The Grosvenor Hotel: Employee Empowerment Research Report

This research project examines the significance of employee empowerment within the hospitality industry, using The Grosvenor Hotel as a case study. The report begins with an introduction, background, rationale, aims, objectives, and research questions, followed by a literature review exploring the concept of employee empowerment and its benefits. The methodology section outlines the research approach, data sources, and ethical considerations. The core of the report is the data analysis, including a thematic analysis of survey responses, which reveals insights into employee perceptions of empowerment, decision-making, and potential barriers. The findings highlight the importance of employee empowerment for improving productivity, motivation, and customer service. The report concludes with recommendations for The Grosvenor Hotel and a discussion of anticipated limitations, providing a comprehensive understanding of employee empowerment's role in the hospitality sector.

Research Project

Table of Contents
TOPIC: Importance of employee empowerment........................................................................4
CHAPTER 1: INTRODUCTION....................................................................................................4
1.1 Introduction...........................................................................................................................4
1.2 Background of research.........................................................................................................4
1.3 Rationale of research.............................................................................................................4
1.4 Research Aim........................................................................................................................5
1.5 Research Objectives..............................................................................................................5
1.6 Research Questions...............................................................................................................5
1.7 Timescale..............................................................................................................................5
CHAPTER 2: LITERATURE REVIEW.........................................................................................6
2.1 To understand the concept of employee empowerment........................................................6
2.2 Employee empowerment can be raised within The Grosvenor Hotel...................................6
2.3 Benefits of giving authority to employees to take decisions of their own within The
Grosvenor Hotel..........................................................................................................................7
CHAPTER 3: RESEARCH METHODOLOGY.............................................................................8
3.1 Types of research..................................................................................................................8
3.2 Research philosophy.............................................................................................................8
3.3 Research Approach...............................................................................................................9
3.4 Sources of data .....................................................................................................................9
3.5 Sampling...............................................................................................................................9
3.6 Research ethics......................................................................................................................9
CHAPTER 4: DATA ANALYSIS ...............................................................................................10
4.1 THEMATIC ANALYSIS...................................................................................................13
INTERPRETATION:....................................................................................................................15
CHAPTER 5: CONCLUSION, RECOMMENDATIONS AND ANTICIPATED LIMITATIONS
........................................................................................................................................................21
5.1 Reflection............................................................................................................................21
5.2 Conclusion...........................................................................................................................21
5.3 Recommendations...............................................................................................................21

5.4 Anticipated limitations........................................................................................................22
REFERENCES..............................................................................................................................23

TOPIC: Importance of employee empowerment
CHAPTER 1: INTRODUCTION
1.1 Introduction
Employee empowerment, basically refer to a process that helps employers in giving
authority to staff to a certain level, where they can take decisions by their own while performing
a particular task (What is Empowerment?, 2019). Along with this, it can be said that employee
empowerment is said to be one of the crucial approach that is required for a company to enhance
the overall performance level of its productivity at workplace. In present time, there are many
examples within the hospitality sector came in front that, where employees within the company
go through range of issues like they do not get authority to take decisions by their own.
1.2 Background of research
The Grosvenor Hotel is known for its best customer service, where to serve the same it
has given employment to empowerment and after offering this, United Kingdom's finest hotel
will directly start getting higher profits and productivity. But to manage the empowerment, this
hotel is facing a number of challenges also (Noe and et. al., 2017). The present research helps in
analysing the key importance of employees empowerment and process by which it can be
managed as well. The issue was that, The Grosvenor Hotel's managers were utilising autocratic
leadership style where the decisions were being made by them only and there was no authority
given to to employees so that they could take actions by their own and regards to task that are
required to be done within the organisation.
1.3 Rationale of research
The main reason behind chosen of this topic i.e. “improving the employees empowerment”
is to analyse how a company deals with challenges of this process and gain opportunity by
developing the same. This would help researchers in understanding the concept of employees
empowerment and its importance of global companies that deal in hospitality industry
(Kakabadse and Bank, 2018). Another reason behind conducting this investigation on chosen
topic is self interest of the researcher.
4

1.4 Research Aim
Present investigation's aim is “To analyse the importance of employee empowerment
within hospitality industry. A Case on The Grosvenor Hotel.”
1.5 Research Objectives
 To understand the concept of employee empowerment.
 To evaluate how employee empowerment can be raised within The Grosvenor Hotel
 To examine the benefits of giving authority to employees to take decisions of their own
within The Grosvenor Hotel.
1.6 Research Questions
 What is employee empowerment ?
 How employee empowerment can be raised within The Grosvenor Hotel ?
 Benefits of giving authority to employees to take decisions of their own within The
Grosvenor Hotel ?
1.7 Timescale
Week
1
Week
2
Week
3
Week
4
Week
5
Week
6
Week
7
Week
8
Week
9
Introductio
n
Literature
review
Research
methodolo
gy
Data
collection,
Analysis &
Interpretati
5

on
Conclusion
CHAPTER 2: LITERATURE REVIEW
2.1 To understand the concept of employee empowerment.
According to Hislop, Bosua and Helms, (2018), employee empowerment is a systematic
procedures of giving authority and responsibilities to employee by employer for completing the
task assigned by management for successful growth of any organisations. In reference with The
Grosvenor Hotel, the managers have to distribute power and role according to designated job
described to every employee's, so that they feel motivated while performing operational
activities. The decision which is taken by each individual in a team allows them to innovatively
think, plan and act accurately taking into consideration proper allocation of all resources in every
department for managing the flow of activities performed in hotel. Employee empowerment
create an environment of mutual trust, accountability between employee-employer, employee-
employee and employer-employer which result in cordial relationship in work culture. It is very
important in retaining quality staff and improving operational performance of employees which
gives major influence on attaining goals of business in order for capturing competitive
advantage in hospitality industries (To Be a Better Leader, Give Up Authority, 2019). When
power are distributed to each employee, it results in raising satisfaction level within staff
members that gives freedom to work effectively and efficiently in producing quality in services
to guest. These initiatives taken by management will enhance growth, from perspectives of both
employee consumer in context with brand loyalty.
2.2 Employee empowerment can be raised within The Grosvenor Hotel
According to Wrench, (2016), employee empowerment must be weaved on daily roles and
responsibilities of employees. Organisation like Grosvenor Hotel ensures that the management
facilitate, inspires and support individuals to take steps by which their work experience can be
improvised, work engagement can be increased as well assist in formulation of inclusive culture.
The management can give authority and ownership for handling out some responsibilities
associated with new project. When employees carry out small tasks by themselves then it
6

empowers them and they give their best to do that job. Effective guidelines must be given with
respect what they have to do and rest should be left on them the way in which things have to be
carried out so that they can bring innovations in their services.
As per Mok, Shen and Yang, (2015), it will also create an affirmative impact on
organisation as each individual will carry out their tasks in their own way which will bring
innovations in their services. This will enable them to push themselves from their boundaries.
Along with this, within Grosvenor Hotel, management as well as leaders inspires
communications which leads to formulation of trust and also generate a sense of security in
employees as their thoughts or ideas are valued. With reference to Grosvenor Hotel, they
provide coaching to their employees so that they can acknowledge their problems and find
solution for the same as well as take actions accordingly. In addition to this when employees
elicit strong performance then they are given rewards to motivate them so that they can work in
similar manner or better than this with respect to future (Leaders Can Cultivate True Employee
Empowerment, 2019).
2.3 Benefits of giving authority to employees to take decisions of their own within The
Grosvenor Hotel
According to Guillaume and et. al., (2017), the best way to make employees feel empowered
is give them power to make decisions. By this individuals feel that they are being valued within
the organisation which creates an affirmative impact on their overall performance. This will also
lead to generation of trust thereby creates effectual employee relation. Transparency can be
brought in organisation through this. Suppose if there is a negative impact on employees of any
decision then there view point can be taken to make them understand the problem associated
with this. When management of Grosvenor Hotel will involve more number of minds within
process of decision making then light will be thrown on different aspects and there might be a
possibility that better idea may be found.
As per Hall, (2016), morale of employees can be boosted which leads to less absenteeism
as well as levels of productivity can be improvised. Working within a team brings up different
solutions which also intensify relationship between management and employees which enhance
employee engagement. In this case, they will not be blaming anyone else but will have a sense of
responsibility as decisions will be taken in a mutual manner. This will lead to creation of a
friendly working environment. The quality of services provided by Grosvenor Hotel is high and
7

reasons behind this is that management or other top executives can carry out other tasks rather
that monitoring employees, handling their problems or formulating decision for themselves.
CHAPTER 3: RESEARCH METHODOLOGY
In order to conduct a study, it is essential for project makers to understand the concept of
research methodology. It provides various techniques and sources to collect information on a
chosen topic in desired way. Hereby, the foremost technique includes qualitative that helps in
gathering theoretical information while, quantitative research method collect data by primary
survey (Al-Jenaibi, 2017). In this regard, within present research which is based on importance
of employee empowerment within The Grosvenor Hotel project makers have used qualitative
technique with number of a number of sources to obtain specific data then make interpretation
accordingly.
3.1 Types of research
For conducting a research, there are range of research that can be done and these are
sector two major researches which investigator take in use of. Specifically, qualitative and
quantitative are two main investigation type that can be utilized by researcher while conducting
research on a particular subject. In present context, for analyzing the importance of employee
empowerment researcher has taken into the consideration of qualitative investigation because
this is being considered as one of the effective investigation research that would help researcher
and falling out favorable outcomes in specified time frame. Another reason behind conducting
this investigation is that the favorable outcomes will so much more authenticity rather than going
for quantitative research just because of the topic which is employee empowerment where
perception were playing a crucial role.
3.2 Research philosophy
Another major section of research methodology aware researcher selects the philosophy
for conducting the investigation on the chosen topic (Little and et. al., 2015). Basically there are
two major research philosophies that can be utilised and these are interpretivism, positivism. In
present context, where investigator has chosen the topic that is employee empowerment and its
importance with in a hotel like The Grosvenor Hotel, interpretivism has been utilised due to to its
presence on qualitative research investigation. It has been analysed that interpretivism could help
8

investigator in pulling out favourable perceptions in regards to the topic and this is the main
reason behind choosing this type of research philosophy.
3.3 Research Approach
If it is talked about research approach, this is also one of the crucial section while
conducting the research methodology section of a particular investigation. Descriptive,
experimental and many more are some of research approaches that can be utilised and in present
context investigator has chosen descriptive research approach due to the selection of qualitative
investigation research.
3.4 Sources of data
To gather specific information on a given topic, investigators can use a number of
internal and external sources. It includes taking feedback of company's respondent by group
discussion, questionnaire and other process, known as primary sources. This would help in
gathering reliable information to address research problems effectively (Saunders and Townsend,
2016). But it consumes much time where, to reduce the same. Investigators can use secondary
resources like book and magazines, government census report, company’s internal data and
more. But in terms of reliability, secondary resources fail to give accurate information. Here, in
present research, questionnaire method has been to take feedback of chosen respondents and
journal articles for conducting literature review.
3.5 Sampling
Probabilistic and the non-probabilistic are the two sampling all the data sampling method
that can be utilised by researcher. In present context, researcher has chosen probabilistic research
where random data sampling method has been utilised because it is is hard for conducting
investigation choosing the whole public for a small all investigation research. Here, the data is
going to be collected from the chosen public with the help of random sampling method. 50
respondents as the employees of The Grosvenor Hotel are going to be selected from whom the
questions will be asked with the help of questionnaire that is developed.
3.6 Research ethics
Ethical consideration is said to be one of vital most part of of a research. It is mandatory
for a researcher to select the the data from authentic sources and make the whole investigation to
go go with the flow without facing any sort of various like perceptions are wrong perceptions of
9

staff or any other individual on a particular topic. With the help of this, authenticity can be
developed within a particular area where investigator is conducting the investigation.
CHAPTER 4: DATA ANALYSIS
Data analysis refers to the systematic procedure under which information is gathered,
collected and stored in appropriate manner (Singh and Gupta, 2015). Data analysis is important
because it provides data on the basis of which conclusion and recommendations is given.
Thematic analysis is used for data analysis. Under this method, there is use of different themes
which provides brief information about research questions to reader.
QUESTIONNAIRE
Q1. Do you have any information in regards to what is employee empowerment?
a) Yes
b) No
Q2. What are the ways through which, employee empowerment can be improvised within a
company ?
a) Through improving decision making
b) Giving authority to staff for developing strategies
Q3. What barriers can be found by The Grosvenor Hotel while giving authority to staff for
making their own decisions?
a) Lack of trust
b) Poor communication
c) Lack of training
Q4. Do you think if, empowerment is an evolutionary change?
a) Yes
b) No
Q5. As per your thoughts, do you consider if The Grosvenor Hotel is offering customers with
luxurious services?
a) Yes
b) No
Q6. What benefits will be gained by The Grosvenor Hotel after improvising the employee
empowerment?
10

a) Profit maximisation
b) Productivity level will improve
c) High motivation among staff members
Q7. Do you think if, The Grosvenor Hotel has already grabbed a good position within United
Kingdom's hospitality industry ?
a) Agreed
b) Disagree
Q8. How satisfied are you, after getting luxurious services from The Grosvenor Hotel ?
a) Fully satisfied
b) Satisfied
c) Dissatisfied
d) Highly dissatisfied
Q9. Is it possible that high employee empowerment would lead The Grosvenor Hotel to face
range of problems ?
a) Yes
b) No
Q10. Any recommendations ?
Frequencies:
Q1. Do you have any information in regards to what is employee
empowerment?
Frequency
a) Yes 40
b) No 10
Q2. What are the ways through which, employee empowerment can be
improvised within a company ?
Frequency
a) Through improving decision making 35
b) Giving authority to staff for developing strategies 15
Q3. What barriers can be found by The Grosvenor Hotel while giving
authority to staff for making their own decisions?
Frequency
11

a) Lack of trust 25
b) Poor communication 10
c) Lack of training 15
Q4. Do you think if, empowerment is an evolutionary change? Frequency
a) Yes 45
b) No 5
Q5. As per your thoughts, do you consider if The Grosvenor Hotel is
offering customers with luxurious services?
Frequency
a) Yes 32
b) No 12
Q6. What benefits will be gained by The Grosvenor Hotel after
improvising the employee empowerment?
Frequency
a) Profit maximisation 15
b) Productivity level will improve 15
c) High motivation among staff members 20
Q7. Do you think if, The Grosvenor Hotel has already grabbed a good
position within United Kingdom's hospitality industry ?
Frequency
a) Agreed 39
b) Disagree 11
Q8. How satisfied are you, after getting luxurious services from The
Grosvenor Hotel ?
Frequency
a) Fully satisfied 20
b) Satisfied 10
c) Dissatisfied 15
d) Highly dissatisfied 5
12