Employability Skills Report

This report focuses on employability skills within the context of a Travelodge hotel. It examines the development of personal responsibilities and performance objectives, evaluates effectiveness against those objectives, and provides recommendations for improvement. The report also explores motivational techniques, problem-solving strategies, effective communication at various levels, and time management strategies. Team dynamics are analyzed, and alternative approaches to task completion and goal achievement are suggested. Finally, the report evaluates tools and methods for addressing employee turnover, develops a strategy for resolving this issue, and assesses the potential impact of implementing the proposed strategy on the business. The report draws on various academic sources and demonstrates a practical application of employability skills within a hospitality setting.

Employability Skills
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TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Developing set of own responsibilities and performance objectives.....................................3
1.2 Evaluate own effectiveness against the defined objectives set..............................................4
1.3 Recommendation for improvement based on how effective you have been.........................5
1.4 How motivational techniques can used to improve the quality of performance....................5
TASK 2............................................................................................................................................6
2.1 Develop solution to work based problems.............................................................................6
2.2 Communicate in variety of styles and appropriate manner at various levels........................7
2.3 Effective time management strategies...................................................................................7
TASK 3............................................................................................................................................8
3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals.............................................................................................................................................8
3.2 Analyse the team dynamics.................................................................................................10
3.3 Suggest alternative ways to complete tasks and achieve team goals...................................10
TASK 4..........................................................................................................................................11
4.1 Evaluate tools and methods for developing solutions to problems with Travelodge Hotel 11
4.2 Develop an appropriate strategy for resolving the problem of labour turnover in
Travelodge hotel........................................................................................................................12
4.3 Evaluate the potential impact on the business of implementing the strategy......................12
CONCLUSION .............................................................................................................................13
REFERENCES..............................................................................................................................14
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INTRODUCTION
Employability skills are those skills that enable the employees to be successful in their
job. The employers while selecting the employees often look for the skills and abilities that go
beyond their qualification and experiences (Developing your skills, 2015). However, the
employability skills also help the individual to participate effectively at the workplace. The
different employability skills include self management skills, team work, decision making skills,
interpersonal skills etc. that attract employer to select the candidate for performing the job role.
The employer basically looks for the candidate that possess various set of skills and abilities that
assists them in rendering adequate services in the organization. The present report focuses on
Travelodge budgeted hotel that focuses on rendering various accommodation services to their
guests and customers. Moreover, the key focus of hotel is to make their customers happy through
providing them required services.
The report will further discuss and determine the individual own responsibilities and
performance objectives that will support the manager in rendering adequate services to meet the
defined objectives. Further, it will also focus on developing the interpersonal and transferable
skills so that they can manager the work-based problems that arises within the organization. In
addition to this, report will further develop an effective strategy that would support them in
solving the problem within the organization.
TASK 1
1.1 Developing set of own responsibilities and performance objectives
Travelodge hotel is one of budgeted hotels within UK that focuses on delivering quality
hotel services as well as various accommodation services to customers and guests who visited
their hotel (Employability Skills 2000, 2015). Working as manager within the hotel premises I
must developed my own set of responsibilities and duties that I have to performed in order to
attain the performance objectives. While rendering service as manager my set of responsibilities
include-
1. Ensuring proper planning and scheduling the hotel activities that is catering services,
room cleaning services, accommodation services etc.
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2. I must also have responsibilities to greet the customers in the effective manner and
provide them comfortable environment.
3. Maintaining proper structure within the Travelodge hotel through developing proper job
description for the front office staff of hotel (Employability Skills, 2015).
4. My responsibility as manager is to deal with the complaints and feedback that are
provided by the customers so that in future I can overcome the problem and issue and
provide pleasant stay.
5. My set of responsibility also include carrying out inspection within the hotel premises
and services that are rendered by the staff and employees.
Therefore, all the above set responsibility swill support me in accomplishing the
performance objectives that is setting and monitoring the activities of employees and staff those
who are catering services to guests and customers. In addition to this, I have also found that with
the certain set of responsibilities I must also determine the requirement of hotel staff and
employees so I can provide proper training sessions for them so they can render quality and
standard services.
1.2 Evaluate own effectiveness against the defined objectives set
From the above defined set of objectives that is setting and monitoring the activities of
hotel staff and to devise training session to employees I have evaluated my own effectiveness
that is I must have proper planning and organizing skills that support me in setting all the day to
day activities among hotel front staff and other so that they can easily accomplish their activities.
Furthermore, I have also evaluated that I have immense knowledge and information related with
preparing and devising job description of the job role that support me in setting the activities to
all the staff (Employability skills-you need for a Job, 2015). In addition to this, for monitoring
the activities I possess effectual interpersonal skills as well as computer skills that assists me in
observing the activities of staff within the hotel premises.
In addition to this, I have also evaluated that I have effective communication skills that
support me in understanding the needs and requirement of staff rendering services within the
premises. With the proper communication skills I can easily communicate with the staff and
employees so that I can easily understand their requirement and provide them required training
accordant with that so that I can easily amend their skills and abilities.
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1.3 Recommendation for improvement based on how effective you have been
In order to render effective and quality performance within the Travelodge hotel as the
manager I must focus on certain recommendation so that I can improve my working perspective.
The recommendations for improvement must be as follows-
1. For rendering the proper accommodation and other services within the hotel I must
improve the working activities through devising teams in Travelodge so that activities
must be accomplished in the proper manner (Brewer, 2011).
2. It has been also recommended that for the improvement within my activities I must also
change the leadership styles that I follow to direct and lead the personnel and staff within
the hotel. For instance; I must ensure participative form of leadership style so that I can
encourage staff and employees to put their suggestions and ideas for resolving the
problem.
3. Furthermore, for the improvement it has been also recommended that to perform in the
effective manner I must design proper format and structure of job description so that in
can easily hire the qualified and competent personnel (Bellé, 2013).
4. For attaining effectiveness it has also recommended that I must analyse the performance
gap among the staff members so that I can successfully overcome the shortcomings and
defect from the staff.
5. In order to enhance the effectiveness among the manager activities it has been
recommended that they must encourage participation among the employees and staff
through open conferences and meeting within the organization (Hamid and et. al., 2010).
With the help of this employees and staff rendering services in the Travelodge would put
forward their ideas and thoughts among management authorities.
1.4 How motivational techniques can used to improve the quality of performance
In order to improve or amend the quality of performance among the Travelodge staff and
employees manager must use several motivational techniques that would support them in
motivating the staff towards performing the quality services to their customers and guests
(Verbeke, Dietz and Verwaal, 2011). The different motivational techniques that are used by the
Travelodge manager are as follows-
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1. Reward and incentives: The key motivational technique that can be used to improve the
quality of performance include providing reward and incentives to the staff and
employees for rendering the quality performance within the premises (Flynn, 2011).
Rewards and incentives are often provided by the higher authorities to acknowledge the
services that are rendered by the employees towards their customers and guests. Reward
provided by the Travelodge manager must be in form of gift or award that is being given
to motivate the employees and enhances their commitment towards the hospitality
organization (Skudiene and Auruskeviciene, 2012). On the other hand, incentives are in
the form of monetary aspect that also act the motivation tool for employees thus, it boost
their morale.
2. Effective organizational climate: Another motivational technique that is being used by
the Travelodge hotel manager is providing effective organizational climate so that
employees and staff can render proper services to their guests and customers (Stringer,
Didham and Theivananthampillai, 2011). For instance; the work of receptionist is to
manage the customers details those who are checking in and out from the hotel.
Therefore, manager must provide them proper computerized system so that staff can
properly render their services.
TASK 2
2.1 Develop solution to work based problems
Working as manager within the Travelodge hotel I have come across various problems
and issues within the organization. The key work based problem that often arises in the hotel is
related with the retaining the staff within the hotel. With the sudden increase in the activities or
work load employees often cease the job and look for the other job (Cossette and Hess, 2012).
Therefore, it is essential for me to develop and evolve the effective work based solution so that I
can easily overcome the situation form the hotel. It has been measured that to avoid the issue I
must improve my activities that is I must focus on conducting or managing the exit interview of
the staff that are leaving the job position from the hotel. Furthermore, I must also undertake the
performance appraisals approach so that I can easily measure the performance and provide them
acknowledgement for their services that they can easily be retain within the hotel (Sarangi and
Shah, 2015). In addition to this, I must also consider proper and effectual environment so that
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staff or employees rendering services within the organization may not have negativity around
them and lead to quit the job.
2.2 Communicate in variety of styles and appropriate manner at various levels
There are varieties of communication styles that is followed by the manager of
Travelodge hotel so that they can easily communicate the problem and their solution among the
different level. For instance; to communicate the problem and solution to the top level authorities
manager of Travelodge must write a formal letter to the senior management regarding the
problem that they face within the premises (Bruce, 2012). Formal letter is considered as the best
and effective communication style that is used to communicate with the higher level authority. In
addition to this, manager can also focus on conducting the meeting where all the higher
authorities present at the place and manager communicate the problem to them. On the other
hand, to communicate the work based problem to the all hotel staff manager can use memo form.
Memo is consider as the effective form of communication under which manager with the help of
memo circulate the problem and their solution to the staff (Reyes, 2011). In addition to this, to
make middle management awake regarding the on-going issue within the organization manager
must focus on sending email to them. They can be successful aware regarding the frequent issues
and scheme must also be recommended via mail so that they may engage in the activities that
outcome in retaining the employees within the Travelodge company.
2.3 Effective time management strategies
Moreover, manager of Travelodge must focus on the effective time management
strategies so that they can easily manage the issue and activities in the proper time period. The
different time management strategies that are used by the manager of Travelodge include-
Prioritizing the work
It is an effectual time management plan of action under which the manager of Travelodge
hotel must bifurcate the important tasks and activities and allocate them to the staff so that they
may perform the urgent activities on the priority basis (Burguillo, 2010). Prioritizing the work
and activities would also support the manager in carry out the important activities firstly so that
they can manager the other activities in the proper manner.
Delegating the difficult tasks
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Another effectual time management strategy that is used by the Travelodge hotel is to
delegate or assign the less important activities to the other staff that are not capable of handling
the important and key activities (Developing your skills, 2015). Manager would delegate the
important activities to those staff that are capable enough in performing the tasks. Thus, difficult
task must be assigned to the individual that possess proper skills and capabilities that would
easily accomplish them and resolve the problem from the premises (Zuzel and Saunders, 2010).
Thus, manager of Travelodge should assign or shift the project to the eligible worker that can
manage the issues in effective manner. Therefore, shifting the action to other individual is also
consider as an effectual time management strategies that is used by the manager.
TASK 3
3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals
There are different team roles which people play in their team. Researcher R. Meredith
Belbin has analysed the nine team roles and has categorized them into three classified groups and
they are action oriented, people oriented and thought oriented. Moreover, each team role is
associated with their own behavioural and interpersonal strengths (Wiatrowski and Bernardin,
2013). Belbin has accompanied with the characteristic weaknesses which has related to the each
team role. The nine team roles are as follows: Shaper: It is the people who challenge the team to improve in the respective field. They
are dynamic in nature and always enjoy stimulating others, questioning the various norms
and finding different methods for solving the problems. But they are very argumentative
and may offend people's feeling. Implementer: These are those who the turn the ideas of the team into to the practical
actions and plans. They do their work systematically and efficiently as well as able to
organized well also. On the other hand, implementers may be inflexible and can be
resistant to change (Stone and et. al., 2012). Completer – Finisher: They are the people who see that projects are completed
thoroughly. They ensured that there will be no errors or omissions and they pay heed to
the smallest details. These people are very concerned with the deadlines and make sure
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that job is done on the given time frame. Whereas, complete finisher also worry
unnecessarily and find difficult to delegate. Coordinator: These are the ones who acts as the team leader and been referred to as
Chairman. They guide the team to accomplished the objectives of the Travelodge hotel.
They often listen to their team members and able to recognize the value of each member
as well as able to delegate the task effectively (Roles in Groups and Teams, 2016). But,
they delegate too much personal responsibility and are manipulative. Team worker: They are people who work together and make sure that the team are
working effectively. These people are flexible, diplomatic and perceptive but prioritize
team cohesion and helping people in the team. However, they are indecisive, maintain
uncommitted positions during discussions and decision making.
 Resource Investigator: They are considered as the innovative and curious people who
explore available options, develop contacts and able to negotiate the resources. They are
enthusiastic team members who analyses and work with external stakeholders to assist in
accomplishing its objectives and goals of Travelodge hotel (Travelodge, 2016). Plants role: It is the creative innovator which comes up with new ideas and approaches.
They will able to deal with the praise but criticism is hard to handled. They are
introverted and prefer to work apart from the team. This is because their ideas are so
novel and can be impractical at times. But, sometimes, they have poor communications
and tend to ignore given parameters and constraints. Monitor Evaluator: They are best at analysing and evaluating ideas which other people
are come with (Sauntson and Morrish, 2013). They identified the pros and cons of all the
options of decision and then use in the strategic approach.
 Specialist: They are the people which has the specialized knowledge which are needed
for any job. They pride themselves on their skills and abilities which they work to
maintain their professional status. They fully committed themselves to the field of
expertise. However, they have limit in the contribution, lead to preoccupation with
technicalities at time of expense.
Here, Action oriented roles are comprises of shaper, implementer, complete finisher
(Lekkas and et. al., 2011). Moreover, People oriented roles are of coordinator, team worker and
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resource investigator. Whereas, thought oriented roles constitutes about the plant, monitor –
evaluator and specialist.
3.2 Analyse the team dynamics
Team dynamics are the forces which influences the direction of a team's behaviour and
performance. Team dynamics are created by the behaviour of the team's work, team members
and of the team environment. When a team work together for the assigned connected task then
there are various dynamics which affects the company's productivity (Lowden and et. al., 2011).
This is because dynamics are affected by roles and responsibilities and have a direct result on the
productivity of the company. Team dynamics are the significant part of the organization and
working culture. The team dynamics have a major impact on the profitability of the organization,
whether people are enjoying their wok or not, staff retention rates, team and individual
performance, company reputation and many more. However, many times team dynamics are
being ignored and which can have a important impact on the team work. Team dynamics has
both the pros and cons which affects the Travelodge's profitability. For example, Team dynamics
can be goods when it helps in the improvisation of the team performance and effective team
performance will lead to the increased of revenues. On the contradictory, team dynamics can be
bad when it led to the conflict, demotivation and prevent team from achieving the goals
(Rosenberg, Morote and Heimler, 2012). This will adversely affect the profitability of the
organization. Furthermore, there are some weaknesses which are needed for the team dynamics.
It comprises of weak leadership, excessive deference to authority, blocking, group think, free
riding and evaluation apprehension. These problems are to be tackle carefully which will results
into better profitability for the organization.
3.3 Suggest alternative ways to complete tasks and achieve team goals
There are various alternatives which are needed to complete the task and accomplished
the team goals. For this, the some suggestions are given to improved the team dynamics by
providing different approaches. Firstly, tackling the problems quickly, defining roles and
responsibilities, breaking down the barriers and focusses on effective communication and to pay
attention to every and each details (Zuzel and Saunders, 2010). These strategies to complete the
task and achieving the team goals are as given as below:
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 Tackling problems quickly: The team member should solve the problems quickly by
noticing that from which member's behaviour, the groups are getting affecting. Here, the
team members can provides feedback to leaders to assists in tackling the problem. Define roles and responsibilities: The team which lacks focus in their work, can able to
lead to the poor team dynamics which struggle to understand their role in the group. For
this, the team can make team charter in which it will define the group's mission and
objectives and everyone's responsibility in the team and according to this, the task will be
delegated and work are to be done. Breaking down the barriers: Here, to break the barriers, the team leader can organize the
team, building exercises in which they are able to know each member of the team
(Burguillo, 2010). In this, each member will able to share their problems and ideas to
each other and tried to tackled the challenges which people are having. Focus on Communications: There should be an effective and open communication in the
organization or in team so that each and everyone able to connect with each other and
able to discuss their issues and views. The different types of communication are emails,
meetings, shared documents so that they are able to avoid ambiguity.
 Pay Attention: The authority should pay attention to to each and every things and pay
attention to frequent unanimous decisions and these can be group think, bullying, free
riding (Moors, 2010). It will encourage people to discuss their view if there is a frequent
unanimous decisions.
TASK 4
4.1 Evaluate tools and methods for developing solutions to problems with Travelodge Hotel
There are different tools and methods for developing solutions to problems with
Travelodge Hotel. So to reduce the employee turnover, then the employer should hire the right
people who are capable for defining the role to both the candidates and employers. The company
should fired the employees who are not suitable for the particular job and this is because it
creates the culture debt (Wee and et. al., 2010). The employer should time to time encourage
generosity and gratitude towards their employees. So that they remain motivated as well as
perform well in the organization. Travelodge hotel should come up with recognition and reward
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methods so as to keep motivated the employees as well as keep them happy and the employee
feel proud to be part of this organization. There should be flexibility in the organization and also
have the flexible life/ work balance and this will impacts the retention directly. In addition to
this, Travelodge hotel has to prioritize the employee happiness which is the key indicator of the
job satisfaction, absenteeism and alignment with values (McNamara and Jackson, 2013). The
chosen firm should make opportunities for development and growth through which more staff
gets attracted and doesn't think about leaving the job. This will led to the reduction in the
employee turnover in the Travelodge hotel.
4.2 Develop an appropriate strategy for resolving the problem of labour turnover in Travelodge
hotel
There are two appropriate strategies which will assists in the problem of labour turnover
in Travelodge hotel. First strategy is all about the designing the best compensation package. In
this, Tailor compensation packages are made for line manager and executive positions so to
know and review them at least annually. The chosen company should keep up to date with
market salary rates or make sure the HR department is up to speed. As stated that, there is a clear
relationship between benefits and turnover rates. Ensure that you provide standard industry
benefits, such as disability insurance, flexible hours, or life insurance where appropriate
(Strategy implementation and realisation, 2016). Travelodge hotel should always be open to
negotiation with valuable employees and tie pay to performance. Second strategy is provide a
great work environment to their employees. So that, the chosen firm should provide an attractive,
healthy as well as safe work environment for their employees. The Travelodge hotel's employer
are able to make furniture and equipment which will able to observe occupational health and
safety requirements and set up amenities and rest spaces where employees can take time out.
4.3 Evaluate the potential impact on the business of implementing the strategy
There will be certain impacts on the business of implementing the strategy. These both
strategies will have the both financial and non financial impacts on the business. For designing
the best compensation package, the industry will have to used their finance sources so that they
able to make effective package for their employees. As these are mainly made for the line
manager and executives so that it will provide impact on the financial impacts on the business of
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Travelodge hotel. Whereas, the other strategy is that great work environment which will provide
positive impact on the Travelodge business (Tong and Kuppens, 2010). This is because it will
need the less financial sources to set up a healthy and stable work life for their employees. These
both strategies has its own pros and cons which are providing them with different aspects that is
financial and non financial impacts on business. Hence, it is possible to turn strategies and plans
into individual actions, necessary to produce a great business performance.
CONCLUSION
In this report, it has been concluded that to achieved the performance objectives and
goals, the manager should developed the set of roles and responsibilities to evaluate its own
effectiveness. Furthermore, in order to improve the effectiveness , the manager should review the
motivational techniques which can be used to improvise quality of performance. Moreover,
Travelodge hotel has to developed solutions to work based problems in order to know the
various communications aspect which can be used at the various levels. The effective time
management strategies are appropriate factor for resolving work based problems. In addition to
this, there are team which are working effectively by fulfilling the some of the team roles by
analysing the team dynamics. There are some of strategies which Travelodge hotel are using to
reducing their employee turnover. Further, it has also focus on developing the interpersonal and
transferable skills so that they can manager the work-based problems that arises within the
organization. In addition to this, report has further develop an effective strategy that would
support them in solving the problem within the organization.
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