Employability Skills and Performance Improvement at Travelodge Hotel

Desklib provides past papers and solved assignments for students. This project analyzes employability skills at Travelodge.

Employability Skills
1

Table of Contents
Introduction:....................................................................................................................................4
Task 1 – Written Report..................................................................................................................5
1.1 Develop a set of own responsibilities and performance objectives.......................................5
1.2 Evaluate own effectiveness against defined objectives.........................................................6
1.3 Make recommendations for improvement.............................................................................7
1.4 Review how motivational techniques can be used to improve the quality of performance. .8
Task 2 – Written Report................................................................................................................10
2.1 Develop solutions to work-based problems. You need to develop solutions to at least two
work-based problems identified during your work experience or in your role as a manager at
the Travelodge Hotel.................................................................................................................10
2.2 Communicate in a variety of styles and appropriate manner at various levels. You need for
example to write a formal letter to the senior management of the hotel to inform them about
the problem and a memo to all staff..........................................................................................11
2.3 Identify effective time-management strategies in relation to the work-based experience or
in your role as a manager at Travelodge. Present your evidence as a written report to your line
manager......................................................................................................................................13
Task 3 – Employee Induction Pack...............................................................................................14
3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals...........................................................................................................................................14
3.2 Analyse team dynamics.......................................................................................................15
3.3 Suggest alternative ways to complete tasks and achieve team goals...................................16
Task 4 - Management Report........................................................................................................17
4.1 Evaluate tools and methods for developing solutions to problems with reference to your
chosen organization or Travelodge Hotel..................................................................................17
4.2 Develop an appropriate strategy for resolving a particular problem...................................18
2

4.3 Evaluate the potential impact on the business of implementing the strategy. You should
consider both financial and non-financial impacts on the business...........................................19
Conclusion.....................................................................................................................................20
References......................................................................................................................................21
3

Introduction:
The report is all about the changing environment of the corporate sector which affects from the
various factors that give impact to grow or fail in the competitive market. There are various
aspects which invent the employability skills more effective in the field of the business. The
report provides a study that employee is the one who is an essential part of the organisation that
gives their service with full efforts to attain the objectives in an effective manner. On the other
hand, the report provides the learning that the HR manager of the organisation gives aid to fulfil
their responsibility to attain the objectives and it improves by the recommendation. This presents
the knowledge that motivational tools and techniques improvise the quality of the work and
develop the personality of the individual. Alternatively, the report provides the learning of the
issues which depend on the employability skills and the solution makes it more effective for the
success of the organisation. Apart from this, this gives aid to introduce the strategies that
enhance the time management and give the consideration of the various style of the
communication process. Another section of the report provides the study of the team role and
development of the strategy that formulates the efficient performance of the individual.
4

Task 1 – Written Report
Introduction
This is a task which is based on the Travelodge company and it is focused on the own duties on a
specific job. The performance objectives of an employee working in the position of HR manager
will also be discussed in the report. Some of the recommended improvement will also be
discussed in the report. In the last of the report will discuss the motivational technique and
theories which can be used for motivating employees.
1.1 Develop a set of own responsibilities and performance objectives
It is essential for the HR manager of the Travelodge Company to perform better against to its
performance objectives and responsibilities which are given below –
Own responsibilities
 Manage relations with the employees by using the direct and indirect communication
which can help to develop a better working environment in the organization.
 The HR manager has the key responsibility to make an effective decision on conflictive
situations and issues in the organization.
 The HR manager is responsible to record data of employees for salary and remuneration
purposes in the Travelodge Company.
Performance objectives
 To provide better-skilled employees to the organization by using effective recruitment
and selection approaches in the organization.
 To get the better remuneration and benefits by performing better in the Travelodge
company.
 HR manager should perform better to enhance the performance of the Travelodge
Company against its goals and targets (Chadwick, et. al., 2015).
 The HR manager should perform better on his assigned task to develop a better working
environment in the Travelodge Company.
5

1.2 Evaluate own effectiveness against defined objectives
An evaluation of the effectiveness of the HR manager against the defined performance objectives
is given below –
 The HR manager has proper knowledge about the recruitment and selection approaches
which helps him to recruit and select the better-skilled employees in the organization. Different
approaches are available to use and the HR manager is using effectively for recruiting and
selecting an employee.
 The HR manager is also effectively working in the calculation of salary and benefits of
employees. The HR manager has proper knowledge about tools and techniques which are used to
calculate the salary and incentives of the employees.
 The HR manager has a need for development in the communication which can help him
to perform better in the organization to analyze the problems and issues. It is essential for the HR
manager of the Travelodge Company to communicate properly with each of the manager and
employee in the organization to identify their problems and work on it.
 The HR manager should complete the work on the time which is the core loophole in the
performance of the organization. It can help the HR manager to enhance the organizational
performance.
 The HR manager has the key responsibility to make an effective decision on conflictive
situations and issues in the organization. To provide better-skilled employees to the organization
by using effective recruitment and selection approaches in the organization.

6

1.3 Make recommendations for improvement
Some of the recommended improvement for the enhancement of the HR manager performance in
the Travelodge Company is given below:
Learning on time management strategies: This is the core area in which the HR manager has a
need for development and improvement. The HR manager should learn and use time
management strategies in the organization. It can help the HR manager to enhance own and
organizational performance. Different time management skills are available on the internet which
can be learned by the HR manager from there (MacCann, et. al., 2012).
Coaching for communication: It is essential for HR manager to have effective communication
with the employees. The HR manager should take coaching on the written and verbal
communication to enhance performance in the organization.
7

1.4 Review how motivational techniques can be used to improve the quality of performance
Some of the motivational techniques are given below which can be used in the Travelodge
company to motivate its employees:
Maslow's Hierarchy of Needs - It is essential to consider the effective motivational technique
and theory by the employees to enhance performances against the assigned tasks and duties.
Figure 1: Maslow's Hierarchy of Needs
Source: McLeod, (2018)
The Travelodge Company should use the Maslow’s hierarchy needs of the needs theory. It is an
effective piece of theory which works on the employee’s motivation according to their needs. It
is essential for the organizational management to work on the employee needs and take it as a
motivation to enhance the performance of the employees. This theory contains three basic level
8

which divides the employee needs of employees. Employee safety and physiological needs are
considered in the basic needs. The management can enhance the motivation of employees by
providing a proper work safety environment, food, water, appropriate environment for work and
rest-room. The psychological need is on the second place in the hierarchy in which interrelations
in the working environment and prestige is considered. Each of the employees wants to develop
a better relationship with the co-workers and internal activities can help to develop better
relations. Each of the employees wants to develop prestige and accomplishment by earning better
in the organization. The last is self-actualization needs in the hierarchy which is on the top. It
motivates to employees by providing them recognition in the organization. This is the last in the
hierarchy which contains the self-motivation of employees to utilize their potential to get a better
position in the organization.
Rewards and incentive schemes – It is essential for the Travelodge Company to provide
monetary motivation to its employees which are the most effective way of motivation. The
company should develop an incentive plan which has to be based on the employee’s performance
in the organization. The management of the Travelodge Company should develop a hierarchy in
the performance according to which monetary benefits should be provided to the employees
(Scekic, et. al., 2013).
Conclusion
A conclusion has been developed by the above-presented report, it contains a huge significance
to analyze and evaluate the own effectiveness against the determined performance objectives and
duties assigned on a specific job. It is effective to identify the core area in which improvements
are required in the performance. The Maslow’s hierarchy needs technique is effective to motivate
the employee to perform better against the performance objectives.
9

Task 2 – Written Report
Introduction
This section of the report provides the study of the issues which happen in the workplace that
need to be resolved by time and this also presents the learning of the management strategies.
This also presents the learning of the communication styles which gives aid to transfer the
information in an effective manner.
2.1 Develop solutions to work-based problems. You need to develop solutions to at least two
work-based problems identified during your work experience or in your role as a manager
at the Travelodge Hotel.
The Travelodge Hotel presently facing issues which directly impact to their quality service that
mention underneath:
 High labour turnover: Due to lack of dissatisfaction in the employees, they used to
leave the working place or reduce the interest in the work which directly impacts to the quality of
the service.
Solution: The organisation provides the incentive or monetary benefits to those employees who
work overtime to give their extra efforts to attain the objectives of the Travelodge.
 Lack of coordination: Due to weak communication process in the Travelodge Company,
the employees fail to create proper coordination in the work that impacts on the satisfaction of
the customers (Bouckenooghe, 2012).
Solution: The Company provides effective communication training to the employees so that the
employees easily coordinative with each other through accurate communication style.
10

2.2 Communicate in a variety of styles and appropriate manner at various levels. You need
for example to write a formal letter to the senior management of the hotel to inform them
about the problem and a memo to all staff
The communication is the main element which needs to be managed and implement in an
effective manner so that there is two communication style which mentions below:
Formal communication: It is the most formal way to communicate in the professional areas
which properly managed in an accurate manner and it is called as the professional written
communication (Mishra, et. al., 2014).
Formal letter
HR Manager
Travelodge Hotel, UK.
21st Jan 2019
Head Manager
Respected Sir,
The Travelodge hotel continuously facing the issues from the passing time which directly
impact to the growth of the business. It identified that the issue is happening due to a lack of
coordination between the departments and the main reason which makes the major negative
impact on the organisation is improper communication style. This issue loses the interest in
the employees and employee’s turnover ratio also increased. So, incentive planning makes
the resolution for the issues.
Hope the company will be settled soon.
Yours sincerely,
HR Manager
11

Informal communication: This communication style is applicable through the administration
which makes the oral conversation that is easy to transfer the data in the proper manner.
Memo
From: Brad Haden
To: each employee of the Travelodge Hotel
Date: 21st Jan 2019
Subject: Issues happen in the workplace
The issues which highlighted in the organisation through past sometimes that impact on the
growth of the business in an adverse manner. Due to the lack of an effective communication
style, the employees do not accomplish the task in an efficient way. The labour turnover is
also high which also reduce the quality of the service.
So, the proper communication process implemented in the system with an effective incentive
scheme that maintains the interest in the employees regarding the work.
Thanks and Regards,
Brad Haden
12