Employability Skills for Hotel Managers: A Travelodge Case Study

Desklib provides past papers and solved assignments for students. This report details employability skills development in a hotel management context.

Employability Skills
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TABLE OF CONTENTS
Introduction......................................................................................................................................6
Main Body.......................................................................................................................................7
Task 1...............................................................................................................................................7
Introduction..................................................................................................................................7
1.1 Develop a set of own responsibilities and performance objectives.......................................7
1.2 Evaluate own effectiveness against defined objectives.......................................................10
1.3 Make recommendations for improvement...........................................................................12
1.4 Review how motivational techniques can be used to improve the quality of Performance 15
Conclusion.................................................................................................................................16
Task 2.............................................................................................................................................17
Introduction................................................................................................................................17
2.1 Develop solutions to work-based problems.........................................................................17
Conclusion.................................................................................................................................17
2.2 Communicate in a variety of styles and appropriate manner at various levels...................18
2.3 Identify effective time-management strategies....................................................................20
Task 3.............................................................................................................................................21
3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals...........................................................................................................................................21
3.2 Analyze team dynamics.......................................................................................................22
3.3 Suggest alternative ways to complete tasks and achieve team goals...................................23
Task 4.............................................................................................................................................24
Introduction................................................................................................................................24
4.1 Evaluate tools and methods for developing solutions to problems.....................................24
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4.2 Develop an appropriate strategy for resolving the problem of labour turnover in an
organization of your choice.......................................................................................................25
4.3 Evaluate the potential impact on the business of implementing the strategy......................26
Conclusion.................................................................................................................................26
Conclusion.....................................................................................................................................27
References......................................................................................................................................28
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List of Tables
Table 1: Self-evaluation and set objectives.....................................................................................7
Table 2: Recommendations for improving skills.............................................................................9
Table 3: Formal Letter to Senior Manager...................................................................................13
Table 4: Memo for Staff Members.................................................................................................13
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List of Figures
Figure 1: Own Set of Responsibilities.............................................................................................7
Figure 2: Motivation Factors........................................................................................................12
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Introduction
In this competitive business environment, tourism and hospitality firms demand efficient
management who can successfully carry out all the tasks and responsibilities to fulfil the set
standards of the business Employability skills play a major role in determining the skills
possessed by an individual working as part of management in the firm. It has been further
identified that employability skills enable the management or employees of the organization to
assess themselves on the basis of skills and knowledge they acquire. However, there are times
when the managers face difficulty to deal with the operations of the travel and tourism sector.
There are several methods or strategies through which an individual can define their skills and
knowledge achieve competence in the workplace. In addition to the same, it can be said that
collaborative participation of the management is exceedingly essential for attaining team goals as
well as to resolve precise matters which need to be dealt.
The present writing is based on developing employability skills as a manager in Travelodge, UK
as per its set standards for the post of manages in the firm. For developing employability skills
within oneself, it is primarily required to evaluate the skills and attributes of a manager acquired.
In order to hone the skills and responsibilities for working as a hotel manager in the cited
hospitality business (Travelodge), the manager within the firm is required to develop strategies
with the help of setting goals and objectives about sharpening the skills and knowledge.
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Main Body
Task 1
Introduction
The task is carried out to develop own set of responsibilities while working as a manager in the
cited hospitality company that is Travelodge (Sony and Mekoth, 2016). It has been demonstrated
in this task that the role of the manager in Travelodge is to meet the standards of the hotel, guest
satisfaction, and excellent customer service. There are certain skills on which I have evaluated
myself and those are personal responsibility, decision-making skills, leadership skills, and
communication skills. Furthermore, I have set performance objectives for further evaluation of
the responsibilities I need to carry out as a hotel manager.
1.1 Develop a set of own responsibilities and performance objectives
Working in a competitive and renowned travel and tourism company it is an extremely
challenging task to meet with the standards of the company set for the position of manager in the
firm (Sheehan, et. al., 2016). In order to meet the prospects and demands of the travellers and
administration, there are a certain set of objectives as well as self-responsibility for evaluating
self-performance.
There are a specific set of skills which I have to develop while working as a manager in
Travelodge.
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Figure 1: Own Set of Responsibilities
In the set of responsibilities identified, the fundamental aspect is to define personal
responsibilities which are further divided into direct and indirect responsibilities. Personal
responsibility is a vital skill which I need to possess. It is crucial because as a hotel manager, it is
vital for me to take accountability of my activities as well as the quality of work performed.
Further, it denotes that I will be responsible for my future success and failures(Wihler, et. al.,
2017).
As per the set standards of Travelodge for its managers, decision-making is another skill which is
required to be developed by me. For taking any decision, it has to follow a set process which
includes gathering information, identifying the alternatives, cost and return analysis, take a
decision, and lastly review the decision on the basis of outcomes (Reichard, et. al., 2017).
Furthermore, it is required by me to be a positive leader at first to make employees work
effectively. Moreover, strong communication is further required to delegate tasks or work easily
to the employees.
To adhere the corporate vision is another responsibility which is required by me to possess. It
further includes maximizing sales and profit as well as customer service.
Performance objectives can be set by using the SMART model which will be specific,
measurable, attainable, and reliable and time bound (Peng and Mao, 2015).
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Personal
Responsibilities
Decision-making
Strong
Communication
Corporate Vision
Performance
Objectives

There are some performance objectives such as improved customer feedback, time management
skills, team performance and improved customer service. The mentioned performance objectives
are evaluated on the basis of both average and poor performance.
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1.2 Evaluate own effectiveness against defined objectives
Self-evaluation enables the individual to identify their key strengths and weaknesses as well as to
develop skills or abilities to define competencies for the future. Self-evaluation will be done to
identify me on the basis of evaluating job responsibilities and to achieve business objectives.
The following table shows the self-evaluation against the above set performance objectives as
per the set standard of manager by Travelodge (Mone and London, 2018).
Table 1: Self-evaluation and set objectives
Self-evaluation against set objectives
Defined objectives Description of
activities undertaken
Result
Responsibilities Personal
responsibilities
Direct and indirect
responsibilities while
working as a manager
in Travelodge are
poor and I am not able
to identify the indirect
responsibilities and
work on the same
(Kim, et al. 2015).
Highly need
improvement
Decision-making
skills
There are certain
complex situations
where I am not able to
take effective
decisions.
Moderate
improvement is
needed
Company vision As a manager, I am
well-versed in
maximizing sales for
the company as well
as providing efficient
Less improvement
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customer service and
this skill of mine is on
an average scale
(Marchington, 2016).
Communication skills I have identified that
my communication
and interactive skills
are quite poor.
High improvement is
required
Leadership skills My team leader skills
are not up to the mark
as sometimes I am
unable to fulfil team
responsibilities.
Need improvement
Performance
Objectives
Customer feedback Satisfactory feedbacks
have been received
from customers lately
(Martin, et al. 2016).
Less or no work is
required – up to the
mark
Time management
skills
Time management
skills are average
needs to work more
upon seasonal work
tome.
Need to work on this
Team performance Team performance
skills are poor and
require improvement.
Work is needed
Room occupancy My skills for
marketing and using
discounts are quite
effective
Less work is required
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1.3 Make recommendations for improvement
There are several recommendations provided to improve employability skills in order to work as
per the set standards of the cited hotel that is Travelodge (Jiang and Jiang, 2015). It has been
identified that employability skills can be improved with the help of the learning, training,
experiencing, as well as practising. Furthermore, as a hotel manager in Travelodge, it has been
identified that there are several skills as well as performance objectives highlighted above which
is required to be improved for working even better than before for bringing effectiveness in the
cited hotel.
The below table shows that shows the performance objectives and responsibilities or skills which
are required to be improved along with the recommendations to improve the same (Matteson, et.
al., 2016).
Table 2: Recommendations for improving skills
Recommendations for improving the objectives and responsibilities
Responsibilities and
performance objectives
The current level of skills Recommendations for
improvement
Decision-making and
problem solving
It has been analysed that my
decision-making skills are not
up to the mark at present as I
cannot take productive
decisions to deal with complex
situations (Meijerink, et al.
2016).
o More research or analysis
before taking any decision
will be helpful for taking
effective decisions.
o Proper evaluation of the
situation and thinking for
the key alternatives will be
effective.
o Taking help from senior
management will further
assist in taking a suitable
decision.
Leadership and teamwork It has been assessed that my
leadership skills, as well as
team working skills, are not up
o Building trust among
people and leading people
by setting an example will
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