Employability Skills and Performance: London Bridge Hospital Report

This report delves into the realm of employability skills within the context of London Bridge Hospital. It begins by defining employability skills and their significance in a business setting. The report then outlines the author's self-assessment as an assistant manager, employing the SMART technique to define responsibilities and performance objectives, including improvements in communication, leadership, and productivity. The evaluation of effectiveness against defined objectives is presented, followed by recommendations for improvement, addressing communication, leadership, and time management. The report further examines motivational techniques, such as Maslow's hierarchy of needs, and their application in enhancing employee performance. The second part of the report focuses on problem-solving within the organization, identifying issues like ineffective communication and lack of technical knowledge, and proposing solutions, including improved communication strategies and training sessions. The importance of communication styles and time management strategies are also discussed, along with an explanation of team roles based on Belbin's theory. The report aims to provide insights into enhancing individual and team performance within the healthcare environment of London Bridge Hospital.

Employability Skills

INTRODUCTION
The Employability Skills is defined as an the transferable skills that are required by each
and every individual for making them effective employable. Thus, it is consider as important
aspect with in an business organization. The employability skills are very complex to considered
an essential qualifications for different many job positions. This is an long term decision as each
and every employees are engage with organisation for achieving and accomplishing the
organizational goals as well as positive working environment in workplace. The current report is
based on The London Bridge Hospital which is an private hospital on the south bank of the River
Thames in London, which is dealing with an advanced surgical and medical facilities,
professional staff. As they are focuses on providing the excellence health care services with wide
range of specialities. Although, the London Bridge Hospital is delivering there best high quality
healthcare since 1986 (Clarke, 2018). along with this current report defines the different roles &
responsibilities and objectives, with some profitable recommendation for the improvement of
company. Apart from this, interpersonal and transferable skills are also illustrated in report. In
addition to this, changing working environment is discussed. At last, different effective
strategies are alos formed and illustrated which will help management in solving the different
issues which are arising in their workplace.
TASK 1
1.1 develop a set of own responsibilities and performance objectives.
London Bridge Hospital is private company which focuses on offering and serving
different various health care services to their customer. Thus, they provide an high quality
services to their each and every customers which satisfy them. For maintaining their service
quality, top level management is defined each employee their job role to employees. For
analyzing my skills I have chosen SMART technique for conducting my self evaluation as a
assistant manager in Hospital. However, its helps in in knowing my roles as well as
responsibility in Hospital (Esa and Hassan, 2015). Such responsibility which are undertaken
assistant manager in current company is listed below:
 My responsibility is to do supervision of daily administrative operations.
 To maintain and organized medical and employee records properly.

 My another responsibility is to monitoring all expenses and suggesting best cost-effective
solutions for cost saving.
 To develop as well as implement an best policies for all different operational activities
and procedures.
After analyzing my responsibility, I identified that self management is also important but
its very typical to analyses. Although, its very important for me to achieve my goals and
objective in specified time period (Guilbert and et. al., 2016).
My performance objective:
The Performance objectives is defied as an targets which are stetted for an individuals
that he has to achieve in quarterly, semi-annual or in yearly basis. However, the performance
objectives are often required to be specific, measurable, achievable, relevant and time-bound,
this is known as SMART. Hence the assistant manager of London Bridge Hospital has sets their
own objective and my self evaluation is conducted according to my strength ans weakness. Here,
I have mentioned some objectives which I preferred for myself for enhancing the performance.
 My main objective is that I want to improve my communication and interpersonal skills.
 To develop my leadership skills and become a better motivator.
 My next objective is to increase my productivity of my performance (Jackling and
Natoli, 2015)
1.2 Evaluate own effectiveness against defined objectives.
The evaluation of my own effectiveness, skills is very crucial and complex. I have
analysed that, there are some skills which I focuses on improving them in effective and efficient
manner. For this, I have use an new effective technique which help me in enhancing my skills
and capabilities. I have also gone though with the effective individual performance appraisal
system for my self which helps me in evaluating and examining my skills as well as my
capabilities. According to the evaluation I identified that my communication skills are average
which required some improvement. Where as my leadership skills are bad as I am focuses on
enhancing this present skill which will helps me in doing the leadership as well as management..

1.3 Make recommendations for improvement.
Professional Skills Current level Example Ways of improving
Communication Average Communication of my is
average in company, but I am
facing many problems
(Jacobone and Moro, 2015).
With the help of personality
development or the
communication classes, the
employees can develop their
skills.
Leadership Below
average
I'm not too efficient for
handing and leading group of
people. As I hesitate will
doing this.
This can be improved by
focusing on needs of
followers and being an
example for them to make
improvement in their moral
and confidence level.
Time management Terrible This is an main issue I am
facing, as I am not able to give
time to my self as well as my
family.
This can be improve by
technical advancement and
some innovation which will
save time of every one. Along
with this it saves timer of
employee, by which they can
achieve their objective on
timer.
1.4. review how motivational techniques can be used to improve quality of performance.
The motivational techniques refers to an tool or approach which help both manager and
employees to attain the specified objective (Jeswani, 2016). For providing an effective
performance standard or best productivity for employees, the top level management of London
Bridge Hospital has adopted an effective motivational strategy that is Maslow's need hierarchy
theory. Thus, motivation leads to an important factor which helps in motivating and encouraging
the employees for better performance. The motivational tool used by management is illustrated
in brief as under:

 Physiological needs is an first level of this hierarchy which states that first
employee has to fulfil his basic needs that includes food, shelter, clothing, etc.
 After completing or achieving basic need, than employee get motivated to achieve
Safety needs focuses on providing employee an safety like health security,
monetary safety, health insurance, life insurance and many more.
 Social needs it refers to the love or the belongingness which is earned for the
society. Thus, its intangible in nature that involves various factors like support,
friendship, trust, giving affection and love. Along with this, Affiliating, being part
of a family, friends, work (Lim and et. al., 2016).
 Esteem needs refers to an individual confidence, skills, achievement, rewards,
respect which he gets form another business.
 Self-actualisation is last level of this hierarchy, in which employee is needed to
acquire those inculcate or instil factor.
Apart from these theory, the top level management of London Bridge Hospital can also adopt
different motivational techniques for motivating and encouraging their workforce. Such
techniques are monetary as well as non-monetary benefits, providing incentives, bonus, and
other attractive perks.
TASK 2
2.1 Develop solutions to work-based problems.
The issues are major problem in each and every business organisations and also in their
business operations. The main problem which are affecting the London Bridge Hospital in
operating different approaches as they perform their business operations. In context to this, the
management of London Bridge Hospital has taken some effective certain steps and measures to
solve problems. Such problems and measures are specified (Messum and Jackson, 2015).
Problem:
 The employees of London Bridge Hospital are facing problem of ineffective
communication and improper coordination.
 One of the other issues which is faced by employees is London Bridge Hospital is that
they are do not have proper technical knowledge. Next problem is effective management as well as proper interpersonal skills.

Analysing of above issue: The first step of problem solving process is to analyse the issues
properly which is faced by employees. Thus, the issue can be anything like, employee turnover,
technological barriers, communication skills etc.
Finding solutions: As such for finding the solutions of above mentioned issues, then as an
assistant manager of London Bridge Hospital, I will adopt an effective strategy and 360; degree
performance tool, which help me in analyzing and examining the performance of each and every
employee of organization (Moore and Morton, 2017).
Along with this, I focuses on adopting an impressive communication strategies, by which
employees can easily communicate their issue. In addition to this, I provide training sessions to
employees to enhance their lacking areas. With the help of these tool and strategy, I can solve
issues which are affecting overall business operations.
2.2 Communicate in a variety of styles and appropriate manner at various levels.
The communication plays an important role in each business organization. In context to
health and social care sector, the all individual is required to enhance their soft skills which help
them in doing work with greater efficiency. Thus, its very essential for employees of London
Bridge Hospital to have an humility factor in their personality while they are communicating
with other person. However, the communication is classified into different ways that are
illustrated as under:
Verbal: This is defined as an oral communication that managers of London Bridge
Hospital is using when they have to interact with other people.
Non Verbal: This type of communication can do done in two different ways. It can be in
sign language or in written methods. However, it is very effective tool in communicating, as
compared verbal form of communication (O’Connor and Bodicoat, 2017).
Formal and informal feedbacks: This type of communication is also used by managers
of London Bridge Hospital has they have focuses on framing an effective strategy for receiving-
or taking an proper feedbacks from their potential customers about ambience of hospital,
environment of Hospital, about their services and many more.
2.3 Identify effective time-management strategies.
The Time management is an most essential need and requirements of present time hours
in each and every business organization, mostly in health care sector. According to this concept,
its very essential for management of London Bridge Hospital to balance the task performance.

Thus, it helps company in accomplishing an effective business plan or strategy, by which an
individual will able to perform their tasks according to standards setted by manager. Here
different factors which help manager in time management is defined as under:
Time for learning: Each and every new task is needs to learn, so that the task can be
performed in effective and efficient manner. Although, its duty of managers of London Bridge
Hospital to to provide an proper training to their every employees, so that they can focuses on
developing their skills and perform with higher efficiency. This can even end up taking 3-4
months (Organisation for Economic Co-operation and Development, 2015).
Setting objectives: This is an very essential for achieving specified goals. However, if the
timer frame is also given to attain objectives, it becomes very easy for business to operate their
functions effectively and efficiently.
TASK 3
3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals.
The management of London Bridge Hospital has focuses on Belbin theory, for
understanding the different roles plays by employees in order to maintain the producitity as well
as efficiency while performing the job role. Thus, this theory is divided into three broad
categories, that are stated in brief under below:
People oriented roles: The people oriented roles are further classified in three different
categories that are:
Coordinator: This role focuses on maintaining the positive working environment in
workplace as well as it helps in developing and enhancing the coordination in business
organization.
Team worker: An individual, which supports the whole team while performing tasks.
Resource investigator: An individual who is effectively accountable in order to fulfill all
basic requirements at the time of performing tasks or activities (Parasuraman and Prasad, 2015).
Action-oriented role: These roles and functions are appropriated and understand by every
individual who are effectively responsible for formulating the objective.
Implementer is an important role where an individual take initiative, for helping in
achieving the business objectives.

Finisher is an important role where mistakes are reduced within activities performed so
as to achieve goals and objectives.
Thought oriented roles: It is crucial to use new innovative ideas to stay within market for longer
run. This is composed of:
Plant: An individual who is responsible for generating and developing new and innovative
ideas while achieving a specific task.
` Specialists: It is an person who is highly skilled and specialized as well as having proper
knowledge for the each tasks which are to be performed by an individual (ARavenscroft and
Luhanga, 2015).
3.2 Analyse team dynamics.
The team dynamics plays an very crucial role and it has important aspect that has various
steps. There are four major steps which is taken by Tuckman theory, as these are mentioned as
under:
Forming: This refers to an first step of team development process, in this the each and
every employees are highly dependent on their superior, that can be leaders and managers of
London Bridge Hospital. So, that they can receive correct an specified support as well as
guidance from them.
Norming: Its an second stage where each employee knows and communicate with each
other.
Storming: In this third stage of group development, an individual or employees is
focusing on developing their personality, different skills with help of some expert or training. By
this, they come out form their comfort zones. However, this stage creates an conflict in
workplace in London Bridge Hospital.
Performing: This is an last stage of team development process where every applicant is
working normally with higher efficiency and productivity. In context to London Bridge Hospital,
the employees has started focusing on developing their own personality traits as well as skills
(Sulphey, 2015).
Hence, these all are the effective steps which are involved in forming an effective team in
London Bridge Hospital as its also very for the company in in attaining the growth and
development of their each and every employees while working in groups.

3.3 Suggest alternative ways to complete tasks and achieve team goals.
For attaining goals is quite complex process, as it include different ways by which
objectives can be achieved. Although, in some of the situations, managers of London Bridge
Hospital can consider different methods for performing their tasks in effective and efficient
manner.
Setting up of specified standards: Thus, an human resource manager of every
organization is responsible for setting up their goals as well as standards of performance in a
business enterprises. Although, the standards can be also be used by the employees of London
Bridge Hospital in order to evaluate what they are going to be achieved and in what timer frame.
Innovation: The innovation refers to an very important factor in every organization. With
help of this, employees an introduce new ideas and thoughts for performing an operations in
business in effective and efficient manner (Tran, 2015).
TASK 4
4.1. Evaluate tools and methods for developing solutions to problems.
The employee turnover is main issues in business organisational of London Bridge
Hospital. An effective solution or measure can be taken for reducing this problem as by
providing an effective as well as timely training and development programs to every employees.
Along with this, the managers of London Bridge Hospital should profitable strategies which will
help them in reducing employee turnover as well as motivation strategy which aims is to
employee retention. This could be understood with help of an example, that the managers of
London Bridge Hospital hotel should focuses on doing an timely appraisal performance of their
employees, as it helps them in motivating them (Trought, 2017).
Furthermore, these all approaches and strategies are effectively implemented in London
Bridge Hospital while an issues arise, in order to solve problem. In addition to this, top level
management should focuses on providing an appropriate training as well as proper knowledge
related to the field, so that employees can effectively provide accurate results and outcomes.
4.2 Develop an appropriate strategy for resolving a particular problem.
The employee turnover is biggest issue which is faced by London Bridge Hospital. Thus,
its an most important factor, that is defined as the rate at which employees or candidate in any
business organization is leaving. Although, it is basically calculated by relatively examining the

number of candidate who are leaving an organization. The some reasons which lead to employee
turnover are low or decrease in wage rate, unhealthy working environment and any more. The
management of London Bridge Hospital has adopted an effective in order to overcome form this
problem i.e. is fair pay strategy.
Offer fair pay: This, strategy is plays an very important role in solving this issue. Thus,
salaries and wages is crucial as well as it helps management in examining the view point of
employees decision as they want to continue their job or not. In context to London Bridge
Hospital, it can be said that the manager should focuses on adopting an equal pay strategy in
their organization in effective and efficient manner. As it will help them in motivating their
employees as well as promoting employee retention for their company (Tsitskari and et. al.,
2017).
4.3. Evaluate the potential impact on the business of implementing the strategy.
The implementation of an strategy is very essential approaches which is important and
useful for London Bridge Hospital in yielding the better outcomes. The main monetary benefits
for this strategy is it increases the profitability and productivity of business. On the other hand
the potential impact on non monetary benefits form implementing effective strategy is that the
management can increase ans improve the morale level of employees.
CONCLUSIONS
From the above conducted report, it has been concluded that employability skills are very
essential for every organization. Although, each and every individuals should focus on enhancing
their overall skills for achieving their objectives. This current report is based on London Bridge
Hospital, which focuses on providing an services of social and health care to customers. In this
report different issues are disused along with their improvement with help of effective tool and
technique. The specialized, skilled as well as well motivated employees are the most important
assets for an every business organization. In present context, its can be said that managers should
focuses on proving the training and development programmes to their every employees of
organisation for enhancing their skills in effective and efficient manner.

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