Federation Uni: BUMGT5921 ABC Healthcare Employee Emotions Report

This report provides an in-depth analysis of the challenges faced by ABC Healthcare's surgery unit in Virginia, specifically focusing on employee emotions and mood. It begins with an introduction to ABC Healthcare, highlighting its structure and the context of the problem: negative emotions and moods among staff. The report delves into the definitions of emotions and moods and underscores their importance in the workplace, referencing relevant academic perspectives. It identifies key factors contributing to negative emotions, such as staff shortages, work culture issues, and lack of rewards. Recommendations are offered, including strategies like providing hygiene factors, increasing emotional quotient, and addressing job characteristics and fairness, guided by Herzberg's Two-Factor theory. The conclusion summarizes the situation, emphasizing the need for immediate solutions to maintain the company's reputation. The report also provides a list of references to support the analysis and recommendations.

ORGANISATION , BEHAVIOUR, STRUCTURE &
PROCESS

INTRODUCTION TO ABC HEALTHCARE
• An American Healthcare service provider with over 10 healthcare units spread
across America
• Founded in 1987 by a group of doctors
• One of the leading brands in the healthcare industry
• Facing employee emotions and mood issues in the surgery unit of the Virginia
healthcare center

MOOD AND EMOTIONS
What are mood and emotions?
Emotions are very short-lived feelings that come from a known cause. On the other
hand, moods are short lived and do not have a specific cause behind them.
Why are emotions important?
Donald Gibson of Fairfield University’s Dolan School of Business used the term
affect to describe emotion and according to him:
“The state of the literature shows that affect matters because people are not
isolated ’emotional islands.’ Rather, they bring all of themselves to work, including
their traits, moods and emotions, and their affective experiences and expressions
influence others,”

PROBLEMS LEADING TO NEGATIVE EMOTIONS AND
MOODS
Staff Shortage

Work Culture

Rewards & Recognition

RECOMMENDATIONS FOR IMPROVEMENT
Employee emotions and moods can play a huge difference in the workplace.
Negative emotions and moods, if not dealt with, they can suck out the entire
positivity from the workplace. As a result, it is important that the management of
the surgery unit takes the necessary steps that could help it in improving employee
emotions and moods. Some of the strategies that can be helpful in dealing with
negative employee emotions and moods are:

PROVIDING HYGIENE FACTORS

RECOMMENDATIONS FOR IMPROVEMENT
The conditions at the surgery unit at the Virginia unit of the ABC
Healthcare is a major human resource management related condition
that will have to be managed as soon as possible. The failure of the
management to address the human resource issues at the Virginia unit
would not just bring down the quality of the healthcare services being
given to the patients but will also have an impact on the reputation of
the other subsidiaries as well. Some recommendations that can be used
by the management of the healthcare centre to improve the situation
will now be discussed.

Increasing Emotional Quotient

Job Characteristics

Fairness