Research Project: Significance of Employee Retention and Performance

This research project investigates the significance of employee retention and its impact on organizational performance, using Hilton Hotel as a case study. The project begins with an introduction, outlining the importance of employee retention, its background, the research problem, scope, aim, and objectives. A literature review provides a critical analysis of key references. The research methodology section details the resources used and the proposed investigation plan. Data findings, analysis, and discussion are presented, including a data sheet with survey results and interpretations, focusing on themes such as knowledge of employee retention, its impact on performance, and the factors influencing it. The study explores various employee retention strategies, motivation techniques, and tools. The research concludes with recommendations, areas for further consideration, and anticipated limitations. The findings highlight the importance of employee compensation, training, positive communication, and a transparent work environment to enhance employee retention and improve organizational outcomes.

RESEARCH PROJECT

Table of Contents
TOPIC: Significance of employee retention and impact on same organisational performance.
................................................................................................................................................1
CHAPTER 1: INTRODUCTION....................................................................................................1
1.1 Formulate and record possible research project outline specifications............................1
1.2 Factors that contribute to the process of research project selection.................................2
1.4 Produce a research project specification..........................................................................2
1.5 Provide an appropriate plan and procedures for the agreed research specification.........3
CHAPTER 2: LITERATURE REVIEW.........................................................................................4
1.3 Critical review of Key References based on the Literature Review................................4
CHAPTER 3: RESEARCH METHODOLOGY.............................................................................7
2.1 Resources efficiently to the research question or hypothesis...........................................7
2.2 Proposed research investigation in accordance with the agreed specification and
procedures...............................................................................................................................9
CHAPTER 4: DATA FINDINGS, ANALYSIS AND DISCUSSION ........................................12
2.3 Record and collate relevant data where appropriate.......................................................12
3.1Use appropriate research evaluation techniques..............................................................23
3.2 Interpret and analyse the results in terms of the original research specification............23
CHAPTER 4: CONCLUSION, RECOMMENDATIONS AND ANTICIPATED LIMITATIONS
........................................................................................................................................................24
3.3 Make recommendations and justify areas for further consideration..............................24
CONCLUSION..............................................................................................................................24
REFERENCES .............................................................................................................................25

TOPIC: Significance of employee retention and impact on same organisational performance.
CHAPTER 1: INTRODUCTION
1.1 Formulate and record possible research project outline specifications
Introduction
Employee retention is explained as an ability of company to sustain its staff. It is related
to different practices and policies which let staff members stick to company for long time period.
The main objective of an organization is to keep talented staff and minimizing turnover through
fostering positive working environment in order to promote engagement, providing competitive
benefits, appreciation to staff members and give them healthy work- life balance. In addition to
this, employers are mainly interest in sustaining the staff members at the time of low
employment as well as heightened the competition for talent. To retain the staff, company use
human resource technology for hiring, on boarding, recognizing the employees and provide them
benefits such as financial and physical wellness programs.
Background of research
Employee retention refers to process under which staff members are encouraged to
remain within company for long time period. Retention strategies aids an organization to give
better employee communication to make improvement in commitment and also increase
workforce support for corporate initiatives (Aguenza and Som, 2018.). The employee retention
is necessary for developing productive, committed and healthy workforce. In order to retain the
staff members, there is a need to employer to enhance motivation of employees and provide them
healthy working environment in a better way. Hilton is American multinational hospitality firm
that manage as well as franchise wide portfolio of resorts and hotels. The management of Hilton
hotel deal and communicate with its employee in positive manner so that they can be motivated.
They provide training to employees to enhance their knowledge and core competencies so that
they can be able to perform in better manner. It develops positive impact on performance level of
Hilton hotel.
Statement of research problem
This research is based on the significance of employee retention and its impact over the
performance of an organization. Employee retention is wider area concept and it is related to
sustain employees for long period of time at workplace. The organization face some challenges
1

to retain its talented and valuable staff. To determine the retention related issues, this research
needs to be conducted in proper manner. On the other hand, while conducting an investigation,
time and cost related issues are faced through researcher.
Scope of research
This research is conducted to analyses importance of employee retention in an
organization and its main impact on organizational performance. This study generate interest
from broader perspective of the employee retention and its effect on level of Hilton hotel.
Research Aim
“To determine the significance of employee retention and its impact over the performance
of an organization” A study on Hilton Hotel.
Research Objectives
 To analyse concept of employee retention.
 To determine different factors that improve employee retention within Hilton hotel.
 To examine significance of employee retention on performance of Hilton hotel.
1.2 Factors that contribute to the process of research project selection
Rationale for topic selection
Research is very much important for an organisation to deal in effective manner to deal in
positive way to get desirable outcomes (Ahammad and et. al., 2016). To conduct that research
organisation to reap out the results regarding importance of employee retention and their
importance in organisational goals and objectives to remain always competitive in marketplace.
So research is very much important to give best products and services to ultimate employees so
that it can give their best to reach at desirable goals and objectives.
1.4 Produce a research project specification
Research Questions
 What is employee retention?
 What are the different factors that develop employee retention within Hilton hotel?
 What is significance of employee retention on performance of Hilton hotel?
1.5 Provide an appropriate plan and procedures for the agreed research specification
Week Week Week Week Week Week Week Week Week
2

1 2 3 4 5 6 7 8 9
Introductio
n
Literature
review
Research
methodolo
gy
Data
collection,
Analysis &
Interpretati
on
Conclusion
3

CHAPTER 2: LITERATURE REVIEW
Literature review refers to comprehensive summary to past investigation on topic. It is written
overview of the main writings and some of the other sources on chosen topic. It gives proper
explanation, summary as well as evaluation of the each sources. This part of research has been
conducted through using secondary sources for an instance books, journals, articles and internet
sources.
1.3 Critical review of Key References based on the Literature Review
Concept of employee retention
As per opinion of E.M. Rawes, (2019) it has been stated that employee retention is
overall ability or strategy of company to sustain its trained employees and maintain lower
turnover. Firm is able to attain this through adopting different employee retention related
programs. It is one of main focus of human resource functions. Under this, company give the
efforts to maintain working environment that support current staff within an organization. It is an
act of keeping the staff members. The employee retention consists systematic effort through a
company to develop environment that address requirements of employees so that they can stay
for long period of time. Every company spend more on attracting best talent. Staff contribute
towards success of firm and these contributions impact directly bottom line of business.
Employees which stay within firm for long time period contribute effectively and they are the
internal part of an organization.
Each company needs stable and efficient human resourced to work in an effective manner
(Aruna and Anitha, 2015). In context to assure stability of workforce, there is a need to top
management to certain the measures which will make workplace attractive and pleasing. On the
other hand, working situation impact on retention of employees. If the working environment of
an organization will not be positive, then there will be negative impact developed on people and
they will not sustain at workplace. So, it is necessary for management to focus on providing the
positive working environment to employees and enhance their motivational level.
Different factors through which employee retention can be improved within Hilton hotel
As per viewpoint of Gretchen Smitson (2019), employee retention is systematic effort
through managers to encourage current staff to sustain at the workplace for long period of time..
4

It is effort through Hilton hotel can maintain working environment that support present staff in
remaining with firm. There are some of the different factors which affect employee retention:
Training- It is one of the most significant way to enhance moral of employees. Company
provide training to employees so that their skills and knowledge can be enhanced in proper
manner and they can able to perform effectively. Training is main key retention factors for the
staff members. The manager of Hilton hotel provide training to employees so that their
capabilities can be enhanced. It helps in increasing performance level of employees and they will
sustain for long period of time at workplace.
Career development- It is a main part of employee development program. In this,
employees not only feel that employer investing on them but aids to manage people in many
different aspects . Job flexibility with embracing career is necessary incentive for all the staff
members. The career development helps in motivate employees and provide them job securities
in better manner.
Communication- Positive communication helps in improve the employee identification
and develop trust culture. Communication is an effective way to develop relationship among
employer and employees. Management of Hilton hotel communicate with employees, listen their
issues and find out appropriate solutions. It helps in enhance their motivational level in
significant way and they will retain at workplace for long period of time.
Significance of employee retention on performance of Hilton hotel
As per view point of Ankur Tandon, (2019) retention of motivated and positive employee
is necessary for success of business. High turnover enhance expenses and develop negative affect
on morale of a company. In context to this, Hilton hotel execute the employee retention program
to assure that important employees are remain employees while maintaining as well as balancing
the performance level and productivity. The employee retention develops positive impact on
performance of Hilton hotel. There are some significances of employee’s retention on Hilton
performance mention below:
Enhance morale- Motivation is a necessary factor that helps in enhance morale of
employees towards attaining goals. The management of Hilton hotel needs to develop positive
relation with its employees and provide the positive working environment. It will help in retain
employees at workplace for long time period and performance of hotel will be positively
impacted.
5

Performance and Productivity Maintenance- Under this, employee retention practices
helpful in support productivity of business. In this manner, employee retention is helpful in
maintaining the performance as well as productivity of Hilton hotel.
6

CHAPTER 3: RESEARCH METHODOLOGY
2.1 Resources efficiently to the research question or hypothesis
Research Methodology:
Research methodology is a systematic set of activities for conducting research.
Sociologist conduct various kinds of research in which quantitative and qualitative are very
much important. There are some important parts that come under the researcher methodology
and plays very important role in achieving organisational goals and objectives that are as
follows:
Research design:
It is considered one of most important part of research methodology and it is a kind of
systematic and scientific analysis perform through the finding some most important elements to
get effective results in proper way (Cascio, 2014.). Research design is a continuous process that
helps to reap out important results in organisational growth and enhancement. It executes in two
ways that are explanatory and evaluation kind of research. In that research descriptive kind of
research should be conducted.
Research approach:
Research approach is one of most important part of organisation to get fruitful outcomes
while conducting research and analysis to reap out important outcomes in positive way. Research
approach in which consist of several steps that are process analysis, collection of data and
statistics and many more concerned about it. It divides into two parts that are collection of data
and reasoning of it.
Data collection:
There are two kinds of data collection which consist of primary and secondary kind of
research that are as follows;
Primary research:
This is one of most important kind of research in which data and information is totally
new and current. That kind of research should be conduct independently and helps in reap out
important results in positive way. With help of this research techniques organisation can be
directly communicate with the participants at any public places such as market, cafes and other
places to deal in effective manner. In primary research various kinds of methods used that are
7

interview, questionnaire and face to face information collection etc.. in that report with help of
questionnaire data should be collected.
Secondary research:
It is an opposite side of primary research in which knowledge and information should be
collected on basis of information that already available in market and reap out important results
out of it so that necessary results can be achieve by organisation. With help of secondary
research organisation can deal in effective manner and it is cheap source to conduct in proper
way. The main advantage of this research that it easily done in less time with less cost to reach at
desirable goals and objectives in proper way. In sources of secondary research consist of
knowledge and information from papers, articles and other sources that helps in evaluating
greater results in particular research.
Quantitative: This refers as the investigation which is more focused towards
accumulating and examining to determine data as well as generalize results from the sample of
population. It may be gathered through various manner such as surveys, observation and so on.
In this form of research data can be accumulated as well as evaluated into numerical form like
percentages, statistical and many more (Mahal, 2012). The aim of this research is to ascertain
problems by generating numerical information which can be transformed into fundamental
statistics. Also, it is utilised to gather data such as attitudes, opinions to generalise results within
large sample population.
Qualitative: This is considered as the research which is used to gather and measure data
in depth. It is the process to collect non numeric information which cannot represent and measure
in statistical form. This research is more concerned in acquiring more informative investigation.
Method for collecting this particular research are direct observation, content analysis and so on.
It is conducted with the intent to know about underlying perceptions, reasons and many more.
In that research qualitative research should be conducted by researcher to get important
results and insights for proper results.
Sampling:
Sampling is one of most important aspect for an organisation to deal in effective manner
by collecting data and information in proper manner. Sample is a process to choose randomly
from large no. of people by using various tools and techniques. It proved helpful in solving
complex problems by saving time and cost in effective manner. Lots of methods and techniques
8

are very much crucial for organisation to deal with dynamic environment by voluntary sampling,
quota sampling and other factors. Various kinds of sampling techniques help in evaluation of
results in effective manner.
Sample size:
Sample size is a act to choose no. of various observations in a statistical sample
(Mohlala, Goldman and Goosen, 2012.). The sample size potential for reap out important
results and insights in organisational growth and enhancement. The sample size for that report is
30 respondents.
Questionnaire:
Questionnaire is one of most important aspect for an organisation to gather important
knowledge and information by asking relevant questions from respondents. In context of
organisation it is very much potential to know the reply of people that they understand about
employee retention and their importance in organisational growth and enhancement.
2.2 Proposed research investigation in accordance with the agreed specification and procedures
QUESTIONNAIRE
Name:
Age:
Gender:
Contact no.:
Q1) Do you have knowledge about employee retention?
a) Yes
b) No
Q2) Does employee retention develops positive impact on performance of company?
a) Yes
b) No
Q3) What is the importance of employee retention on overall performance of Hilton
Hotel?
a) Cost effective
b) Enhance motivation
c) Increase productivity
9

Q4) What are the different factors which impact employee retention within Hilton hotel?
a) Working environment
b) Employee motivation
c) Training
Q5) What are the different employee retention strategies Hilton hotel can use to sustain
employee for long time period?
a) Job securities
b) Management support
c) Rewards and recognition
Q6) What are the different ways to improve employee retention in an organisation?
a) Employee compensation
b) Training and development
c) Work- life balance
Q7) What are the motivation techniques used by company for retaining employees long
period of time?
a) Communicate positively
b) Train and Mentor
c) Be transparent
Q8) Does motivated employees help an organisation by increasing its sales and
profitability?
a) Yes
b) No
Q9) What are the various retention tools Hilton can use for employee retention?
a) Employee surveys
b) Exit interviews
c) Employee retention consultants
Q10) What is the negative impact of poor employee retention on organisational
performance?
a) Loss of company knowledge
b) Regaining efficiency
c) Reduce productivity
10