Analysis of Employability Skills and Strategies for Travelodge UK

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Employability Skills in Travel and Tourism Management

TABLE OF CONTENTS
Introduction......................................................................................................................................3
Main Body.......................................................................................................................................3
Task 1...............................................................................................................................................3
1.1 Develop a set of own responsibilities and performance objectives.......................................3
1.2 Evaluate own effectiveness against defined objectives.........................................................4
1.3 Make recommendations for improvement.............................................................................4
1.4 Review how motivational techniques can be used to improve quality of performance........5
Task 2...............................................................................................................................................7
2.1 Develop solutions to work-based problems...........................................................................7
2.2 Communicate in a variety of styles and appropriate manner at various levels.....................8
2.3 Identify effective time-management strategies in relation to the work-based experience or
in your role as a manager at Travelodge......................................................................................9
Task 3.............................................................................................................................................10
3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals...........................................................................................................................................10
3.2 Analyse team dynamics.......................................................................................................12
3.3 Suggest alternative ways to complete tasks and achieve team goals...................................13
Task 4.............................................................................................................................................14
4.1 Evaluate tools and methods for developing solutions to problems with reference to your
chosen organisation or Travelodge Hotel..................................................................................15
4.2 Develop an appropriate strategy for resolving a particular problem of labour turnover with
reference to your chosen organisation or Travelodge Hotel......................................................16
4.3 Evaluate the potential impact on the business of implementing the strategy. You should
consider both financial and non-financial impacts on the business...........................................16
Conclusion.....................................................................................................................................17
References......................................................................................................................................18

LIST OF FIGURES
Figure 1: Recommendations for improvement...........................................................................6
Figure 2: Motivational techniques for improving the quality of performance........................7
Figure 3: Time management strategies......................................................................................11
Figure 4: Belbin Team Role........................................................................................................12
Figure 5: Tuckman's Team building theory.............................................................................14
Figure 6: Ways to complete tasks...............................................................................................15
Figure 7: Methods for overcoming problem.............................................................................16

LIST OF TABLES
Table 1: Formal letter to senior manager..................................................................................10
Table 2: Memo for staffs.............................................................................................................11
Table 3: Belbin Team Roles........................................................................................................13

Introduction
Employability skills are the key requirements that needed to improve and enhanced by the
management to ensure competitive labour force in the business organisation. However,
management is looking forward to the individuals that possess such a form of skills as it supports
them to undertake a variety of tasks in the working environment easily (Collet et al. 2015).
Therefore, it has been stated that possessing such skills are influential in making a competitive
atmosphere within the workplace that further results in enhancing the growth and success of the
organisation.
The present report focuses on considering the case scenario of Travelodge UK one of the leading
organisations in the travel and tourism sector. The assignment will provide insight knowledge
and understanding regarding the employability skills required for effective employment within
the chosen firm. Apart from this, it will also focus on developing interpersonal and transferrable
skills among the employees and staffs in order to develop solutions to the work-based problems.

Main Body
Task 1
Introduction
The task will be carried to develop a set of own responsibility along with evaluating my own
level of performance within the Travelodge UK. With the assessment of my own responsibilities
and performance objectives, I have evaluated myself, and those are planning skills, decision-
making skills, communication skills etc.
1.1 Develop a set of own responsibilities and performance objectives
To attain growth and development in the career, it has been stated that it is largely dependent on
the overall development of performance objectives as well as individual responsibility within the
setting (Cottrell, 2015). With the help of this process, it would assist the individual becoming
more efficient towards contributing the organisational success and growth. Through assessing
my job profile of manager in the Travelodge hotel, I have developed a set of responsibilities that
I must undertake for succeeding in the travel and tourism sector. My key responsibility within
the firm focuses on planning the daily operational activities and delegating the required activities
and tasks to the employees and staffs. Apart from this, being the manager of Travelodge Hotel, I
would also set my responsibility towards undertaking effective decision through ensuring a
collaborative and participative approach within the setting. With effective decision making, I
would be easily engaged in taking effective decision for the firm that results in maximising sales
and profits by satisfying the customers.
Apart from developing the set of own responsibility, I would also engage in developing the
performance objectives with the help of using the SMART framework. The set performance
objectives mainly focus on improved customer’s feedback towards the services of hospitality
organisation, improved customers services as well as team performance that will result in
enhancing the overall performance of the cited organisation.
1.2 Evaluate own effectiveness against defined objectives
Self-evaluation is an effective method that supports an individual to recognise their efficiencies
as well as loopholes in their practices that needed to be improved in the future so that they
indulge in performing the effective role of the manager in the hotel. After developing the set of
own responsibilities and performance objectives, I have evaluated my own performance against

the defined objectives that clearly states that I will be required to improve my certain skills and
performance to deliver effective services within the cited hotel.
Through evaluating my performance as the manager in Travelodge Hotel, I have assessed that
there are complex situations in the setting where I am not able to take an effective decision that
leads to hamper my practices and directly affect the overall performance of the hotel.
Subsequently, I have also evaluated that I was competent in planning all the operational activities
and tasks in the hotel that has directly contributed to improving the customer’s services within
the cited hospitality. On the other hand, against the defined objectives I have identified that my
communication and interactive skills were ineffective that results in imparting improper
communication to the other staffs and customers. Therefore, it results in raising the situation of
mismanagement and misunderstanding within the hospitality organisation.
1.3 Make recommendations for improvement
From the above evaluation of the individual skills, it has been recommended to the manager to
engage in different practices that results in improving their overall practices. Working as the
hotel manager in Travelodge UK, I have highlighted certain areas that needed to be improved in
an effective manner so that I can easily impart quality of the services. The recommendations for
improvement are as follows-
Figure 1: Recommendations for improvement
Evaluation of alternatives
Recommendations
for improvement
Evaluation of
alternatives Proper listening

To enhance my decision-making skills in the different situation, it has been recommended that I
must engage in proper evaluation of the condition along with thinking for the key alternatives as
well as choices that will be effective in the situation. With the proper evaluation, it will support
the manager in overcoming the loophole as well as issues associated with the selected action. For
the evaluation of alternative, it has been further recommended that manager should engage in
conducting in-depth research and analysis before deciding for the Travelodge Hotel.
Proper listening
Communication skills are the key requirement that needed to be improved in an effective manner
through indulging in proper listening. From the above assessment, it has been identified that
manager has improper skills associated with a communication that lead to impact their overall
performance in the hotel directly. It addresses the skills related to communication and interaction
it has been recommended that the manager must engage in proper listening so that they may
provide required services to the customers.
1.4 Review how motivational techniques can be used to improve quality of performance
To improve the quality of performance of employees and staffs of the hospitality organisation it
has been reviewed that implementation of motivational techniques is supportive in boosting the
morale of employees towards accomplishing the business aims. There are distinct motivational
approaches as well as models used by the manager in improving the quality of performance of
the staffs it includes Maslow need hierarchy theory, Theory X and Y, Herzberg two factors
theory etc. (O’Connor and Bodicoat, 2017). With the implementation of all the techniques and
methods, it would result in enhancing the employee performance along with ensuring their
commitment towards accomplishing the stated objectives. Apart from this, other motivational
techniques can be used by Travelodge manager to improve quality of performance, these include

Figure 2: Motivational techniques for improving the quality of performance
Incentives
The key motivational technique that is used for improving the quality of employee performance
is associated with providing incentives. However, monetary incentives are desired by every
employee that assists them in performing the quality of services in the hotel premises (Taylor,
2016).
Rewards
Another motivational technique focuses on rewards that may be in terms of additional
allowances or free vacation provided by the manager to the staff against their imparted services
in the Travelodge. Rewards assist the employees and staffs in rendering effective practice
resulting in attaining the career development.
Recognition
Another motivational technique used for improving the quality of employee performance is
associated with recognising and acknowledging their practices by providing award or recognition
in the setting (Messum et al. 2016). Recognition supports the staff in enhancing their trust and
confidence level within the setting that results in imparting the quality of performance.
Conclusion
With the assessment of the above task, it has been evaluated that communication skills, decision-
making skills as well as planning skills are some skills that needed to be improved in an effective
Motivational
Techniques
Rewards
Incentives
Recogniti
on

manner. With the improvement in skills and objectives, it has supported the manager of
Travelodge Hotel in imparting the quality of services to their customers (Simatele, 2015).
Task 2
Introduction
This task will focus on developing key solutions to the identified work-based problems in the
setting. Apart from this, different methods to deal with the problem will also be discussed by the
manager of Travelodge.
2.1 Develop solutions to work-based problems
Working as a manager in the Travelodge Hotel is one of the difficult tasks as the manager face
different work-based problems associated with customer service and conflicting situation at the
workplace. The key work-based problem ineffective customer service often arises with the lack
of communication among the customers and staffs (Devambatla and Nalla, 2015). With the
improper communication skills manager has engaged in delegating the inappropriate tasks and
activities to the staffs that further impact the customers by providing ineffective services. On the
other hand, the increasing conflicting situation is also considering an effective work-based
problem that impacts the performance of the hospitality organisation.
To overcome both the work-based problem Travelodge manager has an emphasis on developing
solutions such as for managing the conflicting situation, they have improved the negotiation
process through which they can easily overcome such a situation (Park and Hill, 2016). On the
other hand, for overcoming the problem associated with ineffective customer services manager
would develop the solution related to promoting team development activities so that they should
collaboratively impart the quality of services to customers.
Conclusion
From the assessment of above qtask, it has been concluded that manager of Travelodge Hotel
often focuses on two work-based problems associated with ineffective customer services and
increasing level of conflict within the hospitality organisation.
2.2 Communicate in a variety of styles and appropriate manner at various levels
There are different forms of communication as well as a variety of styles in which the manager
of Travelodge can easily communicate regarding the work-based problems arising in the setting
at different levels. It has been assessed that to communicate regarding the problem to the senior
level personnel manager would engage in drafting the formal letter (Bovey-Pilkington and

Pidgeon, 2018). It is defined as an effective method of communication through which the
manager easily communicates with the higher level authorities. On the other hand, to
communicate regarding the solution of work-based problem manager focuses on drafting a
memo for the staff members rendering services in the hospitality organisation.
Table 1: Formal letter to senior manager
Travelodge Hotel
United Kingdom
9th February 2019
Senior Manager,
It has been witnessed in the Travelodge Hotel that staffs and employees are not engaged in
working that result collaboratively in arising the situation of work-based issues that are directly
affecting the overall performance measures of the organisation. In fact, because of the certain
issues employees are engaging in imparting ineffective services to their customers and guests
those who visit their hospitality organisation. Therefore, providing ineffective customer services,
it results in hindering the effectiveness of Travelodge as well as its actions in the market. In
regard to overcoming the problem, I have planned team working activities in the setting that
would result in improving the overall situation of Travelodge.
Sincerely
Manager
Travelodge UK
Table 2: Memo for staffs
To- Team Leader
From- Manager Travelodge
Subject- Steps to be taken into consideration for overcoming the work-based problem

To overcome the work-based problem from setting manager has emphasis on undertaking
different steps such as implementing a negotiation process and promoting team development
activities. It has been essential for all the staff members and employees to take an active part in
the solution so that they may not impact their performance.
2.3 Identify effective time-management strategies in relation to the work-based experience or
your role as a manager at Travelodge
About the work-based experience in Travelodge, the manager has identified that time
management skill plays a significant role in managing the time and activities of the hotel in an
effective manner. It has been identified that the manager uses different time management
strategies to save time and manager urgent and important activities in the setting on a priority
basis (Arnedillo-Sánchez et al. 2018). The key time management strategies are as follows-
Figure 3: Time management strategies
Creating checklists
One of the effective time management strategies in relation to the work-based experience is
associated with creating checklists. With the help of creating a checklist, it will support the
manager in drafting all the operational and relevant tasks of the hotel and then the manager will
Time management
strategies
Checklists Decentralization
of tasks