Identifying Employee Commitment Impact on London Underground Culture

This research project examines the significance of employee commitment in achieving organizational goals, focusing on the London Underground as a case study. The project investigates the influence of employee dedication on organizational culture and national impact, exploring various aspects such as the impact on the work environment, economic development, and employee motivation. The study delves into the roles and responsibilities of employees, emphasizing the importance of their commitment to the success of the London Underground. It analyzes the benefits of passionate employee behavior and identifies methods for motivating workers towards their objectives, including the examination of different motivational theories and frameworks. The research employs a literature review, research methodology including data collection and analysis, and concludes with findings and recommendations to improve employee commitment and organizational performance.

Research project

Table of Contents
Topic:- .............................................................................................................................................1
INTRODUCTION...........................................................................................................................1
1.1 Aims and objectives..............................................................................................................1
1.2 Research questions................................................................................................................2
1.3 Research rationale.................................................................................................................2
1.4 Gantt chart and work break down structure..........................................................................3
LITERATURE REVIEW................................................................................................................5
2.1 Impact of employee’s commitments on organization and national culture..........................5
Source of finding literature ........................................................................................................8
2.2 Advantages of employee’s passionate behaviour on company performance........................8
2.3 Techniques of motivating workers towards their occupational objectives...........................9
RESEARCH METHODOLOGY...................................................................................................13
3.1 Type of research..................................................................................................................13
3.2 Research design...................................................................................................................13
3.3 Research philosophy...........................................................................................................14
3.4 Research Approach.............................................................................................................14
3.5 Data sampling.....................................................................................................................14
3.6 Methods of data collection..................................................................................................15
3.7 Ethical consideration...........................................................................................................15
DATA ANALYSIS........................................................................................................................17
CONCLUSION AND RECOMMENDATIONS..........................................................................26
5.1 Findings...............................................................................................................................26
5.2 Recommendation................................................................................................................26
5.3 Conclusion..........................................................................................................................26
REFERENCES..............................................................................................................................28

Topic:-
“ To identify the impact of employee commitments on organizational culture and
national culture:- A case study of London underground”
INTRODUCTION
The following research project is going to throw light on significance of employee
commitments in order to attain company goals and targets in a defined time frame.. London
underground is a public rapid transit serving in London and its nearby areas. Learner is going to
investigate about facilities that is provided by European companies by providing the facilities of
transportation below the surface area.. It is very helpful and effective source for whole society
and aids public while travelling across different regions in London. First ,and foremost motive of
this report is to highlight the employees attentive nature towards their personal and professional
goals. The, overall report is showing distinct methods of encouraging workers towards their set
objectives in order to attain organization targets by establishing a positive culture at workplace
and nation (Epstein and Buhovac, 2014).
Basically, research team is following an appropriate process for acquiring accurate
information about London underground and what are its benefits on entire society. Main
objective of this subject is to analyse the roles and responsibilities of one of the indispensable
resources that is employees. Their role is vital as entire job and work of a company is handled
and managed by them only. Therefore, commitments of labours are very much essential for
London underground team so that they can achieve success and attain their set objectives and
goals in a defined time period. Another target of underground group is to facilitate consumers
and overall nations with outstanding services by conducting numerous of beneficial programmes
or sessions.
1.1 Aims and objectives
Employees plays a very crucial role in attaining objectives of an enterprise or any public
institution. Thus main aim of this investigation is “To identify the influence of employee’s
commitments on organization culture and national culture: A case study on London
underground”. On the other hand some of the major objectives of this report is going to present
as follows: -
 Determine the employee’s attentiveness towards attainment of goals.
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 Identify the usefulness of workers passionate behaviour on culture of London
underground (Leroy, Palanski and Simons, 2012).
 Measure the effectiveness of labours commitments.
 Highlight the relationship between positive behaviour of employees with culture of
London underground team and overall nation.
1.2 Research questions
This section of research process is mainly relying on aims and objectives of project.
Therefore an appropriate questions is designing further: -
 What are the influence of employee’s commitments on culture of an organization and
national?
 Identify the benefits of passionate behaviour of workers on objectives of London
underground?
 What are the methods to make employees committed towards their goals?
 Is there any improvement in underground facilities of London?
 Are there any changes in culture of an organization and nation?
1.3 Research rationale
In this part of the research actual reason behind preferring this title in order to easily
understand the motive or objectives of investigator team. Therefore, this project is all about
identifying the impact of employee’s attentiveness on culture of enterprise as well as nation
while designing a underground facilities in London for facilitating whole society. In fact, it is
indispensable to pay full attention on this subject because all the task or activities are managed or
regulated by them only in an appropriate manner. Along with this they are responsible for
establishing a goodwill of a company at marketplace and completion of particular project is also
rely on employee’s commitments. Hence, study on this topic is highly important due to their
efficiency or role in development of London underground project. Basically, employee’s
consideration is very significant for success or development of an association as are seen as
mandatory asset (Cascio, 2018).
Hence, determination of employee’s interest or wish is one of the compulsory work for
team of underground designer as they want more or more man power experience or fresher’s
both in order to accomplish business operations in a given time frame. Along with this, they need
to conduct various training or development programmes to groom their less skilled employees as
2

well as requisite to implement motivational sessions for encouraging them towards personal or
occupational objectives. It means rationale of investigation process is very much importance
because it will provide a corrective path to researcher for further research on specific subject
with the help of necessary facts or figures.
1.4 Gantt chart and work break down structure
Entire research projects are distinguished between various activities in order to execute
all the task in an appropriate manner by considering necessary facts or figures. Work break down
structure is one of the useful strategy for distributing responsibilities between various sections in
order to minimize chances of losses. Whereas Gantt chart is a graphical representation of
activities which is distributed amongst various sections so that it may accomplish in an
appropriate manner (Cameron and Quinn, 2011).
3

4

LITERATURE REVIEW
This section of investigation process is going to highlight the thoughts or opinions of
various scholars on employee’s activeness behaviour and its benefits on company development.
However, most of the authors or scholars are expressing their thoughts on necessary roles or
responsibilities which is played by employees at workplace in order to attain personal and
professional goals or objectives. It is indispensable to analyse the opinions of various authors
because every member are having different opinions towards specific certain as some are against
the motion and some are in favour. For example; according to few scholars dedicating behaviour
of employees are mandatory for organizational success because entire business operations are
handled or managed by them only. Whereas few are believing that togetherness is main reason
behind success of London underground because big project cannot executed without the help of
coordination between employees as it will minimize the chances of confusion and time wastage.
Along with this, overall study is going to focus on several theories and frameworks which is used
by company for encouraging employees towards their occupational objectives. Main motive of
entire data is to show effectiveness of approaches which is utilized by corporate world at
workplace as well as conduct distinct programmes or sessions. Additionally, various
motivational approaches such as; Maslow hierarchy need and hertz-berg two factor theory etc.
are also explained in this report for understanding the effectiveness of encouragement
approaches at London underground. Basically, main motive of this project is to show necessity
of various frameworks at workplace by judging through testing employees knowledge.
Apart from all the above, whole study is focussing towards impact of employees
dedicated behaviour on London underground as well as national culture because this association
is engaged in offering best transportation facilities to public. Therefore, in this project, learner is
going to understand the necessity of staff members at workplace as well as various programmes
which needs to conducted for motivation of workers.
2.1 Impact of employee’s commitments on organization and national culture
According to Mueller and et. al., (2012) workers are consider as one of the indispensable
asset for organization because activities are managed by them only and operating of business is
also depend upon them in order to attain set objectives or goals. Commitments of employees is
very much essential because then only an effective culture is emerging at workplace and newly
5

hired employees are motivating towards their goals. However, London underground is an
association whose main motive is to provide an effective facility below the surface with the help
of advanced or modern technology. Therefore it is analysed that dedicated employees have a
greater impact on a culture of an association as well as national in different way which is
describing as follows: - Change the environment: - As per this factor an association is fully influenced by
dedicated employees as it may modified the surrounding of an organization. It means
convert the inactive environment into active which resulted in attainment of company
goals in a defined time period. For example; employees London underground is creating
a very healthy surrounding due to which they get succeeded in attaining set objectives in
a given time frame. Assessment of surrounding is very much essential for development of
an organization because overall success of an enterprise is mainly depend upon this factor
only. Basically, employees, labours, money and various other essential resources are
acquired through environment due to which it is essential for London underground to
study the changes which might occurred at marketplace. Hence, analyses of society is
indispensable as well as modification which is occurring and affects the success of an
enterprise and off-course job role of workers at workplace. Develop economy of a nation: - According to Shin, Taylor and Seo, (2012) one of the
major impact of this term is that it may shake the European economy in various ways.
For example, success of London underground which is a public association is indirectly
raise the living standard of workers and it may influence the global economy. Along with
this creates a society in which every individual get committed towards their targets either
personal or professional. Economy is having a major impact on a company performance
as well as on employees because if a nation is developing then there is emergence of
maximum opportunities which aids an enterprise to improve the current positions. Along
with this, employees also get motivated towards their personal and occupational targets
due to entering of several foreign companies. As every individual wants to develop their
nation as compare to others by getting committed towards company goals. For example;
rivalries are emerging at a large extent in order to acquire more or more profit by
defeating others. Hence, it is essential for London underground to conduct distinct
motivational programmes or sessions in order to encourage their employees.
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 Encourage current employees: - Newly hired workers are fully influenced by behaviour
of existing one as they are following them and working under senior members. Thus, it
means previous members of an organization are act as a motivational tool for newly
appointed employees. Therefore, it is essential for them to accomplish assigned task in an
appropriate manner in order to attain set objectives or goals. National culture is affecting
by employees because workers are liable to manage business operations due to which
company getting succeeded in attaining their goals. As a result economy of a nation is
also get developed as demand of London underground is maximizing day by day. In fact,
most of the consumers are selecting UK due to their outstanding services provided by
London underground by facilitating them while roaming across the European
marketplace. It means, it is indispensable to motivate staff members by conducting
distinct events, programmes and sessions in order to encourage employees towards
handling of complicated situations which might occurred at workplace. Improve the efficiency of enterprise: - As per the view point of Newman, Thanacoody
and Hui, (2011) it is stated that it automatically enhance the talent or skills of staff
members involving in an organization. Basically, it supports overall company in various
manner. One of the major advantages of dedicated behaviour of employees is to enhance
the efficiency which means London underground can also plan to expand their business
across various regions that are far away from city. As a result it aids an enterprise is
establishing their goodwill at marketplace which is beneficial for them in various forms
such as ; gain trust or loyalty of customers, create a positive relations with society, attract
foreign clients and so on.
 Increase the productivity: - One of the major impact of employees dedication on
organization as well as nation is that efforts of staff members resulted in maximization of
company productivity. Moreover, it aids in acquiring maximum return on their
investment in a given time frame. As per survey report it has been analysed that London
underground is going through various ups and downs due to changes in micro or macro
factors. Along with this, they are also encountering a major issue of fluctuation in
customer preferences because it may hamper their productivity. But if employees are
acting appropriately then it become very easy to attract minds of numerous clients. For
example; employees are direct contacting with consumers while offering a service at
7

London underground which means behaviour of workers are influencing society at high
level. Thus, if staff members are performing their job role in efficiency manner then they
can easily enhance the organizational productivity.
Therefore, all the above points shows the eminent role which is played by employees in
development of nation as well as economy. It means, London underground needs to focus on
several programmes which act as a motivational element for staff members because success of a
nation as well as company is totally depend upon their dedicated behaviour.
Source of finding literature
After considering above information or data it has been analysed that acquisition of
relevant facts or figures are not an easy task because number of scholars and authors are
expressed their views and opinions on distinct subject area. There are various sources through
which research data can be collected. Some of them are mentioned underneath:
 Journal article: These are more effectively useful for making up to data information.
Basically articles are Expressed by talented or experienced authors by analysing overall
scenario and societal figures in order to explain personal point of view on particular
subject area.
 Books: It is mostly tending to be less up to date as it takes maximum time to get
published as compare to journals. Most of the authors believes in publishing their views
together in a book for guiding others by sharing their opinions with entire society.
 Corporate reports: Plenty of local government department and other commission to
carry out various research. The available information would provide best suitable sources
of data of the selected topic. Confidential reports are maintained by multinational
companies which helps other members or entire industry while making final decision as
well as during planning process. Along with this supports during estimation of funds for
introducing any new project for societal benefit.
2.2 Advantages of employee’s passionate behaviour on company performance
According to Chun and et. al., (2013) it has been analysed that dedicative behaviour of
employees has a greater impact on a company performance as well as beneficial for success of an
enterprise. Thus advantages of employees commitments is describing as follows: -
 Aids in overcoming barriers of an association in a minimum time period. It means
employees those whomsoever are ability to resolved complicated situations are act as a
8

useful asset for enterprise. As a result chances of disturbance get minimized which is
faced by unskilled employees.
 Ability to establish a goodwill of an organization at marketplace. If a person is fully
dedicated towards their occupational targets then they can perform all their assigned job
in much appropriate way because they are in love with their work. As a result succeeded
in attaining customers trust or loyalty.
 London underground can easily serve overall public in an appropriate manner.
Improvement in service quality of an organization because London underground is
serving entire society.
Apart from all the above some other benefits of dedicated or passionate employees is
explaining below:-
 Increase the productivity of an association by encourage employees to maintain their
professionalism in front of the society. Basically, consumer only get attracted of staffs are
treating in a polite way and offering all the necessary facilities in a desired time frame.
 Strengthen the morale of employees as well as increase their confidence level which
motivate them to deal with every type of complicated situations.
 Maximize the revenue of an organization in a minimum time frame by satisfying desired
of needy people and succeeded in facilitating customers with necessary facilities.
 Minimize the probability of conflicts at workplace because it if employees are passing
time in gossiping instead of doing their assigned job then it might increase the chances of
contentions between them because every individual are having distinct point of view as
compare to others.
2.3 Techniques of motivating workers towards their occupational objectives
In is crucial for the leaders to motivate workers through providing various attractive
benefits so that every aims and objectives can be attain in best manner. Everyone faces a dip in
motivation. In is very hard to maintain regularity level motivation among workers at the
workplace is big challenge for them. The experts use to collected various measures to keep team
motivated so that it can be easy for London Underground can maintain their business in more
effective manner. It will be helpful for them to attain individual as well as organisational goals in
more effective manner (Bello, 2012). Few techniques those are applicable in this regards are
discussing underneath:
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 Reward great work: It is essential for leaders to make motivated the workers by
providing rewards to their hard work. It any employees is delivering their best efforts in
producing exceptional outcomes for the company on a regular basis they need to get
attractive awards so that they get motivate to perform their tasks in appropriate manner.
 Set small and measurable objectives: It is essential for the team management of London
underground to set small target at initial phases so that employees can easily attain those
without facing any difficulties. Visible progress not only generate positive results but
make clear indication that work should be making difference in results.
 Stay positive: It is requiring to stay positive in respect of getting new tasks and projects.
Positive perspective and attitude helps to adopt the challenging task and projects in
positive manner. Proper direction and guidance are the key element to build a positive
and healthy environment with in the organisation. It is seen that positive enforcement of
manpower leads the organisation in the direction of attaining desired outcomes and goals. Applaud results: Mangers and leaders should appreciate the good results and
outstanding performances of employees. It helps to boost the confidence level of
employees and their work spirit towards the given tasks. It is important to cheer those
employees whose performance remain constant and extra ordinary at every level (Welch,
2011).
 Maintain positive environment:- As per this element an organization needs to create a
healthy surrounding at workplace in order to encourage employees without distracting
them with external factors. In fact surrounding have a major impact on a company
performance because it helps an association in various forms like; motivational
components reduce the chances of conflicts and clear all the complicated points.
Apart from this, number of models of motivations are also identified which is used by an
enterprise for encouraging their employees. Therefore, different frameworks are described as
follows:-
 Hertz-berg's two factor theory
 Maslow hierarchy theory
 Hawthorne effect
 Expectancy theory
 Three dimensional framework of attribution.
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(Source:- Theories of motivation , 2017)
Maslow hierarchy theory:- According to this element it has been analysed that need of
individual plays a very eminent role in encouraging a person towards specific job role or
activities. However, this frameworks is entirely based on a human requirements and highlights
all the basic needs in a proper hierarchical manner from lower to higher grade. Thus, if a person
is failed in fulfilling the requirement of itself then they can easily motivated towards particular
requirement. For example; self-actualisation requirement, esteem, social, safety and
physiological. If an organization is going to adopt Maslow hierarchy approach then employees
can automatically get attracted towards job role because every members wants to improve their
existing conditions. Along with this, dream to raise their standard of living in order to establish a
positive image at societal place by accomplishing assigned job role in much better way.
Apart from this, various other approaches are available which might adopted by London
underground while encouraging their employees towards occupational targets.
Last but not the least, overall study is based on showing number of techniques that is
used by selected firm for improving the knowledge, learning, talent and skills of overall staff
members. Basically, main motive of this review is to shows the eminent role of employees at
workplace by using different analysis process and measures. Throughout the study, it has been
understood that employees are consider as most mandatory asset for organization as they are
responsible for managing business activities which are required for growth of London
underground. It is not easy to encourage staff members because every individual are having
distinct background, opinions and thoughts. Thus, managers needs to act as per employees
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Illustration 1: Theories of motivation

requirement and deal according to their behaviour. For instance few members are very short
tempered, some are lazy whereas some are also very active and passionate for their career or job
role. It means, authority of London underground needs to make development strategies by
considering specific facts or figures such as; current and future needs of a person, family
background or requirement, existing situation, talent, knowledge, experience hence forth.
However, major key areas which was covered in this whole study are; analysis of employees
passionate behaviour on London underground as well as national culture and several events that
was organized by an enterprise for employees motivations. For example; adoption of
encouragement approaches that was coined by several experience scholars in order to use ideas
expressed by talented theorist. Apart from number of frameworks company was also using few
other techniques to motivate their workers such as; reward system, remuneration on attainment
of defined target and so on. Hence, it has been analysed that main motive of this study is to show
impact of employees performance on success of an organization and development of national
economy.
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RESEARCH METHODOLOGY
This is part of research is considered as one of the most important because it covers
crucial activities like collection data through different methods which is used by London
underground while running their business entity. Thus, there are various kind of information
present in the environment which is highly beneficial for company such as; changing trends,
choice or preferences of consumers, fluctuation in several factors and so on. Hence, various
methods or tools are used by enterprise for conducting overall research in much appropriate
manner. Method of sampling, approach and types of research are some significant part of this
chapter. Every method of types has its own advantages and disadvantages and this is a
responsibility of research to find and use most appropriate one (Goetsch and Davis, 2014).
3.1 Type of research
If correct kind of research is chosen for a project, then concentration of research will not
divert into wrong direction. There are basically two types of research, one is qualitative and other
is quantitative which might adopted by London underground while accomplishing several
business activities. In most of the investigation, one of the investigator either select one of them.
Prior one is related to understanding options of candidates who are answers questions. If
respondent is choosing a particular option, then researcher ask about why they are going with
specific option. Key advantage of this type of research is that it provides more reliable data
because investigator know the motivations of respondents. On the other hand, quantitative
research is related to numbers. Maths and statistics is important part of this type. Candidates
who take part in investigation, chose one of the available option. It provides accurate data and it
is difficult to question its reliability in order to attain main objective of London underground by
encouraging employees towards their occupational objectives.
3.2 Research design
First step of research design is selection of methodological approach which be used at the
time of conducting research. It assists in optionality variables and crafting the whole process of
research. In most of the cases, where researcher fail to attain his/her goal, the reason behind
failure is derailing from right path. Conducting an investigation in a lengthy process especially
for London underground which is an underground facility for entire public and if researcher will
not decide its process then whole investigation may move into right direction. Descriptive,
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experimental, exploratory etc. are some of the popular research design. Although all of them are
important but for this project, descriptive design will be adopted. It is most suitable option for
qualitative research which is done in this present case. This design will support researcher in
getting accurate and valid information that are utilized by selected firm for improving the
performance of employees because they are act as a indispensable element of an association.
3.3 Research philosophy
Philosophy is related to thinking of investigator. One may say that differs from person to
person but there are some specific philosophy which can be adopted by a researcher team while
acquiring accurate data for London underground in order to serve consumers in much better way.
Interpretivism and positivism are two types of philosophy. In this investigation, prior one will be
taken in account because it argues the believes of positivism. According to interpretivism, people
are not just puppets. They are a complex creature and see same reality in different way.
Qualitative is the kind of research which is used under this philosophy because it talks about
reasons and motivation of respondents (Goleman, 2017).
3.4 Research Approach
There are two types of approaches, first is inductive and other is deductive. Prior one
focuses on developing or contributing to theories so by identifying a pattern. Other the other
hand, deductive is bit of a negative approach as it concentrates on finding flaws and test validity
of assumptions. In this research, inductive approach will be followed as it will suit investigator
and framework of investigation. Qualitative data does not focus on numbers, it tries to record
thinking of respondent. This is important for contributing something to present theories of
successful patterns. Thus, approaches are useful for employees while running their job role at
workplace by expressing views of distinct authors in order to take corrective decisions.
3.5 Data sampling
One of the biggest problem faced by researcher is related to finding appropriate number
and types of respondents. Random sampling is a simple method where candidates are selected
without using any pattern. Chances of any discrimination is not possible in this method and it
does not consumer much time. Stratified sampling is another option, it is considered as better
version of random sampling. In this method, some groups are made and then one of them is
selected on random basis. Sample size for this research is 30. User of this investigation will not
14

face any major problem at the time of understanding the methods of collecting sample because
this process is not complicated.
3.6 Methods of data collection
Gathering relevant data is an important procedure. Their are basically two types of
methods i.e. primary and secondary. London underground is one of the famous association
whose main motive is to offer best facilities to overall public of Europe as well as facilitate them
to perform their day to day activities in much better way. Thus, In prior one, information is
collected for first time. This means that it was not present earlier and it is collected for specific
purpose of research. Main advantages of primary sources is that they are reliable and they
provide exact information which is needed by investigator. This method has one major flaw, it is
time consuming and expensive also. Secondary resources are like internet, news paper,
magazines etc. In this method, information is collected from primary source i.e. content which is
already present. Key benefit of using this method is that it does not consume much time and
more data can be recorded in less time which automatically useful for company because it assist
managers while planning strategy .
Although one of the main disadvantage of this method is that it does not meet all the
needs of researcher. Investigator may not find specific information which they are seeking in
present scenario if they go with this method. Another issue with secondary resources is
reliability. Many people has raised question about whether to trust the information which is
collected from internet or magazines. For this project, both methods will be taken in account
because if both will be used at one time then more reliability data can be collected in short period
of time. Research work can be done in more effective way by gathering significant details from
both primary and secondary sources.
3.7 Ethical consideration
Researchers should follow some ethical standards because if users will not trust
investigator then they will not use and believe the conclusions and recommendations which has
generated from research. Besides this research need to focus on some key areas like utilisation of
available resources in proper way for encouraging employees towards their professional
objectives. At the time of conducting research, investigators will get money as it is required for
purchasing, books or doing any other task. Analyst should not use these resources for personal
use. They should not leak the data which they have collected at the time of conducting research
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so that managers of London underground get succeeded in attaining company goals by enforcing
employees towards objectives. These are some crucial areas which will be focused in this
investigation (Ng and Feldman, 2011).
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DATA ANALYSIS
In this part of research learner should get aware about the opinions or view points of
various customers on employees roles at London underground. Therefore, with the use of
random sampling method roughly individuals are get selected in order to represent their opinions
on strategy used by London underground team for improving facilities offered by an
organization. Thus, around 30 individuals are selected by company for understanding their
thoughts on enterprise policies and schemes.
Q1. Is there any improvement on
performance of London underground? Yes No
Frequency
25
5
Q2. Is there any relationship between
employee’s commitments and organization
culture? Yes No
Frequency
28
2
Q3. Are you satisfied with the facilities
provided by London underground? Yes No
Frequency
24
6
Q4. Are you happy with the behaviour of
employees? Yes No
Frequency
29
1
Q5. Did you liking the strategy adopted by
London underground for facilitating public? Yes No
Frequency
20
10
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Q6. Is there any impact on national culture of
UK? Yes No
Frequency
25
5
Q7. What is the rating given by you to London
underground? Excellent Very good Good All the above
Frequency
15
5
5
5
Q8. Suggestion for improvement?
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Data interpretation
Theme: 1 Improvement on performance of
London underground.
Frequency
 Yes 25 No 5
Interpretation: - From the above graphical representation it has been identifies that due
to employment commitments an organization can easily attain their set objectives or goals in a
defined time period because they are liable for controlling and managing entire business
operations. Therefore, workers of London background play a very crucial role in accomplishing
business activities in an appropriate manner by satisfying needs or demands of overall public.
Thus, as per data out of 30 individuals around 25 members are agreeing with this statement that
because they are observing an active behaviour of employees at workplace. Whereas rest 5
19
25
5
Yes
No

members are raising their voice against this statement as they believe that role of employees are
not appropriate.
20

Theme: 2 Relationship between employees
commitments and organization culture.
Frequency
 Yes 28 No 2
28
2
Yes
No
Interpretation: - As per this above representation it is analysed that workers are act as
indispensable asset for overall organization as most of the business activities are handled or
managed by them only. In fact, policies or culture of an association is designing as per behaviour
of employees only because if current workers are self-motivated towards their personal or
professional goals as well as highly dedicated then currently hired are also get encouraged by
them and follow the similar culture. Hence, from the graphical representation almost 28
individuals are agreeing with this statements as they are analysing the environment of London
underground in an effective manner. On the other only 2 members is not agree with this above
term because they get failed in analysing organization.
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Theme: 3 Satisfied with the facilities
provided by London underground.
Frequency
 Yes 24 No 6
24
6
Yes
No
Interpretation: - London underground is a one of the public institution whose main
motive is to serve entire society with necessary facilities while travelling across the local regions.
Mainly their main objective is to offer public transport in order to facilitate them in their day to
day life. Hence, as per diagrammatic representation it is identified that out of 30 members around
24 individuals are fully satisfied with this statement because they are happy with the services
offered by selected firm. Whereas rest 6 members are not happy with this line as they believe
that more improvement is required by an organization.
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Theme: 4 Happy with the behaviour of
employees.
Frequency
 Yes 29 No 1
29
1
Yes
No
Interpretation: - Employees of behaviour are very friendly or polite because they all are
dedicated towards their job role and trying to satisfied the need or demand of desired customers
in a defined time period. In fact, workers are committed towards their job because they want to
attain their set objectives or goals in a given time frame. As result, around 29 members are
believing that employees are having a very polite nature and performing their job in an
appropriate manner without exploiting the rights of consumers. Whereas only 1 person is not
happy because of some silly reasons. Hence it is assessed that workers of London underground
are highly friendly and coordinative.
23

Theme: 5 Liking the strategy adopted by
London underground for facilitating public.
Frequency
 Yes 20 No 10
20
10
Yes
No
Interpretation: - London underground is based on public oriented strategy as their first or
foremost motive is to provide necessary facilities to their community in order to raise the living
standard of overall community. Therefore, an organization is trying to come up with various
ideas of serving society from which underground facilities is one of them. As per above data it is
analysed that around 20 individuals are loving the schemes of an organization whereas 10
members are not satisfied with the strategy adopted by company.
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Theme: 6 Impact on national culture of UK. Frequency Yes 25 No 5
25
5
Yes
No
Interpretation: - National culture getting affected by norms follows by employees while working
in an enterprise as it may represent the culture of an association. Therefore, as per above
graphical representation it has been analysed that around 25 are agree with this term whereas rest
5 are not happy with this.
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Theme: 7 Ratings given by you to London
underground.
Frequency
 Excellent 15 Very good 5 Good 5 All the above 5
15
5
5
5
Excellent
Very good
Good
All the above
Interpretation: - From the above data it is identified that most of the clients are loving
the facilities provided by London underground because around 15 members are giving rating of
excellent services out of 30. whereas another 5 are going for very good, other 5 are selecting
good and rest 5 are believing that all the above options are appropriate for this organization.
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CONCLUSION AND RECOMMENDATIONS
5.1 Findings
By thoroughgoing above information it has been identified that London underground is
all about facilitating consumers with modern technology of travelling which helps them in their
day to day life. However, first thing that is determined is dedication of employees are highly
indispensable for overall company success because overall business activities are handled by
them only. Therefore, number of elements are identifies which are described as follows: -
 Commitments of staff members are mandatory for development or success of specific
project.
 Proper plan or strategy is requiring to accomplish all the organizational operations in
much better way.
5.2 Recommendation
After considering above data it is analysed that an organization need to consider
necessary facts or figures before accomplishing business activities in order to attain set
objectives or goals in a defined time period. Therefore necessary suggestion which is
indispensable to follow is describing as follows: -
 It is essential to appoint skilled or talented employees so that they can easily understand
the way of accomplishing business operations in an appropriate manner.
 An association need to design an appropriate strategy in order to serve customers with
necessary facilities.
 Required to conduct programmes for maintaining the dedication level of employees as
well as encourage them towards their occupational goals.
5.3 Conclusion
From the above data it has been summarised that employee’s dedication is one of the
indispensable task or factor for success or development of an association because it aids in
attaining set objectives in a defined time period. Along with this, London background have
implemented number of schemes or sessions to encourage employees towards their targets in
order to create an environment free from disturbance factors. Mainly, it has been understood that
commitments of workers have a major impact on culture of an association as well as encourage
almost whole corporate world towards dedication in order to make it national culture. Therefore,
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London underground institution is trying to motivate employees towards making a effective
surrounding of a firm.
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