Employability Skills Report: Managerial Roles and Performance

This report focuses on the employability skills required for a manager within the Travelodge hotel chain, examining the individual's roles, responsibilities, and performance objectives. The report delves into self-assessment, identifying strengths and weaknesses in relation to defined objectives, and recommends strategies for improvement. It explores motivational techniques, including Herzberg's and Maslow's theories, to enhance employee performance. Furthermore, the report addresses work-based problems such as interpersonal conflicts and low employee retention, proposing solutions for effective communication and retention strategies. The analysis extends to team dynamics, problem-solving methods, and the impact of these strategies on business outcomes, providing a comprehensive overview of essential managerial skills in the hospitality sector.

Employability Skills

Table of Contents
TASK 1............................................................................................................................................3
1.1 Own roles and responsibilities in Hotel. .........................................................................3
1.2 Determining own effectiveness against defined objectives .............................................4
1.3 Recommendation for improvement .................................................................................5
1.4 Motivational techniques for improving quality of............................................................6
performance ...........................................................................................................................6
TASK 2............................................................................................................................................8
2.1 Generating solutions to work based problems .................................................................8
2.2 Communicating at various levels in different styles and in proper manner.....................9
2.3 Different types of Time management Strategies............................................................10
Task 3.............................................................................................................................................12
3.1 The various types of team roles. ....................................................................................12
3.2 Analyse team dynamics.................................................................................................13
3.3 Different ways to achieve team goals.............................................................................15
Task 4.............................................................................................................................................16
4.1 Different tools and methods for developing solution to problem...................................16
4.2 Strategy for resolving problem of labour turnover.........................................................17
Model for retaining the employees-.....................................................................................17
4.3 Impact of the strategy on business..................................................................................17
CONCLUSION..............................................................................................................................18
REFERENCES..............................................................................................................................18

INTRODUCTION
Employability skills can be defined as the skills required by an individual to perform their
roles and responsibilities in systematic manner at workplace. It is the skills which are required to
be developed by an individual in order to explore as well as capture employment opportunities.
Employability skills can also be referred to as set of an essential skill which includes
development of knowledge base, mind-set and expertise which is very much crucial in order to
achieve success in career. The tops employability skills which are need to be developed by an
individual in order to get job these are communication, planning, time management, teamwork
and also professional qualifications. In addition to this, soft skills are also very much essential in
order to get success at workplace. It is the employability skill set which enable an individual to
get higher position within an organisation. Self-management is considered to be as an essential
factor which assist an individual in development of employability skills.
The report will have focus on identification of an individual roles as well as
responsibilities and performance objectives in Context of Travelodge hotel. It is basically a
private limited company operating business in hospitality sector. Study will emphasize on
analysing the team dynamics.
TASK 1
1.1 Own roles and responsibilities in Hotel.
As a manager in Travelodge hotel , I am responsible for recording of business
transactions for hotel and also administrating accounting department . In addition to this, I am
also responsible for budgeting as well as financial management. MY role in Travelodge is to
plan, direct and organise all accounting activities. I am responsible for preparing the daily work
schedule for employees in accounting department (Jackson and Oliver, 2018.). My role is to deal
investment activities, and develop plans and strategies for the long-term financial goals of
organization. In addition to this, my duty is to make sure that auditing of financial records are
done on time. I am also responsible for making sure that all the laws and accounting standards
or regulations are being followed. I am also responsible for taking investment and other financial
decisions for an enterprise.
My performance objective in context of manager in Travelodge hotel is to help an
organisation in improving financial performance within six months.

In context of training and development, it is the responsibility of manager to identify the
need of training by workers. In addition to this, manager in Travelogue is also responsible for
providing an appropriate training to employees. It is the responsibility of manager to ensure that
all workers in an organisation remain competent as well as skilled for their jobs. Manager is also
responsible for management of all those department that have duty to provide training to
workers.
My performance objective is to train all the employees and to improve pergormance
standards. The other performance objective is to help an organisation in increasing working
efficiency as well as productivity.
1.2 Determining own effectiveness against defined objectives
It is very much important in order to evaluate own effectiveness. Self -assessment or
evaluation assists an individual in identifying the skills which they are required to developed in
order to accomplish defined objectives (Sotiriadou, Daly and Guest, 2019.). As my primary
objectives is to assist Travelodge in improving the financial performance for that I will need
following skills that is an effective communication sill, knowledge about financial management,
analytical skills, negotiation, presentation skills etc.
Swot analysis is considered to be as one of the effective technique which can be utilised
for analysis own strength and weakness against set objectives. MY strength and weakness
against set objectives are :
Strengths:
Good analytical approach.
Excellent written communication skills.
Strong understanding of applicable accounting
regulations.
Weakness:
Lack of commercial and business awareness.
Lack of an effective oral communication skills.
I need to improve technical as well as
presentation skills.
Opportunities: Threats:

To foster my career growth in accounting or
financial management field. Increase in competition.
Accounting errors
The development of commercial awareness is crucial as it will assist me in making my
significant contribution in achievement of business goals. It will help me in increasing my
participation in business activities. Oral communication skills will help in strengthening my
relationship with other people at workplace. Technical skills is important as it will assist me in
increasing my working efficiency as well as productivity.
1.3 Recommendation for improvement
Continuous development is very much important in order to develop required skills as
well as core competencies. According to the self-evaluation, I need to convert my weakness into
strength for that in need to enhance my skills which I can improve by using the resources. For
instance, I will attend seminar and training events for generating business awareness. I will seek
support from friends and technical department in order to enhance my technical as well as
presentation skills. I will join personality development or language classes for improving
communication skills.
Skills need to be
developed
Resources
required
Activities
required to be
performed
Criterion for
measuring
success.
Target date.
Oral
communication
skills
Books , support
from coach
I will unroll
myself for the
personality
development
classes.
I will also get
admission in the
language classes.
Feedback from
friends, family
members ,
colleagues etc.
Within four
months

IT skills Support from
colleagues in
technical
department
I will seek
support from
colleges in
technical
department.
I will attend
training
programs.
Feedback from
technical team
Within six
months
Commercial
awareness
Internet , books,
magazines,
journals, online
articles,
newspaper etc.
I will conduct
research online
using internet in
order to gain
knowledge about
industry.
I will read
newspaper .
I will also attend
seminars.
Self -assessment. Within eight
months
1.4 Motivational techniques for improving quality of
performance

Motivation can be referred to as internal procedure which makes an individual move
towards accomplishment of goals. It can define as internal desire to achieve something. The
motivation has positive effect on employees' performance. It is the motivation which leads to
high level of commitment from workers. It is the satisfaction which is grained by an individual
at workplace and inter sic motivation which inspires an individual to improve their performance
at workplace.
In context of Travel lodge hotel, there are various motivational techniques which can be
use by management in an organisation for positively influencing people so that their performance
will improve:
Herzberg Motivational theory: It is the theory which is that quality of an individual
performance at workplace is highly influenced or effected by mainly two factors these are
hygiene as well as motivation. According to the Herzberg Motivational theory there are number
of variables which can have influence on individual motivation level and also on quality of
performance, some of such factors are working hours as well as conditions etc. It is the
hypothesis which also states that self -awareness is the main factor which can assist an individual
in enhancing quality of their performance at workplace (Gill, 2018). In context of travelodge,
manager in an enterprise is required to provide training to employees at regular time, as it will
assist workers in generating self-awareness which is very much important in order to improve
performance at workplace.
In addition to this, the other motivational theory is Maslow hierarchy of need theory. It is
the hypothesis which states that an individual needs can be categorise and arranged in Hierarchy
according to the priorities. Basics need should be given high priority. Maslow hierarchy of need
theory states that if all the needs of employees are fulfilled they feel motivated as well as work
more dedicatedly and have complete concentration on their work which is very much Important
in order to maintain quality of performance (Stow and Crawford, 2018.). The different needs of
workers which are to be fulfilled are psychological needs, security, social needs, self-esteem and
self-actualisation. In context of Travelodge, employer is required to fulfil the basics needs of
workers. In addition to this, manager or leaders in an enterprise is required to provide guidance
during the task, as it is very much important in order to motivate workers for improving the
quality of performance.

TASK 2
2.1 Generating solutions to work based problems
There are various types of problems that are based on work in the organisation, are
identified while performing the job role and responsibilities in Travelodge. Handling the
different types of issues is very important for achieving the objectives of the organization. They
are as follows-
Interpersonal conflicts-
Problem -
Interpersonal conflicts refers to the difference in the opinion and attitude of the peoples in the
organization. One of the major workplace issue that was identified in the organization during the
work experience in the hotel is interpersonal conflicts. Interpersonal conflicts occur between the
subordinates of the Travelodge is due to their difference in the attitude and opinion of the
employees.
Solution-
The top level management of the Travelodge should adopt various types of strategies for
dealing with the interpersonal conflicts that are happening in the organization. The company
should organize various programmes for improving the communication skills of workers.
Employees should be given an opportunity to describe their problem so that, they will feel
motivated (Belwal, 2017).
Low retention-
Problem-
Employee retention refers to the efforts that are made by the management of the company
for retaining the employees. Another major issue that is occurring in Travelodge is low retention
of employees in the organisation. There can be various factors due to which skilled workers are
leaving the hotel. Some of the reasons behind low retention are either the employees are getting
new opportunities in some other company or they are not comfortable with the culture of
Travelodge.
Solution-
For increasing the retention of workers in the organization, regular feedback should be
obtaining from employees and they must be provided various tools for motivation like financial

and non-financial incentives . Company has faced challenges of collecting information regarding
labour turnover during feedback..
2.2 Communicating at various levels in different styles and in proper manner.
There are various styles in which workplace problems can be communicated at different
levels of Travelodge. There are different types of verbal and non-verbal methods can be used for
communicating the problem of low retention of employees.
Verbal methods-
Company can use different methods of verbal communication for communicating with
various peoples at different levels. It will include oral as well as non-verbal communication
methods. In oral communication, problem can be explained with the help of presentation,
through formal meeting with senior executives of Travelodge etc. Written communication
methods can be used such as through e-mail, formal letter to top level management of
Travelodge, memos. There must be clarity while communicating the issue (Ruge, 2017).
Non-verbal methods-
Travelodge can use various non verbal methods of communication. Meeting should be
conducted with senior management of the hotel. While having meeting with top level
management, facial expressions, gesture etc. will play an important role.
Formal letter for describing the issue of low retention of employees-
To,
The Senior management
Travelodge Hotel
Date- 12/05/19
Subject- For describing the issue of low retention of the employees in the organization.
Dear Sir,
From past 2 weeks I am observing the issue of high turnover of the workers of the hotel
due to various reasons like employees are not comfortable with the culture of the organization or
they are finding better employment opportunities in other companies. It is a high time for
considering different ways of solving the issue. So that, skilled employees will not leave the
hotel.
Sincerely,
The Manager

Travelodge Hotel
Memo for describing issue of low retention of employees-
Date- 12/05/19
To- all the staff
From- The Manager of Travelodge
Subject- For communicating the issue of low retention of employees.
I am concern with the issue of high labour turnover of skilled workers of the organization
and to solve this problem top level management of Travelodge is going to implement a new
procedure of collecting feedback from all the staff regarding their work and this policy will be
implemented on 12/05/19. So that, reasons behind the employees leaving the organization can be
determined.
Please, provide your full support for successful implementation of the new policy in the hotel.
Sincerely,
The Manager,
Travelodge Hotel.
2.3 Different types of Time management Strategies.
Management of time refers to managing and developing a plan for dividing the time required for
performing different types of activities.
Time management is important because effective management of time helps to improve the
efficiency and productivity of work.
Management of time refers to a process of controlling the time that is required for performing
various types of activities.
Time management is very important for managing various activities. There are various
types of strategies for managing time that can be considered for managing the time required for
performing different types of tasks as a Manager of the hotel. These strategies will help to
improve the productivity and performance.
Prioritizing the work-

One of the most important strategy of managing the time is prioritizing the work. Arrange
the daily routine work on the basis of their importance. This strategy will help to perform the
most important task first and less important activities later on (Fletcher, 2017). Therefore,
categorizing and prioritizing the tasks to be perform in Travelodge will help to focus on the
problems that are actually require focus. This will help to determine the time required for
performing different tasks in the hotel.
Setting daily goals-
Goals should be set for performing various functions. These goals must be practical. This
strategy will help to achieve targeted objectives. For setting the goals, manager of Travelodge
can prepare a list on monthly, weekly basis.
Review daily progress-
Manager of Travelodge can use a time management software for reviewing the daily
progress of various activities. Avoid multitasking activities on a particular time for improving the
productivity of work.
Limited multitasking-
Multitasking should not be done on daily basis. If various activities are undertaken at the
same time otherwise, nothing can be achieved. A list should be prepared for undertaking
important activities of Travelodge first.
Reduce the interruptions-
To improve the productivity of work, determine those activities that may interrupt while
performing important tasks of the hotel. Avoiding the interruptive activities will help in effective
performance of important activities. For example- Manager should not regularly check e mails
while performing an important task like attending a meeting.
Focus on important activities-
Before starting any new activity, Manager of the hotel should identify the tasks that will
impact the performance of the team or impact the project undertaken in a positive manner.
Delegate the task-
Manager should delegate less important tasks because it will help to save the time for
focussing on important activities of the hotel. This will help to effective completion of various
important task and also motivate the workers of the hotel.

Task 3
3.1 The various types of team roles.
Team work refers to performing various activities in a group so that, objectives of the
individual team and organisation can be achieved. The term role refers to the way in which group
members will behave.
There are various team roles that will be played by the members of the team so that, not
only individual goals but team goals can also be achieved. Different types of roles of team
members of Travelodge can be understood through Meredith Belbein's Model will be used by the
Manager of Travelodge for identifying different roles that will be performed by employees in a
team. They are as follows-
Figure 1 : Belbein's Teamwork Theory
Source : (Belbein's Teamwork Theory , 2018)