Research Report: Employee Empowerment and Satisfaction in Restaurants

This research report investigates the impact of employee empowerment on job satisfaction and performance within The Meat and Wine Co. restaurant in Parramatta. The study explores various approaches to employee empowerment, including training, job redesign, financial incentives, and employee involvement in decision-making. The report reviews existing literature on employee empowerment and job satisfaction, presenting a conceptual framework and discussing the significance of employee empowerment in today's competitive business environment. The methodology includes primary and secondary research, both qualitative and quantitative, to gather and analyze data. The findings and recommendations aim to provide insights into how The Meat and Wine Co. can effectively empower its staff to enhance their satisfaction and, consequently, improve their productivity and contribution to the organization's success. The report emphasizes the importance of employee empowerment in fostering a motivated, satisfied, and innovative workforce, which is crucial for achieving long-term business success. The conclusion summarizes the key findings and provides actionable recommendations for implementation, along with a proposed timeframe.

Running head: HOW CAN STAFF BE EFFECTIVELY EMPOWERED TO ENCHANCE
EMPLOYEE SATISFACTION IN THE MEAT AND WINE CO. RESTAURANT
PARRAMATTA
How Can Staff Be Effectively Empowered To Enchance Employee Satisfaction In The Meat
And Wine Co. Restaurant Parramatta
Name of the student
Name of the university
Author note

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HOW CAN STAFF BE EFFECTIVELY EMPOWERED TO ENCHANCE EMPLOYEE
SATISFACTION IN THE MEAT AND WINE CO. RESTAURANT PARRAMATTA
Table of Contents
1.0 Introduction:..............................................................................................................................5
1.1 Background to the research:..................................................................................................5
1.2 Research style:.......................................................................................................................6
1.3 Research aim:.........................................................................................................................6
1.4 Research objectives:..............................................................................................................6
1.5 Research question:.................................................................................................................7
1.6 Significance of the Research:................................................................................................7
1.7 Scope of Report:....................................................................................................................8
2.0 Literature Review:.....................................................................................................................8
2.1 Introduction:..........................................................................................................................8
2.2 Conceptual framework:.........................................................................................................9
2.3 Overview of employee empowerment:................................................................................10
2.4 Approaches to employee empowerment:.............................................................................10
2.5 Employee Performance:.......................................................................................................12
2.6 Overview of job satisfaction:...............................................................................................12
2.7 Factors of employee satisfaction:........................................................................................12
2.8 Ways of improving employee satisfaction:.........................................................................13
2.9 Ways of empowering the employees:..................................................................................14
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2.10 Employee empowerment and employee performance:......................................................15
2.11 Conclusion:........................................................................................................................16
3.0 Methodology:...........................................................................................................................16
3.1 Introduction:....................................................................................................................16
3.2 Qualitative Primary Research:.........................................................................................17
3.2.1 Population, sample and sampling technique:................................................................17
3.2.2 Data collection:.............................................................................................................17
3.2.3 Data analysis:................................................................................................................17
3.2.4 Ethical consideration:...................................................................................................18
3.3 Qualitative Secondary Research:.........................................................................................18
3.3.1 Population, sample and sampling technique:................................................................18
3.3.2 Data collection:.............................................................................................................18
3.3.3 Data analysis:................................................................................................................19
3.3.4 Ethical Considerations:.................................................................................................19
3.4 Quantitative Secondary Research........................................................................................19
3.4.1 Population, sample and sampling technique:................................................................19
3.4.2 Data collection:.............................................................................................................20
3.4.3 Data analysis:................................................................................................................20
3.4.4 Ethical Considerations:.................................................................................................20
4.0 Findings and discussion:..........................................................................................................20
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HOW CAN STAFF BE EFFECTIVELY EMPOWERED TO ENCHANCE EMPLOYEE
SATISFACTION IN THE MEAT AND WINE CO. RESTAURANT PARRAMATTA
5.0 Conclusion:..........................................................................................................................21
6.0 Recommendations and Implementation:.................................................................................21
6.1 Recommendations:..............................................................................................................21
6.2 Time frame:.........................................................................................................................22
References:....................................................................................................................................23
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HOW CAN STAFF BE EFFECTIVELY EMPOWERED TO ENCHANCE EMPLOYEE
SATISFACTION IN THE MEAT AND WINE CO. RESTAURANT PARRAMATTA
1.0 Introduction:
1.1 Background to the research:
Employee empowerment plays a vital role in terms of attaining long term success from
business as the employees are the key assets of an organization. Thus, it is imperative for the
organizations to understand thepsychology of their employees which is the key of building and
maintaining healthy relationshipwith the employees and generate high degree of satisfaction
among them. Elnaga & Imran (2014) showed that if any organization fails to understand the
psychology of the staffs, it may generate dissatisfaction among the staffs and restrict them to
protect their assigned task with utmost efficiency. The human resources are the key factors in an
organization who are the critical determinants of both success and failure.
The companies now a day are facing major challenges in the way of improving both the
productivity and performance of the employees which is very much needed in order to sustain in
the highly volatile business environment. There lies the significance of employee empowerment
which serves as an effective tool in order to improve the performance of the employees by
generating positive attitude among them (Hanaysha, 2016). Employee empowerment comprises
of authority to make work-related decisions, access of information, control on job effective
reward system and engaging the staffs in the decision making process. All these factors will play
a critical role in improving satisfaction among the staffs and enable them to perform their
assigned task efficiently. In addition to that, empowerment also enables the human resources in
an organization to amplify their confidence level, autonomy and power to perform the tasks by
their own and thereby perform their assigned task with utmost efficiency (Hanaysha & Tahir,
2016).
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HOW CAN STAFF BE EFFECTIVELY EMPOWERED TO ENCHANCE EMPLOYEE
SATISFACTION IN THE MEAT AND WINE CO. RESTAURANT PARRAMATTA
1.2 Research style:
Selecting a particular research style plays a major role in completing a research in a
consistent manner. As discussed by Kumar (2019) data analysis is one of the most imperative
factors of improving the value of a research which provides various concepts, theories,
frameworks and methods which have been used in terms of conducting the research efficiently.
For the case of present research, primary and secondaryresearches have been conducted. Both
qualitative primary and qualitative secondary researches have been carried out for the sake of
attaining comprehensive information about the research. In addition, quantitative secondary
research has also been carried out in order to get in-depth information regarding the relationship
in between employee empowerment and satisfaction.
1.3 Research aim:
Research aim is one of the most important factors in moving the research towards proper
direction and thus completes it within the dead line. The fundamental aim of this research is “To
figure out the way, through which the employees can be empowered in order to improve the
degree of satisfaction among them’
1.4 Research objectives:
The research aim must be attained through comprehensive research objectives. This is the
way, through which the research can be conducted in a systematic manner. The objectives of
present research are as follows:
 To figure out different approaches of employee empowerment To assess the relationship in between employee empowerment and job performance
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 To explore the ways, which are to be followed by the organizations in terms of
empowering the staffs and thereby increase their job satisfaction.
1.5 Research question:
Proper answering of the research question is an important factor to accomplish the
research aim. The research question is as follows:
 What are the ways that are to be followed by the organizations in terms of empowering
the staffs and thereby increase their job satisfaction?
1.6 Significance of the Research:
In the recent scenario, intense competition in the market is posing major threat for the
companies to amplify the production procedure and meet the diverse needs of the customers and
thus beat the competition. As the employees are the biggest assets of the organization,
empowering the will play a critical role in generating creative and brainstorming ideas and this
strengthen the value of business (Fernandez & Moldogaziev, 2015). The more the employees the
employees are satisfied, the more they can put their effort to attain long term, success from
business. There lies the significance of the research which will help in evaluating the ways
through which the companies can empower the staffs in order to increase their degree of
satisfaction and thus improve their productivity.
The rapidly changing business environment is acting as the driving force behind the firms
to put greater effort in order to increase the capabilities of the human resources. Committed,
highly motivated, satisfied and innovative human resources are the vital factors of accelerating
the competitive power of the organization. Employee empowerment is the best way of increasing
trust in between the management and human resources which is the key of motivating their
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participation (Kim & Fernandez, 2017). Therefore, this research has been conducted as it will
help in exploring what ways the companies can follow to improve employee empowerment.
1.7 Scope of Report:
This research will help in evaluating the methods of empowering the employees to
enhance their satisfaction and therefore enable them to perform their assigned task with utmost
efficiency. In-depth literature review will be conducted in order to evaluate the key concepts of
employee empowerment and job satisfaction. The literature review will also evaluate the
relationship in between the employee empowerment and job performance. The strategies of
empowering employees in order to increase their job satisfaction will also be covered in the
literature review section. The methodology section, the data collection which has been followed
in order to gather relevant information regarding the topic will be identified. The findings of the
research will also be covered in the paper. Finally recommendation will be provided for The
Meat and Wine Co. Restaurant about what steps they can follow in order to empower the
employees and thus increase their job satisfaction.
2.0 Literature Review:
2.1 Introduction:
This chapter is based on the review of existing literature about the research topic.
Multiple secondary data sources like books, journals, articles and websites will be reviewed to
carry out he secondary research. This chapter of the research will cover necessary factors
regarding the research. Key concepts and approaches to employee empowerment will be covered
in this portion. Furthermore, the literature review section will also evaluate the strategies which
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HOW CAN STAFF BE EFFECTIVELY EMPOWERED TO ENCHANCE EMPLOYEE
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are to be followed in terms of empowering the staffs in order to in increase their job satisfaction
and productivity.
2.2 Conceptual framework:
Figure 1: Conceptual framework
(Source: As created by the author)
Empowering the staffs is the greatest way of improving their performance level by giving
them with the autonomy to work by their own. There are several factors such as immense
support from the organization, arranging comprehensive training and development opportunity
for the staffs, generating high degree of motivation among the staffs, acknowledging their
contribution towards organizational success, sharing necessary information, involving them in
the decision making process and providing reward to them based on the performance are the vital
ways of empowering the staffs and thereby increase job satisfaction among them. In addition to
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Employee
empower
ment
Organisation
al suppprt
Significance
Competence
Development
opportunity
Motivation
Feedback
Recognition
and reward
Employee
involvement
Information

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HOW CAN STAFF BE EFFECTIVELY EMPOWERED TO ENCHANCE EMPLOYEE
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that, giving value to the point of view of the staffs is also an imperative factor of increasing job
satisfaction among them.
2.3 Overview of employee empowerment:
Employee empowerment is defined as the long term process of providing the staffs with
the relevant tools, training and thereby motivating the staffs in order to act as per the expectation
of the employers at the optimum level (Namasivayam, Guchait, & Lei, 2014). In the highly
volatile business environment, the organizations should focus on empowering the employees for
the sake of promoting speed in their business and produce high quality of materials. This is the
way, through which the companies can be able to attain competitive advantage. Thus, it is
imperative to keep the staffs informed which can lead the staffs to feel valued (Ukil, 2016).
As the employees can mitigate critical business related issues, the companies should
empower the staffs within decision making process. This is the way, through which the firms can
attain effective solution to any impending challenges (Hasani & Sheikhesmaeili, 2016). The
companies should serve the human resources without the feeling of sovereignty. Employee
empowerment is the mode of involving the staffs within decision making process and thus
enhances their capability. It is important to tempt the staffs in order to consider them deliberately
and providing them with the autonomy to perform their tasks independently. Appelbaum et al.,
(2016) showed that animating, favoring and rewarding the employees are the most suitable ways
of empowering the employees.
2.4 Approaches to employee empowerment:
There are various empowerment techniques, which the companies must .employ in order
to order to empower the staffs. Training is one of the most effective factors which can help in
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keeping the staffs motivated. This is the way of maintaining skills which are highly required in
order to attain optimum job performance of the staffs (Alazzaz & Whyte, 2015). Training serves
as the basis of upward mobility and ensures that the employees are satisfied of their job. Training
plays a pivotal role in increasing the capabilities and thus prepares them to cope up with new
technologies, legislation and policies which are the key of higher productivity.
The employees are highly intended towards rewards of work of they do. In addition to
that, the staffs are also inclined towards performing that type of work which can provide them
with the opportunity towards utilizing their skills and competencies. Alazzaz & Whyte (2015)
said that working in the same structure can generate a feeling of monotony among the staffs
which can also hamper their satisfaction. Thus, the management of the organizations should
redesign the job as per their skills and competencies which can facilitate their job satisfaction.
Financial involvement is another vital way of increasing empowerment of the employees. Strong
bonus scheme is closely liked with that of the performance of the staffs. It is imperative to
develop the salary structure and other incentive scheme as per the performance and productivity
of the staffs (Berraies, Chaher & Yahia, 2014). As money is the most imperative factor in
keeping the staffs motivated, financial involvement is very much needed to create a positive vive
among the staffs and keep them empowered. Involvement and participation are two of the
emerging factors in empowering the human resources. It is important to involve the staffs within
decision making process and give values to their beliefs and perception. This is the way, through
which the employee can feel valued which will play a critical role in increasing the satisfaction
among them (Ugwu, Onyishi & Rodríguez-Sánchez, 2014).
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SATISFACTION IN THE MEAT AND WINE CO. RESTAURANT PARRAMATTA
2.5 Employee Performance:
Employee empowerment is an imperative factor in acquiring long term success from
business. This is the way of improving employee performance. Employee Performance is
considered as the job related activities of the staffs. The intensity of performance level of the
staffs is an imperative factor of determine the organizational success (Nawaz et al.,2014). Thus,
it is the prime responsibility of the management of the corporate entities to evaluate the
performance level of the employees regularly and take necessary steps in order to improve the
same to attain long term success. High degree of satisfaction among the employees is imperative
factor in improving the performance of the staffs. Thus necessary care is to be taken in terms of
empowering the staffs in order to increase their job performance (Van Scheers & Botha 2014)
2.6 Overview of job satisfaction:
Job satisfaction is one of the most important factors in creating positive vive among the
staffs and enables them to perform their assigned task with utmost efficiency (Poole, 2017). Job
satisfaction can be considered as the extent to which the employees can feel self motivated,
confident and content with his or her job. Job satisfaction can occur at the time, when the
employees can feel that they are working in the stable environment that is offering them with the
opportunity of career growth and make a balance in between their personal and professional life
(Verhulst & Boks, 2014). High degree of satisfaction among the employees is an imperative
factor in promoting speedy growth of business.
2.7 Factors of employee satisfaction:
Job satisfaction is the biggest factor in increasing employee engagement. Job satisfaction
can result in cost reduction by lowering the staff absenteeism, task error, employee turnover and
conflict in the organization. As work is one of the most effective factors of the lives of the lives
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