Employability Skills Report: Task Analysis and Solutions

This report provides a comprehensive analysis of employability skills, focusing on a case study of Travelodge. It delves into the development of personal responsibilities and performance objectives, including strategies for improving customer satisfaction and increasing sales. The report assesses own effectiveness against defined objectives, offering recommendations for improvement in areas such as time management and communication. It explores motivational techniques applicable to the Travelodge environment, including positive reinforcement and various motivational theories. Furthermore, the report addresses solutions to work-based problems, team dynamics, and strategies for resolving issues like labor turnover, concluding with an evaluation of the potential impact of implemented strategies on the business. The report uses traffic light skill audit and communication skill to analyze the skills. It also uses McGregor's Theory X and Y to explain the motivational theories.

Employability Skills

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Develop set of own responsibilities and performance objectives....................................1
1.2 Own effectiveness against defined objectives..................................................................2
1.3 Recommendations for improvement................................................................................3
1.4 Motivational techniques can be used to improve quality of performance........................3
TASK 2............................................................................................................................................4
2.1 Solutions to work-based problems...................................................................................4
2.2 Communicate in a variety of styles and appropriate manner at various levels................5
2.3 Identify effective time-management strategies................................................................6
TASK 3............................................................................................................................................7
3.1 The roles people play in a team and how they can work together to achieve shared goals. .7
3.2 Analysing the team dynamics...........................................................................................8
3.3 Alternative ways to complete tasks and achieve team goals............................................9
TASK 4 ...........................................................................................................................................9
4.1 Tools and methods for developing solutions to problems................................................9
4.2 An appropriate strategy for resolving the problem of labour turnover in an organisation10
4.3 The potential impact on the business of implementing the strategy..............................11
CONCLUSION .............................................................................................................................11
REFERENCES ...............................................................................................................................1

INTRODUCTION
Employability skills refers to transferable which are required through a person to make
them employable. These are considered as necessary qualification for several job positions for an
individual. It includes behaviours and skills which are required for each person in every job.
Knowledge as well as skills are helpful for person to deal with many different situations which
are arising at workplace in better manner (Collet, Hine and du Plessis, 2015). On the other hand,
employability skills provide knowledge related to time management strategies which assist in
maintaining effectiveness in order attain set targets. This present report is based on Travelodge
company that deals in Travel and Tourism sector. It is private firm that operating in hospitality
sector throughout United Kingdom. In this report will be studied about the own responsibilities
as well as performance objectives. In order to improve performance quality, firm uses the
motivational techniques. Also there will be discussion of effective solutions related to work-
based issues. Roles which people play in team and work together to attain shared goals will be
mention here along with potential impact on business of executing strategy.
TASK 1
1.1 Develop set of own responsibilities and performance objectives
Own responsibility as well as performance management is concerned with self-
management. It can explained as ability of person to give valuable outcomes for particular job. In
Travoldge company, I am working as as manager and my focus is on enhancing productivity of
company. Generally, main role of manager is to planning, organising, coordinating, directing,
staffing etc. Other than this, main role of manager is to manage all activities related to operations
in a proper manner. There are some own responsibilities as well as performance objectives
mention below:
Own responsibilities
Personal responsibility- As manager, it is my responsibility to manage resources and
staff members in order to attaining particular organisational aims. I provide training to new and
existing employees for enhance their skills.
Direct and indirect relationships- It is a responsibility of manager to provide proper
guidance and deal with staff in better way in order to attain set goals. As manager in Travelodge
Hotel, I maintain direct and indirect relationship with them. In addition to direct relationship, I
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am familiar with them and share my opinions. In indirect relationship, I deal with them in
professional manner.
Ability to learn and develop within work role- I should be capable enough to learn new
skill and knowledge in an organisation. It helps me in increasing performance along with
subordinates to achieve set goal. I should be able to develop this learned skill and knowledge
very effectively at my workplace.
Employment legislation- As manager, it is my responsibility to know about all
employment legislations and also apply them at workplace. On the other hand, if there is any
change happen in legislations then it is my responsibility to update all employees about them.
Performance objectives
The performance objectives are:
 Improve average customer satisfaction rating.
 Increase total sale of hotel by 15%.
Individual appraisal system- It is helpful for motivating employees of Travelodge to and
make improvement in weak areas to perform job. In order to enhance performance of employees,
I need to provide them positive working environment, promotion, enhancement in salary etc. on
the basis of capability. In context to individual appraisal system, I uses Behaviour- Focused
Performance Appraisal to analyse behaviour of employees regarding work and company. In this,
rating scale is used for measure behaviour of employees.
Time management- In context to enhance my time management skill as well as
employees performance, it is necessary for me to manage time on the basis of activities. On the
other hand, it will helpful for me in assign each task to every employees in set time period.
Communication- I should communicate very effectively with employees of an
organisation. This helps in better performance of individual as well as organisation. It is
performance objective of individual for doing any work.
Traffic light skill audit
Time management skill Weakness( I
really need to
work on this)
Neutral(Not
entirely sure)
Strength(I am
really confident I
can do this)
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I am able to organise my time so I am easily
completed my task till given deadlines.
✔
I clearly know that where should go for help
and support if I faced difficulty to complete
my task.
✔
I keep a diary or notepad so that I can always
remember when I have to attend conferences,
seminars and meetings.
✔
I am aware of the things that are the reason to
waste time and able to avoid them when have
work to complete.
✔
Communication skill Weakness( I
really need to
work on this)
Neutral(Not
entirely sure)
Strength(I am
really confident I
can do this)
I am confident when I contribute ideas and
views during the decision making process
✔
I am able to produce correct and appropriate
information by writing letter and memos etc.
✔
I am confident during the time of explaining
new concepts in meetings
✔
I am able to write correct applications and
letter and there are not any grammatical,
punctuation and spelling errors.
✔
1.2 Own effectiveness against defined objectives
As from above set objectives, my own effectiveness against them are as follows:
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Improve average customer satisfaction rating- Here in this objective I am able to
manage and provide services to 5-10 customers at a time. I can easily fulfils their needs and
demands and give them good experience. But when number of guest increase my effectiveness
decrease. I could not able to handle such large crowd at a time. For example, as a HR manager, I
can manage small or temporary team but not able to manage a big team that are working to
achieve important goal of the company.
Increase total sale of hotel by 15%- In this set objective I can easily convenience 5 out of
10 people who are coming for hotel booking. They are self comer in order to avail facilities of
hotel which reflect my effectiveness. The remaining 5 are not convinced which reflects my
weakness in objectives. For example, as a HR manager, I have not good communication skill so I
unable to attract more consumer because I do not make better communication with them and not
provide necessary information to them.
1.3 Recommendations for improvement
From the above set objectives, there are some recommendations given below:
 As a HR manger, I ned to make important in my time management skill because there in
some areas I face problems to manage time according my task. To make improvement in
this skill, I will set objectives and targets and will try to achieve them in set time period.
 I will make important in my communication skill because in have good oral
communication but I feel problems in written communication related to grammatical and
punctuation errors. For making improvement it, I will attend training and learning
sessions that are organised by he company.
 As a manager, I should focus on providing high quality goods and service to satisfy
customers. Through this, they will be loyal towards Travelodge and sustain for long
period of time.
 For improving sales and enhance performance level of staff members, I should provide
them training and development programmes.
 As manager, I should use appraisal criteria in each quarter because it will help in analyse
performance of employees and also provide them accordingly so that they can overcome
from their weakness and give their high performance.
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1.4 Motivational techniques can be used to improve quality of performance
Motivation is the process where a person get reward or appreciation for good
performance by company. This help an organization to make their employees more dedicated
and keen to give quality outputs. Motivation is an effective way to enhance performace level of
an individual, team and organisation in an effective manner (Asonitou, 2015). Travelodge can
motivate their employees for goof performance by rewarding them, making promotions and
appreciation. Travelodge company uses different motivational techniques for enhance motivation
of its staff members:
Providing positive environment- This is a technique an organization can use to motivate
their employees. In this they have to provide a an environment where employees can share their
ideas and make sure about the knowledge of to perform well. Encourage the team work made by
them. Always be available when employees need the organization to support them.
Provide incentives- Incentive is one of effective way to enhance motivation of
employees. Under this, Travelodge company develop individual incentives for every employee
or a team in order to motivate them. Incentive can be in the form of financial or non- financial.
Rewards- In this, it is necessary to give rewards to those employees which are perform in
better manner and give their better performance. Through this, they can be perform in better
manner and focus towards give higher performance (Andrews and Russell, 2012).
Theories
In motivation, main role of manager of Travelodge is to provide positive working
environment to employees and also include them in decision making. They this, they will feel
that they are main part of company and focus towards achieving goals.
Under this, motivational theory of McGregor mention below:
Theory X- According to this theory, people are lazy and like to avoid work. They do not
want to take responsibility and prefer to be supervised. In this, punishment and rewards system
works better for them.
Theory Y- On the basis of this theory, people are always ready to work and confident.
They are motivated in order to attain objectives with in given period of time. They work together
without arising conflict at workplace (Benson, Morgan and Filippaios, 2014).
As a HR manager, I will follow Theory Y because the people who are working according
this theory, they are always ready to work and confident to do their work. If any task allotted b y
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the management department, this theory provide motivation and objectives and aims are easy to
achieve cause of motivation. Thei are not need to any others motivation and there are not arise
any conflicts and problems so doing work is easy.
TASK 2
2.1 Solutions to work-based problems
In present business world, organisations like Travelodge Hotel are performing operations
and at the time of business, many issues could be raised in front of organisation. Mostly,
conflicts among staff can be seen at hotels and this could be considered as basic but major
problem. It is required for hotel managers to look into this issue and try to make decisions
through which problems could be resolved. In present context, certain issues are mentioned
beneath:
Problem analysis: Problems like high turnover rate of employees, cultural difference and
more could easily be resolved through proper analysis as it could directly show a number of
alternative solutions for issues.
Problem:
 The main problem inn Travelodge is that the employees turnover of the company are
increased and various issues are creating cause of cultural differences etc.
 Working environment of Travelodge Hotel is not preferable for employees and due to
this hotel is lacking somewhere in retaining staff for a longer time frame.
 Organisational Culture of Travelodge Hotel consists with different civilisations, this
developed communication gap among staff (de Guzman and Choi, 2013).
Solutions
Organising training and development sessions- The issues of employees turnover are
occurring cause of lack of employees learning and development activities. For solving this
problem, the organisation can organise training and development or motivational and learning
sessions or programs. With the help of them the employees can make improvement in their skills
and knowledge that can be helpful for them for their career growth. And the organisation will not
facing these kind of issues.
Researching changes at workplace: Above points are directly creating an unfavourable
working environment which directly impacting negatively upon sales and profitability of
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Travelodge Hotel. As a result hotel's reputation got decreased at marketplace. Even the culture of
entity is not good where problems of employees are not heard. Due to this, there is
communication gap between manager and staff.
Generating and choosing Solutions: Being a manager in Travelodge Hotel, it will be my
duty to conduct meeting and ask all the employees to visit on a regular basis. In the meeting, it
will be very easy for me to analyse performance level of staff. I am also going to do a few
activities that would help employees in knowing each other. Away with this, I will be using Six
Hats Strategy which was proposed by Edward De Bono's that could aid in resolving issues and
some steps are given below:
White Hat rule: Through this, past information could easily be analysed in order to make
determinations.
Red Hat rule: This step will help me (manager) in resolving problems considering gut
reactions. Through this, solutions can be made while looking at emotions of staff. Cultural
differences could be decreased to minimal through red hat rule (Dhiman, 2012).
Black Hat rule: Basic rule which basically incorporated to make decisions considering
different sources of problems.
Green Hat rule: Another rule, that will help me in finding staff that are more creative
and their innovative ideas could easily aid Travelodge Hotel in improving their operations.
Yellow Hat rule: This rule shows optimism along with brightness. Positive light could
easily be spread so that issues could be resolved and achievement.
Blue Hat rule: Process control is another name of this rule where the ideas could easily
be implemented through which issues could easily be resolved and if problem is dry then
activities could directly be conveyed among green hat thinking.
Henceforth, above given points could directly aid me in developing right decisions on
different problems that Travelodge Hotel is going through. For an instance, cultural differences
at Travelodge Hotel could be managed and resolved using Green Hat rule (Jackson, 2012).
2.2 Communicate in a variety of styles and appropriate manner at various levels
Communication plays a very crucial role in smooth running of operations. It helps in delivering
thoughts, ideas, etc. to the other person through which there is less misunderstandings and
complications in Travelodge. In order to communicate effectively, there are various methods to
which helps in building effective relationship with the employees and the customers. These are
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verbal communication and non verbal communication.
Verbal communication- It is a method of communication which uses auditory language
to communicate with other individuals. Thus, verbal communication uses sound, word, pitch,
etc. Thus, while communicating with the team members of Travelodge, verbal communication
is practised through which the employees are able to speak about their perspectives and deliver
business strategies to other team members. Addition to this, verbal communication is very
important in hospitality industry as there is a continuous engagement of the employees with the
customers at different areas such as reception, restaurant, and other departments. Hence, it is
important for the management of the respective hotel to provide certain training programs
which can polish the professional verbal communication of employees and improve the service
quality of Travelodge (Jones, 2013).
Non verbal communication- It is a method of communication which includes gestures,
body language, facial expressions, etc. through visual, auditory and kinesthetic channel. It is
very important to have a positive and professional non verbal communication quality in the
employees of Travelodge as body language is very important in hotel sector. Similarly, it helps
in building a welcoming and respectful showing image of the employees in the point of views
of customers. Similarly, non verbal communication plays a vital role while communicating in
meetings and other professional communication. Hence, the management can also provide
certain training sessions which will help in providing awareness of non verbal communication
and helps in learning the correct body postures while communicating with the customers. These
kind of communication practices assist in managing direct connection with customers by
implementing posit8ive gesture and posture towards them and services practices. In hospitality
industry these kind of communication play a most important role in order to building direct
connection with potential services users.
Letter
To,
Senior Manager
Travelodge Hotel, London
7 February, 2019
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Respected Sir,
As a HR manger, I have observed that Trvaleodge are facing some issues and problems
related to employees turnover and cultural differences etc. all these issues and problems are
reducing and damaging the reputation of the company in the market. So to overcome these
problems, it is decided that training and development and induction or ordination programs will
be organised for the workers and employees.
Your sincerely
Advert Joseph
Memo
From: Advert Joseph, HR manger
Date: 7 February, 2019
Subject: to inform about the training and development.
From past 5 months, Travelodge is facing the problem of employees turnover and cultural
difference that affect the revenues and profitability of the company and also reduce or damage
the reputation of the company. So the management department of the company decide to
provide training and learning or development sessions to the employees for improving their
skills and knowledge. So that the organisation can reduce these problems or issues.
Sincerely
Advert Joseph
2.3 Identify effective time-management strategies
Time management refers to process of planning as well as organizing time on the basis of
particular activities. In employability skills, time management is required because it is helpful in
performing activities on the basis of set time period.
Prioritising Workload: It is necessary to give importance to priority assign work
according to set time period. It will be helpful for Travelodge firm to complete wihin stipulated
time. As significant work should be done first and then less importance should be focused.
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