Employability Skills and Career Development: A Travelodge Case Study

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EMPLOYABILITY SKILLS

Contents
INTRODUCTION............................................................................................................................. 3
TASK 1............................................................................................................................................ 4
REPORT.......................................................................................................................................... 4
1.1 DEVELOP A SET OF OWN RESPONSIBILITIES AND PERFORMANCE OBJECTIVES..............4
1.2 – EVALUATE OWN EFFECTIVENESS AGAINST DEFINED OBJECTIVES....................................6
1.3 MAKE RECOMMENDATIONS FOR IMPROVEMENT...............................................................8
1.4 REVIEW HOW MOTIVATIONAL TECHNIQUES CAN BE USED TO IMPROVE QUALITY OF
PERFORMANCE..........................................................................................................................9
TASK 2.......................................................................................................................................... 12
2.1 DEVELOP SOLUTIONS TO THE WORK BASED PROBLEMS...................................................12
2.2 COMMUNICATE IN A VARIETY OF STYLES AND APPROPRIATE MANNER AT VARIOUS
LEVELS...................................................................................................................................... 13
2.3 IDENTIFY EFFECTIVE TIME-MANAGEMENT STRATEGIES....................................................15
TASK 3.......................................................................................................................................... 17
3.1 THE ROLES PEOPLE PLAY IN A TEAM AND HOW THEY CAN WORK TOGETHER TO ACHIEVE
SHARED GOALS........................................................................................................................ 17
3.2 ANALYSIS OF TEAM DYNAMICS..........................................................................................19
3.3 ALTERNATIVE WAYS TO COMPLETE TASKS AND ACHIEVE TEAM GOALS...........................20
TASK 4.......................................................................................................................................... 21
4.1 EVALUATIONS OF TOOLS AND METHODS FOR DEVELOPING SOLUTIONS TO THE
PROBLEMS............................................................................................................................... 21
4.2 DEVELOPING AN APPROPRIATE STRATEGY FOR RESOLVING PROBLEMS OF LABOUR
TURNOVER............................................................................................................................... 22

4.3 EVALUATION OF THE POTENTIAL IMPACT ON THE BUSINESS OF IMPLEMENTING THE
STRATEGY................................................................................................................................ 23
CONCLUSION............................................................................................................................... 24
REFERENCES.................................................................................................................................25

INTRODUCTION
This report will be discussing the different qualities and skills of an individual which can be
helpful for their career development. Every individual has their different abilities and skills
which makes him different than others (Deeley, 2014). A person needs to have some effective
employability skills in order to get a good job and employment opportunities. The employability
skills involve effective communication, positive attitude, innovative thinking, attractive
personality and quality to handle the work properly. At the time of hiring a candidate employer
to check these abilities and select the candidate on this basis of his knowledge and presence of
mind. An individual needs to manage his skills and abilities to manage the business activities
accurately. This report will be discussing the different skills and abilities of an individual which is
really helpful for his personal and professional development. Apart from this, a person needs to
evaluate own performance to know the improvement in skills and knowledge (Cottrell, 2015). A
development plan will be prepared in the report which will be helpful in evaluating the own
performance of an individual.

TASK 1
REPORT
TITTLE SELECTION
This report is adopting the given case study of Travelodge which covers a job description of the
hotel manager (Yusof et al., 2012). There are different roles and responsibilities of a manager
which will be discussed in the report.
EXECUTIVE SUMMARY
The Travelodge hotel is a private organizationof UKwhich provides travel services to their
customers. The company provides satisfactory services and pleasant experiences to the visitors
which is really helpful for their growth and development. It has been observed that the
organization is having an effective brand image in the tourism industry which is helpful in
enhancing the growth of the company (Misra and Mishra, 2011). The company is having a
powerful workforce who put their complete efforts in the success and growth of the company.
INTRODUCTION
The manager of Travelodge is focusing on hiring capable employees for the company who can
manage the work properly. The organization is working for providing satisfactory services to the
customers and visitors for which they need talented and capable employees who can
understand the work based problem and solve them immediately.
BODY
1.1 DEVELOP A SET OF OWN RESPONSIBILITIES AND PERFORMANCE
OBJECTIVES
There are some roles and responsibilities of an entrepreneur which needs to be fulfilled for
attaining the organizational goals. Developing own responsibilities can be really helpful for
enhancing the learning skills (Hinchliffe and Jolly, 2011). The managers of the organization

motivate the employees to do better work with efforts so that the company can achieve the
targets successfully.
Management is one of the main responsibilitieswhile working in Travelodge. There are different
types of customers come in the hotel for an inquiry so that the employees need to be capable
to manage them accurately (Haasler, 2013). The management needs to make some effective
strategies and policies by which the discipline can be maintained in the organization. Apart
from this communication is one of the most important elementswhich need to be improved for
working in the hotel like Travelodge. I need to enhance my communication skills for managing
the different types of customers and clients easily. Apart from this, I have observed that there
are different profit-maximizing strategies made by the manager of the organization in order to
enhance the profit of the organization.
Planning and safety are also very important for managing the security of customers. It will be
helpful in giving them better experiences at the time of their visit. While working in Travelodge I
need to take decisions with a positive attitude (Nickson et al., 2012). The manager needs to be
positive and increase positive vibes in the organization. A hotel manager needs to be a good
leader so that he can manage the employees and their work properly. Effective leadership skills
will be helpful in guiding and directing the employees accurately.

1.2 – EVALUATE OWN EFFECTIVENESS AGAINST DEFINED OBJECTIVES
There are some roles and responsibilities of every person who is working with the organization
in order to attain the goals and objectives properly (Abas-Mastura et al., 2013). Personal skills
and abilities can be really helpful in achieving the overall targets of the organization. These are
some qualities which will be helpful for being on the position of manager in Travelodge.
COMMUNICATION SKILLS
Communication is one of the most important abilities which is helpful in fulfilling the roles and
responsibilities of a manager. Communication is helpful in understanding people and sharing
the essential things with them easily. I have effective communication skills by which I can deal
with the different types of clients easily.
SELF-CONFIDENCE
Self-confidence is really important for completing the career objectives. With the help of self-
confidence a person can achieve the targets easily (Messum et al., 2011)I have confidencethat I
can attain the targets with smart work.
DECISION MAKING AND PROBLEM-SOLVING
I have effective decision-making skills which are really helpful in gaining the desired outcomes. I
can take critical decisions in tough situations. The right decisions help the hotel management to
achieve the targets easily. Apart from this, the problem-solving skills will be really helpful in
solving the conflicts between the employees.
LEADERSHIP
Leadership is the quality to guide and direct the people for developing their career objectives
and growth (Robles, 2012). I have effective leadership quality which will be really helpful in
guiding the employees of the organization.
MOTIVATION

I ensure that I will motivate the employees for completing their work on time. The motivation
will be really helpful for them to attain the desired targets easily (Jackson, 2012).

1.3 MAKE RECOMMENDATIONS FOR IMPROVEMENT
There are some recommendations which will be helpful in attaining the desired objectives and
improving the customer services in the Travelodge hotel.
 The employees need to be guided and directed by the leader to manage the customers
accurately. It will be helpful in managing the host-guest relation in the hotel.
 All the employees need to complete their work before thedeadline. It will be helpful In
managing the time (Robles, 2012).
 The manager needs to organize training and development sessions for the employees. It
will be helpful in improving their current skills and abilities.
 The hotel management should respect their customers and their requirements. It will be
helpful in giving the better experience as compared to other organization.
 The organization needs to create effective strategies by which they can fulfill the needs
and requirements of the customers easily.
 The hotel management needs to develop healthy relations with the suppliers, investors,
and customers in order to manage the brand image of the company in the hospitality
industry.
Thus, these are somerecommendations which can be helpful for Travelodge to maintain the
brand imageof the organization (Jackson, 2012). These recommendations will be helpful in
attaining the organizational goals easily.

1.4 REVIEW HOW MOTIVATIONAL TECHNIQUES CAN BE USED TO IMPROVE
QUALITY OF PERFORMANCE
There are differenttypes of motivational theory which can be used by the organization to
motivate the employees. The motivation theories are really helpful in attaining the targets and
goals easily (Pârvu et al., 2014). It has been observed that the motivation will be helpful in
improving the work and skills of an individual. The hotel management can provide rewards,
bonus, andother advantages to their employees on the basis of their performances. It is also
considered as motivation. Motivational theories which are used by Travelodge are described as
under:
MASLOW HIERARCHY THEORY:
Figure 1: Maslow hierarchy theory
[Source: Stoyanov, 2017]

Maslow's Hierarchy of needs theory is really helpful in motivating the employees and giving
them positive energy for the work. It is the most effective and popular method of motivation
which is helpful in enhancing the self-confidence of an individual (Bridgstock, 2011). Travelodge
is using the Maslow's Hierarchy of needs theory for motivating their employees and team
members which include:
PHYSIOLOGICAL NEEDS
This is the basic needs of an individual which needs to be completed by the organization. food,
water, sheltercomes under the basic needs of a person but the employee needs to be fulfilled
by the basic needs like salary, break, safety, security, and leaves.
SAFETY NEEDS
The employee needs to be safe at the working place. The safety needs include health safety and
monetarysafety for the work (Miller et al., 2013). The organization needs to provide a safe and
secure working environment for the employees so that they can work properly.
SOCIAL NEEDS
There are some social needs of an individual like family friends and other responsibilities. The
organization should understand the social needs of the employees and support them to fulfill
them accurately.
SELF-ESTEEM
Self-esteem is a really important need of a person which needs to be fulfilled by the
organization. The management needs to respect the employees and appreciate his efforts.
SELF-ACTUALIZATION
Self-actualization need can be achieved with the help of enhancing self-needs. The employee
can get this by improving the quality of their work.

HERTZBERG THEORY:
Figure 2: Hertzberg two factor theory
[Source: Sanjeev and Surya, 2016]
Another theory is Herzberg's two-factor theory which is helpful in motivating the employees for
their work (Ibarraran et al., 2014). The main aim of using this theory is to provide employee
satisfaction to the peoples who are working with the organization in the form of career growth,
achievements, monitory benefits, and others. This theory mainly concentrates on the two
factors which include hygiene factors and motivation factors. The management needs to
provide a better working environment for the employees so that they can perform well. Apart
from this, the employees should get extra advantages and incentives for their efforts.
Thus, it can be said that motivation theories are really helpful in motivating the employees by
which they can improve their performance. Travelodge is using these theories for enhancing
the skills and abilities of the employees so that the organization can attain their targets and
goals easily (Cottrell, 2015).