Employability Skills: A Travelodge Hotel Case Study

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Employability Skill
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Table of Contents
Introduction......................................................................................................................................4
Task 1...............................................................................................................................................4
1.1 Develop a set of own responsibilities and performance objectives.......................................4
1.2 Evaluate own effectiveness against defined objectives.........................................................6
1.3 Make Recommendations for improvement...........................................................................7
1.4 Review how motivational techniques can be used to improve quality of performance........8
Task 2.............................................................................................................................................10
2.1 Develop solutions to work-based problems. You need to develop solutions to at least two
work-based problems identified during your work experience or in your role as a manager at
Travelodge Hotel.......................................................................................................................10
2.2 Communicate in a variety of style and appropriate manner at various levels.....................11
2.3 Identify effective time-management strategies in relation to the work-based experience or
in your role as a manager at Travelodge....................................................................................12
Task 3.............................................................................................................................................13
3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals...........................................................................................................................................13
3.2 Analyze team dynamics.......................................................................................................14
3.3 Suggest alternative ways to complete tasks and achieve goals...........................................16
Task 4.............................................................................................................................................17
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4.1 Evaluate tools and methods for developing solutions to problems with reference to
Travelodge Hotel.......................................................................................................................17
4.2 Develop an appropriate strategy for resolving a particular problem of labour turnover with
reference to Travelodge Hotel...................................................................................................18
4.3 Evaluate the potential impact on the business of implementing the strategy. You should
consider both financial and non-financial impacts on the business...........................................19
Conclusion.....................................................................................................................................20
References......................................................................................................................................21
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Introduction
This particular study has an aim to critically analyze the employability skills of an organization.
In order to analyze the topic, Travelodge Hotel has been taken into consideration. This study also
provides an elongated knowledge regarding the employability skills of the housekeeping
department of Travelodge Hotel. Moreover, this study also provides performance objectives of
the specific post. Then the study reviews the motivational techniques in order to improve the
performance standard. After that, the study provides effective time management strategies for the
organization to accomplish its pre-determined goals within a specific time. The team dynamics
also be provided in this study. Lastly, the study critically evaluates the impact of implementation
strategies on business performance.
Task 1
1.1 Develop a set of own responsibilities and performance objectives
As a manager of the housekeeping department of Travelodge Hotel, there are certain role and
responsibilities, which must be followed by me in order to fulfil my job description. In addition
to this, it can be asserted that as holding a position in the housekeeping department of
Travelodge Hotel, I am responsible for the cleanliness aspects of the hotel and also responsible
for ensuring all the essential items at the proper place to meet the needs and demands of the
customers. Whereas, the caretaker of the Travelodge Hotel should be responsible for providing
appropriate services to their customers according to their needs and demands. Moreover, the
basic duty of housekeepers is to clean all the room after their customers left their rooms and also
responsible for informing the manager about the availability of rooms (Savery, 2015). Therefore,
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it can be said that it is responsible for a housekeeper to understand their job responsibilities
properly in order to fulfil their customer needs and desire. Simultaneously, a housekeeper is also
responsible for delivering the required items to the rooms to meet the expectation level of their
customers. In relation to this, the performance objectives of a housekeeper are to ensure the
positive customer experience by providing premium quality services. The aforementioned job
responsibilities of housekeepers help Travelodge Hotel to avoid unwanted barriers and loss
easily (Coles and Mortensen, 2016). Moreover, the respectful nature of the housekeeping persons
helps them to accomplish their performance objectives. On the key performance objectives are
provided below:
Teamwork: According to my job experience, I always believe that team performance is
comparatively better than the individual performance. Moreover, the positive and supportive
mentality of team members helps to improve the overall performance of an organization (Singla,
Ahuja and Sethi, 2017).
Communication: With the help of appropriate communication skill, an employee can be able to
communicate with other employees, which will help to develop a healthy relationship with
employees. Moreover, good communication skills help Travelodge Hotel to reduce the risk of
the work.
Problem Solving Mentality: Problem solving mentality of an employee helps them to make
rational decision in order to address any issues efficiently (Savery, 2015).
Creativity: Creativity is essential for an employees to make appropriate measures to satisfy their
customers.
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Other Skills: Computer skill, presentation skill, interpersonal skill are highly required for an
employee to run their job responsibilities efficiently to meet their individual’s goals.
1.2 Evaluate own effectiveness against defined objectives
As I ready mentioned that I was appointed as a manager of the housekeeping department of
Travelodge Hotel. In order to meet the performance objectives, the higher authorities of
Travelodge Hotel has conducted training and development programme for their employees. With
the help of training and development session, I am able to enhance my knowledge and skill,
which will help me to accomplish my individual’s as well as the organization’s goals. In order to
attain my professional objective, I have implemented certain measures, which are provided
below:
Knowledge Development: As, the manager of the housekeeping department of Travelodge Hotel,
I organize training and development programmes for my subordinates to improve their
knowledge and skills. For this reason, my subordinates are happy with their job responsibilities.
Improve Organizational Performance: With the help of innovation planning, I have divided the
workload among my subordinates in order to complete the assigned task within a specific time.
In relation to this, it will create a positive impact on overall organizational performance (Coles
and Mortensen, 2016).
Policies and Terms: As I am the manager of the housekeeping department, for this reason, I am
responsible to aware my subordinates regarding the rules and regulations of the organization.
This approach helps my subordinates to run their job responsibilities efficiently (Singla, Ahuja
and Sethi, 2017).
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After analyzing my current strengths and weakness, it can be asserted that I have good
communication skill, which helps me interact with my subordinates and customers easily.
Moreover, with the help of appropriate communication skill, I am able to understand our
customer’s demands, which helps me to provide customer-oriented services to gain their loyalty.
In order words, it can be asserted that being a housekeeper of Travelodge Hotel, it is highly
needed to understand the basic needs and demands of the customers. By utilizing my
communication skill, I am able to identify the actual demands of my customers, which will help
me to provide premium quality services to my customers to meet their expectation level.
Moreover, I also know some languages, which helps me to interact with the customers to
develop healthy bonding. As a housekeeping manager, I also look after the disciplinary aspects,
which has created a significant impact on organizational performance. Therefore, it can be
asserted that I am efficient enough to hold my roles and responsibilities within this organization.
1.3 Make Recommendations for improvement
There are certain tools and techniques, which help me to enhance my knowledge and skills. The
higher authorities of Travelodge Hotel should conduct training and development programme for
the employees to enhance their knowledge and skills, which will help me improve my
knowledge and skills. In relation to this, it can be asserted that appropriate training and
development programmes help me to become confident to make appropriate strategic decisions
for controlling my subordinates (Becker and et al., 2016). With the help of a training and
development programme, employees are able to understand how they behave with their
customers to determine their needs and demands. Apart from this, the operation manager of
Travelodge Hotel also accumulates feedbacks from their customers to identify the areas of
development. According to that, the operation manager has taken certain measures in order to
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mitigate their service related issues. For this reason, as a manager of the housekeeping
department of Travelodge Hotel, I also make certain changes within our department to provide
quality services toward our customers to gain their loyalty (Podsakoff, MacKenzie and
Podsakoff, 2016). These aforementioned recommendations must be implemented in order to
improve the overall organizational performance.
1.4 Review how motivational techniques can be used to improve quality of performance
After analyzing the issues of the housekeepers, the manager has incorporated certain strategic
measures to improve their subordinates skills and knowledge. Likewise, motivational strategy is
also an important strategy, which helps to encourage employee to perform well that will help to
meet the objectives of the organization. The housekeeping manager has been implemented
Maslow hierarchy of needs to improve their organizational standard.
Fig.1: Maslow Hierarchy of Needs
(Source: Healy, 2016)
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From the aforementioned figure, it can be asserted that there are primarily five different steps of
needs, such as physiological needs, safety needs, love or belonging needs, esteem needs and self-
actualization needs. In the first step, the manager should observe the physiological needs of their
subordinates. After accomplishing their physiological needs, employees can be able to perform
well within their organization. Moreover, in the second stage, the manager should also look after
the health security, employment security of their workforces and also try to provide certain
facilities to meet their safety needs. It can be asserted that sometimes, employees are becoming
good friends and being a leader of an organization, I always try to motivate my subordinate to
perform well and also maintain a healthy relationship with other team members. Moreover, it is
one of the prime responsibilities of a manager to identify the esteem needs of their employees.
After identifying the esteem needs of their employees, the manager should take certain steps to
motivate and encourage their employees to meet their esteem needs. The last step is the self-
actualization need, which is not possible for all time to be accomplished (Velmurugan and
Sankar, 2017).
X and Y Theory: In X theory, the manager should identify the employees, who are de-motivated
from their job role. After identifying this, the manager should make certain appropriate rational
steps to motivate them. The motivated employees of an organization are considered as the
building block of an organization, who are basically coming for work, not for money. On the
other hand, the HR personnel of Travelodge Hotel also implement Y motivational theory, when
the HR managers observe that the staff member of Travelodge Hotel wants to enjoy
independence in their workplace (Lawter, Kopelman and Prottas, 2015).
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Therefore, the aforementioned motivational theories have been implemented by the HR
personnel of Travelodge Hotel to motivate and encourage their workforces, which will create a
significant impact on organizational performance.
Task 2
2.1 Develop solutions to work-based problems. You need to develop solutions to at least two
work-based problems identified during your work experience or in your role as a manager
at Travelodge Hotel
It has been taken into consideration that in a going concern business problems are to arise and
also they need to resolve it effectively for the Hotel. It has been taken into consideration that
with the problem solving of the work it needs to take into account of the various identities of the
problem, the risk management and also the assurance of the quality of the work. There were two
problems found during the work which are the recruitment problem and the barriers of
communication in the Hotel. During the process of the recruitment process, it was evaluated that
the system of recruitment was very poor for the Hotel which needs to be fixed. It was also found
that the various analysis of the job was not taken into account in relation to the position that was
available (Savery, 2015).
This lead to the incompetence in the quality of the candidates which further resulted in hiring
poor quality candidates. It was further taken into account that for solving the problem the
analysis of the job was supposed to be done for the various positions that were open and needs
hiring and also use of the various HR firms who helps in finding the right candidate for the job
position. Secondly, there was a barrier in the communication which leads to the disruption and
incompetence in the flow of information from the top to the low level of the management of the
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firm (Waheed et al., 2015). It has been found that during the work hour the employees of the
firm finds it difficult to convey their message to the top level which is because of the lack of a
proper communication chain of the organization which withheld them to the innovative ideas and
the various feedbacks that the top level needs to know about the organization.
This problem is to be overcome effectively by the use of a different structure for communication.
The managers of the Hotel needs to take into account the various feedback and the ideas of the
various level of the hotel and convey the same to the top level management. It is to be further
suggested that the Hotel owners and the top level management must convey their viewpoints
with their employees. It is to be again suggested that the top level management should hold a
meeting with the low level so that they can get a clear idea of the work and also be able to share
the vision of the hotel (Yurievet al., 2018).
2.2 Communicate in a variety of style and appropriate manner at various levels.
It has been to be taken into the consideration that there is various type of communication method
that is used in the Hotel which is used by the various management of the Hotel with their
employees so that it will easier and more prominent to pass any information to their employees.
It has been seen that for a good business environment a proper communication skill is very
important so that the managers can use it at the various level and use it variedly so that the
various level can understand the information that was passed by the higher authority of the hotel.
The various way of getting in touch with the various level of the organization is the use of the
email, the use of team meeting and finally the use of the one to one interaction (Huang, Baptista
and Newell, 2015).
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During the process of the email, the management is able to communicate with the various level
of the employees prominently and effectively at a very less time. An email has also been
effective to allow the employer convey a message from the employer and the employee so that
they are they can be credited for their work or remind them of their mistakes (Tsaturyan and
Müller, 2015). Further, it helps the employer to convey a message to the employees at a different
place and the message is easily conveyed.
The one to one interaction is the way of calling each and every employee and communicating the
various information and the effectiveness in their work. This has a limitation for the organization
which has a huge workplace as it is not possible for the employer to individually talk with them.
Finally, the use of the team meeting is important and one of the most effective and realistic
approaches that an organization takes to convey a message to their employees. It is easy for the
manager to convey the message in respect of the various teams of the organization and access
them with respect to their roles in the organization. It is to also a way which is effective for them
as the higher authority will be able to express their thoughts with their employees about the
organizational objective (Huang, Baptista and Newell, 2015).
2.3 Identify effective time-management strategies in relation to the work-based experience
or in your role as a manager at Travelodge.
For the Travelodge Hotel, it is very important to take into consideration the various objects
which of the organization and to achieve them in the time which was allocated. If the time
management of the Hotel is poor they will not be able to complete the tasks in the allocated time.
The management of the Hotel needs to take into account the various strategies that will help in
effective time management.
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