Employability Skills in Hospitality: A Travelodge Case Study

Desklib provides past papers and solved assignments. This report analyzes employability skills and their impact on performance at Travelodge.

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Employability Skills
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Table of Contents
Introduction......................................................................................................................................3
Task 1 (LO1, AC1.1, 1.2, 1.3, 1.4, M1, M2, M3, D1, D2, D3).......................................................3
1.1 Make individual performance objectives and set of responsibilities.........................................3
1.2 Individual effectiveness with defined aims...............................................................................4
1.3 Suggestions for better development...........................................................................................5
1.4 Motivational methods to develop the performance quality.......................................................5
Task 2 (LO2, AC2.1, 2.2, 2.3, M1, M2, M3, D1, D2, D3)..............................................................6
2.1 Solutions towards work-based issues, as a role of manager......................................................6
2.2 Communication skills in several styles and manners at proper level along with a letter and
memo towards the employees..........................................................................................................7
2.3. Efficient time management activities towards work-based skill as a line manager.................8
Task 3 (LO3, AC3.1, 3.2, 3.3, M1, M2, M3, D1, D2, D3)..............................................................9
3.1. Roles people play in a team and way they work together to attain shared goals.....................9
3.2 Evaluate the team dynamics....................................................................................................10
3.3 Different methods to complete the task and attain the team aims...........................................12
Task 4 (LO4, AC4.1, 4.2, 4.3, M1, M2, M3, D1, D2, D3)............................................................12
4.1. Methods and tools to make the solutions towards issues in Travelodge Hotel......................12
4.2. Proper strategy towards solve the issues for employees turnover in Travelodge...................13
4.3. Probable affect towards the business for adopting a strategy.................................................14
Conclusion.....................................................................................................................................14
References......................................................................................................................................15

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Introduction
In recent competitive market, it is essential for the companies that workers should have the
potential skills to evaluate organisational objectives. These skills may be enabling the employees
to do better for the companies. However, growth and development of a company is depending
upon the employee skills. In this given study, Travelodge Company is chosen to discuss about
the employee skills within a team (Travelodge.co.uk, 2019). However, it is considerable that
each job decides several types of responsibilities and roles within a company. In this task, the
role of employability skills will be explained in an effective manner. In an organisation,
employability skills give the strategies about time management as well as knowledge that may
maintain the performance of employees to achieve the objectives. Besides, motivational factor
also play a vital role to enhance the performance of employees and a better strategy may resolve
the problems within workplace.
Task 1 (LO1, AC1.1, 1.2, 1.3, 1.4, M1, M2, M3, D1, D2, D3)
Title: To make consumer satisfaction in Travelodge by inspiring the workers along with
payment and rewards
1.1 Make individual performance objectives and set of responsibilities
In Travelodge, each leader knows about their roles and responsibilities, which may maintain the
activities to make sure that quality in performance is achieved. In the tourism industry, certain
tasks of employees require to be estimated for better development. Besides, motivation has to be
giving the management services that may support to make sure efficient consumer pleasure for
Travelodge (Travelodge.co.uk, 2019). As opined by Rosenberg et al. (2012), Travelodge has
been developed to run their TripAdvisor system that would develop the productive surveys to
consumer satisfaction. Besides, outcome would support the hotels to make an online system
within their budget. This online procedure allows the consumers to write and submit their views.
In Travelodge, the manager has to be liable for each employee who may execute and perform
their best for the company. This responsibility would support the employees to make their self-
management. Now, self-management would support to recognise the skills and knowledge,

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which may possess the abilities of workers (Ju et al., 2012). Thus, the capabilities, knowledge
and information would support everybody to get new advantages by using their strengths and
remove weakness. As a manager of Travelodge, it is main responsibility for him to be careful
about booking services of consumers. This set standards and demands of hotels that are being
estimated. Manager needs to glance on the team as the demands of consumers are accomplished.
Therefore, performance is main factor to satisfy consumers. In Travelodge, employees work to
get the positive feedback from consumers (Robles, 2012). By the help of TripAdvisor, service
quality will be developed and performance objectives are attained by managers. On the other
hand, performance objective may certainly give several services towards the travellers, as they
give quality experience from them. In case of Travelodge, manager’s attitude would allow to
achieve the performance objectives.
1.2 Individual effectiveness with defined aims
In travel and tourism industry, there must have a requirement to evaluate individual performance
along with objectives (Andrews and Russell, 2012). It may assess individual competence while
performing the activities within Travelodge. On the other hand, assess to individual affectivity
would give a proper plan towards the given objectives. For being a manager of Travelodge, the
main task of him is to develop the training process to evaluate individual performance. This
would emphasis on the interpersonal skills, which further determines communication skills or
behaviours to others. As objectives may enlarge the rate of consumer satisfaction, it would
estimate the way in which person skills and knowledge are functional to execute the duties.
These factors would increase the individual performance as employees may fulfill the gap among
preferred and actual performance (Omar et al., 2012). Therefore, individual effectiveness would
be assessed in an efficient way by allowing the main credentials.
In Travelodge, job acceptance of any person must be acknowledged by executing pre-requisites
for consumer services. It may be performed by manager, who may utilize resources as well as
authority to make the main policies in work of organisation. Job description is prioritized and
determined as per allocated the time limit (Yusof et al., 2012). In Travelodge, many factors are
connected with the role assigned of managers. For managing self-jobs, the managers have to
accept the job quality of workers within a predetermined manner. In this case, own work of

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employees would determine the correlation among them as workers pursue the proper liabilities
and duties.
1.3 Suggestions for better development
For development, implementing measurements would support to make the individual
performance, which may make the main aspects for future. The suggestions contain adaptability
factor where different employees have dissimilar behaviour and nature, which would imitate on
the change process within company. For being a manager of Travelodge, he requires to inspire
employees towards implement the changes, which occur within company. Further, the process of
changes gives the quality services towards the consumers (Lerman, 2013). For personal
development, there must be target to recognise the problems countered by them towards resolve
it for developing a chance to develop and grow. To control the routine of workers, the managers
must involve with them to review their activities. Further, the activities will increase the
performance by offering everyday response that requires to be modified slowly.
Travelodge has to take account of other employees, which would support to produce team spirit
between employees to form a better basement (Jones, 2013). However, there also requires
constant training that may bring the development in recent competition level and skills are
required to deal with consumers. Efficient training is also essential to learn about the job title and
position in future that would result to accomplish the performance objectives. Further, this may
attain with the position of line manager that would make a positive outcome for development.
This would carry the truthful discussion that may effect on the strengthen factor of each worker
to perform as per the responses concerning the performance.
1.4 Motivational methods to develop the performance quality
In Travelodge hotel, the payment and rewards are illustrated to inherit the motivational factor
along with performance. This similar element has definite applications that may hugely increase
the motivational role between the workers. From the view of Maslow’s hierarchy, it would
determine the achievement of certain requirements of main employees that may inspire
employees well. For example, if several executives try to fulfill the demands of workers, they
suppose to know the command firstly. As noted by Sung et al. (2013), workers require financial

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support where the management attempts to offer them several authorities to remains motivated.
Therefore, managers must estimate the main motivational aspects in Travelodge that may
accomplish the demands of workers. It also supports to enlarge the consumer satisfaction in
terms of hotel. From the Herzberg’s theory of motivation, a simple increment may be done to
motivate the workers as the target on supervision may be developed. As supervision is
purposeful, it creates a position to motivate the employees to stay healthy among employee and
manager (Haasler, 2013). The HR group should find the appropriate support as they may get
sufficient leadership from manager. In hotel, associated staffs also perform with dedication and
determination for ensuring motivational factor.
Task 2 (LO2, AC2.1, 2.2, 2.3, M1, M2, M3, D1, D2, D3)
2.1 Solutions towards work-based issues, as a role of manager
To evaluate this task, the company chosen is Starwood hotel, which has operated around the
world to develop their huge reputation. Certain issues require to be treated, as a main problem in
the workplace. The main problem is that communication skills are being indistinct because of
definite elements (Abas-Mastura et al., 2013). In case of organisational operation, it is a main
element to assess the communication skills within the hospitality sector. In competitive market,
small point in communication skills becomes the work-based issue. While competition skills are
misunderstood by workers of Starwood Hotel. In the higher stage, people must recognise the
communication skills from gesture, broadcasting and listening from the information. For
contracting with this, Starwood Hotel must rely on carrying the sessions where employees would
be assessed on the ingredients of communication. Besides, it may be recognized with appropriate
assessment where the employees have to take the decisions in terms of communication skills.
The proper decisions have to be taken based on the issues in communication. In Starwood,
appropriate training has made to represent the employee’s work in the organisation (Jackson,
2014). For being a big company, it may be tough to work training sessions in Starwood Hotel.
However, employees require being well known with efficient communication with development
and growth opportunities. Further, few practical results also require to be made that would
eliminate the problem towards low-level contact skill.

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2.2 Communication skills in several styles and manners at proper level along with a letter
and memo towards the employees
At different level of communication skills, definite methods have to assume by higher authorities
of Starwood Hotel. However, it is clear that size and structure of hotel varies with proper skills in
communication. In the hotel, upper authorities require to discuss with the board members by
official meetings and sessions. It certainly directs professionalism, and proper discussion would
be developed formally. However, middle-range manager has to notify through several seminars
and conferences (Benson et al., 2014). It would be moderately establish communication skills.
On the other hand, verbal and non-verbal communication skills may proper aspects for the
middle-range managers. Thus, they may get a mailing network to be set up for contracting with
staffs. In Starwood Hotel, line manager must be focused on a conference or notice board where
information would be isolated. In recent time, professional and trusted media system would
support to communicate with the people at several stages of company’s website. Besides, writing
communication would be developed based on personal region where efficient media work on
several patterns of the company (Deeley, 2014).
A letter to management of Starwood Hotel
To Manager
Starwood Hotel
The Park Tower Knightsbridge, London
Respected sir,
I want to notify you that our hotel management is not working to our convenience, and that
requires large development. It has found that efficient communication has not been proper for
interaction with consumers. The better level of communication between main workers is not
developed within a modified approach, and it requires proper development and training. For
being manager of Starwood Hotel, I desire to admit you that appropriate measurements require to
be adopted for the consumer’s satisfaction. The main workers are trained with introduction
classes, listening skills and verbal training.

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Thank you
Yours faithfully
Line manager
A memo for the employees
Date: 22nd April 2019
To all employees
From: Manager, Starwood Hotel
Objective: Ineffective communication, and require for improvement
For having effective communication, skills and the outcomes are not so good, I desire to notify
you that an appropriate training and introduction class would be developed from 25th April to 1st
may, as the issues would be minimized. In the London branch, we are confident that efficient
verbal skills would serve to develop Starwood Hotel more efficient than the work-based issues.
For unique consumers, we require to give consumer’s satisfaction, as they would not find any
opportunity to criticize on us.
In hotel, we are trying to generate the promotional activities with offers that may reduce the
competition stage from other hotels. However, the management must aware that the issues of
Starwood Hotel would be reduced and that may direct towards commitment between main
workers, we are quite confident that base of workers and extra time within introduction classes
would resolve our problems.
2.3. Efficient time management activities towards work-based skill as a line manager
In hospitality sector, efficient time management would comprise a logical and a disciplined
approach. Firstly, there must be a large requirement to aim on the management of hotel. By using
this, an individual may deliberately believe on noting down the preference activity well. This
may support to memorize those movements that require to be performed based on priority
(Paadi, 2014). However, there must be a tough timetable, as the employees have to focus on

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practical and written skills that would be put by manager of Starwood Hotel. As opined by
Ibarraran et al. (2014), this would be efficient to make sure that people may find the adequate
number of time to complete the task. Further, it would be cited that keeping away from
procrastination may develop individuals to disciple and responsible in their work. It is also
discovered that they have a tendency to discontinue the job timing. This would enable them for
using the time within efficient way as it may control burden of the task. The strategies in time
management contains small parts that have developed based on urgent information (Riebe and
Jackson, 2014). In this case, time would be allocated towards the activity and turn into be proper
for the employees.
Task 3 (LO3, AC3.1, 3.2, 3.3, M1, M2, M3, D1, D2, D3)
3.1. Roles people play in a team and way they work together to attain shared goals
Performance of any company or organisation depends on the goal achieved by the employee or
team member within a strict deadline. In the case of this Travelodge, some team member is not
willing to share the effort along with other members of the team for acquiring the goal within the
estimated deadline. As a result, Travelodge faces lack of team performance and loose the
reputation of building a proper team (Collet, et al., 2015). This is why Travelodge is now
recruiting new employees for replacing the less productive matter. The Belbin’s theory will be
the perfect theory to understand this kind of situation and 3 different part of this theory define the
position of a team for acquiring their goals.
People oriented roles:
This defines the pure teamwork of all team worker, coordinator, investigators, and show the
process of achieving the goal by ensuring proper teamwork. According to Jackson (2015), the
coordinator plays the role of any people to provider coordination in order to get top quality
production. Team worker then provides lots of effort to make any possible changes for
presenting the entire production. The team leader helps the team workers by guiding them
through several processes to achieve the goal. This is how Travelodge makes stable connections

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with their shareholders, so that they have a tendency to discuss behalf of them. Further, it would
give several advantages towards the people performing within a group.
Action-oriented roles:
For finishing a task or achieving the targets, the roles of each team members in Travelodge must
be huge. In company, they are the main members who may make a difficult task ahead of others
as they motivate them should be executed for the advantages. For this role, a main plan would be
taken in the company. As opined by Asonitou (2015), one more role is implementer, so that they
may take initiatives by shapers. On the other hand, they have a tendency to obtain one-step for
achieving the shared objectives in a group. In Travelodge, employees would rely on several
activities for performing the job within an effective way. To achieve these aims, a total finisher
would be huge factor for the organisation as they have a tendency to target on the mistakes. They
have eradicated the mistakes and move on for the further projects.
Thought-oriented roles:
As noted by Messum et al. (2015), these types of roles may be useful to generate the knowledge
as the company completes the task properly. In organisation, these types of individuals are
pioneering as they give proper solution towards the problem whereas involving in teamwork. In
Travelodge, individuals are not concerned to achieve the targets; their innovative thoughts have
to estimate by monitor development, which performs as an analyst within a team. However, the
role of analyst may be to take efficient decision, after recognizing the situations and alternatives.
Besides, specialists have a tendency to complete the task on their abilities and skills that may be
aligned with the shared targets.
3.2 Evaluate the team dynamics
Tasks Details and sources When Complete
Strategies  To enlarge the aims for
individual employees within
Travelodge
 To make the strategy if
concerned workers
30th April 2019 7th May 2019

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assembles the team goals and
individual target , they may
be rewarded with several
benefits
 To offer them advantages
while each six month
promotion of attaining the
targets may be prioritized
Methods  Develop a certain
environment for the
employees as they deliver
their best performances
 To enlarge the comfort levels
and approach of the
possessions
 Develop the knowledge and
skills with the strategies
adopted in Travelodge
 Share the values for further
job-oriented data and
information
12th May 2019 27th May 2019
Responsibilities
and roles of
team members
 Recognizing the aims and
purpose of serving the
consumers within the hotel
 Make sure that a better
balance among timescale and
project of the given work
 Contribute to the definite
work to motivate the team
while performing together
20th May 9th August 2019