Employability Skills: A Report on Travelodge Hotel Management

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EMPLOYABILITY SKILLS
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Table of Contents
INTRODUCTION........................................................................................................................3
TASK 1...................................................................................................................................... 4
1.1 AS A GENERAL MANAGER AT TRAVELODGE HOTEL TO DEVELOP A SET OF
RESPONSIBILITIES AND PERFORMANCE OBJECTIVES...........................................................4
1.2 EVALUATION OF OWN EFFECTIVENESS AGAINST DEFINED OBJECTIVES....................4
1.3 RECOMMENDATIONS REQUIRED FOR IMPROVEMENT.............................................5
1.4 USING SOME MOTIVATIONAL TECHNIQUES FOR IMPROVING THE PERFORMANCE
QUALITY............................................................................................................................... 6
TASK 2...................................................................................................................................... 8
2.1 EVOLVING SOLUTIONS RELATING TO WORK-BASED PROBLEMS....................................8
2.2 COMMUNICATING USING DIFFERENT STYLES IN AN APPROPRIATE MANNER AT
VARIOUS LEVELS...................................................................................................................9
2.3 THE STRATEGIES FOR EFFECTIVE TIME MANAGEMENT AT TRAVELODGE HOTEL AS A
GENERAL MANAGER...........................................................................................................12
TASK 3.................................................................................................................................... 13
3.1 DIFFERENT ROLES PLAYED BY EMPLOYEES IN A TEAM TO ACHIEVE THE COMMON
GOALS.................................................................................................................................13
3.2 TEAM DYNAMICS:.........................................................................................................14
3.3 ACCOMPLISHMENT OF TASKS AND TEAM GOALS AT TRAVELODGE HOTEL WITH THE
HELP OF ALTERNATIVE WAYS.............................................................................................15
TASK 4.................................................................................................................................... 16
4.1 TOOLS AND METHODS TO BE EVALUATED AT TRAVELODGE HOTEL FOR DEVELOPING
SOLUTIONS TO PROBLEMS.................................................................................................16
4.2 RESOLVING THE PROBLEM OF LABOUR TURNOVER AT TRAVELODGE HOTEL BY
DEVELOPING STRATEGY..................................................................................................... 16
4.3 IMPACTS OF IMPLEMENTING THE STRATEGIES AT TRAVELODGE HOTEL.....................17
CONCLUSION.......................................................................................................................... 19
REFERENCES........................................................................................................................... 20
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INTRODUCTION
For being employable and to get best out of the role, employability skills are required. In
this assignment, it lays the focus on the skills of employability that aims in developing the
opportunities and responsibilities of Travelodge employees in the hospitality sector (Taylor,
2016). In this report, various styles of communications and tools and techniques for solving
the problems at the workplace, and group dynamics to increase the efficiency of the
employees are discussed.
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TASK 1
INTRODUCTION
In this report, it describes the job description of a General Manager at Travelodge Hotel and
will analyze the roles and responsibilities as well as objectives of the same (Taylor, 2016).
Evaluation of the objectives and required improvements will also be recommended.
1.1 AS A GENERAL MANAGER AT TRAVELODGE HOTEL TO DEVELOP A SET
OF RESPONSIBILITIES AND PERFORMANCE OBJECTIVES
As a General Manager, I have developed self-responsibilities and performance objectives
that are required at the workplace as under:
Job Responsibility:
As a general manager, I would be responsible for all operations conducted at the hotel and
would provide all necessary planning structures to every department so as to maximize the
operations as well as increase positive feedbacks from guests (Taylor, 2016).
Mutual Responsibility:
It would be my mutual responsibility to formulate policies for every other department
following the proper plan and to be accountable to the customers as it will help in
measuring the performance (Taylor, 2016).
Self-Responsibility:
I would be responsible for developing staff at the hotel and would provide satisfactory
services to customers. Driving the team for maximizing the revenue from food and
beverages through increasing targets commercially but cost-effectively (Taylor, 2016).
To ensure the safety at the workplace:
It would be my responsibility as a manager to maintain safety and security at the workplace
as it will increase the productivity of the employees. Regular inspection will be held to check
and ensure proper planning is made or not (Fennelly, 2016).
1.2 EVALUATION OF OWN EFFECTIVENESS AGAINST DEFINED OBJECTIVES
At Travelodge hotel, as a General Manager, there would be a requirement of some skills and
abilities for meeting the desired objectives effectively.
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Communicating the objectives of the company to the staff members:
All the individual working in a company is the important part of an organization and it would
be my duty to communicate properly the objectives of the hotel to all the staff members
and to solve the issues and problems. This would encourage them to get convinced as to
what they are required to do and due to these skills, it will become much easier to attain the
objectives (Mone et al., 2018).
Providing On-Job training to the staff:
Training is the primary requirement of a company. As a manager, it is the duty to make the
staff competent through training and development programmes to achieve the defined
objectives and not only training them, but it is also necessary for a manager to be expert in
some fields and to develop the skills related to the same(Mone et al., 2018).
Boosting the Teamwork:
I would ensure that all the staff members work in a team with a spirit as this will increase
the friendly relationship environment in a company and it would also help the management
to coordinate directly with the staff and solve their issues if any(Mone et al., 2018).
Using Productivity to measure staff efficiency:
For increasing the efficiency of the staff, I would ensure the productivity with the help of
motivating them which will satisfy the employees and would also help in getting
commitments from them to achieve the objectives (Mone et al., 2018).
Positive feedbacks from Customers:
As a manager, apart from focusing only on profits, it is also the responsibility to be customer
oriented. The feedback from the customer is very important for the company's growth. So
before planning to attain the objectives, it is the primary duty to plan how to satisfy the
customers by providing the best services (Mone et al., 2018).
1.3 RECOMMENDATIONS REQUIRED FOR IMPROVEMENT
After evaluating the self-responsibilities, there are some recommendations required for
improvement (Kobayashi, 2018):
Communication:
The most important factor more and more customers in the business are the
communication skills that an employer and employee possess. So it would be better to learn
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more languages as it will help in removing t5he language barriers with the customers
coming from a different region and it will also increase the customer satisfaction (Kobayashi,
2018).
Motivating Employees through Compensation:
As a general manager, I have to see whether the employees of my organization are satisfied
with their job or not. For this, I would have to compensate them which will motivate them
towards the objectives and would work more enthusiastically (Kobayashi, 2018).
Training and development:
As an employee in the hotel also needs to be trained on the regular basis as there are
various demands of the customers and to meet that it becomes essential to train each and
every employee as well as staff so that they can solve the future uncertainties (Kobayashi,
2018).
Self-Development Plan:
Training the staff working in the hotel is not only important, apart from this keeping the
record of my own capabilities and the improvement that is required should be done by
developing a map of personal planning. This would help me to set my upcoming needs and
would help as a general manager to give the best to the company (Kobayashi, 2018).
1.4 USING SOME MOTIVATIONAL TECHNIQUES FOR IMPROVING THE
PERFORMANCE QUALITY
AS A General Manager of Travelodge Hotel, for boosting the confidence as well as
performance quality, motivational techniques are required (Graban, 2016).
Participation of employees:
Employees’ participation in the decision-making process or any other activities will help in
boosting up the motivation of employees and will enhance their performance quality
(Hawthorne et al., 2015).
Flexibility in working practices:
Everyone requires flexibility in their work so that they can easily perform their work without
any burden. So I would plan proper working practices which will be helpful to encourage all
the employees to work smoothly with better outcomes (Hawthorne et al., 2015).
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Recognition along-with incentives and rewards:
As a General manager, I would also focus on better incentives and rewards to be provided to
employees and staff as per their work quality. This will boost their morale and would also
give them the recognition of being valued in an organization (Hawthorne et al., 2015).
An effective Career Development Plan:
For motivating the employees and enhancing their performance quality, preparing the
development plans is much essential so that what needs are required and proper training
related to fulfilling the development plans can be identified (Hawthorne et al., 2015).
CONCLUSION
It is proved that before focusing on other work, developing our own responsibilities as a
General Manager is most essential. As in travel and tourism sector, a manager is a key
person who is responsible for any uncertainties and is required to be updated as to meet
the defined objectives of an organization (Hawthorne et al., 2015).
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TASK 2
INTRODUCTION
In this segment, some of the disputes arising at the workplace and collapsing of
communication are being discussed and as a General Manager what changes and actions
are required to solve such issues will be developed.
2.1 EVOLVING SOLUTIONS RELATING TO WORK-BASED PROBLEMS
There are some solutions to solve the issues of communication barriers and disputes arising
at the Travelodge Hotel:
To solve such issues of conflicts effectively, negotiation should be made between the parties
and should reach the decision with consensus. To overcome this situation guiding them with
proper communication can build a healthy environment at the workplace (Bodin 2016).
Communication breakdown is another key problem at Travelodge hotel and to solve this
proper training should be conducted to develop effective communication skills, methods of
communication like verbal and non-verbal methods to discuss or to communicate should be
developed among every employee of the workplace and should also encourage them with
proper channels of communication so that the barriers to this problem can be solved (Bodin
2016).
CONCLUSION
There as a manager at Travelodge hotel, to overcome such type of situations, it is
recommended to provide proper training and explain the importance of effective
communication and should maintain the harmonious relationship at the workplace.
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2.2 COMMUNICATING USING DIFFERENT STYLES IN AN APPROPRIATE
MANNER AT VARIOUS LEVELS.
Practising different communication styles at various levels and in an appropriate manner at
the Travelodge hotel (Men, 2015):
AGGRESSIVE STYLE:
In the aggressive style of communication, generally, it is avoided in Travelodge hotel as the
communication flows from top to bottom level of management through verbal or non-
verbal method. Sometimes it dominates the lower level employees/staff and tries to blame
and criticise them (Men, 2015).
PASSIVE STYLE:
In this style of communication, employees at Travelodge hotel sometimes communicate
through body language as they lack in expressing the feelings and their opinions and they
also avoid to interfere in the situation of conflicts (Men, 2015).
ASSERTIVE STYLE:
This is the most effective way of communication in Travelodge hotel as most of the time
employees, as well as staff, feel free to express their words, ideas and opinions (Men, 2015).
As if the above-mentioned communication styles followed in a proper manner at Travelodge
hotel will result in higher productivity among the employees and staff at the workplace.
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FORMAL LETTER
TRAVELODGE HOTEL
General Manager
Travelodge Hotel,
London, UK
Email: [e-mail]
February 18, 2019
To,
The Senior Manager
Travelodge Hotel
London, UK
Subject: To bring in attention to the problems at the workplace and getting the solutions for
the same
Respected Sir,
It is to bring into the attention of the senior managers of Travelodge hotel that there are
some work-based problems increasing at the workplace such as communication barriers and
conflicts among employees due to some issues. Due to the ineffective channel of
communication, the flow of information is also missing among some subordinates.
The disputes are regarding the unclear roles and responsibilities of the job to the
employees. This is creating employee dissatisfaction and reducing the morale of the
employees. All these problems are affecting the healthy environment of the workplace.
It is a humble request to take this issue into consideration and seek some solutions so that
the efficiency and satisfaction of the employees of Travelodge hotel can be regained.
Thanks.
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MEMO
Date: February 19, 2019
To: Employees of Travelodge Hotel
From: Senior Manager
Subject: Training and Development Programme scheduled
Dear all,
It is hereby to inform you all that the Training and development programme has been
scheduled on February 24, 2019, sharp at 1 P.M., at the assembly hall of Travelodge Hotel,
London. Every employee is instructed to present there on time to attend the session
compulsorily as it will be helpful in overcoming the increasing problems at the workplace
like communication barriers and other disputes among employees.
Hoping that this session would help in bringing out the best.
Thanks,
Senior Manager
Travelodge Hotel
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2.3 THE STRATEGIES FOR EFFECTIVE TIME MANAGEMENT AT TRAVELODGE
HOTEL AS A GENERAL MANAGER
For achieving the defined objectives at the Travelodge hotel, as a general manager, I would
have to form some time management strategies. Some strategies that can be practised at
the Travelodge hotel are (Jo et al., 2015):
DELEGATION OF AUTHORITY:
As a general manager, I would allow the work at the hotel among the employees and staff as
per their skills and abilities. This would not only save time but also increase the efficiency of
an employee towards their job as they will be having some roles and responsibilities
towards the organization (Jo et al., 2015).
PRIORITIZATION:
The work should be prioritized as per their importance i.e. to finish the most important work
first and after that, the following works should be processed. Through this, it will increase
the efficiency of the activities that are planned and it is also the most effective way to
manage the time (Jo et al., 2015).
DENYING THE UNPLANNED ACTIVITY:
There are every activity scheduled at the Travelodge hotel, but if any activity is not planned
or schedules, then to avoid the wastage of time, denying performing that activity is the best
solution. This will save time and the other activities that are already planned will get finished
insufficient time (Jo et al., 2015).
As at Travelodge hotel, many works got delayed because of time management issues, so the
above-mentioned strategy would be helpful to resolve the same and plan the upcoming
activities accordingly.
CONCLUSION
Therefore, to work efficiently with the best outcomes and for customer satisfaction, the
strategies of effective time management should be performed precisely (Jo et al., 2015).
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