Employability Skills Development and Enhancement at Thomas Cook Travel

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EMPLOYABILITY SKILLS
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Table of Contents
Introduction......................................................................................................................................4
LO 1.................................................................................................................................................5
1.1 Develop a set of own responsibilities and performance objectives..................................5
1.2 Evaluate own effectiveness against defined objectives....................................................6
1.3 Make recommendations for improvement........................................................................7
1.4 Review how motivational techniques can be used to improve quality of performance. . .8
LO 2.................................................................................................................................................9
2.1 Develop solutions to work-based problems...........................................................................9
2.2 Communicate in a variety of styles and appropriate manner at various levels...................10
2.3 Identify effective time-management strategies in relation to the work-based experience or
in your role as a manager at Travelodge....................................................................................12
LO 3...............................................................................................................................................14
3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals...........................................................................................................................................14
3.2 Analyze team dynamics.......................................................................................................16
3.3 Suggest alternative ways to complete tasks and achieve team goals...................................18
LO 4...............................................................................................................................................19
4.1 Evaluate tools and methods for developing solutions to problems with reference to your
chosen organization or Travelodge Hotel..................................................................................19
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4.2 Develop an appropriate strategy for resolving a particular problem of labor turnover with
reference to your chosen organization or Travelodge Hotel.....................................................21
4.3 Evaluate the potential impact on the business of implementing the strategy......................22
Conclusion.....................................................................................................................................23
References......................................................................................................................................24
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Introduction
The complete assignment includes the deep understanding & the basic concept of the various
unique & innovative skills & the effective knowledge being possessed by the different
employees in the business organization. Ensuring & enhancing the employability skills are
necessary to be enhanced in order to get hired in the big & large companies. The complete report
determines the various skills of employability that must be acquired by each & every employee
in the business organizations. The effective solutions are also been implemented to all the
problems. Multiple effective styles of the communication are being implemented in the
organization of “Thomas Cook”, which is the Travel & Tourism Industry, formed in the year
2007.
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LO 1
Introduction
The International business of “Thomas Cook” was established in the year 1841. The report
includes all the effective defined set of goals & objectives by the travel company. The complete
effectiveness of the company is being measured in against of all the defined objectives. The
effective recommendations are also given for the improvement, along with the efficient
motivational techniques.
1.1 Develop a set of own responsibilities and performance objectives
Being the Travel Manager of the company “Thomas Cook”, a variety of duties and
responsibilities are being exhibited which are customer & the service-oriented. Following are
some of the effective responsibilities:-
Performance Objectives: The effective performance objectives are very important for the travel
company “Thomas Cook” to be taken care of. Some of these include:-
 Increase in Hierarchical Position: This is the most primary & essential performance objective
in the business organization. In order to enhance the performance appraisals of the travel
company, the increasing hierarchical position is very necessary to be enhanced. Being the travel
manager, it is my duty & responsibility to focus on the improvement of the designation or the
position (Dyer, et.al. 2013). All the areas related to travel & tourism must be effectively
enhanced by me.
 Enhancing Personal Skills & Capabilities: The personal skills & the effective capabilities are
being enhanced with the help of suitable & appropriate performance objectives. These skills
build up more competition among the overall organization. The efforts are necessarily to be put
in relation to the communication, motivation and many other areas.
Responsibilities: Along with the effective performance objectives, it is equally essential to
exhibit the efficient responsibilities being the effective travel manager. The responsibilities
include:-
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 Developing the effective plans for tourists: It is my responsibility to fulfill all the trending
needs of the tourist and enhancing their increased level of satisfaction, so that the current tourists
remain attached with the company & the potential customers can get attracted towards it.
 Enhancing effective communication: Being the travel manager, it is my duty to look out that
whether the necessary information is being spread to all the levels of department or not. The
changing situations must be analyzed effectively & the appropriate results must be conveyed to
the lower levels of department in an effective manner (Dyer, et.al. 2013).
1.2 Evaluate own effectiveness against defined objectives
In order to achieve the defined objectives & to exhibit all the duties & responsibilities in an
effective manner, following are the certain essential skills being possessed by me:-
 Communication Skills:The communication skills of mine are supreme & premium in nature.
Being the travel manager of “Thomas Cook”, I possess the effective capabilities to attract or
convince the clients or the large number of tourists. The communication skills or the effective
interaction level helps in the enhancement of the future. The strong communication is necessary
to be developed & retained with all the tourists & the complete moral support must be provided
to them (Forsyth, 2018).
 Leadership Skills: Along with the effective skills of communication, I possess being the
effective leader of the company. The skills related to leading the effective groups, considering
the helping nature, enhancing the efficient functioning of the group, all these are being included
in me. With the help of effective leadership qualities, I can also enhance the cross-cultural teams.
 Complete Knowledge of Tourism: Being the travel manager of the tourism company, it is very
necessary to possess the immense knowledge of the travel & tourism sector. All the needs &
requirements of the tourists must be taken care of in an effective manner, and also the efficient or
the high quality services must be provided to them according to the changing trends of the
competitive market (Forsyth, 2018).
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1.3 Make recommendations for improvement
In order to improve the organizational operations & the functioning for the future enhancement,
following are the points needed to be focused on:-
Achieve others’ perspectives: For improving the quality of services being provided by the
organization of “Thomas Cook”, it is very essential to attain the different perspectives of
different people. Being the travel manager, understanding the different needs & perspectives of
the people is very essential as because only then, they will be provided with the effective &
higher quality.
Course of personality development: Joining of the effective courses of personality
development will enhance the communication skills and the leadership skills. Being the travel
manager, I can also enhance the team work with the effective personality development courses.
Consulting the professionals: Although various effective skills are being possessed by me, but
then too it is essential for the overall organization to call up the effective professionals & consult
their ideas or the suggestions in the context of all the different areas or the sectors which are little
bit difficult ones (Goetsch and Davis, 2014). The professional consultants make the complete
tourism organization of “Thomas Cook” more competitive in its operations.
All these effective recommendations & approaches are to be implemented in order to achieve &
enhance the large number of duties & responsibilities in the organization of “Thomas Cook”.
Also the organization needs to inspect all its performed activities & the functions being done by
the various employees & organizational members. The effective solutions must also be framed in
order to resolve the arising issues & problems.
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1.4 Review how motivational techniques can be used to improve quality of performance
In order to improve the quality of performances of the tourism organization “Thomas Cook”, the
motivational techniques are much better in this context. Below are the points describing the
effective use of the motivational techniques:-
 With the help of implementing the motivational approaches in the organization, the effective
team work in the organization can be enhanced along with the attainment of the organizational
objectives. The performance can be boost up of all the employees working in the organization
(Goetsch and Davis, 2014).
 The motivational approaches can enhance the participation level of all the employees in the
effective decision making process. The satisfaction level can also be increased of all the tourists
of the company.
 The overall efficiency & proficiency of the business organization of “Thomas Cook” gets
increased & enhanced. The motivational tactics must be utilized & implemented in accordance to
the respective employees, tourists, different level managers & all other stakeholders.
All these approaches of motivation are very beneficial in terms of achieving the effective defined
goals & objectives of the organization & also enhancing the efficiency in all the organizational
operations (Hignett, et.al. 2018).
Conclusion
With the effective complete written report, it has been concluded that being the travel manager of
the organization of “Thomas Cook” all the duties & responsibilities must be fulfilled effectively
along with implementing the efficient motivational techniques.
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LO 2
2.1 Develop solutions to work-based problems.
Introduction
The report analyses the effective skills & the complete knowledge related to the area of travel &
tourism. The effective strategies are being determined & examined in order to resolve the
effective problems & to reduce the arising organizational conflicts.
Solutions to Work-based Problems
The biggest asset of the business organization is the “Human Resource”. The travel & tourism
organization “Thomas Cook” may face the variety of problems such as the lack of clear &
unambiguous direction or the inefficient guidance, facing the different personalities for forming
up the unified team, failure in enhancing the effective behavior & efficient competency, lack of
increasing awareness, poor feedback & reviews, lack of efficient communication and many
more. All these major problems & disputes can be solved out by the managing committees of the
business organization (Hignett, et.al. 2018). The experts must possess the efficient skills &
capabilities in order to solve out the major issues of the travel & tourism organization “Thomas
Cook”. The effective ideas can be developed & generated to mitigate the arising issues. Apart
from all these, the effective process of delegation & evaluation are the efficient methods which
can be applied in order to resolve all the above specified issues & the problems.
Conclusion
The concluded report determines the increasing problems & major issues along with the efficient
solutions & effective business strategies in accordance to the attainment of defined objectives of
“Thomas Cook”.
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2.2 Communicate in a variety of styles and appropriate manner at various levels.
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The Senior Management,
Thomas Cook,
United Kingdom.
Subject: Identifying the Problems of Lack of Communication in the Organization.
Respected Sir,
This is to inform you that multiple problems are being faced by all the members in the
organization related to the lack of communication. Therefore, following are been examined
the different styles of communication which must be implemented in an appropriate
manner at the different levels of the organization, these are:-
Open Communication: It is the informal way of communicating to any other person,
friends or the colleagues.
Reserved Communication: This type of communication is being held in between two
people. There is no right to any third person being indulged in the formal discussion.
Indirect Communication: This is the slow form of communication. The direct
conversation is not enhanced under it. Also the assumptions are not considered, the
emphasis is on the figures & the facts.
Direct Communication: This is the fast way of communication. It includes the features of
straightforwardness, higher level of confidence and reduction of the hesitation level.
All these above styles of communication are needed to be implemented in order to
eliminate the problem of lack of communication. All these effective styles must be shared
& communicated to all the middle as well as the lower level departments through the
seminars & conferences.
Thank you
Travel Manager
Date:

A memo to all the Staff Members:
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The Staff Members,
Thomas Cook,
United Kingdom.
Subject: Major Communication problems in the overall organization.
Respected Staff Members,
It is very essential to inform you all that there is the major issue of lack of communication in
our organization which is being faced by each one of us. I would like to share with you all that
it is necessary for all of us to implement the effective & efficient styles of communication. The
different styles of communication include the open, direct, reserved & indirect style of
communication. The complete effective support of all the employees are required to attain the
defined goals of the organization & to increase the standard of living & also increase the
satisfaction level of all the stakeholders related to the organization of travel & tourism “Thomas
Cook”.
Thank you,
Travel Manager,
Thomas Cook,
United Kingdom.
Date:

2.3 Identify effective time-management strategies in relation to the work-based experience
or in your role as a manager at Travelodge..
Introduction
The report includes the effective strategies for enhancing the process of time-management so as
to eliminate the wastage of time & to enhance the completion of tasks on time. Managing the
time is very necessary for the organization or else the organization may lose all its effective &
potential customers.
Time Management Strategies
The effective strategic business plans must be framed & implemented in an effective manner in
order to plan out all the activities in the organization. The top level managers need to frame &
implement the to-do-list in order to set or categorize the activities according to their preference
level. All the function & effective activities must be organized in the systematic manner so that
the most important tasks can be accomplished in an effective & efficient manner (Koprowska,
2014). With the implementation of effective time-management strategies, the delay in the tasks
completion can be eliminated. There are wide numbers of time-management strategies which can
be implemented in the travel organization of “Thomas Cook”. According to the different skills &
level of knowledge, the tasks must be categories & assigned to the different employees (Hill and
Hill, 2017). The well-defined strategies can help in reducing the wastage of time so that the work
can be accomplished in an effective & efficient manner. The following effective steps must be
implemented in order to enhance the effective process of time-management:-
 Starting the new day with the clear focus.
 Considering the list of “dynamic tasks”.
 Focusing on the activities of high-value.
 Minimizing the interruptions.
 Eliminating the delays.
 Limiting the activity of multi-tasting.
 Reviewing the complete day.
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