Employability Skills: Enhancing Performance at Travelodge

Desklib provides past papers and solved assignments. This report analyzes employability skills and their impact on business performance.

1
EMPLOYABILITY SKILLS
Employability Skills
Student’s ID:
University Name:
Author’s Note:

2
EMPLOYABILITY SKILLS
Table of Contents
Introduction................................................................................................................................3
Task 1 (LO1, AC1.1, 1.2, 1.3, 1.4, M1, M2, M3, D1, D2, D3).................................................3
1.1- Prepare a set of responsibilities & objectives of performance........................................3
1.2-Evaluation of own effectiveness against the objectives defined......................................4
1.3-Provide recommendations for making improvements.....................................................4
1.4-Role of motivational techniques in improvement of quality of performance..................5
Task 2 (LO2, AC2.1, 2.2, 2.3, M1, M2, M3, D1, D2, D3)........................................................6
2.1- State solutions for problems related to work..................................................................6
2.2-Communicate in various styles and proper manner on different levels...........................6
2.3- Determining strategies for effective time management..................................................8
TASK 3 (LO3, AC3.1, 3.2, 3.3, M1, M2, M3, D1, D2, D3).....................................................8
3.1-Exhibit the role of individuals in a team & the ways in which they work for
accomplishing shred goals.....................................................................................................8
3.2- Analyse the dynamics of team........................................................................................9
3.3- Advice some alternatives for completing task and accomplishing team objectives.....11
TASK 4 (LO4, AC4.1, 4.2, 4.3, M1, M2, M3, D1, D2, D3)...................................................12
4.1-Assess methods & tools for developing problem solving..............................................12
4.2-Prepare an appropriate strategy for solving labour turnover in a selected organisation13
4.3-Assess the impact of the implemented strategy over business......................................13
Conclusion................................................................................................................................14
References................................................................................................................................15

3
EMPLOYABILITY SKILLS
Introduction
In any organisation, there are several very crucial factors responsible for the success and
growth of the organisation. One of such factors is effective and skilled workforce, which
comprises of skilled and talented employees. The succeeding report has shed light on the
efforts put by the managers in Travelodge for inducing and developing skills in the
employees, which will help the company in gaining profit and growth in the market
(Travelodge, 2019). This will in turn enhance the working environment, sales and profit ratio,
interaction and communication in the business organisation. Through employability skills,
managers in the organisation are able to prevent and solve any kind of conflict and more
enhanced performances of employees are observed in the organisation. All the other such
aspects of employability skills and its impacts will be discussed in the business context,
which will help in gaining more accurate and appropriate information regarding the
employability skills.
Task 1 (LO1, AC1.1, 1.2, 1.3, 1.4, M1, M2, M3, D1, D2, D3)
Title- To increase satisfaction of customers of Travelodge through motivating employees by
the means of incentives & remuneration
1.1- Prepare a set of responsibilities & objectives of performance
The managers and leaders in Travelodge are responsible for managing and organising all the
operations as well as activities in the organisation for ensuring the enhanced performance in
the organisation. Effective management services are to be provided for provision of proper
services and satisfaction to the customers and guests visiting Travelodge. It has been
mentioned by Daskin and Tezer (2012) that the present hospitality organisation has referred
to TripAdvisor for assessing the demands, requirements and opinions of the customers
regarding the services and performance of the organisation. This helps the Travelodge in
enhancing the quality of services and products offered to its customers. Self-management has
been the criteria of facilitating enhanced performance and it is useful for the manager is
assessing the various skills and talents present in any employee, which are enhanced and
developed for effective performance of the organisation. As stated by Tews et al. (2013),
through identification of the skills and talents of the employees in the organisation, the
manager can perform proper assessment of the strengths and weaknesses can also be
determined that will help in acquiring better opportunities for growth.

4
EMPLOYABILITY SKILLS
As a manager in Travelodge Company, it has been defined by AlBattat et al. (2014) that it
becomes very vital for acknowledging all the needs and requirements of the customers and
the bookings done by them. This will be beneficial for the managers in guiding and educating
the employees for better fulfilments of the requirements and demands of the guests of the
organisation. TripAdvisor will be of great help and significance for provision of enhanced
service provision for the customers in Travelodge. The behaviour and attitude of the manager
is thus very crucial in quality of performance and provision of quality in Travelodge
(Nachmias and Walmsley, 2015).
1.2-Evaluation of own effectiveness against the objectives defined
According to Kim (2014), the capability and effectiveness of an employee is required to be
evaluated. This will help in anticipating the capabilities and skills of the individual employees
of the organisation. Own effectiveness is something, which not everyone is focused on but
has a great significance for the employees. Through assessment of own effectiveness, proper
future planning can be made and goals and objectives to be achieved can be decided by the
employees in Travelodge company. It has been reflected by Hon et al. (2013) that the
managers in the Travelodge Company will be able to assess the capabilities of the employees
and provide proper training and development to them if required. The application of skills
and knowledge in enhancing performance in Travelodge will be a great factor for quality
service provision to the customers. Therefore, it is very vital to assess own effectiveness in
Travelodge. As opined by Seibert et al.(2011), identification of own effectiveness of the
employees can be carried out by referring to several factors like developed job specifications
for the employees, which will helps in recruitment process of the employees. Through this
method, recruitment of more skilled and talented employees for Travelodge Company can be
ensured by the managers of the organisation. Another such factor is management of self- jobs
in the organisation. It is very essential for the manager in Travelodge Company to develop
and communicate the work policies and ensuring their compliance by the employees. This
will enhance the quality of services that are provided to the guest and customers of
Travelodge Company (Rosenberg et al. 2012). In this way, the predetermined objectives can
be accomplished through identification of effectiveness in Travelodge Company.
1.3-Provide recommendations for making improvements
In order to make improvements and developments, some key measures and approaches can
be used in the organisation. These measures and approaches that are to be adopted should be
applicable for all kind of employees and people belonging to different types and categories of

5
EMPLOYABILITY SKILLS
background. It has been observed that there are many times when employees show great
resistance against the changes occurring in the organisation. Therefore, in such conditions,
the manager is required to provide motivation and assurance to the employees, which will
help them in adapting to the changes going in the business environment of Travelodge and
making their workplace nature flexible (Nachmias and Walmsley, 2015). The manager in
Travelodge is required to analyse the issues and difficulties faced by the employees and
resolve them through providing better solutions to them. Along with this, the managers are
required to observe and track the various activities as well as performances of the employees
and provide those opportunities to grow and develop while working in Travelodge Company
(Rosenberg et al. 2012). The employees are to be provided with proper training for enhancing
their exiting skills and developing more essential skills required for delivering much better
services in the organisation. The managers in Travelodge are required to inculcate the feeling
of team spirit in the team members for facilitating proper group tasks and team performance,
which will help in acquiring all the team and organisational objectives in an effective manner.
Apart from these recommendations, it is also recommended to arrange meetings with the line
managers for provision of proper guidance to the employees of specific department. This will
help in gaining better performance from specific organisational department or line that will
ensure that all the majority of functions and operations of Travelodge are carried out properly
(Nachmias and Walmsley, 2015). In this way, the employees in Travelodge will be able to
enhance their skills and behaviour according to the feedbacks and requirements of the
customers.
1.4-Role of motivational techniques in improvement of quality of performance
Motivating employees is very crucial for attaining better performances from them. Therefore,
it has been opined by Nielsen and Nielsen (2013) that the managers are always required to
motivate the employees for enhancing their as well organisation’s performance. For this
purpose, managers can refer to Maslow’s motivational theory, which states that, the needs of
the employees needs to be fulfilled in the organisation for providing them motivation to work
effectively. Therefore, managers in Travelodge are required to fulfil the basic needs along
with some higher needs of the employees for providing them satisfaction and motivation as
well. The motivational theory proposed by Herzberg can also be referred by the managers for
providing motivation to the employees (Slåtten and Mehmetoglu, 2011). This theory includes
two factors, which affects the level of motivation in the employees. Through referring to

6
EMPLOYABILITY SKILLS
these theories of motivation, managers can show their concern regarding the needs of
employees, which in turn will enhance their performance in the organisation.
Apart from the above motivational theories, managers are also required to maintain proper
and regular interaction with the employees and their line managers are required to
communicate to them and analyse their condition in the organisation. This will provide a
friendly working environment to the employees, which will help them in delivering much
better service and performance in the organisation (Jackson, 2014). In this way, motivation
can be provided to the employees for ensuring their development and enhanced performance
in Travelodge Company.
Task 2 (LO2, AC2.1, 2.2, 2.3, M1, M2, M3, D1, D2, D3)
2.1- State solutions for problems related to work
Hilton worldwide is one of the most reputed hospitality organisations of the world and thus it
has been chosen for this particular task. The organisation is very complex in nature and thus
proper communication has not been facilitated within the organisational structure, which has
created a significant gap between the employees and the management of the organisation.
Due to this reason, there are various issues emerging in the organisation and is business
especially in some of its major market sectors on the globe (Slåtten et al 2011). Managers in
Hilton worldwide are required to bridge this gap and facilitate proper communication among
the management and the employees of Hilton worldwide company. Lack of proper
communication hinders the proper understanding of organisational mission to the employees
and thus becomes a great competitive advantage for the rivals of Holton worldwide company.
Apart from this, the employees in Hilton worldwide have not gained proper interaction and
communication skills, which can adversely affect their service provision process to the
customers (Nachmias and Walmsley, 2015). Therefore, it is required by the managers in
Hilton worldwide to ensure that the employees should be well acknowledged of the
interaction and proper communication for which, training should be provided to them for
developing and enhancing the required skills and abilities. This will help them in delivering
better performance in the organisation (Collet et al. 2015).
2.2-Communicate in various styles and proper manner on different levels
According to Al-Ababneh, (2013), communication plays a crucial role in development and
proper functioning of the organisation. Therefore, it is required to facilitate proper
communication between different levels of management in the organisation. The authorities

7
EMPLOYABILITY SKILLS
on highest management levels communicate with the members of the board and then the
communicated matter is passed on by the board members to the lower levels of management
of Hilton worldwide. The managers are then required to communicate with line managers
who will convey the same message among the employees of the particular line. The
communication between all these levels of management is carried out mostly in non-verbal
form (Hilton.com, 2019). However due to advent of technological advancement along with
social media, the communications are sometimes facilitated through trusted channels of
media, but the use of formal letter and other non-verbal media is still popular source of
communication.
Letter to senior management of Hilton worldwide
To
The senior management
Hilton worldwide
Tysons, Virginia, united states
Respected sir,
With all due respect, I bring your attention to the lack of proper communication and response
of the management of our hotel. Due to lack of proper communication, provision of quality
service cannot be achieved according to the desired levels. Even the employees are not much
developed for provision of services to the customers as expected. Therefore, there is a great
need of provision of communication and verbal training for the employees, which can
facilitate proper provision of services to the customers in our hotel.
Thanking you
Yours sincerely
Line manager
Memo for staffs
Date- 21.04.2019
To all staffs
From- Manager, Hilton worldwide

8
EMPLOYABILITY SKILLS
Subject- Need of effective communication and development
There have been various negative consequences of ineffective communication in the
performance of the organisation. Therefore, training programs will be conducted from 24th to
30th April for resolving the issues. The training program will be designed for enhancing and
developing effective communication skills in the employees for effective provision of service
to the customers in Hilton worldwide. This will surely bring certain improvements in the
present conditions and I hope that all of our staffs will coordinate with us in making this
development in our workforce.
2.3- Determining strategies for effective time management
In hospitality organisation, it is very crucial to manage the entire given task within the
provided timeline. For effective time management, there will be requirement of discipline and
proper compliance (Chan, 2011). Time management can be done in an effective way through
planning the course of work and fixing proper time for the fragments of the task provided.
The manager is required to formulate such plans and allocate task to only most suitable
employee. This will help in completing the task properly and in the given deadline of the
task. Time of delivery is also very crucial which can be facilitated through effective time
management in Hilton worldwide. Proper delivery of services within the expected time is
proved very beneficial and significant in the process of customers’ satisfaction provision by
Hilton worldwide. Time management does not only satisfy the customers but it also makes
the employees well disciplined and punctual regarding their work and roles in the
organisation (Slåtten et al 2011). Therefore, effective time management should be focused by
the managers in Hilton worldwide.
TASK 3 (LO3, AC3.1, 3.2, 3.3, M1, M2, M3, D1, D2, D3)
3.1-Exhibit the role of individuals in a team & the ways in which they work for
accomplishing shred goals
In the present case where the issues in the management and employability skills in
Travelodge, the employees were much interested in attaining individual goals rather than
accomplishing the objectives of team and the organisation. This factor and irresponsible
behaviour and attitude of the employees have given rise to the employee turnover of the
Travelodge organisation (Rothfelder et al. 2012). Due to unhealthy competition, the
employees are not even getting the chance of growth and development. The managers in
Travelodge have been using the theory of Belbin, which has been segmented into three

9
EMPLOYABILITY SKILLS
different segments. Through these segments, the concepts of differ roles played by individual
in a team can be explained very clearly.
People oriented
These roles are again categorised into resources investigator, coordinator and team worker.
These are responsible for maintaining proper teamwork. It has been stated by Bendoly
(2013), the team worker is responsible for executing the located task along with aligning by
the rule and regulations made by the leader. The coordinator is responsible for maintaining
coordination among the individual members of the team (Ro and Chen, 2011). The resource
investigators on another hand is responsible for maintaining relations and connection with the
external stakeholders of Travelodge and investigate the resources made available for the
organisational and team tasks.
Action oriented
The objectives set by the teams in Travelodge can be only attained successfully only if all the
employees equally contribute in the team task and work. These individuals are full of
motivation and they spread motivation among others. These people are categorised under the
category of shapers. Another category is of implementer, which comprises of those people
who create and implement the strategies and plans for team and carry out them in an effective
way. It has been mentioned by Lee and Ok (2012) that the last role is of complete finisher
who is responsible for checking the quality and defects in the tasks.
Thought oriented
These categories also comprises of three sub categories from which, the first category is of
plants that comprises of those people who are creative and possess abilities of solving issues
in an unconventional manner (Jones, 2013). The second category is of monitor evaluators,
who are responsible for making impartial decisions and providing proper direction to the
team. The last category is termed as specialist, which consists of those, who are
knowledgeable regarding particular areas and provide in depth knowledge to the team while
performing any task.
3.2- Analyse the dynamics of team
Induction pack of employees
Activities Details & resources When Completed

10
EMPLOYABILITY SKILLS
Policies  To enhance the skills of employees of
Travelodge through providing
challenging tasks
 To develop rewarding policies for
employees on successful completion of
the given task
 To provide opportunities on frequent
basis for and providing chances for
promotion
22nd April
2019
2nd May.
2019
Procedures  Develop a positive working environment
for enhancing skills of the employees.
 Providing friendly and comfortable
surrounding for the employees
 Increasing knowledge regarding
Travelodge through implementing
policies
 Sharing values related to Travelodge
along with further job specific data &
information
25th April
2019
122 June
2019
Team members’
roles &
responsibilities
 Acknowledging the motive and purpose
of serving the guests and clients in
Travelodge hotels
 Maintaining a proper equilibrium
between the task provided and its
deadline or timescale
 Providing motivation for increased
performance while performing in team
 Analysing the deliverable allocated to
perform in a hotel project
26th April 2019 18th
September
2019
Team meetings  Team meetings will be held for
discussing various topics related to
organisation
22nd may 2019 2nd June

11
EMPLOYABILITY SKILLS
 The meeting will comprise of team
members, the manager assigned for the
task and the senior management if
possible.
One to one
manager
meeting
 This will be carried out for identification
of the coordination between the
managers and the individual employees
of Travelodge Company.
 The identified coordination will be
regarding specific suitable areas where,
they can perform in an effective manner
 Through effective and proper interaction
with the individual employees, manager
can easily determine the roles that are to
be played by that particular employee in
Travelodge Company.
29th may 2019 31st may
2019
Table.1: Induction pack
(Source: Learner)
In order to assess the team dynamics, the model given by Tuckman has been referred and it
comprises of four different stages. The first stage is known as forming stage where the
individual from different or same departments of Travelodge are gathered for forming a team.
In the next stage, which is storming where ideas and opinions of all the team members collide
and conflicts are generated among them (CG Davidson et al. 2011). However, the conflicts
are resolved and the next phase is started, which is termed as Norming in which, the team
leader form some rules and regulations for performing the team task. In the last stage i.e.
performing, the plans and strategies formed are executed for accomplishing the shared
objectives of the team.
3.3- Advice some alternatives for completing task and accomplishing team objectives
Alternative option or way could be precise because it is founded on philosophical beliefs
(Lowden et al. 2011). Understanding of the objectives and goals of team will be necessary for

12
EMPLOYABILITY SKILLS
the alternative method and these goals will only be possibly accomplished, when all the
members of team maintain proper interaction and communication among them. If there is any
type of uncertainty among the team members, then resolving conflicts will not be easier and
this will negatively affect the performance of the team (Jung and Yoon, 2011). Therefore,
eliminating these kinds of uncertainties and facilitating proper communication should be
focus of this alternative method. Beside these factors, maintaining proper relations between
the team members and creating a feeling of respect inside the team members regarding each
other will also be an aiding for the alternative method.
TASK 4 (LO4, AC4.1, 4.2, 4.3, M1, M2, M3, D1, D2, D3)
4.1-Assess methods & tools for developing problem solving
The issues and problems faced in the business of Travelodge can be resolved by the demand
of proper planning and formulation of strategies. These strategies formed in Travelodge
should consider all the relevant and major factors of its working environment and the
behaviours of its employees. It has been reflected by Chou (2014) that the sustainability and
stability of the business of Travelodge has been negatively affected by the short phase of
employee retention in Travelodge organisation. Through identification of main reasons
behind the issues and problems faced by the management of Travelodge, solving them will
become much easier for the managers of the company. It is the most basic step that needs to
be taken by any organisation before resolving any kind of problems and issue (Slåtten et al
2011). This helps the management in formulating effective and most suitable as well as
appropriate strategy for resolving the issues and overcoming all the challenged amidst the
pathways of the processes carried out. The defects in working environment of the employees
and the reason for the low employee retention are also to be recognised by the managers of
Travelodge Company (Felisitas and Clotildah, 2012). Therefore, developing an effective
strategy will help in sorting out these issues and eliminating them from the management of
Travelodge Company.
Apart from this, there is also a great requirement of analysing the communication and
interaction behaviour of the employee and management in the working environment of
Travelodge Company. The company is required to look into these areas and identify the issue
present within them. As mentioned by Dimotakis et al. (2013), frequent sessions of
brainstorming by the various types of teams along with its members and management of
Travelodge Company will be very effective and useful for the organisation to find put