Employability Skills Development: A Travelodge Case Study

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Employability Skills
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Table of Contents
Introduction......................................................................................................................................3
P 1 Be able to determine own responsibilities and performance.....................................................4
P1.1 Develop a set of own responsibilities and performance objectives.....................................5
P1.2 Evaluate own effectiveness against defined objectives.......................................................6
P1.3 Make recommendations for improvement...........................................................................7
P1.4 Review how motivational techniques can be used to improve quality of performance......8
P 2 Be able to develop interpersonal and transferable skills...........................................................9
P 2.1 Develop solutions to work-based problems.....................................................................10
P 2.2 Communicate in a variety of styles and appropriate manner at various levels................11
P 2.3 Identify effective time-management strategies................................................................13
P 3. Understand the dynamics of working with others..................................................................14
P 3.1- Explain the roles people play in a team and how they can work together to achieve
shared goals...............................................................................................................................14
P 3.2- Analyse team dynamics...................................................................................................16
P 3.3 Suggest alternative ways to complete tasks and achieve team goals...............................17
P 4 Be able to develop strategies for problem solving..................................................................18
P 4.1 Evaluate tools and methods for developing solutions to problems..................................19
P 4.2 Develop an appropriate strategy for resolving a particular problem................................20
P 4.3 Evaluate the potential impact on the business of implementing the strategy...................21
Conclusion.....................................................................................................................................22
References......................................................................................................................................23
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Introduction
In this assignment, the responsibilities and performance objectives which an employee needs to
have while working in an organization have been explained. Further, the assignment will also
provide knowledge on how to develop interpersonal and transferrable skills. In second section of
the assignment, time management strategies are also introduced which play a major role in the
effective running of the organization. The working dynamics which help the employee to work
with the fellow colleagues are also mentioned in this assignment. In the last section, some
strategies used for problem solving are developed. These strategies will help the manager to
better deal with the conflicts in the hotel.
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P 1 Be able to determine own responsibilities and performance.
Introduction: this is a case study of Travelodge hotels. In this task we have to describe different
components required for the efficient working of an organization and its employees. It includes
personal and performance objectives required to meet the standard of the particular work.
Motivational factors required and its theories which should be implemented to increase the
motivational level of the staff working in an organization. It also describes how to improve one’s
relationship with other people working in the same organization which includes effective
communication and the interpersonal skills. Time management and problem solving techniques
also play a major role in establishing a healthy working environment in an organization. While
working in an organization, one must be able to work with others. People must possess team
building capabilities. An organization has its time when major problems can arise; people must
be able to develop and initiate some strategies, methods and can use tools to rectify the
situations. The main objective of this task is to find and analyse situations which are required for
the growth of the company as well as organizations.
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P1.1 Develop a set of own responsibilities and performance objectives.
Job specific responsibilities: Any employee working at a lower or a higher level must adhere to
all the job specifications as mentioned by the organization. They must work on a daily basis and
complete all their duties on time. They must adhere to the organization’s working time and must
report to the office on time. The work assigned to the employees must be submitted on the said
deadline which includes meeting all the quality standards of the work to be submitted. An
employee must also maintain a safe and healthy working environment and possess good
leadership qualities.
Performance and motivational objectives: an organization consists of many employees from
different departments. The administration staff must be able to implement strategies that can
check the performance of each employee. It can use appraisal systems based on the performance
and give bonus to the deserving employees. Before assigning tasks to the employees they must
be provided training in how to execute the tasks (Lehmann-Willenbrock, et. al., 2015). To
develop a healthy competitive spirit in the employees we can provide them ratings by ranking
them based on certain specifications. According to the motivation theory of Herzberg-Two
Factor theory, some of the factors are used for the motivation of an employee and are used to
provide job satisfaction to the employees working in an organization. The motivating factors
according to his theory are:
 Achievement
 Recognition
 Work itself
 Responsibility
 Advancement
These motivating factors can be used for any employee working on a higher or a lower level.
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P1.2 Evaluate own effectiveness against defined objectives.
Objectives Effectiveness
Performance Appraisal systems The appraisal system will improve the working
quality of the employees. This will motivate
the employees to raise their standard and
quality of work they have been doing.
Bonus or Incentives This objective will help the employee to handle
more work so as they can achieve good bonus
through it. This will also lure the employees in
completing work on time to handle various
tasks.
Ranking This will increase the competitive spirit in the
employees and motivate them to achieve their
tasks more effectively.
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P1.3 Make recommendations for improvement
Some of the recommendations:
 The organization must not be bias with the employees and must acknowledge their
achievements on regular intervals.
 The work to the employees must be provided on time and the way to achieve that task
must be mentioned in a detailed manner which can help the employees to complete the
work in the required manner (Eubanks, et. al., 2016).
 Proper guidance and work must be provided to the employees who will prevent them to
focus on anything else but only on the work assigned.
 The bonus and incentives must be provided on the said time and must not be delayed.
 To prevent any conflicts in the organization, a proper description of their work and their
achievements must be mentioned in a report to review their appraisals and bonus. This
will also ensure transparency in the organization.
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P1.4 Review how motivational techniques can be used to improve quality of performance.
Some of the explained points on how to increase the quality of performance of the employees
are:
 By creating a healthy and positive environment in the organization will ensure that the
employees feel safe and content with their work and do it in the best way possible. It also
prevents any kind of conflict in the organization.
 Setting goals that are easily accessible by the employees will motivate them to do the
work with their best quality. It will motivate them to contribute their best efforts for the
growth of the organization. (Total MBA Guide, 2019)
 Providing incentives to the employees to raise their motivation level will make them to
achieve their deadlines more effectively. It will increase their willingness to work.
 Acknowledging and appreciating the work of people will make them feel important and
subsequently will motivate them to put more efforts in their work. Providing recognitions
like employee of the month and other similar awards will enrich the motivation level of
the employees to a great extent.
 Distribution of work according to the employee’s abilities will also help the organization
to complete the task on time and submit to the client. The work given to a particular set
of people who have prior knowledge of that work will easily complete it and also in the
given timeline. (Educational Business Articles, 2019)
Conclusion: After completing this task, the organization is easily able to maintain the
relationships between its employees in an effective manner. The organization will be able to
easily find the problems and rectify it. The organization will be now able to implement some
motivation theories which will help to motivate the employees and achieve their goals. The
organization must implement some methods like appraisals, incentives etc. to increase the
working quality of the employees which will eventually help the organization in its growth.
We have discussed various components of an organization where improvements are needed
and some of the factors that can help to motivate the employees.
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P 2 Be able to develop interpersonal and transferable skills
Introduction: as a manager of the Travelodge hotels, the manager needs to communicate with
different types of people visiting the hotel. The manager may also need to communicate with the
guests and solve the problems which they share. The manager must possess of effective
communication skills so as to transfer the information and the thoughts with the staff and the
guests. The manager must be able to manage their time and prioritize the work. This will help the
manager to solve the problems of the guests on time. The manager will be able to reach the work
objectives effectively which will help in increasing the brand image of the hotels. The manager
must analyse the working problems of the staff and implement problem solving methods
accordingly (Autenrieth, 2019).
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P 2.1 Develop solutions to work-based problems
Problem 1: The increase of competition among the local hosts: in the recent times, AirBnb
services are growing significantly where people on occasional events rent their property to
people and provide all the services required.
Solution: to match the increasing standards of the hotel industry, the manager must be able to do
modifications of various departments of the hotel. This includes proper and satisfactory room
services, quality of food must be checked before serving it to the guests, the behavior of the staff
must be very warm and the guest must feel like a home environment.
Problem 2: Change in the guest requirements: the guest nowadays want more advance services
like free Wi-Fi, various entertainment modes and easy check in and check out services.
Solution: to easily solve this situation, the hotel must implement some technological updates in
their infrastructure like providing a s self-service guest portal which will enable guest to use all
the services like easy check in and checkout, GPS services to locate any location, cab facilities to
easily go to any place. Providing this service, it will also enable the guests to track their expenses
on daily basis. (4dhotelbookingsoftware.com, 2019)
Problem 3: Poor quality of staff: various department of the hotel might not work in relation with
each other. This may lead to the downfall of the business of hotel and decrease its brand image.
Solution 3: a hotel is run efficiently and successfully when each department individually works
at their best level and supply good quality of work to the customers. The manager must use
effective techniques that will ensure proper working of the staff and identify mistakes of
employee belonging to a particular department.
Problem 4: Data Protection challenges: a hotel consists of the customer’s personal data like
credit card numbers, bank account details and much other stuff. By any kind of cyber-attacks, or
any data breach techniques hackers can gain illegal access of the data.
Solution 4: the hotel must implement latest technologies and must appoint some security
engineer who can secure their systems and use methods like firewall, IDS (Intrusion Detection
Systems), IPS (Intrusion Prevention System) etc. to provide data leaks from the hotel. (Prafder,
2019)
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P 2.2 Communicate in a variety of styles and appropriate manner at various levels.
Formal letter:
14.2.19
Senior Management
Travelodge Hotels
Respected Sir/Ma’am
I am writing this letter to inform you about some problems which are hindering in the process of
effective running of the hotel. There are some changes that must be implemented in the hotel to
enable its smooth running. I have mentioned below some of the problems:
 An online portal for the guests so as to provide them with the best services as requested
by them.
 Training of the staff to make them behave well and learn some techniques to effectively
handle the customers.
 Technological advancements like Wi-Fi and various entertainment modes to lure the
customers in choosing our hotel for their stay.
I request you to kindly review these problems and provide solutions.
Sincerely,
Manager
Travelodge Hotels
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Memo:
To: All the staff members
From: Manager
Cc: Senior Manager
Date: 14.2.19
Re: Major problems existing and affecting the working process of the hotel.
The main objective of this memo is to aware you with some of the problems appearing in the
hotel which is also highly affecting the business of hotel. The problems are discussed with
the senior manager and the solutions for it shall be implemented soon. These concerns are
major and should not be overlooked by any staff member or else he/she will be penalized for
the same.
(Signature of the manager) (Date)
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