Presentation: Managing Employee Complaints Regarding Business Policy

This presentation delves into the complexities of managing employee complaints regarding business policies and procedures in the modern business environment. It highlights the importance of effective communication and explores the impact of policies on employee productivity. The presentation links cognitive dissonance theory and the coordinated management of meaning to explain employee reactions to policy changes. It provides examples of solutions implemented by companies like Apple and Google, and suggests strategies such as establishing grievance addressal systems and holding regular meetings to address employee concerns. The presentation concludes by emphasizing the need for companies to listen to their employees and adapt policies accordingly. It also reflects on the presenter's strengths in project structure and domain knowledge, while acknowledging the need for improvement in public speaking and academic writing skills, with plans to address these areas through seminars and research assignments. This document is available on Desklib, a platform providing a variety of study tools and resources for students.

• The modern business environment has become increasingly
dependent on business communication
Without proper means of channeling information
from one business function to another, operational
productivity of businesses are due to take a hit.
Complaining as a group of employees about
a policy or procedure

Background
1. In order to stay competitive in the
modern business landscape, companies
often bring in numerous changes
2. When the workforce of a business
grows tired of being subjected to an
unjust policy in their eyes, they often
complaint as a part of a large group

Linking the theories
1. Cognitive dissonance theory – This theory states that people tend to avoid situations,
information’s and changes which results in confliction such as personal belief, habits of
doing work and judgment standards.
2. Coordinated management of meeting – This theory states that in the process of
organizational communication, people construct their own realities.

Example solutions to the issues from real companies
1. Apple is suffering from employee work disputes
2. Google has unfairly cut the employee wages

Your own solutions to the issues
1. Systems of grievance addressal
2. Company must hold meetings in
response
3. Employees must be duly heard

Conclusion
The above presentation went
into detail regarding the
various complexities that
modern businesses face in
terms of business
communication and its related
challenges.

Questions and Answer
Q and A session to defend your
presentation (5 minutes)

What went well in the presentation and why
1. Project structure
2. Domain knowledge

What improvements need to be made
according to the Feedback
1. Lack of public speaking skills
2. Lack of academic writing skills

What actions will you take to make the
suggested improvements.
1. Enrolling in public speaking seminars
2. Taking up research and writing
assignments

List of References
 Cyphert, D., and et.al., 2019. Communication activities in the 21st century
business environment. Business and Professional Communication Quarterly,
82(2), pp.169-201.
 Fenton, M., 2022. How to approach grievances raised in a resignation letter. BDJ
In Practice, 35(1), pp.33-33.