Employability Skills: A Comprehensive Analysis for Virgin Group

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EMPLOYABILITY SKILLS
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Table of Contents
LIST OF FIGURES....................................................................................................................................3
INTRODUCTION.....................................................................................................................................4
TASK 1....................................................................................................................................................5
1.1 DEVELOP A SET OF OWN RESPONSIBILITIES AND PERFORMANCE...............................................5
OBJECTIVES........................................................................................................................................5
1.2 EVALUATE OWN EFFECTIVENESS AGAINST DEFINED OBJECTIVES...............................................7
1.3 MAKE RECOMMENDATIONS FOR IMPROVEMENT......................................................................8
1.4 REVIEW HOW MOTIVATIONAL TECHNIQUES CAN BE USED TO IMPROVE QUALITY OF
PERFORMANCE..................................................................................................................................9
TASK 2..................................................................................................................................................11
2.1 DEVELOP SOLUTIONS TO WORK-BASED PROBLEMS..................................................................11
2.2 COMMUNICATE IN A VARIETY OF STYLES AND APPROPRIATE MANNER AT VARIOUS LEVELS. .12
2.3 IDENTIFY EFFECTIVE TIME-MANAGEMENT STRATEGIES............................................................15
TASK 3..................................................................................................................................................16
3.1 EXPLAIN THE ROLES PLAY IN A TEAM AND TO WORK WITH EACH OTHER FOR THE
ACHIEVEMENT OF THE SHARED GOALS...........................................................................................16
3.2 ANALYSE TEAM DYNAMICS........................................................................................................18
3.3 SUGGEST ALTERNATIVE WAYS TO COMPLETE TASKS AND ACHIEVE TEAM GOALS...................20
TASK 4..................................................................................................................................................21
4.1 EVALUATE TOOLS AND METHODS FOR DEVELOPING SOLUTIONS TO PROBLEMS.....................21
4.2 DEVELOP AN APPROPRIATE STRATEGY TO SOLVE THE PROBLEM OF LABOUR TURNOVER.......22
4.3 IMPACT ON BUSINESS FOR STRATEGY IMPLEMENTATION........................................................23
CONCLUSION.......................................................................................................................................24
REFERENCES........................................................................................................................................25
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LIST OF FIGURES
Figure 1: Hertzberg two factor theory....................................................................................................10
Figure 2: Maslow theory............................................................................................................................... 17
Figure 3: Tuckman theory............................................................................................................................ 18
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INTRODUCTION
Employability skills are those skills assisting the employees for retaining competent
with all other employees in the market. These skills assist the individual in the self-
development and growth and these are important when the employees and person
want and wish to work within the organization or the group.
This section will deal with the understanding of the employability skills and its
understanding in context to the Virgin Group. This assignment will focus on the
development of the set of responsibilities and the objectives of the performance. This
has also evaluated its own effectiveness with respect to the defined goals and objectives.
The second task has provided insights for the solutions for the work based problems in
context to the Virgin Group. The next task has provided insights for the team dynamics
and skills to work with others. The last task has provided the development of strategies
for problem-solving.
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TASK 1
1.1 DEVELOP A SET OF OWN RESPONSIBILITIES AND PERFORMANCE
OBJECTIVES
To lead the team in the organisation like Virgin Group is a crucial task for every
organisation. Being a manager at Virgin Group it is important to have an understanding
of the own responsibilities and the performance objectives which are as follows:
1. Job Responsibility: being a manager there are many responsibilities that must
be assured for the smooth functioning of the job and the organisation workings. As a
manager, the job responsibility is to ensure that all team are working with high
enthusiasm and energy and they are striving for the achievement of the goals of the
Virgin Group. The responsibility of the managers it to ensure that there is proper
planning of daily schedule of business and employee and also to coordinate the
reporting to the senior managers (Eijkelenboom and Vostroknutov, 2016).
2. Mutual Responsibility: Being a manager there are so many mutual
responsibilities and commitment that must be ensured within the organisation. The
main commitment that needs to ensure by the managers is to think about the well-being
of all employees and staff and team workers under which they are working. It is the
mutual responsibility of the manager to ensure that to meet the needs of all individual,
people, staff, subordinates and supervisors within the organisation (Noe et al., 2017).
3. Self-responsibility: As a manager at Virgin Group, he or she is the responsible
for their own undertakings and are accountable, responsible and answerable for
something within one’s control, power or the management of the Virgin Group. There
are some obligations that must be fulfilled by the manager for self. He or she is liable for
all his or her undertakings and all job roles that must be reported by him or her to the
senior managers (Eijkelenboom and Vostroknutov, 2016).
4. Ensuring safety at the workplace: As a manager, it is the main and crucial
responsibility to ensure safety within the workplace. The manager must be ensured that
their team members are provided with the healthy and safe working environment, and
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he or she is also liable for checking that there is the availability of all emergency and
preventive equipment and machines.
5. Customer satisfaction: This is the crucial aspect that is important for the
manager to ensure for the customers. This is the ultimate performance objectives of the
managers working in the Virgin Group (Noe et al., 2017).
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1.2 EVALUATE OWN EFFECTIVENESS AGAINST DEFINED OBJECTIVES
The defined objectives of Virgin Group are to ensure higher customer satisfaction and
provide world-class services to them. There is a need to evaluate the defined objectives
of the manager of the Virgin Group and for that, a development needs to be prepared
and planned which must ensure the following activities:
1. COMMUNICATION: The first element that must ensure is the communication of
the objectives of the companies to the members of the team, employees, subordinates
and all people working in the organisation. It is important for the manager to ensure
that all subordinates must aware of the goals and objectives of the individual and
organisation (Peters, 2015).
2. ON JOB TRAINING: On job training must be provided to the employees and staff
so that they can be proficient and competent in the workplace and they can work with
high proficiency. This enables people to have an understanding of job roles.
3. TEAMWORK/SPIRIT: Manager must develop the team spirit within their team
and they must be work in a team with unity, integrity and high productivity so that the
goals of the organisation can be achieved appropriately (Berman, 2015).
4. PRODUCTIVITY AT WORK: The productivity must be ensured and developed n
the organisation. The manager should assure that productivity in the Virgin Group must
be used for measuring the work efficiency and effectiveness of the staff.
5. CUSTOMER SATISFACTION: this is the main and crucial factor that must be
used for the evaluation. The customer satisfaction will reflect and provide the measure
of the efficiency of the staff members and manager in the Virgin Group (Rosen, 2014).
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1.3 MAKE RECOMMENDATIONS FOR IMPROVEMENT
The improvement in the organisation is crucial for the progress and growth and the
eradication of the problems and issues in the organisation. Manager of the Virgin Group
must ensure that the issues must be sorted and the improvements that can be made in
the following manner:
COMMUNICATION: This is the best way to making improvements in the organisation.
The communication enables the organisation to communicate the feedback to the staff
members. This is the vital key for the organisation to communicate all objectives and
goals to all people (Ruesch, et al., 2017).
COMPENSATION PACKAGE: The productivity is increased by the motivation among the
employees and staffs. The compensation package and incentives bring motivation
among the employees and staffs. The set target enables employees to achieve the goals
and also they must also provide compensation for the achievement of the target (Rosen,
2014).
Training: There is also the need for providing training to all employees and staff in the
Virgin Group as it will enable the staff to improves their performance in the workplace.
It makes the proficient and to work better with high proficiency.
PERSONAL DEVELOPMENT PLAN: The personal development plan also enable the
individual and people and staff of the Virgin group to look out the improvement area.
This enables to improve the skills for the further development of the employees that
also benefits the organisation (Berman, 2015).
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1.4 REVIEW HOW MOTIVATIONAL TECHNIQUES CAN BE USED TO IMPROVE
QUALITY OF PERFORMANCE
Motivation is the most important aspect of the growth and development of the
organisation. This must be ensured by all organisation. Being a manager at the Virgin
Group it is crucial for the manager to ensure that all employees and staff work with the
high motivation for the achievement of goals and objectives. As a manager of the Virgin
group following motivational methods can be used for the improvement of quality:
Employee participation: this is the best practice to motivate and encourage the
employee by the engagement and participation of the employees. The engagement of
employees will develop the feeling of respect, the involvement of employees and they
will work with high motivation for the goal achievement (Van Dooren et al., 2015).
Flexible working practices: This method also results in the great results as the
employees of Virgin Group get motivated to work without any time bound. They are told
to work for the specific hours a day according to their time suitability. This will bring
high motivation among staff and employees.
Incentives and rewards and recognitions: this is also the best method for the
motivation of the employees and staff. The incentive rewards and appreciation will lead
the employees to work hard with productivity and provides high performance in the
organisation (Van Dooren et al., 2015). This method can be adopted by the Virgin group
for the development of motivation among their staffs.
Career development plan: This is the best method to achieve the personal and
professional goals of the employees. Virgin Group can motivate and inspire their
employees for the enhancement of the job performance of the current work with
structuring current and future needs (Van Dooren et al., 2015).
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Hertzberg two factor model can also be adopted for bringing motivation among
employees:
Figure 1: Hertzberg two factor theory
[Source: Herzberg, 2017]
This theory helps to meet the employees need and to provide satisfaction to all
employees in the form of the growth of the career, appreciation and recognition. This
model also reflects that the improper working conditions, incomplete reimbursements,
bad and poor relationship with the subordinates and superiors will result in the
employee's dissatisfaction among the employees of the Virgin group. Thus this factor
must be considered for the motivation of the employees (Herzberg, 2017).
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TASK 2
2.1 DEVELOP SOLUTIONS TO WORK-BASED PROBLEMS.
To develop the solutions for problems prevailing in the organisation is essential for a
healthy and happier working environment. The main problem that is being faced in the
organisation is the disputes and conflicts. It must be sorted out and solved efficiently
and effectively (Ghaffarinasab et al., 2018). The communication can help in solving the
problem of the conflicts and also disputes in the organisation. Virgin Group needs to
develop and bring an effective communication system for having the idea of need and
wants of both parties. Negotiation can also help the Virgin Group to sort out the
problem of conflicts in the organisation. This method helps in bringing and coming at
the common point of settlement. The effective systems can also bring for a better
solution as it will reduce and eradicate conflicts before it will take place. The effective
system of handling any kind of disputes and conflicts will enable to solve the problem of
the disputes in the organisation (Baumgärtner et al., 2015).
The other problem that is prevailing in the Virgin group is the Communication collapses
that is bringing heavy problems in the organisation. The employees are not able to
communicate their problems and needs to the top management. This problem can be
solved by the identification of the effective methods and techniques of the
communication so that the barriers in the communication can be eliminated and
reduced and they can feel free to communicate with top management for their problems
and needs (Baumgärtner et al., 2015). A staff of the Virgin Group can also be provided
training in relation to the different measures of the communication. Lack of
communication will result in many problems. Non-verbal communication can also bring
a sense of happiness and involvement within the employees of the Virgin Group (Kiruja
and Mukuru, 2018).
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2.2 COMMUNICATE IN A VARIETY OF STYLES AND APPROPRIATE MANNER
AT VARIOUS LEVELS
Communication is the process to express the thoughts, feelings and important
information from one person to another. It can be done in various types and formats
and all having different impacts. Below are the various communication styles that can
be adopted in Virgin Group which are:
 AGGRESSIVE STYLE: This style of communication must be adopted only when
there is a need to adopt an aggressive style. This style disregards needs, ideas,
opinions, feelings of others in the organisation and this can result in the
compromising the safety of employees. This style of communicators can be easily
identified with their demanding nature (Baumgärtner et al., 2015).
 PASSIVE STYLE: Assumption and style are the reflections for the passive
communicators. These communicators often lack in respect for themselves,
disregard their own feelings, opinions, desires and needs. They place the desires
and needs of someone before others.
 ASSERTIVE STYLE: This style allows for the expressing the views, beliefs and
opinions openly in a respectful manner that does not disrupt the others rights.
They use words and actions to express their boundaries calmly with high
confidence (Baumgärtner et al., 2015).
A formal letter will be written for the senior manager informing about the problems
in the organisation and memo will also be written for all staff:
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