Employability Skills Development: A Case Study of Thomas Cook

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EMPLOYABILITY SKILLS
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Table of Contents
Introduction......................................................................................................................................4
LO 1.................................................................................................................................................5
1.1 Develop a set of own responsibilities and performance objectives..................................5
1.2 Evaluate own effectiveness against defined objectives....................................................6
1.3 Make recommendations for improvement........................................................................7
1.4 Review how motivational techniques can be used to improve quality of performance. . .8
LO 2)................................................................................................................................................9
2.1 Develop solutions to work-based problems...........................................................................9
2.2 Communicate in a variety of styles and appropriate manner at various levels...................10
2.3 Identify effective time-management strategies in relation to the work-based experience or
in your role as a manager at Travelodge....................................................................................12
LO 3...............................................................................................................................................14
3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals...........................................................................................................................................14
3.2 Analyze team dynamics.......................................................................................................15
3.3 Suggest alternative ways to complete tasks and achieve team goals...................................16
LO 4...............................................................................................................................................17
4.1 Evaluate tools and methods for developing solutions to problems with reference to your
chosen organization or Travelodge Hotel..................................................................................17
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4.2 Develop an appropriate strategy for resolving a particular problem of labor turnover with
reference to your chosen organization or Travelodge Hotel.....................................................18
4.3 Evaluate the potential impact on the business of implementing the strategy. You should
consider both financial and non-financial impacts on the business...........................................19
Conclusion.....................................................................................................................................20
References......................................................................................................................................21
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Introduction
Possessing the effective & innovative skills & the complete knowledge is very necessary to be
enhanced by all the employees working in the business organization. All these employability
skills help to the employees to get work in big multinational companies. The employees must
contain all these efficient skills so that they also determine & implement the effective solutions
on their own. It is also very essential to know the importance of implementing the unique styles
of communication to eliminate the problem of lack of communication in the industry of travel &
tourism, “Thomas Cook”, formed in 2007.
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LO 1
Introduction
In the year 1841, the International business was being established of “Thomas Cook”. The
company’s achievable goals & objectives are been determined along with the effective measures
to accomplish them.
1.1 Develop a set of own responsibilities and performance objectives
Following are the discussed duties & responsibilities which are to be followed up being the
developing manager in order to achieve the performance objectives:-
Performance Objectives:
 Hierarchical Position: This hierarchical position is very necessary to be enhanced so as
to ensure the performance appraisals in the travel organization. The main duty of being
the developing manager is to retain the high level designation in the organization.
 Skills & Capabilities: These skills & personal capabilities are necessary to be enhanced
in order to achieve the defined organizational objectives (Dyer and Dyer, 2013). The
effective process of communication & motivation can also be enhanced along with
building the level of competition.
Responsibilities:
 Developing Suitable Plans: The trending needs & requirements are to be identified of
different tourists so as to enhance the increased level of satisfaction. These plans retain
the existing customers & also attract the potential ones.
 Efficient Communication: All the necessary & relevant information or the effective
knowledge must be shared & communicated effectively so that major issues of
misunderstanding can get eliminated. The different situations & suitable results must be
delivered to all the employees working in the organization (Dyer and Dyer, 2013).
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1.2 Evaluate own effectiveness against defined objectives
It is essential to perform all the duties & responsibilities in an effective & efficient manner so
that the defined goals can be accomplished, following skills are being possessed by me:-
Communication Skills: I have the abilities of attracting someone to the great extent. Being the
developing manager, it is very necessary for me to enhance the supreme & premium nature of
communication skills. These effective skills help me to retain the existing tourists along with the
complete moral support to be delivered to them.
Leadership Skills: Apart from being the developing manager, I am also the most effective
leader of “Thomas Cook”. I possess the qualities of helping nature, efficient functioning of the
groups and also enhancing the “cross-cultural teams”.
Effective Knowledge: Possessing the complete & effective knowledge is very essential related
to the overall travel & tourism industry (Forsyth, 2018). Along with enhancing the higher quality
services, it is also very necessary to identify the arising needs &requirements of the tourists.
All these above qualities are very essential to be possessed by me so as to face the tough &
increasing competition in the industry & therefore the defined organizational objectives are to be
achieved in an effective & efficient manner.
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1.3 Make recommendations for improvement
It is very essential to make the necessary improvements & implement the appropriate measures
so as to eliminate the deficiencies. Following are the suitable recommendations:-
Considering Others’ Perspective: It is very necessary to consider the unique & different
perspectives of all the tourists of “Thomas Cook”. Being the developing manager of the
company, considering the increasing needs & demands of various tourists are very necessary for
enhancing the standard quality of services.
Overall Personality Development: In order to improve the communication as well as the
leadership skills, the overall course of personality development must be enhanced in the tourism
organization “Thomas Cook” so that the team work can also be ensured & enhanced (Glasby,
2017).
Consultation of Efficient Professionals: The efficient working & organizational operations can
be more attractive & improved in a better way with the effective consultation of all the points by
experienced professionals. These experienced professionals can make the complex
organizational situations very simple & effective. While consulting them, the organization
“Thomas Cook” can be more competitive & efficient.
When all these recommendations are being implemented in an effective & appropriate manner,
then all the responsibilities & duties of being the developing manager of “Thomas Cook” can be
performed very effectively & efficiently (Glasby, 2017). Apart from these, the suitable solutions
must be implemented to eliminate the major issues & deficiencies.
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1.4 Review how motivational techniques can be used to improve quality of performance
The effective techniques of developing the motivation are very necessary in order to improve the
standard quality of the organizational performances of “Thomas Cook”. Following are the
effective points which must be considered while enhancing the efficient use of motivational
techniques:-
 The overall team work can be enhanced in the overall organization which contributes in
achieving the defined objectives of the organization. Also the efficient morale & the
overall performance can be boost up of all the employees in the organization.
 In order to facilitate the effective decision making process in the organization, the
overall participation level of the employees also get enhanced & improved with the
effective implementation of the motivational approaches. It is very necessary to
increase the satisfaction level of all the employees (Goetsch and Davis, 2014).
 With the help of implementing the effective motivational tactics, the overall efficiency
& the proficiency of “Thomas Cook” gets enhanced. All these motivational policies &
tactics are very necessary to be implemented in the context of all the stakeholders of the
company.
For achieving the goals & organizational objectives, these motivational approaches & techniques
are very beneficial as because they also enhance the overall efficiency among the different
organizational operations (Goetsch and Davis, 2014).
Conclusion
Hence, it has been concluded that being the developing manager of “Thomas Cook” the
determined roles & duties in the organization can be enhanced efficiently with the proper
implementation of the motivational tactics & techniques.
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LO 2)
2.1 Develop solutions to work-based problems
Introduction
The efficient skills & the complete effective knowledge is being determined & analyzed in the
complete report. All the major problems are being determined along with the effective measures
in accordance to all the problems.
Solutions to Work-based Problems
All the major issues & big problems which are being faced by the tourism organization of
“Thomas Cook” may be because of the reason of lack of communication & the inefficient
guidance or the direction to all employees of the organization. The “Human Resource” is the
biggest asset of any business organization. All the employees face different kinds of personalities
& behavior which can be balanced with the help of increasing awareness, implementing the
feedback & reviews, enhancing the efficient process of communication and so many other things
(Hignett, et.al. 2018). The managing committee must see to all the problems & take the measures
accordingly. The unique & innovative ideas are to be developed so that the effective process of
delegation can be enhanced & all the pre-determined efficient methods can be applied
accordingly in a suitable & appropriate manner.
Conclusion
The increasing problems & issues are being found out in the complete report & also all the
efficient measures are been determined accordingly. It has been concluded that in order to obtain
the defined objectives of “Thomas Cook” the effective business strategies must be implemented.
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2.2 Communicate in a variety of styles and appropriate manner at various levels
A memo to all the Staff Members:
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The Senior Management,
Thomas Cook,
United Kingdom.
Subject: Identifying the Problems of Lack of Communication in the Organization.
Respected Sir,
The main motive of writing this letter is to look out the increasing problems in the
organization which are being faced by all the organizational employees. I request you to
please check out the below styles for enhancing the effective communication in all the
departments of the organization.
Open Communication: The informal way of communicating the necessary information or
something else to anyone in the organization.
Reserved Communication: Under this, the third person does not have the right to indulge in
between the effective conversation of two people.
Indirect Communication: Under this communication, there is no flow of direct sharing or
communicating the relevant information. It does not include the assumptions hence it is the
slower form of communication.
Direct Communication: The necessary information is being shared straight forward,
therefore it is the faster style to communicate. This style also increases the level of
confidence & reduces the level of hesitation.
The complete team of management is requested to please look out the above specified
communication styles so that the major issue of communication can be diminished. These
effective styles must be communicated in a very proper manner to all the lower & middle
level employees.
Thank you
Developing Manager
Date:

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The Staff Members,
Thomas Cook,
United Kingdom.
Subject: Major Communication & related problems in the overall organization.
Respected Staff Members,
The lack of communication is the major problem in the overall organization which creates the
hurdle in the effective achievement of organizational goals. This is to inform you all that the
complete support is necessarily required to eliminate the major organizational issues. The open,
direct, reserved & the indirect style of communication are being determined for the smooth
operations of “Thomas Cook”. Increasing the standard of quality must be enhanced in the
overall organization, so that the effective level of increasing satisfaction must be enhanced of
all the related stakeholders of the company.
Thank you,
Developing Manager,
Thomas Cook,
United Kingdom.
Date:

2.3 Identify effective time-management strategies in relation to the work-based experience
or in your role as a manager at Travelodge.
Introduction
Time management is very essential & necessary to be enhanced in the organization of “Thomas
Cook” which is possible with the implementation of effective & efficient business strategies &
policies. With the help of this, all the tasks & activities will be get completed on standard time.
Time Management Strategies
In order to complete all the tasks of respective departments & the necessary activities within the
standard & limited time, it is necessary to identify the business strategies for the time
management process & implement in the organization accordingly. The to-do-list must be set out
by the senior level managers so that the effective performances can get enhanced. The organized
& systematic manner of working & performing builds up the strong & good impression on the
existing as well as the potential customers (Hignett, et.al. 2018). The delay in any of the task can
be eliminated & stopped with applying the most appropriate business strategy for the time
management. In order to reduce the wastage of the time, all the well-defined strategies are been
determined & implemented so that the organizational activities can be enhanced in an effective
& efficient manner. The tourism organization “Thomas Cook” must implement follow-up the
below steps:-
 Initiating the day with clear vision.
 Including the “dynamic tasks” list.
 Enhancing the high-value activities.
 Eliminating the interruptions.
 Reducing the wastage of time.
 Reducing multi-tasting activities.
 Reviewing the overall complete day.
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