Employability Skills: A Report on Travelodge Hotel Management

Desklib provides past papers and solved assignments. This report analyzes employability skills at Travelodge.

Employability Skills
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Table of Contents
Introduction......................................................................................................................................4
Task 1...............................................................................................................................................5
1.1 Develop a set of own responsibilities and performance objectives..................................5
1.2 Evaluate own effectiveness against defined objectives.........................................................5
1.3 Make recommendations for improvement........................................................................6
1.4 Review how motivational techniques can be used to improve quality of performance. . .6
Task 2...............................................................................................................................................9
2.1 Develop solutions to work-based problems. You need to develop solutions to at least two
work-based problems identified during your work experience or in your role as a manager at
Travelodge Hotel (a written report).............................................................................................9
2.2 Communicate in a variety of styles and appropriate manner at various levels. You need for
example to write a formal letter to senior management of the hotel to inform them about the
problem and a memo to all staff................................................................................................10
2.3 Identify effective time-management strategies in relation to the work-based experience or
in your role as a manager at Travelodge. Present your evidence as a written report to your line
manager......................................................................................................................................11
TASK 3..........................................................................................................................................12
3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals...........................................................................................................................................12
3.2 Analyse team dynamics.......................................................................................................12
3.3 Suggest alternative ways to complete tasks and achieve team goals...................................13
Task 4.............................................................................................................................................15
4.1 Evaluate tools and methods for developing solutions to problems with reference to your
chosen organisation or Travelodge Hotel..................................................................................15
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4.2 Develop an appropriate strategy for resolving a particular problem of labour turnover with
reference to your chosen organisation or Travelodge Hotel......................................................16
4.3 Evaluate the potential impact on the business of implementing the strategy. You should
consider both financial and non-financial impacts on the business...........................................16
Conclusion.....................................................................................................................................18
Reference List................................................................................................................................19
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Introduction
Employability skills include knowledge and skills that the employees of an organization must
possess in order to make sure that the employees make positive contribution in the operation of
the organization. Employability skills are important and advantageous for both the organization
and the employee himself. The skills that are required in order to make a person employable in
travel and tourism sector are leadership, teamwork, problem-solving and communication skills.
Presentation skills are one of the most important skills in this industry because the employees are
the one who are supposed to represent the organization before the guests.
In this assignment, the skills that is required so as to deliver the services of assistant manager in
Travelodge effectively. The strategies and benefits of managing time effectively has been
discussed along with the amendments that are required in the management of Travelodge have
been elaborated. The practice that must be followed so as to improve the employee turnover of
Travelodge has been described.
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Task 1
Introduction
Travelodge is a brand name and is a renowned organization in the United Kingdom. The
organization has large chains of hotel all over the country and is very popular in the country. The
position of assistant manager in the organization brings lots of responsibilities that need to be
delivered effectively.
1.1 Develop a set of own responsibilities and performance objectives
Personal responsibility is also known as individual responsibility. It is the idea or thought that
living beings choose or put in action. It is the readiness of a person to recognize the significance
of principles that the society ascertains for the behavior of an individual. Goals and objectives
are important for every individual as it helps to transfer the targets into reality. Objectives are
those activities that need to be completed in order to achieve the goals (Taghian et al., 2015).
The virtue of a person to posses own responsibility and performance objectives aids him or her
to achieve success in life and in all the tasks he or she performs.
As a manager in the organization Travelodge, the responsibility that I should personally take is
to maintain the decorum of the organization. I need to make sure that the work culture and
environment of the organization is good so that the employees are satisfied with the work they do
and the organization for which they are working. The responsibilities that I need to develop in
order to effectively deliver the services of Travelodge are, to be reliable so that the employees
are able to trust me and my decisions, to be able to manage time effectively, and to have good
communication skills so that I am able to transfer the information effectively and have good
interpersonal skills (Filatotchev and Stahl, 2015). I should be quick in making decisions and I
need to develop good analytical skills as well so that I am able to analyze the situations and the
employees of the organization well which will help me to make effective decisions quickly.
1.2 Evaluate own effectiveness against defined objectives
The evaluation of one’s own skills enables an individual to analyze his or her own skills and
determine his or her strengths and weaknesses. The analysis so performed enables the person to
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work so as to overcome the flaws that he or she possesses. It aids a person to improve his or her
performance and assists to become more productive. The evaluations help the organization as
well since it aids the person to become more productive for the organization and aids the
organization to achieve its goals and objectives (Brace, I., 2018). The person as well as the
organization is benefitted from this as it assists both to achieve its goals and objectives.
In order to improve the effectiveness of an individual in an organization, the techniques like
appraisal systems for individuals must be incorporated like promotion, increasing the level of
salary, providing bonuses, training to improve the skills and rating the performance of the
employees. Motivation plays a key role so as to improve the performance of the employees,
therefore, in order to improve the effectiveness of a person there must be provision of incentives
and rewards (Bardach and Patashnik, 2015). Promoting the individuals is another very important
factor that motivates the employees to perform better and aids to improve the standard of
performance of the person.
1.3 Make recommendations for improvement
I need to work on my skills so that I can improve my performance as the manager of Travelodge.
I need to improve my communication skills so that I am able to transfer the information
effectively to the employees who are working under me. I need to improve my interpersonal
skills as well so that I am able to interact freely with the staffs and win their trust so that they can
rely on me. This will help me to improve my analytical skills as well and aid me to make
decisions in an effective manner in less time. I need to work on my time-management skills so
that I am able to plan my work and prioritize them.
There are several issues that need to be taken care of and improved in Travelodge. The pricing
figures on the materials for sakes have been mismarked which has created confusion and
frustration among the sales staffs and the customers. The rates of the rooms and other facilities
like food have different rates in different lists. This has distressed the environment and has
caused inconvenience for both the employees and the guests.
1.4 Review how motivational techniques can be used to improve quality of performance
Motivation is the reason that makes an individual to act or perform in a certain way. It is the
reason which defines the goals and objectives of a person. The word motivation has been derived
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from the word “motive” which means a requirement that needs satisfaction or contentment. It is
necessary to motivate the employees because it enables the organization to meet its goals and
objectives and aids the employees to perform better or improve their performance. It increases
the productivity of the employees as it encourages the employees to enhance their output. It also
enables the organization to lower its cost of operation thereby, aiding the organization to offer its
products to the customers for sale at lower price (Buckley and Doyle, 2016). It also reduces the
level of non-attendance of the employees in the organization.
The motivational theories to motivate the employees of Travelodge are Two Factor theory and
Maslow’s theory of needs. The two factor theory can be applied in Travelodge since the rewards
and the incentives that the organization provides to its employees on performing better are the
motivators. This theory was deduced by Herzberg. However, the work pressure and the improper
coordination among the different departments of the organization are the hygiene factors. It can
be used to motivate the employees by dealing with hygiene factors and improving them so that
the inconvenience and the issues faced by the employees are dealt effectively (Alshmemri et al.,
2017).
Figure 1: Herzberg’s Two Factor Theory
(Source: Created by the learner)
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The Maslow’s Theory of Needs is very effective for encouraging and motivating the employees
as the physiological, safety and esteem needs of a person play a vital role for motivating the
people to perform better. The need of food, security and reputation encourage people to perform
better in any organization along with that, the feeling of an individual to achieve his or her full
potential also motivates them to perform better (Osemeke and Adegboyega, 2017). This can be
effectively applied in the lives of the employees of Travelodge and motivate them by providing
incentives, promotion or giving increments.
Figure 2: Maslow’s Theory of Needs
(Source: Created by the learner)
Conclusion
The post of a manager brings lots of responsibilities and needs to be delivered effectively. The
issues that Travelodge is facing must be tackled in a proper way while the most important part
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for increasing the productivity of the organization is to motivate the employees of the
organization.
Task 2
2.1 Develop solutions to work-based problems. You need to develop solutions to at least two
work-based problems identified during your work experience or in your role as a manager
at Travelodge Hotel (a written report).
Introduction
Travelodge is a huge organization that well-known in the hospitality sector in the United
Kingdom. However, there are certain problems that need to be dealt and tackled effectively so
the operation of the organization is improved and the productivity is increased. The actions to
improve the performance of the organization will aid to increase the profit margin of the
organization as well.
Discussion
The mismatch of the prices of the facilities provided by the organization in different lists is
causing confusion among the employees and the guests. It is causing inconvenience both to the
employees and the guests thus it is the duty of the manager to keep an eye on the pricing strategy
and double-check the enlistment of the prices of the rooms and other facilities with the master
spreadsheet that are offered by the organization to its guests.
The other issue in the organization is the excessive work pressure on the employees of the
organization that has put excessive stress on the employees of the organization. Henceforth, there
is requirement of more employees in the organization. It is required to recruit more people in the
organization such that the excessive pressure on the employees is reduced.
Conclusion
The issues that are arising in the organization needs to be tackled quickly so that it does not
influence the customer base of the organization. It will also enable the employees to perform
better as they will gain job satisfaction and will be happy with the work they are doing.
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2.2 Communicate in a variety of styles and appropriate manner at various levels. You need
for example to write a formal letter to senior management of the hotel to inform them
about the problem and a memo to all staff
Communication is important at workplace for the effective transfer of information at all level in
the organization to ensure cooperation. The methods of communication are speaking or writing
by the dispatcher and reading or listening by the recipient.
Letter
To: The Senior Manager
From:
Date:
Subject: Revise the prices and recruit more employees
The prices of the rooms and other facilities needs to be revised so that there
is no confusion regarding the prices since the mismatch of the pricing figures
in different list is creating confusion which has led to annoyance among both
the staffs and the guests. The excessive pressure on the staffs of the
organization is causing distress therefore the workforce needs to be
increased so that pressure on individual employees is reduced and their
performance is enhanced.
Memo
To: The Staffs
From:
Date:
Subject: Cooperate until amendments are made in the management
The confusions and the inconvenience caused by the different prices of the
rooms and other facilities has perturbed the operation of the organization
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therefore, the prices of the rooms and other facilities will be revised entirely.
The other issue that the employees are facing due to excess pressure on
them will also be resolved by the recruitment of more staffs and the proper
allocation of tasks, however, until then it is requested that the employees
and staffs cooperate with the management and work together as a team to
deal with the issues until the changes are implemented.
2.3 Identify effective time-management strategies in relation to the work-based experience
or in your role as a manager at Travelodge. Present your evidence as a written report to
your line manager.
Introduction
Time-management is vital for the proper operation of the organization since it enables in the
completion of a task within the stipulated frame of time. It improves the level of performance of
the employees of the organization thereby improving their productivity. This aids the
organization to gain more profit.
Discussion
There are several strategies that are followed so as to effectively manage time and improve the
performance of the employees as well as the organization. The strategies in order to effectively
manage time are, planning on a daily basis, that is, setting the objectives and goals for every
employee of the organization every day (Aeon and Aguinis, 2017). Prioritizing the tasks is
another way of managing time effectively. A time period must be fixed for every task that needs
to be finished so that the tasks of the organizations are organized properly. The performance of
the employees must be reviewed regularly on a daily basis and feedbacks must be provided in
order to motivate the employees to perform better and overcome the flaws.
Conclusion
Implementation of the strategies so devised will help the organization to improve its performance
and increase its productivity. It will enable the organization to monitor and evaluate the
performance of the employees effectively and train them to enable the employees to overcome
their flaws and drawbacks thereby, improving their presentation.
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