HR5053QA: Employee Engagement in Contemporary Firms and Implications

This essay delves into the multifaceted concept of employee engagement within contemporary firms. It begins by defining employee engagement and its various levels, highlighting the emotional and mental connection employees have with their work, team, and organization. The essay then explores the different aspects of employee engagement, including commitment, motivation, loyalty, and trust, and how these factors influence employee behavior and performance. It further examines how company vision, culture, learning opportunities, and rewards impact employee engagement. The essay also discusses the benefits of engaged employees, such as increased innovation, productivity, and customer satisfaction, while also addressing the disadvantages of disengaged employees. The essay also looks at the 3 Cs of employee engagement: career, competence, and care. Finally, it explores the implications of employee engagement on the organization and its stakeholders, emphasizing the importance of effective communication and engagement surveys. The essay concludes by highlighting the impact of employee engagement on organizational success, employee retention, and overall performance.

ORGANISATION DESIGN
AND MANAGEMENT

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY ..................................................................................................................................3
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................13

INTRODUCTION
Employee engagement in the firms is mainly defined the process which results in
engaging and motivating the employees for working in the company by effectively producing the
products. With engaging the employees helps in providing with the job satisfaction with
increasing the morale while working in the company. This essay provides details about the
employee engagement. Further, the employee productivity, motivation and performance are
interrelated with the employee engagement. Lastly, the implications of employee engagement on
different stakeholders.
MAIN BODY
The employee's engagement are referred as the strength of the emotional and mental
connection of employees which can feel towards the team, work and their organization. There
are various levels of employees engagements and this helps in measure that how employees are
feel about the organization and this is based on the expectation and perceptions of employees. It
is categorized in the various group which are highly engaged, moderately engaged, barely
engaged, and disengaged. The highly engaged are referred as that the employees of organization
holds the high opinion regarding the workplace (Azim, 2019). In this level the employees are
feel connected with the job and team as well as they feel positive regarding the business. They
also help in become business succeed, and they also help in encourage the other employees
which are around work around them.
In the moderate engaged employees, the employees are get favourable light with the
organization, and they see opportunities for the improvements which are mots important for
business achievements and accomplish the goals. The moderate employee's performance are
under perform, and they are not asked for the more responsibilities. The moderate employees are
not fully engaged with the organization (Arifin, Nirwanto and Manan, 2019). In the context of
barely engaged employees, that employees are feel the indifferent towards the workplace and
organization workplace as well as that type of employees are less motivated. The disengaged
employees always hold a negative opinion towards the workplace and work environments and
also they are disconnected from the company mission, vision , goals and future which are most
important for the workplace for any employee's engagement with the business and teams as well
as job. They are fewer commitments with their responsibilities and position within the
organization. It is most important for the business to understand the disengage employees

because they create the negative environments and perceptions as well as directly impact on the
productivity and profitability of organization.
There are various aspects of employees engagements which define the physical,
emotional involvements of employees within the business organization such as commitments,
motivation, loyalty and trust (Rodrigues da Costa and Maria Correia Loureiro, 2019). That
aspects are most important for employees engagements. In the context of commitments, in these
employees connected with the job as well as take responsibilities and work towards the
organizational objectives. The commitments of employees are helps in that the employees face
the issues and challenges to gain the profitability and productivity of organization as well as
helps in attain the business goals and objectives. This helps in highly productivity and
dependable. In the context of motivation, it is the biggest aspects of employees engagements and
it is most important in the organization to achieve the goals and objectives of company and it is
the key of employee engagements. The company should provide the rewards and recognition
which helps in motivate the employees and it results in the more achievements and more
motivation of employees (Ahmed, 2020). In the employee's engagement, the achievement's and
motivation both are go hand in hand and it is the key success of organization.
The loyalty is also the aspects of the employees engagements, the actively engaged
employees are get loyal with the organization and also towards the work. They need the less
attention and focus by the managers and leaders because they responsible and loyal towards the
work as well as they accomplish their work during the periods of time. The employees take time
to actively engaged with the organizations and actively employees take turn into the disengage
employees not take too much time. In the trust, the high level of employees engagement are held
trust regarding the organization, and they also shared their emotional bond with the business, and
they also show their trust abilities (Bhat and Bharel, 2018). The trusted employees are not
restricted for the rules and regulation of organization, and they are motivated by the managers to
accomplish the task in the innovative ways. Further more other aspects of the employee
engagement incudes:
The vision of the company play important role in engaging employees as by stating and
defining the clear vision and inspiring in nature. The employees must understand the vision of
the company so that working accordingly results in building bond between the staff and the
states vision helps in achieving success.

Also, the Company culture engages the employees for working in more effective way,
with adopting and working by maintaining the positive working culture helps in engaging
employees by working in more motivate manner as with providing safe surroundings and healthy
working environment (Sun and Bunchapattanasakda, 2019). As in Tesco the company is
following the positive and flexible working culture, as in this the employee are trusted and
respected. Also, by recognizing the employees extra efforts and hard-working helps in engaging
to work in better way.
With providing Learning, development and personal growth opportunities to
employees help in engaging the employees to work in more effectively by building the abilities
and the skills (Pass and Ridgway, 2022.). As for this the Easy jet mainly partnered with the
online learning platform which provide courses to their employees to take and learn with huge
discounts. This is mainly done as for engaging the employees for developing their learning and
attaining the personal growth.
Reward and recognition also engages employees it helps in motivating employees to
work in more enthusiastic and positive way to attain the set objective on time. The reward
system in the firms are mainly designed to motivate the employees and encourages to constantly
working for contributing towards achieving success. In the Unilever, the company is giving
various rewards including salary and incentives, pension schemes, discount schemes, support for
continuing education, also providing good healthy working conditions and organizing programs.
Organizing the Fun activities in the workplace, as while maintaining the friendly
relations and organize the fun activities for the employees helps in relieving stress and engages
employees to work better with ever-increasing their productivity. This result in efficiently
working and improving the company performance which results in attaining success.
With providing job clarity to the employee helps in understanding the roles and
responsibilities of the task. This engages employees to work better and in more clear manner to
attain the set objectives which help in reliving stress and results in solving the confusion which is
bing crated in the company while performing the task (Choudhury and Mohanty, 2019). Thus,
these all factors helps in engaging a influences the employee engagement to work and produce
the productive results by working in more efficient manner.
There are various benefits of employees engagement because they are emotional
connected with the organization, and they also help in innovate at the workplace, attract the other

employees and customers of the organization, encourage positive at workplace, infuse energy
and also go for extra miles to achieve the business goals. There are various disadvantages of
disengaged employees because they affect the cots, workers, customers, productivity, company
performance and personal life of other employees, and they spiral the negative environments
within the organizational culture and environments (Tian and Robertson, 2019). The employee's
engagement level are measured by the ability and willingness of employees that are contributed
towards the business success (What Is Employee Engagement and How Do You Improve It?,
2022). There are characteristics of engage employees which are mots important for the business
to achieve the goal and objectives such as mutual trust, leadership, better performance, problem
solving attitude, career and job satisfaction, focused staff, etc. the job satisfaction is the main
characteristic of the employee's engagement where the employees must be satisfied with the job
and also satisfied employees retain within the organization for the long term periods.
The engagements of employees are also directly connected with the better performance of
employees and organization. The performance of employees are helps in measure the
engagement of employees within the business organization s well as it also helps in measure the
dedication and involvements of employees in the business towards the job. Engagements
employees are always not responsible for the job and duties, but they are also helps in solve the
problems and issues which are face by the firm (Ahmed, 2019). Engaged employees helps in
deliver the trust, respects, optimistic to the customers of business and satisfied them with the
quality of products and services.
In further aspects, There are 3'c of employees engagement which helps in improve the
engagements of employees towards the business organization which are career, competence and
care that helps in enhance the engagements levels of employees and that lay a huge role in
success of organization. In the career, when the employees join the business to build the career
and the organization manager and managements helps employees to carry out its employees and
employees feel that they belong to the business, and they also feel engaged as well as they get
support with the business to growth and develop their career. The competence is all about the
ability and capabilities to grow and develop. The business must be held the training and session
in order to help employees and helps in develop the skills and competencies in employees. The
company also focus on develop and grow the marketable skills of employees which are mots
important organization (Yousif Ali and Hasaballah, 2020). The competencies of the capability

and ability to grow and use the opportunities of business. Within the organization, care are also
important which are focus by the manger of business and manager can help employees to feel
comfortable and confidence. they also need to sensitive and empathetic towards the employees
and understand their personal problems which are important for engaged employees with the
workplace.
The implication for the organization is employees engagements helps in retain the
employees and it is mots essential for business because it helps in reduce the training and
developments cost, hiring cost, turnover and disengaged employees in the business. The
retention employees are engaged with the business who are satisfied and leads to achieve the
goals of business organization. The high level of employees engagement are most important for
the business because they help in improve the employees productivity and lead the high
performing workforce within the firm. It also helps in improve the profitability of organization
and increase the return on investments and revenues of company. The employee's engagement
also helps in reduce the absenteeism of employees and absenteeism refer as the problems so, the
engaged employees are maintained the positive work environments.
The communication are also important for the employees engagements. The
communication helps in encourage employees to interact with each other and helps them to
connect with business. Employees are feel get connected with goals, vision and mission of
company. It helps in build the mutual respect and work efficiency with the business and also
helps in establish the expectation as well as provide the clear guidance to the employees to get
engaged and motivated (Arokiasamy and Balaraman, 2019). There are two types of
communication opportunities which employees have such as formal and informal opportunities.
There are various methods to get touch with the employees such as keep in touch with employees
and remote communication to maintain contact.
Company can also establish the employees engagement surveys to know about the
customers satisfaction and employees opinion regarding the work cultures and workplace of
organization. The effective communication helps in engage with employee in formal and
informal ways as well as verbal and non-verbal ways of communication, that helps in build the
relationship with other employees of organization as well as engaged employees helps in
satisfied level of customers and increase the pool of potential workers within the business

organization (Chanana, 2021). The engagements of employees are depended on how efficiently
and effectively to procedures and systems of organization are followed.
There are the various stakeholders in the employees engagements such as human
resources, senior leadership, operations, executive teams and line managers that all are involved
in the employee's engagement survey and also maintain the employee's retention rate to get in
touch with the employees. Every stakeholder of the business have the responsibilities and all
plays a different role in engagements of employees. HR departments helps in hire the employees
and provide wages and rewards to employees for get motivated with company (Sun and
Bunchapattanasakda, 2019). The manager and leaders also get engaged with the employees to
motivate them and compliment on their works and support them emotionally and physically as
well as manager also understand to difficult situation of employees. The employee's engagement
helps in promote the customer loyalty, retention of talent, improve performance of organization
and values of stakeholders.
While engaging Employees, with forming the programs the staff play key role as by
training the employees for better engagement and developing their skills helps in grasping the
carer opportunity for the career oriented which helps in making more progress with managing the
work life balance. As for instance, in the Easy jet the employees are engaged and motivated with
their employee engagement program which helps in providing them and adopting diverse career
opportunities.
The HR partners in the company mainly ensures to attain the set objectives by aligning
the skilled and competent employees for working in the company and attaining the set
objectives. This as the HR partner mainly ensures that the company has adequate employees to
work effectively as to attain the set objectives (Dasgupta and Dey, 2021). As for instance in the
Easy jet, the HR manager and the partners is mainly ensuring to attain the high turnover by
aligning and engaging the employees for working full time as by emphasizing on providing the
adequate remuneration, also by recognizing the employees hard workings also designing the
adequate packages for retaining the loyal and the competent employees to work and attain the set
objectives.
Also, the Line managers gets impacted by the employee engagement activities, due to
their direct relation and working together for attaining the set objectives. As for instance in the
Tesco, the line manager mainly established the set of strategies to attain the set objectives as for

supporting and leading the team members to provide the best shopping experience to the
consumers. This engages the employees to work in more motivated manner by increasing their
productivity.
Executive teams in the company helps in establishing the vision, mission which results
in attaining the strategic direction in the company. These stakeholders mainly aims in accessing a
and providing access to al the tool for achieving success and allowing the employees to grow by
recognizing their hard workings. Thus, these stakeholders impact by engaging employees and
helps in guiding and directing the employees to work effectively in the company for attaining the
set objectives. As in Unilever, the executive team formed strategy for Selling the products by
emphasizing on the broad differentiation for in order to attain competitiveness while operating in
dynamic market.
The Zinger model of employees engagements are based on the management that helps in
improve the employee's engagement within the business organization. This models helps in
achieve the sustainable goals and results. These models are also introduced as the workable
model and which are considered the various aspects such as dedication, employee involvements
and its engagements (Kumari and Yelkar, 2022). These models are known as the model of
employees engagements by the David Zinger. The models provide the various keys which must
be followed by the manager of business to achieve the results in significant ways such as
achieve results is the main aim of the Zinger models to achieve the high level of employees
engagements so manager require focusing on the employees through crafted strategies. The
crafted strategies are consideration and planning of organizational requirements and employees.
The manager can get helps from the professional management for craft the effective strategies.
Enliven roles, that the manager should redefine the roles and responsibilities to maintain the
employees interest in work. The organization must rewarding employees and recognisance them
for feel engaged.
Manager must be connected with the employees and communication with them and
make hem feel comfortable in the working environment (Motyka, 2018). Manager should get
connected with employees because they can share the personal problems and give advice to
perform task as well as that helps in satisfied employees. The manager should be authentic with
employees of organization, and they also should show the concern towards the issues of
employees. The live recognition with the rewards helps in boost the employees morale and

encourage employees to retain in organization and helps in improve the performance of
employees. The manager should be fully engaged with the employees for employees engagement
as well as doing and implement the proper strategies to get connected with employees.
The employees must be identified with the business, and they must feel connected with
organization, and they must realize about that they are most important assets for the business
and without them the company cannot be able to achieve goals and objectives (Ramakumar and
Priyadarshini, 2021). The engage employees helps in serves the better quality services to
customers in appropriate manner and maintain a traditional and culture to provide the best
services to customers. This assist in retain the customer rate and also attract the more customers
towards the business because of the better quality of services. It also helps in the personal
developments of employees and the manager should not focus on the objectives of business bur
also focus on the employees growth and developments.
Employees who are developed with the organization are mostly connected with the
workplace of business, and they are always ready to face challenges and do extra work for
achieve the business goals. Satisfied and happy employees are essential for the organization
because they help in create the positive environments and better culture that retain the customers
and employees as well as attract the more new employees and customers towards the company
(Al-dalahmeh, Khalaf and Obeidat, 2018). The employee's satisfaction are secret behind the
success of productive business.
Theory of employees engagements, the William Kahn's theory of employees
engagements. This theory helps in provide the support, challenges and inspire employees as well
as increase the employee's satisfaction. The company enjoy the various benefits of these theories
because this theory consist the loyalty and low turnover, customers satisfaction and increase
innovation and also improve the creativity of organization with the helps of engaged employees
(Shuck, Kim and Fletcher, 2021). This theory us define as the harness of business and also selves
to their work roles in the people employ, people engagements and emotionally attachments
during the roles and responsibilities of performance. This helps in improve the productivity and
employees retention rate which are most important for the business to accomplish the work. The
Kahn theory are focus on the situations that allow the employees to bring the full selves into the
organizational workplace. There are three main factors which affects and employees get
connected with the company culture, mission with the role as safety, availability and

meaningfulness. In the context of Safety, the employees must feel the safe and comfortable as
well as psychologically safe in the business environments where they are not required to face
judgements, fear and consequences form the management and teammates so, they must feel
contributed towards the work and also must be feel positive towards the work.
In the meaningfulness, it refers to the aim behind the work and responsibilities.
Employees who are able to understand the products and services benefits to society, and they are
able to identify the contributors towards the organization objectives and goals, and they are able
to make he significant efforts for the business so, this theory assist in employees engagements.
The availability are refers as the capacity of employees to perform a job roles in both mentally
and physically condition (AKOB, ARIANTY and Putra, 2020). The challenges and issues are
most important for individual to get satisfaction and growth. The employees must feel that the
position demands are most achievable and reasonable. The Kahn's are also derived the three
dimension in the employees engagements such as cognitive, emotional and physical. In other
aspects, the employees can show various types of commitments in attitudes and actions such as
confidence, daily activity levels, decision-making, creative contribution and company loyalty.
The Kahn's theory helps n promote the deeper understanding of employees requirements and
offer more holistic approach to engaged employees.
CONCLUSION
From the above essay it can be concluded that, the employee engagement play key role in
retaining and motivating to work more effective in the company. As by engaging the employees
results in ever-increasing the job satisfaction of the employees while working and being more
productive for performing better with being more dedicated towards the assigned working in the
firms. Also in this essay provide details about discussing the different stakeholders mainly the
employees, HR partners, line manager and its impact on employee engagement.