Enhancing Employee Engagement: Strategies for Marks & Spencer (M&S)

This report examines employee engagement within Marks & Spencer (M&S), a UK-based company, focusing on the concept and key drivers such as company culture, support and empowerment, and communication. It analyzes various instruments used to determine employee engagement, including employee surveys and HR tools. The report also develops an employee value proposition, emphasizing appreciation, individual benefits, and a supportive organizational culture to enhance employee action and productivity. Furthermore, it suggests strategies like flexible work arrangements, creating a pandemic-safe environment, and reconstructing responsibilities to improve employee engagement and organizational involvement. The report concludes that managing these factors effectively is crucial for fostering a highly engaged and productive workforce within M&S.

Managing People

INTRODUCTION
Employee engagement is a human resources relative concept that explains the level of
enthusiasm and dedication a worker feels towards their occupation. Engaged workers are
serious towards their job and about the actions of the company and feel that their efforts
make a difference (Hill and et. al., 2022). It encourage the employees by motivating them to
work for the company. It includes communication, rewarding , promoting and many others
activity as it directly hit the employee productivity that is helpful in increasing the profits of
the company. It is a very crucial for the management to engage the employees so they can feel
families with in the company. In regards to develop the operations with in the workers it is
very essential to make an appropriate decisions and plans that influence the workers to work
in an organisation for long term. In this report considering the Mark and Spencer it is UK
based company. It was founded in 1884 by the Michele mark and Thomas Spencer. It well
known brand for clothing and fashion. Its headquarter is in UK London. The following
report will cover the concept and drivers of employees engagement and the various kinds of
identification instruments in regards to manage the employees. This report also builds an
employees value proposition for the various thoughts and planning to grow the level of
engagement.
MAIN BODY
It is workplace approach leading in an appropriate situation for all the members of an
organisation to provide their best every day, as well as committed towards the operations. It is
based on trust, integrity, two way communication and conversation between an industry and
its candidates. It is an approach that raises the opportunity of business success,
contribution to company and particular actions,productivity and well being. It can be
calculated . It varies from bad to good. It can be upbringing and dramatically raised. It can
be mislaid and tangled away (Calveley, 2022) .
Analyse the concept and drivers of employee engagement -
The participation of the workers with in the company is the way of Human resource.
The worker engagement are utilized by the company in order to give the healthy
surroundings to the workers which leads in growing efficiency with in the company. The
contribution of an employees with in the business helps them to hold motivated always and
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the learnings given to them in order to help in achieving the set of an objectives of the
company. In extent of M&S, two way communication procedure is utilised by the
management of the company with in the crucial not only for the success or growth of the
company but also for the satisfying the workers with in the business firm.
In instance, the revenue of the company also impact from the engagement of the
workers, in any case if they are not completely busy then the target cannot be attain on time.
In easy words the engagement of the workers is link with the trust, loyalty and commitment
towards the company. The employees of M&S, provide their level best in regards to attain
the setted goals. The workers of the consider company are not only encouraged towards their
operations but also impose a attitudes of highly goal oriented driven (Brunetto and et. al.,
2022) . The major drivers of workers engagement in relation of M&S is elaborated in below -
1. Culture of the company - The trend of the company is being considered as one of
the main factor of the workers engagement. When a new person come into the
company initially and upcoming thing that they admire is surrounding. In context of
M&S, the organisation have a well known image in the market place along with that
management gives the healthy and happy environment in relation to help their workers.
The organisation seems the condition of pandemic due to the engagement as well as
the contribution of the workers regarding the company (Khan and Hasan, 2022) .
2. Support and empowerment - The work force of the company not only requires to
support the top level management but also required the compensation and motivation
so that they can feel always encouraged and helps as more as possible for the
company. The help and the awarding are considered as the most crucial word which
grow the ability and power of the peers. In extent of M&S, effective learnings and
development sessions are improved by the administration of the company on daily
basis they can elaborate certain new ability with in the employees and also adopts
the new and creative sources.
3. Communication and response - This also played a very important role in developing
the engagement of the employees in regards of the company. In extent to the M&S,
complexity are seen by the units in conversation with the higher administration of the
company but higher management continuously practices to communicate with the
workers and give the feed back on daily basis. This is the best manner of two method
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communicate and the responses are provided for the improvement of the workers
feel more busy with the responses with the assigned job designation (Mills and Smith,
2022).
Analysis characteristic device to determine action -
Presently the trends and production and manage employees but after the global
pandemic various changes has been occur in the company. In extent of the M&S, flexible
hour, remote working. Restricted duties and many others are given the management of the
company. These sources not only impact the various features of the organisation but also
modify the workers interest. Assorted kinds of tools are used by the management of the
company in regards to determine the various ways of workers engagement with in the
organisation. Here are some kinds of instruments which determines the engagement has been
elaborated in below -
1. Employee survey - These are being included as the most crucial instrument which
can be utilised by the management of an organisation in command to determine the
engagement of the employees with in the company . In relation of the M&S, it is
measured that there will be various kinds of queries connected to the factor of the
workforce and their nature . On the other side, the workers of the company fills the
form of survey and this action as a helping for the business institution in analysing
the feedbacks of the staff member in impacting the response form of the employees
in an appropriate manner. This instrument help the company in achieving and interest
of a workforce motivation and dealing with the qualitative assignments .
2. HR creature - this instrument support the management of the M&S, in regards to
analyse the business of the staff with in the business . This is not only help the
employees in operating the task in an effective manner along with that it also assist
company to add the satisfaction of the workers . The workers reply on the feedbacks
and this helps the company in order to determine that rather the employees of the
organisation in command to determine that whether the employees of the organisation
are feel free at the organisation or not (Morris, 2022) .
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Form a worker value proposal from the thoughts as well as judgement earlier ailed,
involving method to addition employee action:
Workers value proposition gives workers with the advantages that an industry offers
to raise staff satisfaction. These are the incentive n rewards for the ability, talents diligence
and skills that pay to their organization. This is even more essential for all the oranisation to
analyse the employees productivity and provide adequate improvement by giving
advantages just as promotion and incentives (Arenius and Brough, 2022) . In extent of M&S,
company management strategy to attain the engagement of staff in the operations and for
which they are operating for various competence are elaborated in below-
1. Appreciation from the leader as well as manager - it is crucial tool for attaining
high motivation to operate impact fully in the business. In extent of M&S, company
management manages workers for more productivity. This permits to incorporate
higher actions, develops their ability and attain objectives successfully (Pollard and
Barker, 2022).
2. Individual and monetary benefit - In connection of M&S, the management offer
their workers various compensation and incentives advantages that have proven to be
impacting for business firm. These areas assist workers in motivating and develop
their action, gain the ability and concentrate on the assignments which they can
operate, impact fully carrying their presence to high compensation for negative
employees . This also play a very important role in motivating people to act task.
3. Organisation culture and system – This is also section of supporting employees to
attain high designation and act impressively. In extent of M&S, their culture is awing
and supporting along with that communicate effectively , resolving issues and set
business objectives in regards to attain effectively. Workers on the another side know
their occupation and area as who they utilize and who they have to report their task.
This would also assist them to rid of the confusion and misunderstanding associate
with their occupation that they will show at an impressive time.
It also assist to explain the individual always get the occupation . Hence both the trend and
building of the company play a key role in giving workers with a high level of operations
participation and raising productivity (Taggart and et. al., 2022).
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There are various ways which can be used by the consider company in relation to
raise workers actions , productivity and organisation involvement in the operation and these
tools are listed in below -
1. supply duration of operations to impressive performing staff - in link with M&S,
the managers required to raise workers engagement. Hence, management can attain
fixed duration objectives and give effective workers with flexible operating hours .
This method assist and advice the effective fruitfulness of those who are already
operational in the institution. In instance to this it also act as helping to motivate
worker who are not completely engaged in their operations to develop their ability
and actions.
2. Creating the organisation pandemic safe - it is important for M&S, to create their
operations surroundings and workers secure after the pandemic . They can also favour
the planning of workers alternative found to the workplace. Company can also give
workers with face mask and sanitizers . As well as with this workers secure them
from the spread of the covid virus.
3. Reconstructing responsibility - the management of the M&S, concentrate on the
employee skills which can be accurately analysed high order skills and expertise can
be determined and only operate in professionalism can be managed. It will assist
employees to get more included in the company after, as it will be more simple to
finish the activity effectively earlier the point in time . the operations is based on the
ability or professionalism. It also assist organisation in develop the accountability and
fruitfulness of their operation (Vogel, Raes and Bruch, 2022) .
CONCLUSION
It is terminated from above report that it is very crucial for the management of the
organisation to deals with every factor suitably which are elaborated in above report with
their engaged employees. This helps workers in being more operative and raise high level
of operations. If the employees are effectively manage with in the company then this help in
different ways like higher employees engagement and participation. Various kinds of factors
are included in this report which grows the level of engagement in the company. This task
also concludes the various kinds of determination instruments like Human resource tool ,
work life cycle and many other that is being link with the business and employee engagement.
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It also plays a vital important responsibility in regards to improve the high value of the
employees actions in the company.
References:
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