Employability Skills Development: A Travelodge Hotel Case Study

Desklib provides past papers and solved assignments for students. This report analyzes employability skills at Travelodge.

Employability skills
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Table of Contents
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................4
1.1 Develop a set of own responsibilities and performance objectives..................................4
1.2 Evaluate own effectiveness against defined objectives....................................................6
1.3 Make recommendations for improvement.......................................................................7
1.4 Review how motivational techniques can be used to improve quality of performance. .8
Task 2...............................................................................................................................................9
2.1 Develop solutions to work-based problems. You need to develop solutions to at least two
work-based problems identified during your work experience or in your role as a manager at
Travelodge Hotel (a written report).............................................................................................9
2.2 Communicate in a variety of styles and appropriate manner at various levels. You need for
example to write a formal letter to senior management of the hotel to inform them about the
problem and a memo to all staff.................................................................................................11
2.3 Identify effective time-management strategies in relation to the work-based experience or
in your role as a manager at Travelodge. Present your evidence as a written report to your line
manage.......................................................................................................................................13
Task 3.............................................................................................................................................14
3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals...........................................................................................................................................14
3.2 Analyze team dynamics.......................................................................................................15
3.3 Suggest alternative ways to complete tasks and achieve team goals...................................16
Task 4.............................................................................................................................................17
4.1 Evaluate tools and methods for developing solutions to problems with reference to your
chosen organization or Travelodge Hotel..................................................................................17
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4.2 Develop an appropriate strategy for resolving a particular problem of labor turnover with
reference to your chosen organization or Travelodge Hotel......................................................18
4.3 Evaluate the potential impact on the business of implementing the strategy. You should
consider both financial and non-financial impacts on the business...........................................19
Conclusion.....................................................................................................................................20
References......................................................................................................................................21
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Introduction
This assignment revolves around the responsibilities of a specific job, where each policy and
strategies which enhance the skills in employee to improve their performance in the workplace.
Employability skills are general skills which are developed over a period of time after being a
part of any organization. In this report, there is a discussion over the issues arises in the
workplace by the employees or the employer which affect the growth of the organization. There
are various strategies which resolve these issues by the coordination between the employees in
the work environment. The purpose of this assignment is to compare all the activities regarding
the skills of the employee. Employability skills affect the organization in terms of financial or
non-financial.
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Task 1
Introduction
This report refers to the self-learning of employees on their own, all the employees of the
organization will know their duties, activities, and targets in their workplace. It helps to develop
the self-assessment; they will take the right decisions towards the organization objectives. They
will know the effectiveness, abilities, towards the aims of the company.
1.1 Develop a set of own responsibilities and performance objectives
Being a manager set various responsibilities and objectives towards the Travelodge hotel, which
helps to achieve the organization goals, objectives and tasks and give success in the future. Being
a manager the functions and duties are linked with the Human resources management of the
organization, all the duties and performance are mentioned in below:
To the organization
 Create plans for the organization, Manager create plans to fulfill the company goals,
objectives and do work according to these factors, it helps for company future success.
 Make Team management for all the employees of various staff’s so they will understand
the purpose of their working, and do work with their potential.
 Proper forecasting is the responsibilities of manager that provide the ideas, information
towards the competitors as well the company aims.
 Provide ideas, strategies according to the plans of the organization.
 Perform actions to implement the plans and strategies.
To their employees
 Solve all the problems of employees and give advice so that they will not repeat mistakes
in the future.
 Make plans for time management so all the works can be performed within a time
schedules.
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 Communicate every employee and understand their situations, motivate them, discuss
their problems and give solutions.
 Intelligence and innovation with their works is another quality of team employees which
helps to solve the issues (Kondalkar, 2013).
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1.2 Evaluate own effectiveness against defined objectives
When manager evaluates their own ability, capabilities, and duties in the organization, their first
work is to identify the vision, targets, and objectives continuously. Manager observes their
objectives, set by the organization and related with the purpose of the company. There are some
efficiency is analysis by own self regarding the team groups they are:
 Improve duties towards employees; manager divides various duties to their employees
according to the employees' capabilities it will help to the team management, and provide
tasks on the prior bases so it will help to complete all the tasks within time.
 Use the rights and powers according to the purposes in the right time, for the purpose of
achieving the objectives of the organization.
 Improve knowledge; to improve the team employee’s knowledge by providing them
training programs, sessions, information, new ideas for completing the company
objectives. It will help to increase the team employees’ skills, improve their performance.
 Manager carefully evaluates the working schedules of the team it will show some issues
against employees working schedules.so in that case, the manager solves their issues and
fix all the problems that can be faced by them.
 Some positive, as well as some negative factors, are affecting the capabilities they are
such as the manager evaluates their own strengths they found their abilities helps to
improve the team staff members.
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1.3 Make recommendations for improvement
In the organization there are various things that want to needs improvement which helps to
complete the objectives, aims of the organization. Some professional skills are needs for little
improvements they are:
 Plans and organize: When the manager check professional skills it shows current
situations is average in nature however some planning needs improvement, employees
skill development plans should be improved, it will increase the efficiency of employees.
 Communication management: this factor current situation is shown average but
sometimes in the internal environment of the team staff is disturb and confused because
of some issues: misunderstanding, hurdles, bias, and so on. So in that case manager will
provide the arrangement of group discussion with their employees, provide training for
better communication.
 Present the information: This process takes times; it is a long term process the current
situation shows negative response so it should be improved by the help of providing
guidelines to all the team members to learn the correct presentation way by their mentors,
leaders, and managers.
 To solve the problems: This factor is necessary to improve because organization staff
solves problems solutions but in individual they don’t find out the solution with their own
self. So, in that case, IT provides the facilities to help employees to find the right
solutions according to the problems.
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1.4 Review how motivational techniques can be used to improve quality of performance
According to the Maslow Theory, Motivation is the best technique which helps to satisfy the
need of the employee. These techniques not only improve the skills of an employee, but it will
also increase the quality of their work that will increase the performance.
Maslow’s Hierarchy of Needs theory provides various methods that will help in motivating the
employees also:
Participation of employee: When somebody involves in the activities, they will ensure their
learning and they became the capable individual who takes the responsibilities. It enhances the
encouragement of the individual who places their opinion in front of their folks. Participation
increases confidence also.
Reward: Motivate somebody by proving their work in front of team members also. The reward is
a kind of money or promotion will motivate the employee. This will amplify the energy of
employee; it will make a different space in their crowd.
Space for the living: Most of the time people leave their home town only for their job. The
accommodation facility in some other cities or country will be difficult for an individual. If an
organization provides an accommodation facility to its employees, it will help them to enhance
the quality of work also.
Conclusion
From the above task, the conclusion is made and shows various responsibilities of the manager
towards the organization and their activities, efforts given to the company. It also defined the
various effective capabilities of the manager found by their own self towards their team staff and
for the organization. Tasks are shown there are some improvement is needed for professional
skills.
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Task 2
Introduction
In this report there are some issues are coming towards the company employees during their
workplace. The manager finds some solutions to work-based problems.
2.1 Develop solutions to work-based problems.
Work-based problems entered in every organization and they affect the whole organization as
well as their employees. It is a natural problem faced by organizations. Every person able to do
work with their own styles and choices in a different way it can’t match with other employees
but for the organization, it is important to every member of the hotel work with jointly to achieve
the company goals and objectives. Every problem has different solutions which are finding by
the manager of the company, and provide the best options to solve the problems. Hotel
Travelodge also faces problems and their solutions are identified they are as follows:
Lengthy working schedule: Hotel Travelodge employees work irregular because of long hours;
they face many problems due to their long schedules of duties in organization. It can be stated
that the company head departments are busy with other professional purposes that affects the
whole organization. So in that case manager should identify the base of the problems and check
the working hours schedule of the employees and manage the schedule according to the work of
priorities and create plans for effective working schedule that means employees will complete all
the tasks within given time period. It helps to provide better results and save their time and
achieve the organization goals(Jiang and Jiang, 2015).
Leadership management: Hotel face many problems such as lack of leadership management,
manager sometimes doesn’t understand the employee's emotions, there working load, stress level
so it shows negative impacts to the whole organization and it affects all team groups members.
The solution to this problem is to Manager should identify with their own self means what they
observe for employees works, check the working area of employees, ways of employees works,
discuss with employees about their works, helps those employees who face stress, motivate
them, rewards all employees who work with full dedication, enthusiastic.
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2.2 Communicate in a variety of styles and appropriate manner at various levels. You need
for example to write a formal letter to senior management of the hotel to inform them
about the problem and a memo to all staff
In communication, there are various styles and levels communicate with the peoples within the
organizations. It includes formal, informal, personal, indirect communication. All these
communications are passed the information through the medium of signs, gestures, by
telephones, computers etc. Example of formal letter to senior management of the hotel:
HR Manager
Senior management
Travelodge Hotel UK
Date: 11 February 2019
Respected sir,
Hotel Travelodge is the most popular hotel in the UK’s. They provide the best services and
facilities to their customers, but sometimes they face issues in the internal environment and give
a negative impact of all employees and the whole organization. The lengthy schedules of
working affect the employees, and leadership management is not working well, it increases the
stress level within team members. Employees not satisfied with their work, so in that case its
request to the senior management to focus on these issues and make solutions to solve it.
It will help to improve the team management, and all the tasks are completed within the time
period and employees will work for achieving the goals.
Thanking You,
HR Manager
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Memo:
To: The Hotel Staff
Date: 11 February 2019
Subject: hotel Travelodge employee’s issues
All the staff employees of the hotel Travelodge are informed that the Company faces some
problems among their employees, employees not satisfied with their work and time schedule, it
increases the level of stress. So, in that case, it is important to all staff’s find out solutions and
fixes it.
Alex Thomson
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