HRM Report: Chocolate Presence Company and Microsoft HRM Strategies

This report delves into various aspects of Human Resource Management, using Chocolate Presence and Microsoft as case studies. It begins with a person specification for a receptionist role, followed by an analysis of job advertisement methods and recommendations for improvement. The report then explores the benefits of different HR practices, including training, rewards, and flexible working, for both employees and employers. It examines how Microsoft designs job roles to motivate its workers and discusses employee engagement, its importance, and key approaches to improve workplace communication. The report concludes with a summary of UK employment legislation.

HUMAN RESOURCE
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 2............................................................................................................................................1
a. person speciation for the role..................................................................................................1
b. advantages and disadvantages of the current methods of advertising jobs in the...................4
organization................................................................................................................................4
c. recommendation for the job advertisement for the Receptionist vacancy to be placed and. 4
why.............................................................................................................................................4
TASK 3............................................................................................................................................5
a. benefits of different HR practices for employee and employer .............................................5
b. Arrangements for flexibility to evaluate the benefits of flexibility to both Microsoft and its
employees....................................................................................................................................8
c. Microsoft motivates its workers through the way it designs its job roles...............................9
TASK 4..........................................................................................................................................11
a. meaning of employee engagement and importance of this in effective employee relation. .11
b. evaluate the key approaches to engaging workers discussed in the Summit and how these 11
approaches improve communication in the workplace.............................................................11
c. key element of UK employment legislation..........................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Human resource management is the department who manage the all employee and also
ensue the need of the all of the employee. It also work as the talent management for the
organisation and provide the training for the employee. This study based on the chocolate
presence company which is the basically in the north Yorkshire and they provide the chocolate
greeting cards to the customer. This study also based on the Microsoft which is the world
leading company in the technology. it founded by the bill gates and pull Allen in 4 April 1975.
current assessment based on the HR function of the organisation and include the advantage and
disadvantages of the advertisement methods(Banfield, Kay and Royles, 2018).
TASK 2
a. person speciation for the role
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Job Title Receptionist
Reports to Administration Manager of chocolate presence
Roles & Responsibilities  Booking the meeting
 provide the customer support
 answer the calls and forward the calls
 welcome the visitors
 maintain the safe and clean the area
Qualification Graduation in any field
Title of the job Human resource assistant
Date: 25/07/2019
Qualification required Essential Desirable Met
Graduation in any field
Yes
Yes
Need of Experience
Minimum experience of 6
month of working as a
Yes
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receptionist
Personal characteristics
& conduct
 Good
communication
skills
 knowledge of
computer
 good telephone
skills
 professionalism
 handle the
pressure
Yes
Yes
Roles and
Responsibilities
 Booking the
meeting
 provide the
customer support
 answer the calls
and forward the
calls
 welcome the
visitors
 Maintain the safe
and clean the area
Yes
Yes
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b. advantages and disadvantages of the current methods of advertising jobs in the
organization
Company use two method for the advertising for the job. They use notice board for
advancement outside the organisation and inside the organisation they use to the staff to
promote the job advancement to their family and friend(Berman And et.al, 2019).
Advantages : for the inside method this help the organisation to recruit the person which is
already known by the staff that help them to crate the good environment in the organisation. if
the person is already known then then it easy to the organisation to find the strength and
weakness of the person and also help to coordinate in the scheduled. for the notice board it give
the advancement that it is cheaper and it stay on the particular place that mean that mainly
interest person check the advertisement.
Disadvantages: for the notice broad this is not the advance technology for the advertisement so
usually people ignore the notice broad. Many time it fails at the time of deliver the
advertisement. For the family and staff advertisement it create too much familiar in the
organisation which create the negative impact on to the organisation(Bratton and Gold, 2017).
c. recommendation for the job advertisement for the Receptionist vacancy to be placed and
why.
There are many option of the job advertisement in the difference ways like news paper
advertisement, social media, flex advertisement, magazine advertisement, radio advertisement,
Direct mail etc. and many more available for the advertisement of the job. This the way of
advancement which is mostly use by the any organisation. Chocolate prance need to change the
method of the advertisement they should use the social media for the job advertisement of the
post of receptionist because most of the people use the social media and it is the easiest way for
it. company should also give the advertisement on the television which help them to find the
right person of the post. Most of the job seeker person read the newspaper on daily basis so it is
also a good option of the company to post the advancement in the local newspaper and this will
also bring the only interest candidate for the job. This type of advancement help the organisation
to find the right person for the post and with the less time and also that method that less money
for the advertisement(Brewster, 2017).
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TASK 3
a. benefits of different HR practices for employee and employer
HR practices Employee Employer
Training and
development
Training and development help
the employee to improve the
skills and also help to improve the
the ability to work. It also help the
employee to learn something new
through the training which help
them in the work also help to
achieve the goal for the company.
Training also crate the positive
environment in the organization
which help to employee to work
with the efficiency and also
improve he performance of the
employee. It help the employee
the know the strength and the
weakness and also development
help to improve the strength and
overcome the weakness with the
help of the training(Cascio, 2015).
Training and development help the
organization to improve the work of
the employee which help the
organization to improve the
productivity for the company.
Microsoft provide the the training
to the employee in the regular basis
which help them to improve the
work and gain the more profit from
the work and also the company gain
the trust of the employee which help
them the retain the employees.
Rewards management Rewards management help the
employees to to gain the some
extra apart form the salary. It is
the rewards which the employee
make from the handwork. it help
to improve the performance and
also this is the gift which they
from the organization in behalf of
Rewards management help the
organization to retain the employee
and also help to inspire the employee
for the hard work. Microsoft gives
the
rewards to the employee which help
them to motivate the employee for
the hard work and also helps to
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the hard work. Rewards motivate
the employee for the hard work.
Microsoft gives the reward to the
employee for the hard work which
they do for the organization.
retain the employee(DeCenzo,
Robbins and Verhulst, 2016). It help
the organization to increase the
productivity which help them to
increase profit in the internation
market.
Flexible working
hours
Flexible working hours help the
employee to work accordingly
their own choice and also help
them to maintain the its own
personal as well as the
professional life. It help
themselves to choose the working
hours according to their own
choice. it help the employee the
work according to their choice
they can take the work to the
home and they done the work on
their way(Jabbour and de Sousa
Jabbour, 2016).
Flexible working hours helps the
organization to provide the work
with the stress free to the employee
which help them to retain the
employee. Work from home help the
organization to reduce the cost of the
product which help them to increase
to profit of the company. Microsoft
provide the work from home to the
employee which help[them to
reduce the cost and also provide the
opportunity to recruit the new
employee for the specific time
period it help to increase the
productivity.
Performance
management
Performance management help
the employee to understand the
strength and the weakness. which
help them to improve self and
also create the good relation
between the employee and the
employee which help them to
create the good environment.
Performance management help the
employer to monitor the strength and
weakness of the employee and
provide the training for that it help
them to give the work according to
the strength(Morgeson, Brannick
and Levine, 2019) . HR of the
Microsoft monitor the performance
of the employee which help them to
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know about the the working
potential of the employee and then
they provide the work according to
their effectively this help the
company to take more for the
employee in a effective way which
help them to improve the revenue of
the company.
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b. Arrangements for flexibility to evaluate the benefits of flexibility to both Microsoft and its
employees.
Flexibility is nowadays becoming more popular and more prominent in the working
environment and in the company like Microsoft it is very important for employees as well as
Microsoft. It is a new approach which is becoming a trend and it helps in completion of the task
smoothly and with more comfort. It is having benefits for both employees as well as Microsoft
and are mentioned below:
Topic: Benefits for the employees Benefits for Microsoft
1.Flexible work place It is very much beneficial more
the employees who wants
flexibility in the work in the
form of working at home or
working at some non-official
area. Telecommunication is
very popular and is very
common for Flexible work
place. It keeps the employees
more motivated and fastidious.
It makes the employees feel that
they are bestowed with the
suitable environment, as they
were looking for(Noe And et.al,
2015).
It is also equally very
important for the Microsoft
as well because it increases
the productivity of the
employer and which
ultimately contributes
towards the growth of the
Microsoft overall. It will
help the Microsoft in getting
new and innovative
approach towards the work.
Ultimately the goal is to get
the work done and it can be
in any way and in which the
employee is satisfied and
feeling comfortable is the
best way.
2. Sharing the work It will help the employees as
the employees will not feel
burdensome and will be
satisfied towards the work and
will indulge or dedicate
It will help Microsoft to
avoid clumsy situation
which might arise in the
form of complain by the
employees complaining
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themselves fully and
enthusiastically. If all the work
is given to the single employee
then the employee will falter
away the next day. The
employee will be easily fragile
and will be demotivated
towards the Microsoft.
about the burdensome of
work(Noe And et.al, 2017).
This program will avoid lay-
offs. This will also help in
business manner as well, as
paying less for the amount
of work done and increasing
the size of employees and
paying them accordingly.
3. Compress work Under this program the work is
not five days a week but lesser
than five days a week. Other
ways are three 12-hour days or
making arrangements in
includes the work of the
employees is 9- or 10-hour days
over fortnight and are paid extra
one day or two days of time off
in that time(Reiche And et.al,
2016).
Compress work will
enhance the productivity of
the Microsoft and the
employee will be more
dedicated towards the work
as they are getting what they
want. It will also helping
Microsoft's reputation as
everyone will now be
willing to work in
Microsoft.
4 Flexibility in timing Under flexibility in timing the
employees are allowed to work
as per their comfort for example
if the employee want to work in
the morning he or she can work
and similarly in night as well.
Microsoft will be benefited
by the flexibility in time by
employing more employees
in the day shift and also
getting more work done in
the day shift and similarly
in the night shift(Stewart
and Brown, 2019).
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c. Microsoft motivates its workers through the way it designs its job roles.
Microsoft motives the employees in the regular basis which help them to for the work
and also help them to improve the work and help the organization to improve the performance in
the Global level. It is very important and necessary thing to motivate the employee in the regular
basis to improve the performance. Microsoft use the Maslow hierarchy of needs model for the
motivation which help them to motivate the employee in the regular basis. In this motivation
theory there is four phase used by the organisation(Banfield, Kay and Royles, 2018).
 Physiological needs: in this type of needs include the basic needs of the human like
water ,air etc. company needs to take care of these needs. Microsoft provide the fresh air ,
pure water and take care of the physiological needs which help them to motivate the
employee to the work and help the company to retain the employee.
 safety and security: organisation needs to provide the safety and security to the
employee which help to feel safe at the work place and it very important for the
organisation. Microsoft take care of the safety and security of the employee. they give the
insurance to the each and every employee which provide the safety to the employee. And
company also make their arrangement of the safety in the work place which help them to
feel free at the time of the work. it help the employee to motivate about the work and help
the organisation to feel good at the work(Berman And et.al, 2019).
 belongingness and love: it is most important need of the employee to social with the
employee which help them to feels free in the work place. Microsoft provide the work in
the small group of the employee which helps them to create the relation in between the
employee which help them motivate the employee.
 Esteem: this mean the company give the respect to the employee and create a
environment in which all employee give the respect to each other. Microsoft take care of
this need and create a good working environment for the employee which help them to
give respect to the employee and they feels goods at the work place(Bratton and Gold,
2017). this will motivate the employee about the work.
 self actualization: self actualization is known as the opportunity which help them to
grow. Microsoft Company take care of that need and always try to provide the
opportunity to the employee to grow fast in the organisation. This help the employee to
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improve the self and also motivate for the hard work in the company(Maslow’s
Hierarchy of Needs: Theory, Needs, Pyramid. 2018).
TASK 4
a. meaning of employee engagement and importance of this in effective employee relation
Employee Engagement: it is known as the relation between the organisation and the
employee. It is a strategy which use by the organisation to reduce the staff over then and also
improve the performance and productivity.
It is very important for the organisation to have a good employee engagement which help
them to improve the work of the employee and also help to improve the profit of the company.
Employee engagement also help the improving the productivity of the company. Microsoft
doing many thing to improving the employee engagement which help them to create the good
relation between the employee and also help to improve the performance of the employee. It is
very important to give loyalty to the employee which help to build the good relation with the
employee(Brewster, 2017).
b. evaluate the key approaches to engaging workers discussed in the Summit and how these
approaches improve communication in the workplace
Open communication: this approach use for the engaging the employee which help them to
create the good relation between the employee and the organisation. In this communication the
employee were able to communicate with directly to the high authority like manager ,
administrator etc. which help them to tell there problem to directly to head of the company and
they try to give quick solution for the problem. it help to create the good relation between the
employee and the company.
collaborative working: collaborative working help to the employee to work with the other
person which improve the work and also help to build the team work potential for her employee
which help the organisation to improve the productivity and also build the communication
relation between the employees(Cascio, 2015).
c. key element of UK employment legislation
It very impotent of the organisation to apply the law. Which make the sate and the secure
work place of the employee and also for the organisation. This is the main UK employment
legislation which used by the Microsoft.
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Health and safety Act 1974: this act insure that the organisation take care of the health
and safety of the employee. According to this act organisation have to provide the all kind of
necessary safety at the work place. this help the employee to feel safe at the workplace.
Microsoft take tare of that and provide the all kind of necessary safety feature like smoke
detector fire alarm etc. which help the organisation to create the sate environment(DeCenzo,
Robbins and Verhulst, 2016).
Equality Act 2010: this act insure that the organisation should behaviour equally with
the both female and male employee. Act insure that the organisation will give the same pay and
also give the same chance of the promotion to the all employee. Microsoft take care of this act
and give the equal chance to female and male employees.
Data protection act 1998: according: to this act company have to protect the data of
the each and every employee and also provide the safety to the data and they not sell the data of
the employee to the other or any kind of source on the any cost. Microsoft applied this act on the
company and create the some rules and policy on that which help the employee to feel safe in
the organisation(Jabbour and de Sousa Jabbour, 2016).
Family medical leave Act 1995: this act insure that the every organisation give the leave
to the employee when they completed the six month in the organisation and after that if in the
family of the employee get an emergency in respect of the health. Them company will give the
leave for the specific time provide and they do not fired the employee. Company will able to cut
the salary as well. Microsoft provide the benefit of the Family leave Act they give the leave to
employee when any family emergency accrue and many time company also provide the
financial help to the employee as well(Morgeson, Brannick and Levine, 2019).
CONCLUSION
From the above study it has been summarized the benefits of the internship program for the
employee and the employer and also summarized benefits of the flexible working of the
employee and the employer. In this report also discussed about the advantage and disadvantage
of the advertisement method which used by the organisation. Report will also summarized that
the motivation theory for the company and also explain the employee engagement and benefits
of the employee engagement in the employee relationship with the help of key approaches. In
this report it has been also summarized the UK employment legislation and also create the job
role for the receptionist post.
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