Employability Skills for Success: A Travelodge Hotel Case Study

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UNIT 24: EMPLOYABILITY SKILLS
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Table of Contents
INTRODUCTION......................................................................................................................................................... 3
TASK 1............................................................................................................................................................................ 4
P1.1 – SET OF PERFORMANCE OBJECTIVES AND OWN RESPONSIBILITIES............................4
P1.2 EVALUATION OF OWN EFFECTIVENESS AGAINST DEFINED OBJECTIVES....................6
P1.3 RECOMMENDATIONS FOR IMPROVEMENT..................................................................................7
P1.4 MOTIVATIONAL TECHNIQUES USED TO IMPROVE QUALITY OF PERFORMANCE.....8
TASK 2.......................................................................................................................................................................... 10
P2.1 SOLUTIONS TO WORK BASED PROBLEMS..................................................................................10
P2.2 COMMUNICATE IN A VARIETY OF STYLES AND APPROPRIATE MANNER AT
VARIOUS LEVELS............................................................................................................................................... 11
P2.3 EFFECTIVE TIME MANAGEMENT STRATEGIES........................................................................14
TASK 3.......................................................................................................................................................................... 16
P3.1 THE ROLES PEOPLE PLAY IN A TEAM AND HOW THEY CAN WORK TOGETHER TO
ACHIEVE SHARED GOALS.............................................................................................................................. 16
P3.2 ANALYZE TEAM DYNAMICS............................................................................................................... 18
P3.3 ALTERNATIVE WAYS TO COMPLETE TASKS AND ACHIEVE TEAM GOALS.................20
TASK 4.......................................................................................................................................................................... 21
P4.1 TOOLS AND METHODS FOR DEVELOPING SOLUTIONS TO PROBLEMS........................21
P4.2 APPROPRIATE STRATEGY FOR RESOLVING THE PROBLEM OF LABOUR TURNOVER
IN AN ORGANIZATION..................................................................................................................................... 22
P4.3 POTENTIAL IMPACT ON THE BUSINESS OF IMPLEMENTING THE STRATEGY.........23
CONCLUSION............................................................................................................................................................. 24
REFERENCES............................................................................................................................................................ 25
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INTRODUCTION
Employability skill is a combination of many skills such as communication skill, leadership
skill, decision-making, etc. it is a set of skills which is necessary for almost every job (Collet
et al., 2015). Sometimes it is referred to as general skill, soft skill, work-readiness skills or
job-readiness skill, foundation skill etc. it is like transferable skills which needed by an
individual to make it employable for his objectives.
This report of Travelodge hotel focuses on the importance of employability skill for an
individual in his professional career. Nowadays almost every company wants perfect
employee for their company and to become perfect for that company individual need
communication skill, leadership skill, decision-making, etc. in short it can be said as
employability skill (Messe, 2018). This report also focuses on the development of
employability skill and activities to develop these skills.
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TASK 1
P1.1 – SET OF PERFORMANCE OBJECTIVES AND OWN RESPONSIBILITIES
It is very important for any individual to continuously evolve and developed as it is very
helpful in to achieve personal as well as professional goals and objectives. Continuous
development can be very useful to drive business success too (Messum et al., 2017). Setting
performance objectives and see out own responsibilities are a good thing to develop both.
Following are some performance objectives and responsibilities are:
Responsibility
 Communication with your subordinates.
 Understand and solve the necessary problems.
 Understand the role of every individual within the team.
 Try to make useful and accurate decisions regarding your job.
 Be responsible for your own career and decisions.
 Follow company rules.
 Be trustworthy and honest.
 Be professional and mature towards your profession.
Skill to be required for fulfilling these responsibilities is:
 Be organized.
 Punctuality.
 Self-confidence.
 Exerting a high level of perseverance and effort.
 Complete tasks and duties on prompt time.
 Flexible according to situations.
 Complete all tasks even if you do not like them.
 Maintain a positive attitude in work as well as outside job work (O’Conno and
Bodicoat , 2017).
Performance objectives are a landmark on the way to achieving your predefined
professional objectives. Having a performance objective can always encourage individual to
do better. Some of the performance objectives are:
 To develop and train gradual independent employees.
 Provide a full range including alternative ways of performance targets.
 Identify the staff's personal goals and needs and motivates them to work better and
efficiently.
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 Improve their capabilities through continuous training, learning and performance
appraisal.
This, I am well aware of my personal responsibilities and duties for the organization with
respect to their work culture and setting of performance objectives can indeed help in
providing good motivation for them (O’Connor and Bodicoat, 2017).
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P1.2 EVALUATION OF OWN EFFECTIVENESS AGAINST DEFINED OBJECTIVES
It is good to know self-strength and competencies which helps to achieve defined
objectives for the business organization. According to goals and objectives set by
Travelodge hotel the personal capabilities and effectiveness which need to be evaluated
are:
Work Management
The heavy workload is the key factor of staff turnover and it needs to manage as all the
employees' shares an equal amount of workload (Suleman, 2016). As a training manager in
the Travelodge hotel, it is necessary for me to prioritize and determine the workload
among my staff members and assign them as it can be achieved in time and no employee
feeling the heavy workload.
Communication
As a training manager in the Travelodge hotel, it is really necessary for me to convey my
thoughts properly and in a polite way to my subordinates. Well-mannered communication
can effectively boost the morale of the employees as words have the power to influence
anyone.
Problem-solving
Understand the problem and solve them is important in the business organization as if
employees were not satisfied with their job their efficiency of work will affect negatively
and as a training manager of Travelodge hotel, I simply do not want that. For me, it is
necessary to understand the problem of my staff and solve them accordingly.
Proper management of the self-jobs
The job is assigned to apprentices according to their education and skills as assign a job to
the best suitable person can properly manage that work without any problem and it can
boost his morale too (Suleman, 2016). Thus it is important that I should use my skills and
determine the best suitable jobs for suitable persons.
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P1.3 RECOMMENDATIONS FOR IMPROVEMENT
Employees need to know their weaknesses so that they can work on them or can have new
tasks in which they can use their own skills and if lacks they can improve on their own. As a
training manager of Travelodge hotel, it is my duty and responsibility to realize the areas to
improve for my staff as well as me.
Evaluation of enormous opportunity
It is my duty to realize my staff the opportunities near them and try to persuade them to
make most of those opportunities (Tan, 2016). By grabbing new opportunities employees
will learn something new with their new tasks and it brings a sense of changes in them.
Re-evaluation of management
To find alternative ways is more suitable if the progress of learning and work is stuck at
some point. It is important to re-evaluate the management process for a better cause.
Adaptation
Work and move to objectives according to the situation can help employees who are new in
their work; the adaptation process makes them realize the working process of the
organization (Taylor, 2016). The behaviour of move with the change as welcoming it with
respect to change in the environmental situation can ultimately improve the quality and
productivity of the organization.
Teamwork
Teamwork is an important aspect of the success of any organization, it is really necessary
to work as a team and it brings the best of the employees with working with superiors.
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P1.4 MOTIVATIONAL TECHNIQUES USED TO IMPROVE QUALITY OF
PERFORMANCE
There are many motivational theories are associated according to the needs and situations
of the employees and the organization, one such theory is Maslow's Hierarchy of needs
theory, it is the theory which focuses on the needs of the employees from basic to the
utmost level (Tsitskari, et al., 2017). E.g. if employee's basic need which is air, water, etc.
fulfil employee can be motivated for the upper need such as safety, security, social need etc.
as so go on. Maslow's theory is very well described and very useful to understand the
motivational factors for the employees as well as management too. The factors which
mention in Maslow's Hierarchy of needs are:
Figure 1: Maslow's Hierarchy of Needs
(Source- Jackson, 2015)
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Physiological Needs
These are the basic needs of the employees which drive him to work. These needs are food,
water, sleep, air, shelter. With respect to these needs, he got motivated and work to
obtaining these things (Jackson, 2015).
Safety Needs
The next upper layer after satisfying the physiological needs are safety needs in which he
thinks of personal and family security such as health, property etc. he got motivated for
work to live a peaceful life with his family.
Social Needs
The next layer in Maslow’s Hierarchy of needs is Social, employees often work for their
family and friends as they find motivation factor in it.
Esteem
The next layer is esteem in which employee works for gaining the stardom, reputation,
acceptance of others (Koch, 2011).
Self-actualization
The last and topmost layer of Maslow’s Hierarchy of needs is Self-actualization in which
individual realize its own full potential. It’s very difficult and very hard to achieve.
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TASK 2
P2.1 SOLUTIONS TO WORK BASED PROBLEMS
As a training manager at Travelodge hotel, I realize some problems within the hotel such as
staff turnover, improper communication, lack of motivation, no job satisfaction etc. the
main issues were improper communication as objectives thoughts are not reaching to the
employees and staff turnover due to lack of motivation and job dissatisfaction.
To work on the problems Travelodge hotel can do some activities which involve first
priority which is identifying and source of the problems (Kremer and Hammond, 2013).
Following activities are practised for sort out the work bases problems:
Customer participation
Travelodge hotel should give chance to their customers to involve in the Travelodge
activity as they are the consumers who use hotel's services so they know the best where
the hotel lacks and where it needs to improve its services. As customer helps in to identify
the problems they also help in sorting out the problems, customer participation is a good
idea for solutions to work-based problems.
Verbal and non-verbal communication
Verbal as well as non-verbal communication both is important in the hotel business . The
most common and obvious solution for all the problems is communication. Good
communication is required to understand the problems of employees as well as helps to
understand the goals clearly (Levi, 2015).
Motivational process
The main reason for staff turnover is lack of motivation and job dissatisfaction, in both
cases, the company loses its precious employees. As a training manager of Travelodge
hotel, I should motivate my staff time to time and fulfil their needs which give them the
satisfaction of working in Travelodge also it helps in staff retention.
Co-worker’s feedback
This process throws the light on the actual problems staff is facing in their work as they
know the problems very well so its a good idea to know the problems directly from them
(Main, 2012). As a training manager of Travelodge hotel, I can receive feedbacks through
conducting surveys and questionnaires.
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P2.2 COMMUNICATE IN A VARIETY OF STYLES AND APPROPRIATE MANNER AT
VARIOUS LEVELS
FORMAL LETTER
Alastair Doves
Travelodge UK
St Swithin's Lane, UK
Contact: 08719 846485
Email: [e-mail]
February 18, 2019
Mr Daniel Edwards
Travelodge Ltd UK
East Town, Eynesbury Road,
Thames, Oxon, EC4N 8AD
For Attention of Hotel Manager
Dear Mr Edwards,
We would like to convey that the Travelodge hotel becomes the most reputed hotel in the
UK it has now more than 540 hotels in the whole UK. It has emerged as the fastest hotel
that has more than 500 hotels in the UK and net revenue generated this is £102.365bn. The
management team, as well as staff, are working very sincerely for the benefits of the hotel
and trying their best to achieve the hotel objectives. The higher authorities were handles
the responsibilities of hiring the human force and selection of the effective communication
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style which can be entertained. The managers, as well as assistant managers, attend the
meetings and formal activities of the hotel in which professionalism is the centre of the
topic. The middle-level managers work very well as they convey the thoughts and process
which decided in meetings to the subordinates. Through media the genuine working
process, as well as the professionalism of the hotel, is centralized. The non-verbal and
informal communication is not much in use as it can be used as passing the thoughts and
instructions. The manager maintains the healthy and light environment to deal with the
staff at the workplace in the proper manner and each passing thoughts and information is
updated into the website for the media to genuinely post the ideas about the Travelodge
hotel. The media can be trusted by paying the high amount of fees to ensure the genuine
information posted.
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