Employability Skills Report: Travel and Tourism Industry Analysis

This report provides a detailed analysis of employability skills within the travel and tourism industry. It begins with an introduction outlining the scope of the report, which focuses on three key themes: self-assessment, industry knowledge, and professional presentation. The report then delves into career development theories like Clifton Gallup Strengths and Johari's Window, assessing their impact on career aspirations. It contrasts different companies within the tourism sector, such as Costsaver and Thomas Cook, examining their values, ethics, and alignment with the author's personal values. A job description for a Tour Operation Manager is provided, detailing roles, responsibilities, and required skills. The report also emphasizes the importance of a strong CV and LinkedIn profile. Finally, it explores networking within the industry, application of the STAR method, and includes a reflective conclusion. Appendices include a current job description and references.

Employability Skills -
Travel and Tourism

Table of Contents
Introduction..........................................................................................................................................3
1. KNOW YOURSELF........................................................................................................................3
1.1 Overview of Travel and Tourism Career...............................................................................3
1.2 Critically appraise of career development theories..............................................................3
1.3 key strengths for travel and tourism career...........................................................................4
1.4 Elements of these theories to achieve your career aspirations..............................................4
2. KNOW YOUR SECTOR.................................................................................................................5
2.1 Contrast of companies in tourism sector...............................................................................5
2.2 Alignments of companies values and ethics..........................................................................6
2.3 Job Description of Tour operation Manager..........................................................................6
2.4 Essential of CV and LinkedIn profile...................................................................................7
2.5 Identifying and Analysis of professional skills.....................................................................8
3. LET THEM KNOW YOU................................................................................................................9
3.1 Relationship of networking with Travel and Tourism industry.............................................9
3.2 Networking events................................................................................................................9
3.3 Application of STAR method..............................................................................................10
3.4 Reflection............................................................................................................................10
Conclusion..........................................................................................................................................11
Appendices.........................................................................................................................................12
Current job description.......................................................................................................................13
References..........................................................................................................................................16

Introduction
In this assignment of employability skill in travel and tourism industry is focused. There is a
vast scope of career in the tourism industry. As there is a vast number of job in this field. This report
has focused on the three themes that are know yourself, know your sector, ‘let them know you’
which deals with developing your employability portfolio and the skill of mine (Arnold, 2019) . As
it also included the job description of the career aspiration post that is tour operational manager with
its roles & responsibilities ans skills required. With various theories and methods it analysis the
skills and abilities.
1. KNOW YOURSELF
1.1 Overview of Travel and Tourism Career.
The Students have infinite career opportunities in the fastest growing travel and tourism
industry. As I think there is a wider scope of career in travel and tourism industry and my career
aspirations is I want to become a tour operation manager in a biggest company. It is easy to start
career and business in tourism industry as it is advance sector and has effective growth in sector.
According to me any one can make career in the industry as it is fastest growing sector as it
influence the people for working, it is innovative, has variety and has numbers of job available, it
also transfers the skills, it makes the people happy, it influence the learning potential of people.
1.2 Critically appraise of career development theories.
Clifton Gallup Strengths: This theory is assessed the online personal assessment test of
outline user strength. It gives 34 strength in his theory, some of the strength roles are Advisor,
connector, creator, equalizer,teacher,achiever, adaptability, stimulator, analytical, learner,
influencer, pioneer,provider and many more. The each and every Clifton Strengths sorts into one of
four main domains that are strategic thinking, influencing, relationship building, executing. The
positive impact is that these domains helps in analysing the how people and team use their talent of
work with their information and influence to build the relationship and if it is not done and used
properly to misconduct the people and leads to negative impact (Asonitou, 2015).
Johari’s Window theories: The Johari's Window modes is very simple and useful tool for
understanding and training which frames the communication between the individual in terms of
knowledge. It is introduced by Joseph Luft and Harry Ingham in 1955, it emphasis on soft skill such

as behaviour, empathy, co-operations, inter group development, interpersonal skills, self awareness.
Sometimes the it is called as discloser and feedback model of self awareness and information
processing tool which represents the feelings, experience, views, discipline, focused ideation,
learner,communication, self-assurance,connectedness informations, intentions, discipline, focused
ideation, learner,communication, self-assurance,connectedness, discipline, focused ideation,
learner,communication, self-assurance,connectedness within the person. It shows the perspective of
an individual relation into four groups; Arena, Blind Spot, Facade, The Unknown (Collet, 2015) .
The positive aspect of this model is as it is easy to grasp and get the flexible outcomes and
this method catalyses open information sharing as well as create a shared reference point which will
very beneficial for the career development. where as the negative effect of this theory are that
something are better not to communicate to audience as people may misuse the information and
also react negatively. It is compulsory to connects and linked its activities which reinforce the
positive behaviour and modify the negative to correct behaviour as this influence and motivates the
people be become the positive person as leads to the effective and proper career development.
1.3 key strengths for travel and tourism career.
By considering the above Johari's window theory, it is analysed that I have identified some
key strengths and some skills that are inbuilt in me which increase productivity and performance of
mine. Those skills and strengths are interpersonal skills, self awareness, co-operations and
coordination with other, inter group development as well as the group diversification and self
motivation also. Further more by considering the other theory Clifton Gallup strengths, I identified
that have have some strength and skills which enhance the performance as well as my personality.
In each and every themes I identified my strengths that are:
 Executing themes: responsible, discipline, focused, achiever, belief, deliberative.
 Strategic thinking: analytical, futuristic, ideation, learner, strategic.
 Influencing: activator, communication, self-assurance, command.
 Relationship building: positivity, adaptability, developer, connectedness(Eid, R. and
El-Gohary, 2015).
1.4 Elements of these theories to achieve your career aspirations.
This can be explained with the help of the situation, when I am working individually or in a group,
the element of Clifton Gallup strengths can be applied which helps in my career aspiration that is
operation tour management. It has 34 strengths which is modified in four parts as strategic thinking,
influencing theme, relationship building, executing theme. Some of the strength like discipline,
focused, ideation, learner,communication, self-assurance,connectedness helps and focuses on

influencing and enhancing my productivity as well as my performance of my work as it leads to
improve in my career development.
The elements of Johari's window theory are applied and identified by communicating with
each other as it influence in enhancing the interpersonal skills and the coordinating & co-operation
with each other with the help of self awareness and self development. Such elements are arena
(open area), facade (blind spot), unknown, hidden face (Fang and Law, R., 2016).
2. KNOW YOUR SECTOR
2.1 Contrast of companies in tourism sector.
Basis Costsaver Thomas cook
History
It headquarters is in St. Peter Port,
Guernsey. From the begging of the
company the owner has decided
that the his team will ensure the
best places out of every place and
focuses on the savour the money in
Europe budget.
This company is farmed by Thomas
cook in 1844, a 175 years back with
a vision by getting broaden with
other people.
Values
The value of the company is they
focuses on the customer rather than
their profit and the customer
satisfaction which helps in retaining
the customer.
The values of Thomas cook is clear
and specified which refined the
organization culture as well as
business environment. There are
three values of the company that they
seek the customer feedback and then
take action on it as well as they are
honest and flexible as they act with
integrity.
Ethics
The ethics of the company is that,
they do not do any discrimination
with their any employee as well as
with their customers (Lopez and
Snyder, C.R., 2018) .
The company has their own values
and ethics, as this company has
ethics as the give and provide the
equal wages to each and every
employee and focusses that their
should be not any fraudulent case

with any one in the organization.
2.2 Alignments of companies values and ethics.
My Values and ethics are related with the Thomas Cook – the travel and tourism company as
they focuses on the customer feedback as my values and ethics is also to enhance and correct my
weakness in effective and efficient way and also they are honest and do not do any fraudulent with
any one as I am also a honest person which is good thing and profitable which enhance my
productivity and helps my for my career development and growth(Kunc and White, 2016) .
2.3 Job Description of Tour operation Manager.
Tour managers are responsible for the conducting, organizing ,planning as well as managing
the long distance tours foe individual as well as for the groups. They have to make sure that the
planned tour runs smoothly without any issue.
Job Description
Post: Tour operation Manager.
Company: Marriott Organisation
Job Purpose
Effective handling of tourist and customers and provide guidance to them while travelling.
Responsibility to manage conflicts among the tourist and customer and also have to manage
their security at the place.
Responsibility of all financial issues, employee conflicts and decision making for effectiveness
of firm and also for Managing the bookings and invoicing of tours.
Roles & Responsibilities:
 To make decisions that help in increasing efficiency of the firm.
 Analysing and deciding how many holidays to sell each season as well as Selling the
travel packages.
 Planning itineraries and setting up of camps.
 Providing the accommodation and services to customer.
 Managing the bookings and invoicing and also Predicting the profit or number of
booking and issuing of tickets.
 Making brochures for marketing of tours with travel agent, web-sites, advertisement

 Visiting resort to ascertain. accommodation quality and suitability by effectively
dealing with coach operators, airlines, resort manager.
 Dealing with and documenting complaints in an efficient and diplomatic manner.
 Manage and develop hotel Executive team for career progression and development.
Skills Required:
 Good interpersonal skills and communication skills.
 A flexible approach to work and should have effective listening and questioning skills.
 Being punctual & Problem solving skills.
 Having public relation skills and customer service skill required.
 Good time management skill &planning skills required.
 Organisational & Management skill.
 Knowledge of foreign languages.
 Being flexible and adaptable and should have effective IT skills.
 Effective demonstration interest in travel.
 Having interest in geography and historical sites.
2.4 Essential of CV and LinkedIn profile.
My CV and LinkedIn profile demonstrate and evaluate my different various skill and
effectiveness effectively for the desired job role of tour operation manager in the good company.
Some of the skills that I have are communication, management, punctual quality, inter personal
skills and also has ability and responsible to handle this job profile in a effective way. My CV and
LinkedIn profile influence the employer to heir me as it is very effective and creative (Natanzon and
Panidis, 2017) .
Curriculum Vitae
Curriculum Vitae
Name: ABX
Address: Barakhamba road, Delhi
e-mail id: [e-mail]
Contact No.: 9876543210
Objectives: To seek challenging career in professional organisation. Adaptive nature and have
high manageable skills as well as multi-tasking. Eager to serve in travel and tourism industry

industry.
Qualification:
 Master of Business Administration
 Diploma in Tourism and Travel Services Management.
 Course in hospitality management
Experience:
Five years of experience in Tourism industry.
Skills and abilities:
 Have Good written and verbal communication skills.
 Excellent problem solving skills.
 Conflict management skill.
 Management skill.
 Being flexible and adaptable.
 A good leadership skill
DECLARATION
I herby declare that all the above information given is correct up to my knowledge and certificates
issued by recognised board/ university.
2.5 Identifying and Analysis of professional skills.
There are so many professional qualification and degree which many university provides.
Each and every degree and diploma requires the specific percentages for clearing the percentages
for this job profile that is tour operation manager(Saxena, P., 2015) . For this job profile I can
acquire many courses from good university for being the credible professional with in travel and
tourism industry. Some of the qualifications degrees which I can adopt for enchaining my skills and
productivity are as follow:
 Degrees in leisure.
 Diploma in Tourism and Travel Services Management.
 Degree in marketing
 Degree in IT
 Diploma in modern languages.

 diploma in management.
 Diploma in Archaeology
 Degrees in hotel management
 Diploma in catering management.
3. LET THEM KNOW YOU.
3.1 Relationship of networking with Travel and Tourism industry.
Networking plays an important role and it is very essential skill for any one which
enchaining his ability and skills for the long career in the travel and tourism industry. The
networking helps the entrepreneur in gathering and garbing the effective and profitable knowledge
of the desired sector. This helps in increasing the vast customer base at international level and also it
helps in comparing the competitors strategies and also analysis their business environment. The
networking with the hospitality and travel and tourism industry is related with building the strong
brand awareness, forming the community partnerships and the commercial awareness(Soria and
Reinhard, 2015).
3.2 Networking events
I have attended the many meetings as well as business & social conferences where I
maximize my networking area. I want to give some advice to people which helps in maximizing the
networking potentially and effectively.
Advices
 Build the genuine personal connections.
 Always keep smile on face.
 Have clear goals and objective.
 Be ready with conversation at starters.
 Check the name tag and starts talking.
 Think before you speak.
 Grab the advantages of social media.
 Sit in first row.
 Be open and frank to people that want to
meet you personally.
 Show and express your interest in others.
 Be personable.
 Keep fresh and say hydrated.
 Always keep your business card.
 Always do the follow up after the
conference and meetings.
 Also connects with people socially with
the help of social media.
 talk to strangers and build the
networking.
 Be active and ask questions.
 Give respect and great to other people.
 Always listen first, when you join the
conversation.

 Make the short notes.
3.3 Application of STAR method.
The STAR stands for:
S: Situations- an event, project
T: Task- what goals you are working for?. The responsibility and assignment for the specific
situation.
A: Action- the action while addressing the situation with an effective and appropriate details and
focuses. In other words steps or procedure taken to solve and relive the situation or task.
R: Result- the outcome of your action (Suleman, 2016).
The STAR method is a structure which shows the and guide for the interview. It is a
technique which supports, understand and applied in the next job interview. In other words, it is an
technique of answering the behavioural interview questions in a specific and structured way while
describing the situation, task ,action and with effective result.
It can be understood easily with the help of the effective example, as in an organization an
situation occur and the manager of the company decided to sets the target for each and every
employee as they have to achieve and join 10 customers with in a week. The in context to this
situation I sets my task as to connect and target more and more people who can become my
customer as it help in achieving the goals. On this my action is to convert and influence the people
properly and sell my product and services to them as this leads and helps in achieving my goals as
well as my target (Warnock and et.al, 2015).
3.4 Reflection.
From the whole module I have learnt that I have sufficient skill to become a Tour operation
manager in a big company. As I have many skill and ability to handle this job profile but I also
think that I have to improve my communication skills as well as interpersonal skill little bit as these
both skills influence the audience to connect with me for a long time. As good communication leads
to then effective conversation with other people as well as helps in building the good relationship
with people and the inter personal skills helps me in connecting to people effectively and examining
how people deals with each other. If I work on these both skills to develop & enhance it is very
beneficial for me as it helps in my career development.

Conclusion
Form the above report it is concluded that, in the tourism industry there is a vast and wider
scope of career. In this this assignment employability skills is developed and also focuses on the
self awareness and critically analysed the theories of the career development. It also included the
job d3escription and the curriculum vitae for the desired job that is tour operational manager.

Appendices
Screenshot of Gallup Strengths.