Factors Influencing Employee Behaviour at Tesco: A Detailed Analysis

This essay examines the factors that influence employee behavior at Tesco, a leading supermarket brand in the UK, utilizing Bandura’s Social Cognitive Theory. It identifies and analyzes personal factors (job nature, leadership behavior, and lack of employee connection), environmental factors (workplace design, organizational culture), and behavioral factors (management decisions) that impact worker performance and productivity. The essay highlights how these factors can positively or negatively affect employee motivation, job satisfaction, and the overall success of the company. It also discusses the implications of these factors on customer service and the need for management to create a supportive and productive work environment. The study suggests how Tesco can improve its employee relations and business outcomes by understanding and addressing these influences.

FACTORS THAT IMPACTED
BEHAVIOUR
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Table of Contents
INTRODUCTION...........................................................................................................................2
MAIN BODY...................................................................................................................................2
Examine factors that impacted behaviour of workers............................................................2
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5
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INTRODUCTION
In the world of corporate, there are different types of factors are available that impact
behaviour of a company management and its workers as well. It can be social, personal,
behavioural and environmental that affects overall productivity and performance of staffs. The
current assignment will be based on TESCO, which included in list of leading supermarket
brands in the United Kingdom. This study will explain aspects of environmental, personal and
behavioural elements from Bandura’s Social cognitive concept. Furthermore, this report will
define factors that will impact behaviour in context of give case study base on chosen brand and
its employees.
MAIN BODY
Examine factors that impacted behaviour of workers
Social cognitive theory defines influence and effects of individual experiences,
environmental forces and actions of other people on an individual health nature. This model is
beginning as social learning concept in 1960s that posits that learning happens in social context
with reciprocal and dynamic interaction of a person nature and atmosphere. It caters chances for
social support through self efficacy, expectations, self control, reinforcements, behavioural
capability and utilizing observational learning to achieve behaviour modification. The theorists
of above model propose that an individual set aims for themselves and guide his or her nature
accordingly. This theory could be implemented as theoretical model in varied populations and
settings. Social cognitive theory is effectively utilized to direct behaviour change interventions.
By applying this concept, three different elements can identified that could influence behaviour
of TESCO applicants.
Personal factors-
It category include knowledge, experience, self construal, cognitive biases, personality,
sense of control and felt accountability and values, it also includes nature of job in form of
personal elements. In case of TESCO, nature of job is one of the factors that put negative impact
on employees who have worked in above firm from long period of time. It can refer to common
daily activities carried out as part of female and male job that could be needed. For example,
workers while performing in supermarket experience negative aspects because of his or her job
nature in term of shifting soon from one outlet to other department and stores, which is the
toughest part of different job roles (Zhigulina, 2018). It put negative impact on working nature
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and positive behaviour of staff as it leads to decrease performance level and productivity level
which also affect overall business performance in form of minimize operational efficiency and
effectiveness.
The behaviour of staff could impact by different forces along with above one. Leaders
and managers behaviour towards their workers affect each applicant nature. For example, in give
case study, it has been identified that workers could not feel any connection or bond with their
co-workers which negatively influence their behaviour in term of decreasing motivational level
and ability to work for longer. Lack of collaboration and communication between all employees
within TESCO can leads to decrease productive nature of staff which is not suitable and
appropriate for firm and its further strategic management plans and strategies as well.
Furthermore, lack of manager support in context of solving this problem can also impact
candidate behaviour negatively. For example, when administration could not consider the needs
of its applicants and never attempts to solve their problem, it occur risk within a organization in
term of high employee turnover, which directly decrease sales and internal capabilities of
businesses in negative manner. Because of these behaviour employees put complain about
manager behaviour and decide to switch to other employment opportunities that assist obtaining
better job satisfaction which could not found in chosen firm. All these personal factors also affect
customers’ service and their satisfactory level in negative manner as it leads to decrease
consumer base.
Environmental factors-
Workplace design, noise, interior plants, indoor temperature and colour are included in
list of environmental elements that could affect workers and their behaviour as well at workplace
within an organization. The environment of TESCO plays vital role in success and growth of
workers as it foster them to be productive and allow contributing in gaining competitive
advantages which is really very essential to gain for company. In case of chosen company, the
overall environment within organizational workplace is quite effective and influencing as
management put all the things according to his or her workers needs. In give case study, it has
been identified TESCO worker commit that manager nature it quite helpful they happily support
and help all applicants especially when he or she is facing health issues that can impact mental
and physical health of person in negative manner, which is very risky.
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The overall environment is quite pleasant they enjoy working in company and felt happy
at workplace. Furthermore, the best and most enjoyable part of their job within supermarket is
check outs group. It can be analysed that when environment at workplace it not influence it could
directly impact attitude of a person who work for a company and act hard to achieve its set goals
and objectives in systematic manner (Alshurideh and et.al., 2020). When lights are properly
structured, when workplace interior is effective and appropriately set out, employees like to work
and feel motivated which in return increase productivity and motivational level for achieving
aims and gaining competitive edge for supermarket. Furthermore, organizational culture can
consider as environmental factor that impact how workers conduct themselves with suppliers,
consumers and co-workers. Some people at workplace within TESCO Company can feel happier
things and few experience negative aspects, both have different aspects that affect performance,
motivation, productivity and behaviour.
Supportive nature of management always influence person to conduct hard work and
practice without taking too much stress, while lack of support from manager or leader side
decrease sales as it minimize efficiency of staff. In order to grow and get success administration
should conduct beneficial activities in favour of staff that can create pleasant and productive
environment at workplace which turn into increasing employee motivation and moral even
better.
Behavioural factors-
Social cognitive theory model along with above factors can also define this one that
influence and impact applicant’s behaviour and performance. For example, behaviour of
organizational management towards its staff is not effective as they take decision to cut down
4,500 jobs at Tesco Metro without making any form of discussion with people who work for it
for achieving common aims by focusing on daily task and accomplish on time without making
any mistake.
This decision of top authority of TESCO could leads to legal problems that decrease sales
and negatively impact brand image within market place which also affect its customer base in
term of decreasing consumer service quality because most efficient workers after this judgement
could not perform. This kind of behaviour is not appropriate as it bring more challenges for
company from which it could overcome by taking right action in term of developing and offering
job opportunities as opposite to cut it down.
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It can be analysed that supportive nature and behaviour is beneficial as it boost
performance and work efficiency of workers even better than last few months or years. In similar
manner, when manager in TESCO support its staff in term of managing his or her daily work by
providing suggestions and right directions it leads to increase productivity which is very useful
and beneficial in different terms. It refer to give case study, staff member felt that management
and other applicants are rude they never encourage people and behave badly that impact mental
and physical health of any persons negatively.
All these factors has impacted behaviour in varied manner some increase productivity
and few decrease it, for which firm would take better decision and consider approaches that are
beneficial in term of increasing satisfaction of consumers and workers as well.
CONCLUSION
By summing up above discussion it has been summarized that Social cognitive theory has
defined three different forms of factors that directly put negative or positive impact on an
individual activity and its decision making. By cutting jobs, TESCO face legal problem as it
business survive from crisis which leads to decrease its sales and profitability. Furthermore, it
has been identified that workers within chose brand by experiencing negative aspects or feeling
because of different reasons decrease his or her commitment level that is not suitable for further
growth of company and current activities as well, while operated in retail industry. From above
analysis, it has been identified that Social cognitive theory defines personal, behavioural and
environmental factors are related to give case study based on TESCO and its staff.
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REFERENCES
Book and Journals
Alshurideh, M and et.al., 2020. Loyalty program effectiveness: Theoretical reviews and practical
proofs. Uncertain Supply Chain Management, 8(3), pp.599-612.
Coles, T.J., 2018. Human wrongs: British social policy and the universal declaration of human
rights. John Hunt Publishing.
Zhigulina, A., 2018. Spatial aspects of retail development in Russia during the transformation
period and the latest trends.
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