Assessment of Employability Skills in the Hospitality Sector

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Employability Skills
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Contents
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................3
Own responsibilities and performance objectives...........................................................................3
Own effectiveness against defined objectives.................................................................................4
Recommendations for improvement................................................................................................5
How motivational techniques can be used to improve quality of performance..............................7
Task 2...............................................................................................................................................9
Solutions to work-based problems...................................................................................................9
Communicate in a variety of styles and appropriate manner at various levels.............................10
Time-management strategies.........................................................................................................11
Task 3.............................................................................................................................................13
Roles people play in a team and how they can work together to achieve shared goals................13
Team dynamics..............................................................................................................................14
Alternative ways to complete tasks and achieve team goals.........................................................15
Task 4.............................................................................................................................................16
Tools and methods for developing solutions to problems.............................................................16
Strategy for resolving the problem of labor turnover....................................................................17
Impact on the business of implementing the strategy....................................................................18
Conclusion.....................................................................................................................................19
References......................................................................................................................................20
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Introduction
In modern world the travel and tourism sector has been growing rapidly. In this case it is
essential for the employees to be skilled and effective. In terms of handling the workplace
properly the staffs must have some skills. The general skill is based on different types of activity
such as communication, problem solving, planning and implementation, teamwork, self
management, technology, learning and initiatives. It has been noticed that the own
responsibilities and performance objectives help to develop self assessment in workplace. With
the help of proper skills the employees can develop proper decision for the development of the
company. Thus, the communication and problem solving skills are effective for the business.
Basically, in the company there can be some problems and the problems can be solved with
proper managerial skills as well as management strategies. However, in terms of conducting the
study the company Travelodge has been chosen.
Travelodge Hotels Limited can be identified as the private company that has been operating in
the hotels as well as the hospitality industry throughout the United Kingdom. This is the second
largest hotel business in the UK. They provide effective hotels and services in proper budget
which help them to attract more customers and sustain in the competitive market.
Task 1
Own responsibilities and performance objectives
My responsibly as well as the performance of the employees has been analyzed in the below part
of the study
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Team work: In the business proper team work is important. I have identified that the
effectiveness of the team performance can provide better impacts than the individual
performance. However, the overall team performance can be depended on some activities like
equal involvement of all team members in the decision making process (McLaughlin et al. 2019,
p.90). Also the proper supports of the team members are also essential. Thus, I have the
responsibility of develop my team work more.
Creativity: With the help of proper creativity the companies can get proper helps from the team.
I can also help the business with creative ideas and support the team along with their
performances. Thus, my major responsibility is to implement a training session for employees to
understand the simple way to conduct their job in a well manner.
Communication: As per my thinking, proper communication system can enhance the
understanding of the employees. Thus, the team performance can be developed with effective
communication. Along with this the issues among the works can be managed with proper
communication as well. With the help of communication system the staffs can also develop
better decision as well.
Problem solving: With the help of this skill the team members can reduce the issues from the
workplace. Like this the company can gain proper success. As per my opinion I have the
responsibilities to solve the business problems with proper problem solving skills.
Leadership: The leadership quality improves team bonding and direct team to fulfill the
objectives. I have observed that team leaders have taken the help of information technology for
finding solution of issues and track team members performance.
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Own effectiveness against defined objectives
I am working in the Travelodge and my role is to manage the team as I am a team leader in the
organization. As per Bendall, (2019, p.200), thus, my responsibility is to analyze the overall
target objectives in a proper way. There are some objectives which have been developed by the
company and in terms of achieving the objectives there can be some activities and effectiveness
which can be helpful for me to support the business. Thus, I have been implemented few
activities which can develop my team effectiveness.
Develop the responsibility of my group members: I have properly divided some small
responsibilities to each and every group member of the team. Like this they can effectively
manage the overall responsibilities of the company.
Develop knowledge: In this case it can be seen that I have developed an effective training
program for improving the skills and efficiency of the team members. Like this they can properly
manage their performance and the company can get proper success. This is how the team makes
some plans as well as implements some changes for developing the effectiveness of the team.
Analysis of the terms and policies: The policies of the company Travelodge I have identified in
a well manner. In Travelodge I have noticed that the policies have proper health and employment
policies for the employees. Like this the future activities of the staffs can be managed properly as
this motivates the team members more.
Recommendations for improvement
Skills of professional Current level Best current example Ways to improve
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Communication skills Medium
Development of
communication about the
job design
Developing group
discussion, get some
training
Listening skill Medium
Listen the overall job
design from the team
members
Take the helps from team
meeting, seminar, as well
as proper training systems
Effective Leadership skills Medium
The team can be managed
with proper leadership
skills and team members
can be managed with this
skill
The leaders of the team
can provide some
responsibilities to the
team members for leading
the team. On the other
hand, they can get some
training regarding the
leadership styles (Bates et
al. 2019, p.26).
Planning or decision making
skills
Medium
With the help of proper
planning the company can
get some benefits by
managing the overall
activities.
Proper decision making
skill can be developed
with proper
communication process
with several team
members.
Presentation skills Average The employees cannot With the help of the
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present their understanding
and opinion to the team
leaders.
managers the team
members can identify the
presentation skills.
Problem solving skills Medium
In the company there can
occur different kinds of
problems and the team
members can solve the
problems with proper
understanding of the issues.
The members can gather
some information
regarding problems of the
workplace. On the other
hand, they also can use
different kinds of
information technologies
for handling the problems
as well.
Self- Management skills
Medium
The employees may not
able to conduct their work
within the given time.
They need to start
working in a proper way
and try to finish their
works in the given time.
How motivational techniques can be used to improve quality of
performance
As per early discussion it can be seen that the team members. According to Fearon et al. (2019,
p.18), the team members have several issues about their presentation skill, communication skill
and others. Thus, as a leader it is important to develop proper plans for handling the situation.
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In this case it can be seen that with the help of the Maslow hierarchy of needs the staffs can get
motivated and they can try to manage their issues along with they will also develop their
performances more.
Sources: Di Gregorio et al. (2019, p.11)
According to the Maslow’s hierarchy of needs, the team leader has to implement different
satisfaction process which have been given below
Physiological needs: The employees of the company can have some physiological needs. In this
case it is important for the leaders to understand the needs and demands of the employees and
provide them proper services. Basically, the employees of the organization can have some basic
needs like food, sleep, water and many others. Thus, the company must provide some services to
the employees like this they can perform their tasks in a satisfied way.
Safety needs: As stated by Bridgstock, (2019, p.143), the employees also can have safety needs.
In this case it can be seen that, it is important for the leaders to analyze the safety needs and thus
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the leaders can analyze the health security, security of the resources, employment security and so
on.
Love or belongings: On the other hand, it can be seen that the staffs can develop their It has
been observed that sometimes the employees became good friends and good supportive staffs
relationship with other employees. Thus, the leaders need to understand their friendship and
manage their relationship and bring them in a same team. Like this they can perform more
actively in the workplace.
Esteem needs: In the case of esteem needs it can be seen that the employees can need of
confidence, respect, achievements in their workplace. Like this the leaders need to provide
proper work environment to the employees and this can motivate them to work more effectively
(Teng et al. 2019, p.77).
Task 2
Solutions to work-based problems
As per Lord et al. (2019, p.22), Travelodge has been facing some issues regarding the
management of their employees. Thus, the employees have not been working positively in their
workplace. In this case it can be seen that, the employees have been facing some communication
issues, listening, leadership related issues, decision making issues, and presentation related
problems, problem solving issues and so on In this case with the help of proper training process
the team leaders can manage their team members in a well manner.
Therefore the team leader of Travelodge has developed a planned for starting a training process
and the training can be based on the communication skills, seminar, proper team meeting,
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leadership strategy, overall skill development and so on. The detail of the team effectiveness and
team development has been analyzed below
Training: In this case it can be seen that the managers of Travelodge has planned to provide
some training to the employees. Like this the employees can get proper knowledge which can
develop their skills. In this case the overall communication skills of the employees can be
developed in a proper way. This is how the employees can interact with each other and they can
develop their activities more.
Coaching: On the other hand, the coaching session to get the best performance from the
employees. It can also enhance the overall knowledge level and decision making capability of
the staffs as well. Like this the employees can perform with proper ability and proper experience
(Kane and Banham, 2019, p.101).
Mentoring: However, mentoring is another important part for the development of the
performances. The leaders can analyze the activities of the staffs and the leaders can share their
experience with their staffs as well. This is how they can easily develop the skills as well as
experiences of the employees and the employees can easily handle the business problems in a
well manner. This is how the overall understanding between the staffs as well as team leaders
can be increased. Thus, this can provide positive effects on the business process and
development of Travelodge.
Communicate in a variety of styles and appropriate manner at various
levels
To,
Senior manager of Travelodge
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I am the manager of Travelodge and this letter is to inform you that our company has been facing
some issues. There are mainly the team management issues and the employees are not properly
able to do their jobs due to lack of knowledge. Thus, Travelodge has been decreasing the level of
performance. In this situation I want to make some plans for handling the situation.
Hope, you have understood the problems and you will cooperate with me in my new strategies.
From,
Your’s faithfully junior manager of Travelodge
Memo
From: Junior manager of Travelodge
To: The employees of Travelodge
Subject: Problems of Travelodge
I want you all to inform that, currently we are facing some problems. Due to your lack of
knowledge our business has been facing some issues. Thus, you need to develop your skills to
manage your performances.
To control the issues I am going to implement a training process for you all. Hope you will
cooperate with me.
If you have any questions regarding this memo you can contact me on
[e-mail]
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Time-management strategies
In terms of developing a business the companies need to keep focus on the time management
process. Thus the HRM team as well as the team leaders uses time management strategies to
develop the result of the employee performances. There are some different strategies of time
management which are given below
Sources: Nalawade et al. (2-19, p.20)
At first the manager can arrange meeting for the employees and in the meeting they can properly
communicate regarding the next activities and the goals. On the other hand, they also develop
effective plans for meeting their adopted goals in a easier way. After identifying suitable way,
the team leader has promised the workforce to achieve the goal. On the other hand, it can be seen
that the team leaders always help the employees to manage their activities and finish them in a
given time. Like this they can achieve their goals in a short time. Thus, in this case I can develop
the goals for the employees of the company and provide them proper time limit for achieving the
goal. Along with this I will always try to communicate with each staff for understanding the
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