The Role of Managers and Leaders in Employee Development & Well-being

This report, focused on the hospitality industry, investigates the crucial role of line managers and leaders in fostering employee development and well-being. The research employs a mixed-methods approach, combining primary data collection through surveys and questionnaires with secondary data review. The methodology includes detailed explanations of research methods, sampling techniques, and considerations for reliability, validity, and ethical issues. The data analysis utilizes content analysis to interpret findings from a questionnaire administered to stakeholders at Marriott Hotels, examining themes related to talent management, the purpose of talent management, the roles of managers and leaders, effective talent management strategies, consequences of ineffective talent management, challenges, and potential solutions. The analysis includes frequency distributions and interpretations of the survey responses, leading to conclusions and recommendations regarding employee development and well-being within the context of the hospitality sector. The report concludes with a reflection on the research process and suggestions for alternative research methods.

Research Project
(Part 2)

Table of Contents
Title: The role of line managers and leaders in employee development and well-being within
hospitality industry...........................................................................................................................1
Research Methodology....................................................................................................................1
Research Methods.......................................................................................................................1
Research Approach.....................................................................................................................1
Sampling.....................................................................................................................................1
Reliability and validity of study..................................................................................................2
Cost, access and ethical issues....................................................................................................2
Data Analysis...................................................................................................................................4
Analytical Tools..........................................................................................................................4
Data interpretation.......................................................................................................................6
Conclusion and Recommendation.................................................................................................14
Conclusion................................................................................................................................14
Recommendation......................................................................................................................14
Reflection and Alternative Research Method................................................................................15
Reflection..................................................................................................................................15
Alternative Research Method....................................................................................................15
REFERENCES..............................................................................................................................16

Title: The role of line managers and leaders in employee development and
well-being within hospitality industry.
Research Methodology
Research Methods
A research can be conducted into two main bases, that are primary and secondary one.
Here, using focused group-discussion, survey, self-questionnaire methods etc., are used under
primary research, where researchers observed on every data and apply statistical techniques to
conclude result. While secondary research is done on reviewing the past collected data and
summarising detailed information into brief, to address issues of current project. This method
takes as comparison to primary one, less time with minimum efforts. But it doesn't provide
accuracy and reliability of research outcomes. Therefore, considering importance of both
methods, under present research, data is collected by using primary and secondary sources.
Research Approach
In order to gather information, two main approaches are generally applied that are
qualitative and quantitative, that helps in gathering information as per requirement. Under
qualitative approach, researchers get advantages to collect theoretical information and analyse
them via inductive analysis method. While quantitative approach is applied for gathering
information that can be represented in numerical form, which further analysed by using
deductive analysis. In context with present project, as it is based on managers' role in employee
development, therefore, mixed approach method is applied for investigation, which includes
concepts of both qualitative and quantitative techniques.
Sampling
As conducting report on a wide topic creates difficulties for a research when primary
investigation is taken, therefore, sampling techniques helps in selecting a small sample from a
chosen group of population. This would help in easily apply primary methods like self-
questionnaire, group-discussion and more, on small sample and taken their views for further
procedures. In this regard, random sampling method is used under present research, for selecting
a sample of 30 respondents from stakeholders of Marriott Hotels.

Reliability and validity of study
It is one of the main concerned part of any study, that instructs researchers to focus on
maintaining reliability and validity of study, by considering the quality and strategies which are
used for taking investigation. For this purpose, present project makers have checked feasibility of
research and track progress report of every step.
Cost, access and ethical issues
These aspects are also need to take under consideration while conducting research, so that
chance of occurrence of ethical issues can be minimised. For this purpose, making prior budget
plan help researchers in getting easily accessibility of resources and optimisation of availability
of cash properly. Similarly, applying ethical principles like confidentiality, autonomy, informed
consent and more, that helps in maintaining the viability and feasibility of project. All these
processes helps in
Self-Questionnaire
Questionnaire
Q1) Are you aware with the importance of talent management in increasing growth of a
company?
a) Yes
b) No
Q2) What is the main purpose of Marriott Hotels behind its talent management?
a) Building strong corporate image
b) Increasing employee productivity
c) Earning competitive advantage
Q3) According to you, who plays the main role in managing talent and professional
development of employees?
a) Line managers
b) Leaders
c) Both line managers and leaders
d) Others
Q4) As per your opinion, what is the best strategy of managing talent at workplace by Marriott
Hotels?
2

a) Talent Acquisition and Retention
b) Performance Appraisals
c) Development of organisational culture
Q5) What is the main consequence of ineffective talent management for Marriott Hotels?
a) Demotivated and unproductive workplace
b) Staff turnover
c) Disengagement of employees
d) Poor client satisfaction
Q6) Do you think that management of talent and employee development give support to
Marriott Hotel in achieving its corporate goals objectives?
a) Yes
b) No
Q7) What are the main challenges of talent management that can be faced by Marriott Hotels?
a) Conflicts among existing and new workers
b) Enhancing new interest
c) Managing organisational culture
Q8) Which measures managers of Marriott Hotels need to take to overcome from challenges of
talent management?
a) Encouraging passion
b) Reducing gap skills and knowledge
c) Offering impressive salaries
Q9) Provide suggestions to managers and leaders of Marriott Hotels in employee development
and talent management…
3

Data Analysis
Analytical Tools
Content analysis is taken as an analytical tool for interpreting and analysing the data,
which is gathered by quantitative approach. For this purpose, a number of themes are framed on
the basis of each question which are fulfilled during primary survey. This would prove beneficial
in representing and interpreting information in easy and systematic manner. But for this process,
it is essential to convert respondents’ review in numerical form, in following way –
Observations
Questionnaire
Name:
Age:
Contact Number:
Q1) Are you aware with the importance of talent management in
increasing growth of a company?
Frequency
a) Yes 25
b) No 5
Q2) What is the main purpose of Marriott Hotels behind its talent
management?
Frequency
a) Building strong corporate image 10
b) Increasing employee productivity 11
c) Earning competitive advantage 9
Q3) According to you, who plays the main role in managing talent
and professional development of employees?
Frequency
a) Line managers 8
b) Leaders 7
c) Both line managers and leaders 10
d) Others 5
Q4) As per your opinion, what is the best strategy of managing
talent at workplace by Marriott Hotels?
Frequency
a) Talent Acquisition and Retention 15
4

b) Performance Appraisals 8
c) Development of organisational culture 7
Q5) What is the main consequence of ineffective talent management
for Marriott Hotels?
Frequency
a) Demotivated and unproductive workplace 8
b) Staff turnover 7
c) Disengagement of employees 8
d) Poor client satisfaction 7
Q6) Do you think that management of talent and employee
development give support to Marriott Hotel in achieving its
corporate goals objectives?
Frequency
a)Yes 28
b) No 2
Q7) What are the main challenges of talent management that can be
faced by Marriott Hotels?
Frequency
a) Conflicts among existing and new workers 10
b) Enhancing new interest 8
c) Managing organisational culture 12
Q8) Which measures managers of Marriott Hotels need to take to
overcome from challenges of talent management?
Frequency
a) Encouraging passion 8
b) Reducing gap skills and knowledge 15
c) Offering impressive salaries 7
Q9) Provide suggestions to managers and leaders of Marriott Hotels in employee
development and talent management…
5

Data interpretation
Theme 1:
Q1) Are you aware with the importance of talent management in
increasing growth of a company?
Frequency
a) Yes 25
b) No 5
Interpretation: As today, without support of talented workforce, a company cannot achieve its
desired success and growth of business. Therefore, every organisation concerns more on
managing talent and increasing performance of employees. As per above graphical figure, it has
been interpreted that out of each 30, 25 respondents of Marriott Hotel, are aware with importance
of talent management. While remaining 5 are not much familiar with same concept.
6

Theme 2
Q2) What is the main purpose of Marriott Hotels behind its talent
management?
Frequency
a) Building strong corporate image 10
b) Increasing employee productivity 11
c) Earning competitive advantage 9
Interpretation: As managing talent provides a number of benefits to a firm like increasing
strong image of business, improvement in performance level of employees that enhance their
productivity at workplace and more. Therefore, in context with Marriott Hotels, through views of
10 respondents out of 30, it has been analysed that building strong image of corporation in
hospitality industry, is the main purpose of management behind managing talent. While other 11
participants states that increasing productivity of each employee might be the possible reason of
this hotel for managing talent, so that higher satisfaction of guest can be earned. But remaining 9
respondents believe that earning competitive advantage through retention of talented workforce
is the main purpose of this hotel.
Theme 3
Q3) According to you, who plays the main role in managing talent
and professional development of employees?
Frequency
a) Line managers 8
7

b) Leaders 7
c) Both line managers and leaders 10
d) Others 5
Interpretation: In managing talent at workplace, both leaders and managers of a company play
important role, where managers focused on organisational need for increasing performance of
employees, while leaders concern on meeting personal requirement of them, for professional and
personal development. Through above statistical analysis, it has been analysed that 8 respondents
of chosen 30 stakeholders of Marriott Hotel, believe that line managers play important role in
managing talent. Because they concern mainly on bringing talented employees through effective
hiring process. While 7 respondents state that leaders play essential role in managing talent by
identifying weakness of existing workers and giving them opportunity to reducing the same, by
improving professional skills and abilities. Other than this, 10 stakeholders of respective firm
believe that both managers and leaders help in managing talent. While remaining ones, are in
support with others.
Theme 4:
Q4) As per your opinion, what is the best strategy of managing
talent at workplace by Marriott Hotels?
Frequency
a) Talent Acquisition and Retention 15
b) Performance Appraisals 8
8

c) Development of organisational culture 7
Interpretation: For managing talent at workplace, a number of strategies can be applied
like acquisition and retention, performance appraisals, development of organisational culture and
more. Through this figure, it has been interpreted that 15 out of 30 respondents believe that talent
acquisition and retention of existing ones, is the best strategy which helps Marriott Hotels, in
improving its performance in hotel industry. While other 8 suggest performance appraisals, that
increase passion among employees to give their best contribution, to receive good position in
business. In addition to this, remaining 7 respondents state that managers of Marriott Hotels need
to improve organisational culture first, so that attention of new talent and retention of existing
ones can be earned.
Theme 5:
Q5) What is the main consequence of ineffective talent management
for Marriott Hotels?
Frequency
9