The Role of Employee Benefits on UK Hospitality Productivity Report

This research project investigates the impact of employee benefits programs on the productivity of the UK hospitality industry, with a specific focus on Hilton Hotel. The report begins with an introduction outlining the research aim, objectives, research questions, and rationale, emphasizing the importance of employee benefits in driving organizational performance. A comprehensive literature review explores the concept of employee benefits, different types of benefits offered, and the challenges faced by organizations in providing them. The methodology section details the research philosophy, approach, strategy, methods, data collection, and analysis techniques employed. The report aims to determine the roles of employee benefits programs and their impact on productivity, identify the benefits offered by Hilton Hotel, and discern the challenges faced. The study uses both primary and secondary research methods, including quantitative data analysis, and is structured to provide a clear understanding of the topic. The report is structured in chapters, including an introduction, literature review, research methodology, and results and findings, which are intended to provide a comprehensive analysis of the topic. The report concludes with recommendations for improving employee benefits programs and enhancing productivity within the hospitality sector.

RESEARCH PROJECT
Role of employee benefits programs on
productivity of UK hospitality industry

Contents
Topic: To determine the roles of employee benefits program and their impact on the productivity
of hospitality industry......................................................................................................................1
INTRODUCTION...........................................................................................................................1
Research Aim and Objectives .....................................................................................................2
Research Questions......................................................................................................................2
Research Rationale ......................................................................................................................2
Problem Statement ......................................................................................................................3
CHAPTER 2....................................................................................................................................5
LITERATURE REVIEW ...............................................................................................................5
To identify the roles of employee benefits programs in encouraging employees towards their
work within Hilton Hotel.............................................................................................................8
To examine the different types of employee benefits offered to workforce of Hilton for
improving their productivity......................................................................................................10
To discuss the challenges faced by Hilton while offering employee benefits program to
employees..................................................................................................................................12
Chapter 3: Research Methodology.................................................................................................15
3.0 Introduction..........................................................................................................................15
3.1 Research philosophy............................................................................................................15
3.2 Research approach...............................................................................................................15
3.3 Research strategy.................................................................................................................16
3.4 Research method..................................................................................................................16
3.5 Data collection methods.......................................................................................................17
3.6 Data analysis methods..........................................................................................................17
3.7 Sampling..............................................................................................................................18
3.8 Ethical considerations..........................................................................................................19
3.9 Research scope and limitation.............................................................................................19
3.10 Conclusion.........................................................................................................................20
REFERENCES..............................................................................................................................21

Topic: To determine the roles of employee benefits program and their impact on the
productivity of hospitality industry.
INTRODUCTION
Running a business and managing the functions of workplace employees are important as
they contribute to work and support to managing the activities. To have skilled and talented
employees could be an opportunity for organization to grow their business and attain higher
productivity (Li, Bonn and Ye, 2019). It is important for an organization to identify the issues
pertaining to the business environment and suggest options which can be used to resolve the
issues. Human resource management has a major role as it identifies the vacant position and
recruits skilled and talented people who can work flexibly and support them to manage their
functions properly. The HR management receive feedback time to time as to what issues they are
facing, then provide the optimum solution with benefits that could help to retain employees for
long periods of time.
There are various employee benefits that could be provided to employees that could help to
develop organizational productivity. It is important for management to run the different types of
employee benefit programmes that can influence employees and motivate them to work
continuously. To understand the role of employee benefits programs in the productivity of the
UK hospitality industry, Hilton Hotel has been selected as one of the leading multinational
hospitality industries in the UK, providing rooms, accommodation, and food services to its
customers that influences the number of people and gets work done. It is important for an
organization to identify the issues faced by employees and make efforts to solve them to run the
business effectively.
The researcher will use quantitative data by conducting primary as well as secondary
research. Formulating regulations in relation to employee benefits could be more effective as it
brings changes in existing performance and provide formal benefits that can help to develop
organizational performance (Asadi, and et.al., 2020).
Hilton Hotels is a leading global brand organisation in hospitality industry, was founded
by Conrad Hilton. There are more than 584 Hilton Hotels & Resorts properties with 216,379
rooms in 94 countries and territories across six continents. The brand is targeted at both business
and leisure travellers with locations in major city centers, near airports, convention centers, and

popular vacation destinations around the world (About Hilton Hotel,. 2022). The managers of
such hotel understand the needs and wants of their employees and provides benefits that can help
to regulate the business. The current research report covers aim and objectives, research scope,
literature review, and research methodology that can help to develop the understanding and skill
properly.
Research Aim and Objectives
Research aim
To determine the roles of employee benefits program and their impact on the productivity
of hospitality industry. A study on Hilton Hotel UK.
Research objectives
 To understand the concept of employee benefits program within hospitality industry.
 To identify the roles of employee benefits programs in encouraging employees towards
their work within Hilton Hotel.
 To examine the different types of employee benefits offered to workforce of Hilton for
improving their productivity.
 To discern the challenges faced by Hilton while offering employee benefits program to
employees.
Research Questions
 What role do employee benefits programmes play in motivating employees to deliver a
high quality service within the hospitality industry?
 What types of employee benefits are offered to employees of Hilton Hotel UK to improve
motivation & productivity?
 How effective are employee benefits programmes at achieving their stated goals?
Research Rationale
The main rationale of doing the study is regarding the role of employee benefits in
developing organizational productivity and performance. This is important to organization to run
the employee benefits programmes that can help to develop the organizational performance by
influencing number of customers in hospitality industry. This report is done to assemble in-depth
information about the concept of employee benefits within an organisation. It has been seen that
employees are important assets for the business industry as they understand the goals and

contribute to managing the functions. This report focuses on carrying out roles performed by an
employee benefit program to encourage the workforce to do their assigned work, and can help to
develop organizational productivity. The report will help to attain personal as well as
professional goals. With respect to personal perspective, researchers will gain knowledge about
motivation and inspiration which is necessary for individuals and support to manage all the
functions (Sun, Lee, Law, and Zhong, 2020). Moreover, professional skills in the form of getting
roles in employee benefits programs benefit in improving organizational productivity. This will
help to attain the goals by collecting information and data properly.
Problem Statement
The major problem identified in the current report is that there are a number of
employees working in the workplaces, who identifying their needs and expectations in the
context of benefits is quite difficult. The employer of each organization should identify the needs
and provide various benefits which can help to develop the organizational performance. The
individual should have proper information and data regarding employee issues that affect
organizational productivity negatively.
Dissertation Structure
Chapter 1: Introduction – This chapter has introduced the topic for the study and
provided a clear scope and problem statement together with a series of research questions that
allows the study to achieve its stated aims. The current topic of research is to identify the roles of
employee benefits programs and their impact on the productivity of the hospitality industry,
where to Hilton Hotel is used to explain and help to manage all the functions. The researcher will
determine the aims and objectives, rationale, problem statement, and structure that develop the
understanding effectively (Waqanimaravu, and Arasanmi, 2020).
Chapter 2: Literature Review – The literature review is the chapter which consider
information regarding topics and objectives that are prepared by researchers in order to manage
functions. This chapter has introduced the topic for the study and provided study by containing
all objectives. The current research is about identifying the roles of employee benefits programs
and their impact on the productivity of the hospitality industry, where objectives were answered
by gathering information and data properly. It is important to each organization to evaluate the
reason for employee turnover and bring changes in their workings that could help to retain the
employees for long periods of time.

Chapter 3: Research Methodology – The methodology is the selection of the best
method and option out of many that could help to develop the understanding and skills of a
researcher by analysing information. This chapter has introduced the research methods by
explaining different types of methodology while conducting the research as it helps to take the
right action. Currently, the report is explaining the roles of employee benefits programs in
improving organizational performance.
Chapter 4: Results and Finding – Chapter 4 is related to finding the results by
preparing charts and tables that can help to obtain the information effectively. This chapter has
introduced the topic for the purpose of finding results on the basis of collective data. Once
literature review and methodology has been done, then the next phase is results and finding by
using primary as well as secondary methods that can help to attain higher performance and
productivity. The researcher will use a questionnaire under primary research and literature
review will be used under a secondary method that supports managing the functions and
activities effectively (Alam, Hassan, Bowyer, and Reaz, 2020).
Chapter 5: Conclusion and Recommendation – This chapter relates to concluding
information which states overall plans and strategies used by companies to improve their
performance. In relation to the current report, the conclusion part will help to explain the
information regarding how roles of employee benefit programs influenced people to attain higher
performance and how it could influence them to retain staff for long periods of time.

CHAPTER 2
LITERATURE REVIEW
The management of each organization should have proper details about employee's
expectations and provide the various benefits which could help to accept the challenges and
supports to attaining performance. In each business industry, employers have a major role as it
identify the vacant position and recruit skilled as well as talented people (Hafeez, and et.al.,
2019). The management needs to focus on different strategies and programs that could be run by
employees for the purpose of satisfying people and getting work done. Thus, it can help to
develop organizational performance and productivity effectively. The literature review is
explained below:
To understand the concept of employee benefits program within hospitality industry.
Gatling, and Kim (2019) define an employee benefit programme as an event or program
run by an employer for the purpose of providing benefits to their employees. In a business
organization, a number of people work collectively who identify the organizational goals and
give their contribution to accomplish the business goals (Employee benefits program. 2022). It is
important to each industry to analyse the environment and state various strategies which can be
used to for the number of people and get work done. Employees are the main assets of an
organization who are involved in business activities and provide support to accomplish the
organizational goals collectively. The hospitality industry is designed to offer accommodation
and food services to their customers that can help to attain a higher performance. The benefits
programs could be considered as the most substantial costs faced by employers. From the
monetary benefits view, 40% of total compensation and benefits are offered to employees (Kim,
Rhou, Topcuoglu, and Kim, 2020).
The management requires to have proper information and details regarding specific
products as well as services which could help to manage all the functions accurately. The
employer in the hospitality industry should run the achievement award program, paid vacation,
health insurance, social security, perks and bonuses that directly influence the number of people
and support accomplishing business goals (Darvishmotevali and Ali, 2020).

According to Neelie Verlinden (2019), employees' benefit programs' cover the indirect
pay of the workforce. There can be stock options, insurance and other myriads of things offered
to the employees. When two occupations can offer the exact same salary, then they can vary
greatly in terms of the benefits, thus, making one offer a better financial proposition than the
other. It mainly highlights the significance of the employees' benefits in benefits. Employee
benefits have been considered as a tool used by business organizations within the hospitality
industry with the purpose of attracting potential applicants, reducing turnover, maintaining
competition and improving employee satisfaction. Benefits that most organisations offer include,
but not limited to dental and medical coverage, time away from work, retirement & additional
assistance at the time of life-changing events (Hafeez and et.al., 2019). The workforce having
full access to their benefits essentially plays a crucial role in the organisation's development.
Most significant employee's benefits mainly include those that support the worker's financial and
personal health. More comprehensive the organisational benefits package, more competitive its
likely to be in workforce. Few of the most significant employee benefits are healthcare, paid time
off. These act as motivating elements for the workers, who in turn work to attain the success of
organization (Li, Bonn and Ye, 2019).
It has been seen that employers should have a strategy and planning for the purpose of
operating their business regularly and support to develop their organizational productivity.
Allowing staff to select the personal benefits will, hopefully, retain employees. There are various
monetary benefits which are applied by companies for the purpose of influencing and retaining
the employees at the workplace for long periods of time. In the hospitality industry, a number of
people work collectively who understand their roles and perform their responsibilities to
accomplish the business goal (Bhavya, and Satyavathi, 2017). There is theory of motivation
which can be used by Hilton hotel to motivate their employees such as:
Maslow theory: This theory is related to basic needs and wants which make feel them happy
and motivate to work. Management of Arm Holding uses this theory as:
Physical motivation: It involves basic needs such as air, water, shelter, food and sleep to
live, which are provided by the management of Hilton hotel in order to motivate employees.

Safety needs: Once people have been satisfied with basic needs, then they want safety
needs which are provided by managers in a chosen organisation that helps to manage activities
and increase business activities.
Social needs: This is another need which is required to generate a feeling of being social
that makes employees feel good towards employees in relation to the Hilton hotel (Cunningham,
2019).
Esteem motivators: The management of Hilton hotel provide motivation by recognising
achievements and assigning projects effectively. If employees get esteem in front of everyone,
then they work more.
Self-actualisation: In this, employees of the chosen organisation analyse their
performance by accepting challenges which help to complete the task in a certain period and
motivates people to work more.
According to the Torres and Zhang (2021), employee benefits are considered as a form of
compensation provided by the business organisation along with the salaries or wages which are
paid for in whole or in part by the employer. Nowadays, employee's benefits are becoming a
major component of employee compensation, which can determine whether a worker will take a
specific job & remain in it or not. It has been analysed that packages of the employee benefit
package are significant for employees' well-being within a hospitality organisation as it is a non-
monetary reward that employees gain along with their wages and salaries. These benefits bring
improvement in the quality of employee performance within an organisation. All employees
have the right of access to an employee act that analyses all the benefits which should be offered
to the workforce during or after the working period. Employee benefits included in the
organisational compensation package are crucial elements when searching for a job. Benefits
help employees pay for healthcare, save for retirement & take time off work when required.
Organisations have the choice of choosing whether to offer other common benefits including
health insurance, paid vacation, life insurance, retirement plans. Companies typically provide
various additional benefits in order to be competitive when hiring & to keep their workforce
healthy, happy & productive.

To identify the roles of employee benefits programs in encouraging employees towards their
work within Hilton Hotel.
As per opinion of Darvishmotevali, and Ali (2020), Employee encouragement is an
intrinsic and internal drive to put necessary efforts and action done towards related activities.
Employee motivation is the level of energy, commitment, and creativity that company's
employees bring to their jobs. This is important to organization to have skilled and talented
employees who could understand their responsibilities that helps to develop the organizational
productivity. Employee motivation is a key to an organization's success, which is applied by
organization for the purpose of managing their functions and activities. Employee Benefits are
the indirect and non-cash compensation paid to an employee. These benefits are given to
employees over their salaries and wages. Motivation is positive aspect that could be followed by
organization for the purpose of running their business and accepting the changes to improve
performance. In other words, encouragement is the act of providing positive feedback, mainly
focuses on efforts and improvement rather than specific outcomes. In each industry, employer
should understand their responsibility and provide the various benefits which could help to
attaining the higher outcomes. Hilton is the multinational leading hotel, where employees works
continuously as employer treat well and provide them benefits. The roles of employee benefits
programs are explained below:
Attract the most talented employees – Benefits programs are important strategy of
organization which used by employer to influence and attract the talented staff at the workplace.
In relation to Hilton Hotel, employer attracted employees by offering health care benefits,
travelling, and other source of revenues that can help to fill the vacant position and complete
task.
Minimize employee turnaround – Employees who works in an organization decides to
work for long period as they are receiving the benefits which could help to regulate the business
regularly. It has seen that employees are leaving their organization due to lack of motivation that
directly affect the organizational productivity. By providing employee benefits Hilton Hotel,
employees could be influenced to work systemically that can help to minimize the employee
turnaround. The employees of selected hotel feel secure stable while working as employer
thinks for employee welfare.

Keep a healthy workforce – Having a healthy workforce could be effective to
organization as it never has to become a complicated root while managing the business functions
and activities. If any staff feel unhealthy and sick, then employer should provide the sick leave
and other health related benefits that could help to develop the organizational functions and
activities effectively. In relation to Hilton Hotel, employee benefits programs is playing the role
of getting healthy workforce that can help to develop the organizational functions and activities
effectively.
Boost employee productivity – If employees are participating in benefits program then it
could be effective to boost their productivity as it supports to managing the all functions and
activities effectively. If an employer have hired a more talented, motivated workforce that can
buckle down and get things done. In relation to Hilton Hotel, employer helped their employees to
stay healthy, giving them physical capability to stay productive too. The management also helps
their staff to identify the issues and resolve which supports to attaining higher performance.
Enjoy better worker morale – Having good employee benefits could improve the
employee’s morale that leads to better workplace. It has seen that employer of Hilton Hotel, runs
various programs that can help to boost the employees’ morale and supports to accomplish the
business goals.
According to the Bhavya and Satyavathi (2017), employee benefits program play a
crucial role in encouraging the employees towards their work as employee benefit programs
increase value of the working for a specific organisation like Hilton and also improve employee's
health & quality of life. When candidates apply for a job then they look at the benefits that every
organisation offer along with the salary to its employees. Therefore, Hilton offer a good benefits
package to its employees that show that respective hospitality hotel cares about its workforce.
Benefits such as workplace perks. Tuition reimbursement, paid time off and other wellness
program make the organisational employees feel valued and respected. It lead to the employee
who are happy and satisfy to be in their given job role, loyal to the firm & motivated to perform
better. As few organisation like Hilton offer the retirement benefits to its employees that allow
workers to put a pretax % of their earning towards their retirement saving. It help in providing a
well organised & reliable way through which employees can save their money & also plan their
financial future for their families and themselves as well. Along with this employee's benefits
also improve the work life balance including generous or unlimited aid time off, ability to work

from home, vacation time and flexible hours. Such kinds of the benefits help in reducing the
employee's stress & also fatigue & prevent burnout. As resulting it make the employees likely to
be more productive at their work & at home. At last the employee benefits encourage the
employees towards their work as it improve their focus and productivity. Excellent benefits
package which offer perks including disability insurance, health insurance and paid time off can
prevent the workers from worrying regarding things like medical expenses & child care. It make
the employees more confident about their personal matters before, during and after work, due to
this they focus properly on their work & career advancement.
According to the Kaushiki Datta Chaudhury (2022), Role of the employee benefit is not
only one- it improve the employee engagement, productivity and organisational growth, but it
also set the organisation apart from their competitors within market place. It help them in
attracting and retaining talented recruits. In context of Hilton, offering employee benefit
program facilitate an increment in the employees engagement that reduce the employee turnover
rate. It also ensure that fewer & fewer workers leave the organisation. Thus, by retaining old
workforce & reducing the employee turnover cut the hiring and on boarding cost that can be
quite hassle-some & pretty expensive, not to mention time consuming. Apart from this, in case of
the employee well programs, that include team activities such as yoga, mediation and Zumba, an
increased improvement in the team spirit that can be seen among the workers, that help the
organisation in holistic functioning of organisation. As Hilton offer various kinds of the benefits
to its employee say a lot regarding the organisational culture and environment. Thus, offering the
employees benefits also established culture of welfare & well-being, that can tell the workers of
respective organisation that company care about employee & are reduce to invest in worker's
future, hence creating the workplace culture of consideration & thoughtful concern.
To examine the different types of employee benefits offered to workforce of Hilton for
improving their productivity.
According to Gurleen Sohal (2022), Hilton is a world renowned employer as it keeps its
employees happy. It provides various employee benefits to its workforce. Four of these
employee benefits are mentioned below: