Employability Skills Development: A Travelodge Hotel Case Study

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EMPLOYABILITY SKILLS
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Table of Contents
Task 1.................................................................................................................................................4
1.1 Develop a set of own responsibilities and performance objectives.......................................4
1.2 Evaluate own effectiveness against defined objectives.........................................................5
1.3 Make recommendations for improvement...........................................................................6
1.4 Review how motivational techniques can be used to improve quality of performance........7
Task 2.................................................................................................................................................8
2.1 Develop solutions to work-based problems. You need to develop solutions to at least two
work-based problems identified during your work experience or in your role as a manager at
Travelodge Hotel (a written report)................................................................................................8
2.2 Communicate in a variety of styles and appropriate manner at various levels. You need for
example to write a formal letter to senior management of the hotel to inform them about the
problem and a memo to all staff......................................................................................................9
2.3 Identify effective time-management strategies in relation to the work-based experience or in
your role as a manager at Travelodge. Present your evidence as a written report to your line
manager........................................................................................................................................11
Task 3................................................................................................................................................12
3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals..............................................................................................................................................12
3.2 Analyse team dynamics...........................................................................................................12
3.3 Suggest alternative ways to complete tasks and achieve team goals........................................12
Task 4................................................................................................................................................13
4.1 Evaluate tools and methods for developing solutions to problems with reference to your
chosen organisation or Travelodge Hotel......................................................................................13
4.2 Develop an appropriate strategy for resolving a particular problem of labour turnover with
reference to your chosen organisation or Travelodge Hotel..........................................................13
4.3 Evaluate the potential impact on the business of implementing the strategy. You should
consider both financial and non-financial impacts on the business...............................................13
Conclusion........................................................................................................................................14
Reference List...................................................................................................................................15

Introduction
The report will cover the various aspects related to the development of the varied range of skills
that are required by the professionals to work in any organizations. According to Kerzner and
Kerzner (2017), a set of own responsibilities and objectives related to developing performance
will be set up and will take into account the effectiveness developed by the working
professionals against the performance objectives. An individual professional involves varied
range of skills, time management and discipline to execute the operational activities and tasks in
a smooth and efficient manner. The utilization of various categories of techniques would help in
motivating the individuals and would help in execution of the different tasks properly by
adhering to the different systems. The different forms of communicating with the various
employees would be taken into account and the various activities to be executed will help the
Travelodge Hotel to ensure smooth functioning and maximize their profits in future.
The strategies for managing time has to be adopted in a specific and proper manner to execute
the operational activities in a smooth manner. The development of teams within the Travelodge
Hotel to ensure the systematic functioning of the varied range of activities and tasks related to
the organization. The role played by the teams on being able to manage the activities will be
highlighted and the responsibility handled by the manager of Travelodge Hotel to implement the
strategies to complete the tasks in accordance with the system followed by the individual
employees of the hotel. Specific solutions to different problems of Travelodge Hotel are
mentioned with the help of devising some strategies. The report will reflect upon the activities of
the employees working in the Travelodge Hotel.

Task 1
1.1 Develop a set of own responsibilities and performance objectives
Individual employees working in the Travelodge Hotel tends to follow certain strategies to
ensure that the varied range of activities are completed by following a structure and system laid
down by the management of the organization. According to Olins (2017), a set of aims and goals
tends to ensure that the specific operations and activities are done by the employees in a
systematic way. Each employee needs to develop certain skills set in order to upgrade
themselves professionally and personally. The employee can responsibility for handling the task
in a matured manner and execute the operational tasks in a matured way. The workers of the
Travelodge Hotel needs to maintain the system to develop their activities in a proper manner.
According to Chibili (2017), the employees of the Travelodge Hotel also has to develop certain
responsibilities towards delivering substantial services to their customers. The different
employees tends to ensure that the different employees who would work in the Travelodge Hotel
would be able to develop their specific careers in different fields and would help in executing
their activities in a smooth way. As a service provider to numerous customers, the Travelodge
Hotel is the best organization that functions in the country of UK. The different individuals tend
to take the responsibility to execute their tasks in an efficient way. According to Wood (2015),
Travelodge Hotel in UK is a popular organization in the hotel industry that runs a series of hotel
chains in the country of UK and runs the most large hotel chain in the country of UK and ensures
that many people can avail the modern and advanced facilities and services of Travelodge Hotel
always. According to Levander and Guterl (2015), the Travelodge Hotel provides various offers
to its customers as it tends to ensure that the customers receive the smooth and modern facilities
and services aligned with the execution of the varied range of activities going on in the
organization.
The job role assigned to me in the Travelodge Hotel is that of service manager.
Name- Will Smith
Job Title- Service Manager

As a service manager, I will ensure that the services provided to the different customers who stay
in the hotel are of high quality. In order to ensure that I execute my jobs smoothly and
efficiently, I must provide wholesome and substantial services to the customers who stay in the
hotel rooms and avail the services and facilities of the hotel. The skills set that I need to develop
for execution of the varied range of activities will help me to improve my performance on a
positive note. The training regimen and the various development methods being followed helped
me to execute the operational tasks and activities in a proper manner.
Performance Review- As a service manager, I could perform very well and execute the varied
range of activities in order to provide substantial services to the customers on a daily basis. As I
got just 7 months to execute my duties and responsibilities, so I could ensure that the different
tasks and activities could be done within a less span of time. I got the much needed motivation
and confidence from the seniors and the management who helped to do the tasks in a proper way.
1.2 Evaluate own effectiveness against defined objectives
The effectiveness of the employees on being able to achieve the goals and aims of the
organization are as follows:
 The employees must have the ability to solve the varied range of problem issues faced
within the hotel.
 The employees must ensure that the activities are executed within the time frame allotted
to them by the management.
 The employees must be able to apply the skills required for the specific jobs allotted to
them.
 The employees must adheres to the laws and legislations of the workplace while
providing the services to the customers.
 The employees must ensure that the services provided to the customers are ethically
established and cater to the needs and requirements of the customers.
Travelodge Hotel tends to devise strategies to adopt a 360 degree review by which the
performance of the employees could be assessed. I could evaluate my own performance by
applying the 360 degree review. I could execute the operational tasks in a specific and
smooth manner. I could complete the tasks in proper time. I could apply my skills and be

responsible enough to handle the tasks smoothly. I developed skills based on managing the
customers in a proper manner.
1.3 Make recommendations for improvement
Certain recommendations could be made in order to bring about improvement in the functioning
of the employees as well as development off the strategies made by the management of
Travelodge Hotel. The recommendations are as follows:
 As a service manager, I could have handled the tasks in a more matured manner and
helped in providing more smooth and efficient services to the customers.
 I need to attend the workshops and training sessions in order to enhance my skills in
executing the varied range of activities as a service manager.
 I feel that I need to sharpen my skills by attending the internship sessions being held in
the hotel on a monthly basis. The internship sessions would help me to practically
execute the activities that are involved in serving the customers of different categories in
hotel.
 As a service manager, I had experienced that most of the employees and colleagues
working alongside me in the hotel tends to create obstacles in the path of smooth
functioning of the varied range of activities going on in the organization. I want to
suggest some specific measures to provide wholesome training to the employees and
develop team developing skills among them in order to ensure that the execution of the
activities are done smoothly in the hotel.
 I have also noticed that numerous employees are not working with the same involvement
that they used to have before. This is affecting the functioning of the different
organizational activities and this takes a toll on the productivity of the organization. I
want to change the scenario of the organization by mixing with the different employees
properly and would suggest the management to provide incentives and bonuses to the
different employees. The employees would get the necessary motivation to execute their
activities in a smooth way.

1.4 Review how motivational techniques can be used to improve quality of performance
The techniques of motivation and the theories that are developed can be utilized to improve the
performance of the different employees that work in Travelodge Hotel.
The motivational theories and techniques tend to provide help in ensuring that:
 The innovative and modern features are integrated within the operational tasks and
activities of the hotel.
 A healthy organizational culture and behavior is developed within the Travelodge Hotel.
 The different effective steps and measures being taken tends to ensure that the varied
range of activities are executed in a smooth manner.
 The growth and development of the hotel is enhanced due to following the specific
strategies within the hotel.
 The employees feel themselves to be a part of the organization.
As a service manager, I applied the Maslow and Herzberg’s theory of motivation within the
hotel. The employees got motivated and grew the urge to perform for the organization.
The positive effects of the theories and motivational techniques are as follows:
 A systematic work life balance can be ensured for the employees.
 The employees can stay focused and achieve the targets and goals for the hotel.
The negative effects of the theories and motivational techniques are as follows:
 The employees tend to be complacent and cannot do their tasks smoothly.
 The employees have to reject the possibility of turnover of the employees that can affect
the productivity of the hotel.

Task 2
2.1 Develop solutions to work-based problems. You need to develop solutions to at least two
work-based problems identified during your work experience or in your role as a manager
at Travelodge Hotel (a written report).
Solutions to varied range of existing problems within the Travelodge Hotel can be provided by
the help of following the certain measures and steps that would help in solving the problems.
According to Brown (2016), the various forms of miscommunication that exists within the
employees tends to disturb the functioning of the varied range of activities of the hotel. The
missing information links tend to provide difficulties in execution of the varied range of business
operations going on in the hotel. The existing problems found in the methods and procedures of
training followed in the Travelodge Hotel tends to cause problems in the field of work and
hampers the business operations of the hotel. Another problem lies within the provision of the
training methods and strategies that would hamper the execution of the business operations of the
hotel.
Solutions can be found out to these problems by following three steps:
Step 1-The source of the problem issue is found out.
Step 2-The incident or the event which led to the problem is focused upon.
Step 3-The different objectives are laid down that help in determining how the solution will be
provided.
The objectives can be laid down by following the traits of Path Goal theory and by devising
strategies to execute the operational tasks in a smooth and efficient manner. The different
communication skills can be developed with the help of devising strategies of the hotel.

2.2 Communicate in a variety of styles and appropriate manner at various levels. You need
for example to write a formal letter to senior management of the hotel to inform them
about the problem and a memo to all staff
Communication can be done in a varied range of styles and ways that help in the smooth
execution of the different activities of the hotel. Communication can be done with the help of
organizing meetings and informing the staffs about some data or news with the help of letters
and memos. The hand written emails and letters tends to ensure that the operational tasks and
activities are completed in a smooth way.
Letter to the HR Manager to address the problem issue
Letter to Assistant HR Manager
Date- 24-05-21
The HR Manager,
Mr Will Smith,
Travelodge hotel,
London, UK
This is to ensure that I (Will Smith), a worker being employed in your organization tends to have
problem issues associated with conduction of the regimes of training methods and developmental
procedures in the hotel. I have the feeling that I am having issues with the head of the organization.
I would be grateful to you if you take the specific steps to provide solutions to the conflicts and
problem issues in the hotel.
Yours Sincerely,
Will Smith

Memo to the employees
Memo
To-Mr. Will Smith
From- Mr Edward Smith
cc- Mrs Margaret Thatcher
Ref- Holding specific training regimes within the Travelodge Hotel
Facing immense problems within the Travelodge Hotel, I am scripting the memo to share the
information with the promising employees to be able to execute the various types of training
procedures and activities within the Travelodge Hotel. The various training programmes and
development procedures are executed to improve the employees. The employees should
cooperate.

2.3 Identify effective time-management strategies in relation to the work-based experience
or in your role as a manager at Travelodge. Present your evidence as a written report to
your line manager.
Time management is an art that is to be developed within the Travelodge Hotel in order to ensure
that the activities are done in a proper manner by the employees working in the organization. The
time management as a manager can be done with the help of adopting certain practices that
would help in ensuring that the employee learn the art of time management in the organization in
a proper way. The different tasks and operational activities needs to be developed in a proper
manner to implement the strategies of time management in the Travelodge Hotel in a smooth
manner.
Time Management Tool
Pomodoro technique being used tends to provide support in balancing the activities and tasks to
maintain a balance in the tasks by taking intervals and breaks. The workers are provided specific
activities to be executed in a span of time. The skills of management of time are thus improved.