Employee Engagement and Organizational Outcomes: Hilton Hotel Report

This report provides a comprehensive analysis of employee engagement within the hotel industry, with a specific focus on Hilton Hotels. The introduction highlights the importance of employee engagement, particularly in customer service-driven industries, and identifies Hilton's challenges in training and development. Task 1 provides an overview of the Hilton corporation, its aims, and objectives related to employee engagement, and outlines the problem statement. Task 2 delves into the issues Hilton faces in retaining talented employees, examining both good and poor practices within the industry. Task 3 explores Hilton's corporate ethical strategy and its commitment to sustainability. Finally, Task 4 offers recommendations to Hilton for improving employee engagement, retention, and development, ultimately contributing to organizational success and lifelong employment. The report emphasizes the significance of employee well-being and its direct impact on customer satisfaction and brand reputation.

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Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
TASK 2............................................................................................................................................4
TASK 3............................................................................................................................................5
TASK 4............................................................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Employee engagements have been considered as the important aspect in all industries, but in the
hospitality, industry is particularly essentials has been the customer service driven industries.
Employee are sole brand ambassador who could make the difference between happy customer
and irate one (Rhou and Singal, 2020). In addition, the hotel Hilton is facing the major issues in
training and development of employees in order to motivate for personal development and link to
the business objective.
TASK 1
Company overview
Hotel Hilton corporations in the leading hospitality companies that tends to own, manages and
franchising over 2000 hotels across the country as the global brand. The firm is the having the
full-service hotels and resort with the flagship brand of American multinational hospitality
company Hilton. As the issue of the hotel Hilton training and retaining the great talent employee
have been turning out to be the critical issue in the service companies in significant manner.
Aims
To determine the current issues face by the hospitality industry in engagement and
personals development of employee- A case study on hotel Hilton.
Objectives
 To identify the current issue face bey hotel Hilton.
 To evaluate the importance of the employee engagement in the hospitality sector.
 To evaluate the different challenges face by hotels Hilton in engagement and
performance development of employees in hotel Hilton
Problem statement
As the issue of the hotel Hilton training and retaining the great talent employee have been
turning out to be the critical issue in the service companies in significant manner. The company
is taking the longer duration to settle down new staff to have reach the high level of knowledge
and performances. As the employee are the brand ambassador of the company, it is turning out to
be the obligation for the organization to make them happy with upstanding reputation.
The hotel Hilton is facing the critical issues in hiring, training and retaining the great talents to
the service company as the hospitality sector have been struggling from the decade by not having
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any silver bullet solution insights (Ettinger and et.al., 2020). The company have the need to
understand that employee are sole brand ambassador who could make the difference between
happy customer and irate one. The company is facing the serious level of issues of the excessive
level of workload of the employee and several other aspects of the job.
Significance
The firm have the significant level of need in terms of the creating the positive, fulfilling an work
related states of the maintaining in order to have recreation of important dimension of the vigour,
dedications and absorption in the perfect manner. Having the implementing of the employee
engagement will helps the company to have genre proper level of achievement over the
different aspect of business as providing the enriches and challenging job to employees to
have the feeling of autonomous so that employee can have proper attention over individuals
strength and abilities s of workers to distribute the work in according manner.
TASK 2
As considered to the hotel Hilton, the company is facing the major level of issues to have proper
retention of the highly talented employees due to the increase level of dissatisfaction among the
workfares due to the different policies. On the other hand, the company is facing the serious level
of causes in the in hiring, training and retaining the great talents to the service company. On the
other hand, the company have the need to have proper understanding in terms of employee
engagement with slow befits in order to have create the sense of passion and commitments es
about the job and creating the overall goals a value in order have the high level of engagement
(Kim and et.al., 2018). The company is facing the issues due to the actively disengages and not
engaged employees which is tucked to have measurements to move down wards creating the
worse condition for employee. As the company have considering the poor practices it can state
as the employee will have allowing the companies to have the flourishing the putting the
employee in order to have the turning out the benefits by proving customer the best service
possible. The author also supported that statement as their companies have the major leveraging
technology to have automatising the commonest of the customer service experiences by
replacing the human executed processes.
The increase level of employee engagement programmes can be helpful in delivering the better
experience as working in improving team works by encouraging the transparency and open level
of communications making as the disparate gears the smoothly working together. As per the
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year of the author, it has stated as addressing the issues and planning resources as the faster paces
had have the solution to make the crowd resolutions from the employee of being the front lines.
As per the view of Franco, S and et.al.,(2020), it can be stated as fostering the improvements in
addressing the best way supports for the exceptionally productise regulates by showing the
commitments to the continuous improvement and culture of improvement. On the other hand, the
Reidhead, (2020) contradicted that’s statements as the employee engagement is have been
considered as importance’s over engagement of strategies to have the proven in strategies for
reducing’s the staff turnover along with improving the productivity, providing the customer set
higher rates and make proper profitability.
As per he views of Noonan. and Rankin, (2017), the company is facing the major level of
challenges in implementation of the digitals resolutions along with resulting the proliferation of
the digitals enables to have the controlling over the service. The hotel is struggling in the
differentiation the firms in order to facing the new level of competitions along with continuous
changing perceptions and expectations. On the other the () contradicted that employee
engagements are also considered to be the crucial aspects in the hospitality which is increased in
the dramatically manners as putting the pressures on hotel to have the finding the ways to have
generation of direct business.
Hence, it can be concluded that the hospitality industry have the major level of opportunities to
be creative in assets management and creation in enthusiasm for the service orient team members
and fulfilling the drives.
TASK 3
The ethical strategy has been considered as the essential aspect for developing the business
which the goals of the creating the ethics culture which is shared by the different organizations.
However, to have building and maintaining the ethical organizations will be considered more
difficult as the management of the ethics in not prioritised in perfect manner.
Hotel Hilton business strategy have he major level of service differentiations in the terms of the
quality, maintaining the highest level of standards and integrating the different IT system into the
various aspects of the service provision.
The hotel have been recognized as the one of the world most ethical companies with having the
implementing of the most rigorousness corporate ethics which is driving the positive change in
the business community and society. The companies have hiring the demonstrating the values
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which is based of leadership with integrity and transparency in perfect manner. as per the
research have the strong ethical behaviour in the term of team members, guest and communities
According to a 2018 survey of 72,000 Hilton guests, 62 percent said they would switch to a more
expensive brand if a company was in the news for unethical business practices.
The hotel Hilton have the commitments in the values enabling the spreading of the perfect light
and warmth of hospitality’s in the positive an meaningful ways such as the proving the effective
level of support to the workplace cultures and the redefining the sustainable level of travel and
tourisms.
The firm is the global leaders in the defining and the advancing differs standards of the ethical
business practices as the fuel corporate characters and the markets place of trust and business
success (Wilson and Ellison, 2018). The company have the development of various CSR
activities by supporting the local communities as he activation the 4,145 volunteer projects
worldwide resulting in 213,000 volunteer hours in 92 hours. On the other hand, the educating
and empowering the workers is that’s the company have offered there more than 2 million of the
courses for the time period of the 5 million hours for employees. There is the various level of
seminars which are organized in term of management of ethics and anticorruption training in the
year 2018.
The firm have the development of the sustainable sourcing and have the kept look out at the CO2
emission by announcing the global level of partnership which have been focusing on water
stewardship, sustainable seafood and food waste reduction. The companies have hiring the
demonstrating the values which is based of leadership with integrity and transparency in perfect
manner.
TASK 4
It is important for the business, to have the understandability, that customer is not the business
first priority but their potential employees are. If in the situation, employer have the proper
commitment to have unlocking the potentiality of staff will surely make the employee committed
in helping the business succeed be achieving aims and objective in perfect manner.
As the part of recommendation, the company should have the providing the rating the
supervisors in the engagements building behaviours to have periodically level of engagements
survey score. Hotel Hilton should have proper monitoring the building trust providing complete
support to the company policy and decision in the perfect manner.
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There is need for the determination of the over encouraging the enough to hire the top
performers to have the top level of supervisors to appreciates the occasional smart challenges.
To have monitoring the employee turnovers and taking the inter caisson transfers to have the
forecasting the team engagement scores. There is need to have addressing the employees which
make the disruption in teams uncases way for working theme incompatibility and sabotage
works are there.
There is need to have the creating the good deal of conversations for finding the good people in
the ways to automate the components of the guest experiences (Evendy and Susanty, 2017).
There is the creation of desire of the low touch, technology based in the efficient services for the
business travels and interactive service for the vacation with family.
In order to have the improvements in the matter of the efficiency in technology provides to have
need in making the retaining of the good and talented people in hotel Hilton to be in line level of
positions with being the huge factor in getting and keeping the competitive edge.
As their part employee are considered to be feeling the part in order to be associates with the
company as they have the voice ad purpose in the organization. This take them to have the
feeling of motivations and sharing the common goals with the mission of business.
The company should have inability to make the development of transferable instigates as it has
the spreading out as impacting the everyone which have the coaming in the contacts. This have
the inclusion of the customer along with supplier and vendors, partner and consultants, media
and PR firm which is helpful in creating the most numerous and frequent impacts of the
engagement of employees as they are greatest level of brand
CONCLUSION
From the above file, it can be concluded as Employee are sole brand ambassador who could
make the difference between happy customer and irate one. The firm is the having the full-
service hotels and resort with the flagship brand of American multinational hospitality company
Hilton. The company have the need to understand that employee is sole brand ambassador who
could make the difference between happy customer and irate one. As the company have
considering the poor practices it can state as the employee will have allowing the companies to
have the flourishing the putting the employee in order to have the turning out the benefits by
proving customer the best service possible. The companies have hiring the demonstrating the
values which is based of leadership with integrity and transparency in perfect manner. The
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company should have the providing the rating the supervisors in the engagements building
behaviours to have periodically level of engagements survey score. There is need for the
determination of the over encouraging the enough to hire the top performers to have the top level
of supervisors to appreciates the occasional smart challenges.
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REFERENCES
Books and Journals
Online
Rhou, Y. and Singal, M., 2020. A review of the business case for CSR in the hospitality industry.
International Journal of Hospitality Management, 84, p.102330.
Ettinger, A and et.al., 2020. The Desirability of CSR Communication versus Greenhushing in the
Hospitality Industry: The Customers’ Perspective. Journal of Travel Research,
p.0047287520930087.
Kim, H.L and et.al., 2018. The effects of corporate social responsibility (CSR) on employee
well-being in the hospitality industry. International Journal of Contemporary Hospitality
Management.
Franco, S and et.al., 2020. Are you good enough? CSR, quality management and corporate
financial performance in the hospitality industry. International Journal of Hospitality
Management, 88, p.102395.
Reidhead, C., 2020. Impact of Organizational Culture on Employee Satisfaction: A Case of
Hilton Hotel, United Kingdom. Journal of Economics and Business, 3(1).
Noonan, A. and Rankin, C.P., 2017. Hilton hotel worldwide: A case study exploring corporate
social responsibility and stakeholder management. International CHRIE.
Wilson, A. and Ellison, R., 2018, June. Employer branding and multiple identities in the hotel
industry. In 20th ICIG Symposium.
Evendy, R.F.I. and Susanty, A.I., 2017, October. Factor Analysis of Employee Engagement of
Generation Y in Padma Hotel Bandung. In Mulawarman International Conference on Economics
and Business (MICEB 2017). Atlantis Press.
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