The Effect of Employee Empowerment on Job Satisfaction: A Case Study

This report investigates the impact of employee empowerment on job satisfaction, using The Peninsula Hotels as a case study. The research examines the concept of employee empowerment within the hospitality industry, identifying factors that enhance job satisfaction, such as a positive working environment, equal distribution of responsibilities, and opportunities for growth. The study explores theoretical models like Maslow's hierarchy of needs and equity theory to manage job satisfaction, emphasizing the significance of involving employees in decision-making and promoting coordination. The methodology includes interpretivism, an inductive approach, and a combination of primary and secondary data collection through questionnaires and surveys. The findings reveal that employee empowerment, through techniques like hierarchical needs of motivation and encouraging staff involvement, positively influences job satisfaction and enhances employee engagement. The research concludes with recommendations for The Peninsula Hotels to further improve employee empowerment and satisfaction, including fostering a supportive working environment and providing opportunities for skill development and career advancement.

Impact of employee
empowerment to enhance job
satisfaction
(Stage 1 and 2)

ABSTRACT
The present dissertation investigates and describe influence of employee empowerment to
enhance job satisfaction The Penisula Hotels. Hence, survey examine factors that impact on
employee empowerment. The research is based on 4 objectives that is concept of employee
empowerment in hospitality industry, aspects that increase job satisfaction in The Penisula
Hotels interrelation of employee empowerment to increase job fulfilment in The Penisula Hotels
and significant outcomes from employee empowerment. The study outlined that hierarchical of
needs is commonly used model to improve job satisfaction. The research derived the need and
implication of models like Equity theory, Maslow's need of hierarchy to manage satisfaction. In
contrast, study identified about employee empowerment which is attained by firm by involving
employees in decision making. The methodology of research comprises interpretivism research
philosophy, inductive approach, primary and secondary data collection and ethical consideration
which depicts reliability and viability of collected and analysed information. Thus, in accordance
with analysis the summarized that employee empowerment in hotel can be achieved by involving
people in decision making, managing job satisfaction, understanding employees concerns and
promoting coordination and cooperation.

Table of Contents
STAGE 1..........................................................................................................................................1
CHAPTER 1 INTRODUCTION.....................................................................................................1
Background of the study.........................................................................................................1
Rationale of the study.............................................................................................................1
Aim and objectives.................................................................................................................2
Research questions.................................................................................................................2
Literature review....................................................................................................................2
Significance of the research....................................................................................................3
Research methodology...........................................................................................................3
Timescales and activities........................................................................................................3
STAGE 2..........................................................................................................................................5
Introduction and objectives..............................................................................................................5
Aim and objectives.................................................................................................................5
Research questions.................................................................................................................6
Rationale of the study.............................................................................................................6
Significance of the research....................................................................................................7
CRITICAL LITERATURE REVIEW.............................................................................................8
The concept of employee empowerment in hospitality industry............................................8
Factors that increase job satisfaction in The Peninsula Hotels.............................................10
Theoretical model which can improve job satisfaction of employees of The Peninsula Hotel 12
Interrelate employee empowerment to increase job satisfaction in The Penisula Hotels....14
Significance outcomes from employee empowerment in the chosen business....................15
Recommend ways through employee empowerment can be increase in The Peninsula Hotels
..............................................................................................................................................17
RESEARCH METHODOLOGY...................................................................................................19
Research philosophy.............................................................................................................19
Research design....................................................................................................................19
Research strategy..................................................................................................................20
Research approach................................................................................................................20
Data collection......................................................................................................................21
Data analysis.........................................................................................................................21
Sampling...............................................................................................................................21
Ethical consideration............................................................................................................22
Validity and reliability..........................................................................................................22
Limitations of the study........................................................................................................23
METHODS....................................................................................................................................24
PRESENTATION AND ANALYSIS OF FINDINGS.................................................................28
CONCLUSIONS............................................................................................................................37
RECOMMENDATIONS...............................................................................................................38
REFERENCES..............................................................................................................................40
APPENDIX....................................................................................................................................44

Illustration Index
Illustration 1: Maslow's need of hierarchy.......................................................................................6

STAGE 1
CHAPTER 1 INTRODUCTION
Title: Effect of worker authorization to enhance occupation gratification within the hospitality
sector in Honk Kong – A Case Study on The Penisula Hotels.
Background of the study
Nowadays, many hospitality businesses concentrate on gaining competitive advantages
with using advance equipment’s, advance techniques better marketing techniques,, etc. Human
resource is the most imperative element that helps to gain success and it is totally based on
qualification as well as performances. Workers are also secretary with cognition, ability and
capabilities that assists to deal with several competitors. Technologies, products and processes
effortlessly copied with the more strategic resource of The Penisula Hotels. New method of
management is determining as an employee empowerment so that several people can engage for
work processes and processes successfully develop with quality of work. However, if people are
not capable in integral part of the organisation process is successfully developed to focus on
leading in effective manner (Lee, Back and Chan, 2015).
In addition to this, it can be stated that when employees are empowered, their confidence
level and self-sufficiency increases that assists to perform good things that create more
satisfaction at workplace. It develops high levels of productivity so that confidence level will be
taken so far to reduce difficulty. Direction also given that assists to regulate significant
advantages at workplace. In the work environment, productivity level will be increases that
assists to focus on more effective working at workplace of research.
The Peninsula Hotels is a brand of luxury hotels ran by Hongkong & Shanghai Hotels. The
first hotel opened in 1928 and now positions as the oldest in Hong Kong. The company is
focused on empowering employee for which the organisation has a set of core values according
to which management treat their employees equally and motivate them to be open-
minded, empower people, genuinely allow different perspectives, earn respect via leadership.
Apart from this, firm manage job satisfaction by focusing on two factors of motivation that is
motivation and hygiene. In accordance with this focus of firm is on ensuring meeting workplace
needs of employees like monetary and non-monetary. On the other hand, company at
maintaining health and safety of workers for which Hotel group comprise with various
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employment regulations like Equality Act, Human Rights Act, Occupational health and safety,
Employment contract Act.
Rationale of the study
Researcher has found that many managers does not recognise real importance for
employee empowerment and its influence on job satisfaction. As a result, it reduces authority of
managers to perform several functions at workplace. it can be specified that organisation and
managers both need to understand formulating actual research issue and problem. Therefore,
present study assists to focus on maintain relationship with different aspects of functions and
operations that increase more significant results at workplace (McPhail, Patiar and Davidson,
2015). The rationale behind choosing The Peninsula Hotels as a subject is to derive the ways
which can helps the firm in empowering employee apart from its heritage and core values. This
study will help in deriving importance of meeting basic hierarchical needs to employee to
manage satisfaction. The study will aid the historical hotel group in managing management
employee management changes according to changing employment trends and needs of workers.
Aim and objectives
Aim: To analysis effect of worker authorization to enhance occupation contentment in the
hospitality sector in Honk Kong – A Case Study on The Penisula Hotels.
Objectives
 To develop understanding about the employee empowerment in hospitality industry.
 To address variables that increase job satisfaction in The Penisula Hotels.
 To interrelate worker authorization to increase job satisfaction in The Penisula Hotels.
 To assess significance outcomes from employee empowerment in the chosen business.
 To recommend techniques through which worker authorization could be increase in The
Penisula Hotels.
Research questions
 What do you understand by employee empowerment in hospitality industry?
 What are variables that increase job satisfaction in The Penisula Hotels?
 How to interrelate employee empowerment to increase job satisfaction in The Penisula
Hotels?
 What are the significance outcomes from worker authorization in the chosen business?
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Literature review
As per the views of Lee, Back and Chan, (2015), employee empowerment giving specific
level of independence and accountability to take decisions for specific organisational tasks. In
this regard, at basic level decisions can be successfully develop to focus and understand goals to
communicate several benefits with employee engagement. On the other hand, Kanyurhi and
Bugandwa Mungu Akonkwa, (2016) argued that it can also lead to decrease competency because
decisions may not be even and improved for organisation goals. Therefore, it is essential to solve
problems with consider appropriate coordination at workplace of the chosen business.
Furthermore, it also helps to focus on maintain manager and employee relationship that assists to
become positive employee empowerment that create greater efficiency.
Significance of the research
it can be stated that different ways for employee empowerment can be successfully gain
at workplace. It helps in focusing on development of the business that can be communicate to
increase significant advantages in research. Furthermore, it also helps to focus on involving
several employees to gain innovative ideas to involve different people and increase
organisational efficiency. For the present business analysis, it can be stated that engagement of
different people helps to gain more profitability and productivity.
Research methodology
In order to conduct present investigation the design which has been utilized for
investigation is descriptive as it aids to discover in-depth data to develop significant advantages.
Furthermore, inductive approach has been used which provide specific to general overview that
helps to achieve aim & objectives in positive aspect. With the assistance of qualitative strategy,
primary and secondary data collected that helps to focus on all types of resources that will helps
to communicate several benefits in the investigation. Primary data will be composed with using
questionnaire and conduct survey to collect fresh and relevant informatio10. Recommend ways
in which Peninsula Hotel can manage job satisfaction and employee empowerment?n for the
whole research. However, secondary data provides different authors views from previous
research and it communicates several benefits to gain aim and objectives.
Timescales and activities
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Activities Week
1
Week 2 Week
3
Week 4 Week
5
Week
6
Week
7
Week
8
Week
9
Wee
k 10
Research
proposal
Aims and
objectives
Literature
review
Research
methodolo
gies
Data
collection
Data
analysis
Data
interpretati
on
Finding
and
conclusion
Recommen
dations
Execute
the plan
Submissio
n

STAGE 2
Introduction and objectives
It can be specified that HR related issues must be solved in the business because it helps
to focus on involving several employees to gain innovative ideas to involve different people and
increase organisational efficiency. It helps to emphasis on goals and aim that can be
communicate several benefits in the business environment. For the present business analysis, it
can be stated that engagement of different people helps to gain more profitability and
productivity (Wadhwa and Verghese, 2015). In this chapter, employee empowerment in The
Peninsula Hotel has been successfully discussed that assists to accomplish chosen outcomes at
organisation. Also, factors are also involved that aids to increase job satisfaction in the chosen
enterprise. For this, theoretical model also applied to identify significant outcomes in the
business.
In the present study, research has been conducted to assess employee empowerment to
increase job satisfaction. Therefore, in the present analysis different methods has been used to
collect appropriate information that advocate several benefits in hospitality industry in Hong
Kong. In the selected hotel, it is essential to identify employee empowerment that assists to
increase job satisfaction to achieve general goals and objectives. Moreover, literature review also
explained to understand different authors views regarding job satisfaction in The Peninsula
Hotels.
Aim and objectives
Aim:
Objectives
 To understand the concept of employee empowerment in hospitality industry.
 To identify factors that can increase job satisfaction by 10 % in The Peninsula Hotels
within 6 months.
 To implement theoretical model which can improve job satisfaction of employees of The
Peninsula Hotels.
 To assess relationship of employee empowerment with increase in job satisfaction in The
Peninsula Hotels.
 To assess significance outcomes from employee empowerment in the chosen business.
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 To recommend ways through employee empowerment can be increase in The Peninsula
Hotels.
Research questions
Research questions helps to consider fundamental core of study and review of literature.
It focuses on the study which regulates methodology and guides all phases of analysis and
reporting. Errors has been identified to correct difficult aspects from the research for power of
study.
Aim: To analysis effect of worker authorization to enhance occupation contentment in the
hospitality sector in Honk Kong – A Case Study on The Penisula Hotels.
Objectives
 To develop understanding about the employee empowerment in hospitality industry.
 To address variables that increase job satisfaction in The Penisula Hotels.
 To interrelate worker authorization to increase job satisfaction in The Penisula Hotels.
 To assess significance outcomes from employee empowerment in the chosen business.
 To recommend techniques through which worker authorization could be increase in The
Penisula Hotels.
Research questions.
 What do you understand the concept of employee empowerment in hospitality industry?
 What are the factors that can increase job satisfaction by 10 % in The Peninsula Hotels
within 6 months?
 Discuss theoretical model which can help in improving job satisfaction of employees of
The Peninsula Hotels?
 Explain the relationship of employee empowerment with increase in job satisfaction in
The Peninsula Hotels?
 What are the significance outcomes from employee empowerment in the chosen
business?
Rationale of the study
Researcher has found that many managers does not recognise real importance for
employee empowerment and its effect on job satisfaction. As a result, it reduces authority of
managers to perform several functions at workplace. With this consideration, it can be specified
that organisation and managers both need to understand formulating actual research issue and
6

problem. Therefore, present study assists to focus on maintain relationship with different aspects
of functions and operations that increase more significant results at workplace (McPhail, Patiar
and Davidson, 2015). Working in this type of work environment also takes employees to become
dissatisfied and increase productivity levels also decreases.
Significance of the research
With the help of present research, it can be stated that different ways for employee
empowerment can be successfully gain at workplace. It assists to focus on development of the
business that can be communicate to increase significant advantages in research.
Structure of dissertation Chapter 1: In first chapter, brief introduction of the whole dissertation explain which
helps to understand significant outcomes with employee empowerment and its impact on
job satisfaction. Chapter 2: In this chapter, literature review provide which contain information from
different authors views. It assists to understand about present topic and elements involved
in it. Views of different articles, newspapers, etc. helps to find effectiveness in present
study. Chapter 3: 3rd chapter contain research methodology which includes different methods
and tools. It assists to focus on appropriate methods which would help to underpinning
present topic. Chapter 4: In this chapter, primary data analysis has been undertaken which helps to
study about present topic that would be beneficial to find relevant information for present
study.
 Chapter 5: At last, conclusion from findings and research methods will be explain to
show effectiveness of present topic.
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CRITICAL LITERATURE REVIEW
Literature review is considered as important part in the research to review previous
authors views and ideas. In this consideration, it can be stated that employee empowerment and
job satisfaction are two important concept that helps to focus on gain relevant information. With
this regard, present study includes concept and views of employee empowerment in hospitality
industry The Peninsula Hotel. Furthermore, theoretical model explained for job satisfaction
activities in the business to communicate different benefits in research study. It helps to
understand different authors views regarding hierarchical and herzberg two factor theory.
As per the views of Fernandez and Moldogaziev, (2015), quantitative research methods
emphasis on objective measurement with statistical, mathematical and numeric analysis.
Therefore, data are also collected from using questionnaires and conduct survey on employee
empowerment which increases job satisfaction in hospitality industry. In this way, manipulating
pre-existing statistical data using with computational techniques. On the other hand, McPhail,
Patiar and Davidson, (2015) argued that quantitative data is information about quantities which
contain information that can be measures and written down in numbers. It can be defined as any
method that will result in numerical values. Therefore, survey has been undertaken by researcher
to collect numerical information with close ended questions.
The concept of employee empowerment in hospitality industry
Employee empowerment attempts to enhance staff members control, autonomy and
decision-making with specific work that are related with tasks. According to the views of
Chiang, Birtch and Cai, (2014), within the hospitality organisation certain parameters set such as
increasing participation of staff members by 10%. Therefore, it is also considered with employee
empowerment that gives complete freedom over the company. Empowerment strategy also make
sure that goals of The Peninsula Hotel accomplish with staff members' participation. It also
builds trust of staff members to make decisions that create several benefits to target customers.
Employees are advocating for the best interest of customers and the selected firm as well. As a
result, flexible team structure can be created that includes strong work and perform functions to
accomplish collaboration at workplace. Beside this, Kanyurhi and Bugandwa Mungu Akonkwa,
(2016) stated that encouraging this kind of culture consider most innovative consideration at
workplace that assists to manage effective work and improve performances. Employee
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