Analysis of Employability Skills and Performance at Travelodge Hotels

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Employability skills
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Contents
LIST OF FIGURES.............................................................................................................................4
INTRODUCTION............................................................................................................................. 5
TASK 1............................................................................................................................................ 6
1.1.............................................................................................................................................. 6
1.2.............................................................................................................................................. 8
1.3............................................................................................................................................ 10
1.4............................................................................................................................................ 11
TASK 2.......................................................................................................................................... 13
2.1............................................................................................................................................ 13
2.2............................................................................................................................................ 14
2.3............................................................................................................................................ 18
TASK 3.......................................................................................................................................... 19
3.1............................................................................................................................................ 19
3.2............................................................................................................................................ 22
3.3............................................................................................................................................ 24
TASK 4.......................................................................................................................................... 26
4.1............................................................................................................................................ 26
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4.2........................................................................................................................................ 28
4.3............................................................................................................................................ 30
CONCLUSION............................................................................................................................... 32
REFERENCES.................................................................................................................................33
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LIST OF FIGURES
Figure 1: Hertzberg theory...........................................................................................................11
Figure 2: Maslow hierarchy of needs...........................................................................................12
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INTRODUCTION
Employability skills are the set of skills and behavior which is very important for any job (Collet
et al., 2015). It allows the manager to communicate with his subordinates and help him to solve
problems. In this assignment, we would discuss the responsibilities and performance of the
manager of Travelodge and how the interpersonal and transferable skills can be developed.
This report will help to understand the dynamics of working with others and how to develop
strategies to solve the problems.
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TASK 1
1.1
The travel and tourism sector requires brief knowledge and the skills to execute the activities
and to perform all the functions. As a manager of Travelodge, it requires to motivate and
inspire his team to get the best from them. There are certain responsibilities and performance
objectives which are required to perform and that have been discussed below:
Job Responsibility
Job responsibility refers to the purpose, duties, and responsibilities of a job which is needed to
be performed for the better result and it also purpose and requirements of the job in different
working conditions (Peters, 2015). Being a manager it is necessary to know the responsibilities
of the job and lead the team in the direction of the accomplishment of goals by inspiring and
recognizing the hidden talent of the employees.
Mutual Responsibility
Mutual responsibility is the understanding of the responsibility for the growth and
development of the organization (Eijkelenboom and Vostroknutov, 2016). It is the duty of the
manager to motivate the employees and make them understand about their responsibilities for
their job. The manager of Travelodge always inspire and motivate his team and that is the
responsibility of all of us for doing the best what we are having and shares the responsibility for
the development of the organization.
Self-Responsibility
It is very important to know own responsibilities that must be possessed by all and all tasks
needs to perform. A person who is self-responsible can do a better job than others (Frericks,
2014). And to being a manager it is very important to be self-responsible because it is the
responsibility of subordinates to coordinate with all subordinates.
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Ensuring Safety at Workplace
It is one of the most important tasks of the manager to ensure safety at the workplace because
if the employees will not feel safe then they would not be able to do their best. A safe
workplace allows the employees to work more comfortably without any concern which directly
influences the productivity of the organization.
Customer Satisfaction
The success of any business depends upon the customers as they are considered as the king of
the market (Pizam et al., 2016). The profit, image, and status of any business depend upon its
customers only and the Travelodge always work to satisfy its customer by providing the best
facilities and always take care of the needs of the customers so that they come again and again.
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1.2
As a manager of Travelodge, it becomes the responsibility to check target objectives on the
daily basis and to improve the efficiency and effectiveness there are some activities that are
required to implement the development plan.
Communication of the company's objective to the staff members:
It is necessary for a manager to have good communication with the teammates in order to
achieve the objectives of an organization (Cornelissen and Cornelissen, 2017). If the staff
members are not aware of the objectives which are needed to be achieved then it would
become impossible for the manager to reach the target. The manager of Travelodge
communicates all the objectives with his staff as it makes more clear and easy to achieve the
targets.
Providing on job training:
On-job training should be provided to the employees for enhancing the proficiency of the work.
It helps to get a better workforce and enhance the skills of the employees which increase the
productivity of an organization. The Travelodge invest more in the training of its employees to
retain them and to get the best from them.
Teamwork spirit:
A single person cannot do work all alone every organization needs an effective team for the
attainment of the goals and objectives of the organization. An enthusiastic team who is ready to
do the work is always an asset for the company (Rosen, 2014). Travelodge also focuses on
development of the skills of the team and the manager motivates the employees and led them
as a team towards the achievement of the goals.
Productivity at work measures the efficiency of staff:
The efficiency and effectiveness of the employees at work can be measured by the productivity
of the organization. If the employees do their work more efficiently and effectively then it
would definitely increase the production of the organization (Berman, 2015). And to increase
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the efficiency of the employee's manager needs to communicate the objectives and motivate
and inspire them for better work.
Customer satisfaction is also a key factor for evaluation:
Customers play a very important role in the business as customers are the one who decides the
success and failure of the business. And it is necessary to satisfy the customers to the most for
the existence of the business.
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1.3
There is a need of improvement in the organization which must be considered for the long term
development and growth. There are certain key factors that are needed to develop for the
improvement of the organization has been discussed in this section which are:
Communication
Communication is very important and the continuous process of an organization (Ruesch et al.,
2017). Without proper communication, no organization can run successfully as it is the most
important part of the organization. It is very necessary to communicate the objectives,
planning, and strategies well with the employees for the attainment of the common goals and
objectives of an organization (Peters, 2015).
Compensation package – motivation
If the employees are happy with the salary and are satisfied with that then they can do a better
job. The manager needs to compensate the employees as per their monetary and non-
monetary needs. Travelodge need to improve the incentive plan and package for improving the
level of motivation.
Training
Training is essential for the development of the skills of the employees. Travelodge needs to
organize the training and development program in order to enhance the skills of the
employees.
Personal development plan
The personal development plan is referred to as the need for improvement in order to attain
career goals. Travelodge need to develop in the workplace to know the strengths and
weaknesses and to recognize the need for improvement (Peters, 2015).
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1.4
Motivation is one of the most important functions that are to be carried out by the
management to make their employees work at their utmost potential (Lazaroiu 2015). There
are certain motivational techniques that could be adopted by the Travelodge and some of
which are as follows:
 Employee Participation
One of the best practices for motivating employees is to encourage employee
participation. Employee participation within the Travelodge would generate a feeling of
involvement and responsibility in its employees. It would also reduce stress and
possibilities of conflicts within the employees.
 Flexible Working Practices
Another motivating factor which has resulted in outstanding results is the
implementation of flexible working practices (Brunia et al., 2016). When employees of
Travelodge will not be bound for a specific time limit, they’ll not be stressed for
completion of their tasks and it would result in improved productivity. Flexible working
practices would also generate new ideas instead of outlining the specific way of
performing tasks within Travelodge.
 Incentives and Rewards and Recognitions
It has been found that employees are motivated through incentives, rewards, and
recognitions. Employees of Travelodge would be more motivated for the improvement
of their performance when acknowledgment of their work would be done. This would
not just boost their morale but would also motivate other employees to work at their
highest efficiency (Brunia et al., 2016).
 Career Development Plan
Career development plan is an approach to complement the personal goals of
employees with that of the goals of the organization. Travelodge can motivate its
employees to enhance their current job performances by structuring their current and
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future needs and design their career goals accordingly (Lewis 2019). Through this, the
employees would get a vision of how can they achieve their goals in the organization
and would impel them to work harder (Brunia et al., 2016).
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