.
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Online
Edwards, J., 2014.Tesco Workers Want The New CEO To Know About The Unpaid Overtime
They're Working. [Online].Available through:<http://www.businessinsider.in/Tesco-
Workers-Want-The-New-CEO-To-Know-About-The-Unpaid-Overtime-Theyre-Working/
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managers/>. [Accessed on 6th Nov.2015].
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Radrigo., 2012.Strategic performance management. [Online]. Available through:
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Tesco PLC.2004. [Online]. Available through: <http://www.staffs.ac.uk/sgc1/faculty/understand-
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