Analysis of Employability Skills and Strategies for Travelodge Hotel

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Employability Skills
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INTRODUCTION......................................................................................................................3
TASK 1......................................................................................................................................3
1.1 Developing a set of responsibilities and performance objectives....................................3
1.2 Evaluate own effectiveness as per the defined objectives...............................................4
1.3 Making recommendation for improvement.....................................................................5
1.4 Review how motivational techniques is used to improve quality of performance..........5
TASK 2......................................................................................................................................7
2.1 Developing solution to the work based problems............................................................7
2.2 Communication in variety of styles and appropriate manner at various levels...............7
2.3 Identify effective time management strategies................................................................8
TASK 3....................................................................................................................................10
3.1 Explaining the roles people play in team and the way they work together....................10
3.2 Analyse team dynamics..................................................................................................11
3.3 Alternative ways to complete tasks to achieve team goals............................................12
TASK 4....................................................................................................................................14
4.1 Evaluating tools and methods for developing solution for problems............................14
4.2 Developing an appropriate strategy for resolving the problem of labour turnover........14
4.3 Evaluate the potential impact on the business of implementing the strategy................15
CONCLUSION........................................................................................................................15
REFERENCES.........................................................................................................................16
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INTRODUCTION
Employability skills are the general skills that are required by an individual in order to
employ in an organisation. The present report is aim to understand the different aspects of
employability skills and its importance in Travelodge hotel. The report will mention the skills
and responsibilities that have to develop to be a manager in Hotel. The report will highlight
the responsibilities and performance of a manager. Further, report will examine different
transferable and interpersonal skills required in a manger. Report will discuss the team
dynamics and team works with application of different theories. At last, report will highlight
the strategies develop for problem solving.
TASK 1
1.1 Developing a set of responsibilities and performance objectives
There is certain task which is expected from to complete successfully which can be
said as my responsibilities. As a manager, I have to efficiently fulfil my responsibilities as per
the performance objectives which are set by organisation to measures the productivity
according to the standard of organisation. As a manager, I need to develop my own
responsibilities and performance, some of which are listed below:
Personal responsibilities: As a manager, I should have some personal responsibilities such
as developing professionalism, to identify my mistake and works to improve it.
Decision making processes and skills: It can be said that, it is one of the main
responsibilities and skills as a manager to take decisions regarding the day to day operations.
I must have to develop the decision making skills to complete my task efficiently.
Employment legislation: There are some laws and legislation that has to imply in an
organisation, as a manager I must have the sufficient knowledge of this law such as health
and safety at work place, employment law act etc (Jackson, 2015). it will assist me as a
manager to effectively apply this laws in workplace.
Ethics and employment rights: There are various satiation arises in workplace, which leads
manager in dilemma. I need to follow the employee rights and this in order to carry out my
responsibilities and performance in a positive manner.
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Customer satisfaction: As a manager, it is my prime responsibility to ensure the customer is
getting superior quality of services as per the set standard of Hotel in order to achieve the
objectives of company efficiently.
1.2 Evaluate own effectiveness as per the defined objectives
It is important for me to evaluate the effectiveness of my responsibilities and
objectives as per the set standard of performance of Travelodge’s manager. The effectiveness
can be identifies my objectives through the SMART model. I can use this model to
effectively monitor my performance as per the defined objectives. Through SMART goals, I
can monitor my performance more effectively.
Figure 1 SMART Goals
S-specific: The defined objectives should specifically related top the objectives. In order to
be a manager in Travelodge, I should have a defined objectives related to the expectation of
manager job role.
M-measurable: The goals and objectives have both starting as well as ending point which
assists in defining the quality of works expected from me as a manager. It defines that my set
goals and objectives should be measurable as per the set standard of performance in the
organisation
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A-acceptable: It can be said that the smarty goals that I have defined must be accountable by
the organisation. The development of responsibilities must be accepted by the management
so that the performance will be succeeded
R-realistic: the objectives that I have defined as the performance of manager should be
realistic and applicable to the practical situation at workplace. In addition to that, my
objectives need to be similar with the manager roles and responsibilities in Travelodge.
T-time bound: it is also very essential that my set objectives can be attained in an effective
way (Cottrell, 2015). I have to monitor the effectiveness of my set performance objectives
with clear deadlines. It will guide me to attain my goals and objectives within a fix period of
time.
1.3 Making recommendation for improvement
From the evaluation of the performance objectives through SMAERT goals, I have
analysed that I need to work on the improvements related to my responsibilities as a manager.
It can be said that, there are certain skills and reposnibitlirtie4s that I have to work on in order
to improve my performance as per the set organisational objectives. In order to properly
fulfilling my responsibilities as a manager, I need to improve my communication skills. It can
be said that a manager needs to have an effective communication skills which will assist them
to effectively communicate to the customers, to the senior management and to their
subordinates. I have to improve the communication skills in order to increases my
performance level as per the set standard. In addition to this, it can be said that there are
several problems arise in the workplace that needs effective decision making and problem
solving skills (Sin and Neave, 2016). I need to improve such skills as being a Manager I need
to handle the situation by resolving the issues and take immediate decision on it. Other than
this, there are certain skills that can help me in improving my performance and my
effectiveness in performance will also be increased. I can also opt for training programmes in
order to improve my skills that would help me to carry out my responsibilities as a manager
of Travelodge more efficiently.
1.4 Review how motivational techniques is used to improve quality of performance
Definition of Motivation and its importance: it can be termed as the factor which
encourages and influence the employees in order to increases their performance and reaching
the organisational goals. It is essential in order to enhance the performance as per the
expectation which lead to increases the productivity of employees. For organisation,
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motivation is significant that leads to achieve the organisational goals efficiently. For team,
motivated team members will perform productively to complete the task successfully within a
rime period in more efficient manner. Motivation plays a significant role for an individual to
work effectively in order to satisfying their personal and professional life goals.
Content and process theory of motivation: The content and process theory is the factors
that define what are the factors that will motivate an employee and how these factors will
motivate an employee.
Maslow hierarchy needs theory: According to this theory, there are certain needs of the
employees that managers has to meet in order to motivate them, some of these needs are
basic needs, physiological, social, self-esteem and recognisation etc.
Hertzberg’s two factors theory: This theory focuses on the external and internal factors that
assist in motivating employees. Such factors include salary, safety, cleanliness etc.
Reward system and its effectiveness in motivation: Management should design the reward
system for the employees who have given high performance in order to contribute for growth
and success of the organisation (Bunney, Sharplin and Howitt, 2015). Appraisal can be
monetary that is in incentive basis or non-monitory that are based in recognisation manner.
These systems are very effective to motivate the employees in enhancing their productivity as
per the standards of organisation.
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TASK 2
2.1 Developing solution to the work based problems
From my work experience, as a manager of Travelodge hotel I have identified two
most common problems that lead to affect the Travelodge hotel. The first problem that I have
experienced in workplace is related to the poor communication skills of front desk staffs that
lead to customer’s dissatisfaction from the services. It is important for the front-desk staff to
have an excellent communication skills as they are the one with whom customers get
interacted first in hotel.
Solution: As a manager, I can organise an effective training in order to improve their
communication skills by undertaking several activities in which the front desk employees can
participate. I could make strategies with human resource department in order to recruit the
front desk staff as per the responsibilities of job role. It is important for the staff to know the
importance of communication skill in hospitality sector and providing superior quality of
services customers as per the set standards.
The second problem that I have analysed is the dissatisfaction in employees regarding
the working hours (Misra and Khurana, 2017). This problems leads demotivate them which
affects their performance. I have analysed that such problems leads to increase the chances of
conflicts in workplace as well.
Solution: As a manager, I can take their meetings regarding their issues with the working
hours. The HRM can make recruit more employees and starts shifts in order to reduce the
working hours of employees. In addition to this, I can design and implements various
rewarding and incentives plans in order to motivate the employees to perform better. It can be
said that, effective incentives plans is better solution to increase the employee’s job
satisfaction and reduce the chances of conflicts in workplace.
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2.2 Communication in variety of styles and appropriate manner at various levels
To,
The management,
Travelodge Hotel.
Date: 18 April 2019
Sir,
This is to report you regarding the communication channels means at various levels in
organisation. Communication process can be tiered as the process of transfer a work related message
with an organisation and effective communication will assist in transfer of the massage to each level
of the organisation in different departments. I have analysed that it is essential to have effective
communication in workplace, which includes communicating to people in organisation that are
belonging to different cultures.
I have experienced that communication which includes both verbal and nonverbal are essential in
order to make an organisational culture that are open for each and every individual. It is essential for
the management to take and five feedbacks from the employees through various communication
means. I have analysed that there are different means of communication that are existed in different
levels of organisation (Ang, 2015). The top management can communicate to different levels through
mails. Blogs etc. the middle level management can mail, take meetings in order to communicate to the
employees. The lower level employees can communicate via supervisors, meetings etc. It can be said
that different methods of information and communication technology is effective that makes it easy
for the employees and management to communicate in less time period.
With Regards,
XYZ
Manager
Travelodge Hotel
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2.3 Identify effective time management strategies
Time management: It can be termed as the process of planning and exercising control of
time that has to be spent on different activities. An effective time management skills is
essential in order to complete the task smarter rather than harder. It is step to step process
which leads to complete activities which assist in increase efficiency. Time management is
essential in Travelodge in order to deliver the work on time. It is effective in providing better
quality of services to customers that leads to increase the productivity and overall efficiency
of the organisation.
Barriers to time management: It can be said that there are many barriers to effective time
management in a workplace which includes too many task on a schedule which leads to
confuse the employees (Park and Hill, 2016). Lack of priorities set up by management also
barriers that leads to create delaying in the completion of work. Lack of proper organisation
can be said as one of the main barriers to effective time management.
Time management strategies
Prioritising workload: Manger should prioritise the task and activities that required to be
done first. It will help the employee to manage their time effectively. It is essential to
distinguished between important and urgent work.
Setting work objectives: it is important to set the objectives for the operations and activities.
It will help the employees to work as per the objectives and complete the task effectively.
Time for learning: It is important to provide sufficient time to employee in order to learn
regarding the importance of time management as it will increase their productivity, quality in
work and to live balance working life.
Reliable estimate of task time: In order to complete all the task and activities, a manager
can adopt a strategy to estimate the dead line for each task. it is an effective way to complete
each task with proper time management.
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TASK 3
3.1 Explaining the roles people play in team and the way they work together.
Propose of a team and group: It can be said that group is the collection of employees who
coordinate their individual efforts. Whereas, a team is group of employees who come
together in order to accomplish a common team purpose and attaining goals. The team or
group can be formed to solve many critical issues such ass to make long-term corporate
strategies, in order to solve problem or issue, for a short term development of a new projects
etc.
Roles people play in team and work together
The Belbin Team theory will effectively describe the roles of people played in a team
and how they perform within a team to accomplish the common goal.
Figure 2 Belbin's Team Role
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Resource
investigator
Their role in the team is to utilise the opportunities related to the purpose of the
team through expanding the contacts.
Team worker They are essential in the team as they united the team members in order to use
their potential creativity through identifying task that are required to be
completed.
Coordinator They are the one who selects the team members delegate them tasks and duties in
an efficient manner in order to attain the common goals.
Plant Their role is to solve the issues and problems arise in the team through their
creative and innovative traits.
Monitor
Evaluator
Their role is to monitor the performance of team and offer the performance
review through judgement (Pinto and Ramalheira, 2017). They also help to
provide the area for improvement to the team members.
Socialist They are the one who provide different information that are required fort other
key portion of the team.
Shape They are one who motivates the team in order to work in order to work as per the
performance required to complete the work.
Implementer They are the one who complete the marketing planning and make strategies in
order to carry out the function effectively. They are realistic, honest and
productive in the work.
Complete
Finisher
Their role in to scrutinise the final work effectively in order to evaluate any
mistake or errors. They are important in order control, quality related to work
How an Employee work together in a team
It can be said that in Travelodge hotel, the individual are working for their personal
goals. Management should take initiative to let them work in a team. It will help them to
analyse the need and benefit of working together in order to work for a common shared goals.
Manager should clarify role of each team members in a team (Ayoubi, Alzarif and Khalifa,
2017). It requires an effective leadership to let the individual work together as a team.
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3.2 Analyse team dynamics
Types of Team: It can be said that there are various types of team formed in an Travelodge
in order to carry out different task and activities. Some of this team are top teams that are
made to plan long-term strategies, cross functional team which are formed by the employees
of different departments. Other than this there are problem solving team where different
employees with effective skills works to give a solution to organisation problem. Virtual team
are made by team members from different locations which were connected through digital
communication.
Team Dynamics: It can be understand by the Tuchman’s theory of team dynamics. There are
four stages in the theory that are presented below:
Forming It is the first stage where different skilled employees are come together in order to
form a team. This stage requires an effective leadership requires as there is no
interaction between the team members and are unaware regarding the purpose and
goals of the team
Norming It is the most critical stage as most of the team breaks in this stage. Leaders are
required to communicate with team members related to their issues and should take
full authority (Siddiqui and Meshram, 2018). The clarity related to the team purpose
and task is being cleared.
Storming In this stage the conflicts between the team members can take places because of the
differences in view and opinions. The different working styles of the employees may
create different challenges in the team. Manager of the team will have to provide
effective solution and strategies so that the team members can make effective
communication with each other regarding their working style.
Performing In this stage, the team starts performing together with their full potential to give high
quality performance in order to achieve the goals of the team.
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