Analyzing Rosters, Multiskilling, and Employee Management Practices

This assignment addresses key aspects of employee management, focusing on rostering and multiskilling. It explores the benefits of multiskilling, emphasizing how it enhances employee performance and organizational goal achievement by setting standards and improving worker skills. The assignment also delves into the importance of proper roster creation, considering employee needs and setting appropriate schedules. It highlights the significance of roster presentation, proper duty allocation, and organizational functionality, including compliance with labor laws regarding shift notifications. The document further examines the advantages and disadvantages of advance roster presentation, and the correct storage and updating of staff records. Finally, it discusses the role of rosters in the hospitality industry, particularly in five-star hotels, emphasizing the importance of guest needs, shift timings, work allocation, and employee skills in roster design to ensure efficient operations and guest satisfaction.

Tutorial Questions

Question 1.3
Multiskilling refers to ensuring that an employee can be trained with multiple skill sets.
This is quite helpful to ensure that the employees are able to work in a proper manner to achieve
the goals and objectives of the organization. It also channelizes their maximum potential as they
work with higher-level of productivity. For the organizations its usage is crucial so that they are
able to make the right use of the staff. This can be done in the following manner-
 Setting of standards- Multiskilling can be highly helpful for the organizations to make
sure that they are able to set the right standards for the employees so that their level of
performance is up to these standards and they are able to contribute substantially towards
the goals and objectives of the firm in a highly effective manner.
 Improvement in the skills of workers- The use of multiskilling is helpful for the
organizations because in this way they can improve the overall level of skills for the
workers. In this way they will be able to achieve challenging goals and objectives.
Question 1.5
The organizations are required to ensure that they can make use of a right approach while
drawing up rosters. The ways in which they can make allowances are explained as follows-
 Consideration for the needs and requirements of employees- An organization's
managers have to ensure that they are able to consider the various types of needs and
requirements of the workers in a highly effective manner. Therefore, it is required that
they can consider these needs and requirements while the rosters are drawn so that the
workers who are specialized in certain tasks are allocated those tasks leading to higher-
level of efficiency and effectiveness in the achievement of goals and objectives. The
social and cultural needs of the employees have to be considered for this purpose.
 Setting of appropriate schedule- The managers of an organization should make sure
that they can set an appropriate schedule which can be easily followed by the different
employees working in the firm. For this purpose, broader organizational policies are
required to be considered.
Question 2.1
It is important for the organizations to ensure that the rosters are presented in the required
formats and according to organizational standards. This is because of the following reasons-
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 Proper allocation of duties- When a proper presentation of roster is done it ensures that
the allocation of the different duties can be done to the employees in a highly effective
manner.
 Proper functioning of the organization- With the proper presentation of roster a proper
functioning of the organization can be ensured. Therefore due to this reason it is highly
essential to present the roster in a proper format which will help in the achievement of
goals and objectives of the firm in a highly effective manner.
Question 2.2 A
According to the laws in Australia, a minimum notice of 7 days has to be given to the
employees working in various organizations regarding their rostered shifts so that they can plan
their schedule well in advance effectively and efficiently. Also this will make sure that the
employees are able to maintain their work-life balance in the right manner without facing
problems and issues. The reasons for intimating the workers well in advance regarding their
rostered shifts are explained as follows-
 Better planning- When the workers are told well in advance about their work schedule
they are able to plan in a much better manner and can ensure that they are able to manage
their time accordingly.
 Efficiency and Effectiveness- When the employees are told about their schedule well in
advance they can work with a higher-level of efficiency and effectiveness. In this way,
they will be able to contribute in a better manner towards the achievement of goals and
objectives of the organization in the future.
Questions 2.2 B
There are certain advantages and disadvantages when the rosters are presented well in
advance to the various employees. These are explained as follows-
Advantages-
 Better productivity- Presenting of rosters well in advance can lead towards a higher-
level of productivity and thus this can put an impact on the performance of various
workers.
 Better management- When the rosters are presented well in advance then this can lead
towards better management. Therefore in this manner this can create an advantage for the
organization.
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Disadvantages-
 Changes in the schedule- When the rosters are prepared well in advance it can lead
towards more changes in the schedule. Thus in this manner this can create a disadvantage
for the organizations.
 Absenteeism- The preparation of rosters in advance can increase the cases of
absenteeism among the various employees. Therefore in this manner this can lead
towards disadvantage for the firms.
Question 3.2 A
The records of rosters, shift times and other entitlements can be filed in the following
places-
 HR department- The HR department in the organizations has to ensure that it is able to
keep a proper record related to the rosters, shift times and other entitlements. In this way
it can manage the employees in a highly effective manner and thus can help in the
attainment of higher-level of productivity. Therefore in this manner the goals and
objectives of the organization can be achieved.
 Finance department- The Finance department of the organizations needs to ensure that
it can keep a proper record related to the rosters, shift times and other entitlements.
Therefore in this manner the proper arrangement of funds for providing payments to the
workers according to the tasks to be performed by them according to the roster can be
done effectively and efficiently. Thus in this way the firms will be able to attain their
goals and objectives.
Question 3.2 B
The Staff Records must be updated at least once in a year to ensure that the changes
which have taken place can be implemented in a highly effective manner. The examples of the
way these updates can occur are explained as follows-
 Change in the details of the employees- If there has been a change in the details of the
workers then the HR department needs to ensure that it can implement them in a highly
effective manner by properly updating the records. In this way the HR department of
companies will be able to manage the records in the right way.
 Change in the remuneration- If there is a change related to the remuneration of the
employees then it needs to be properly implemented in the system by the HR managers of
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the organization. Therefore in this manner the HR department of the companies will be
able to ensure that the change is implemented effectively and efficiently.
Question 5.2
The role and importance of rosters in the hospitality industry is explained as follows-
 Allocation of work in different departments- As a hotel has various departments which
ensure that it functions in an effective manner allocation of work can be done more
appropriately by making the use of rosters. Therefore this ensures that the hotel is able to
function properly and ensure full satisfaction of the guests. As the work is allocated
properly this makes rue that the various types of staff costs are reduced.
 Proper record of remuneration paid- In a hotel there is a requirement that a proper
record of remuneration which is paid to the staff can be maintained. By maintaining the
rosters a hotel can find out the tasks which are performed by specific people and thus can
manage the remuneration accordingly. Thus in this manner it can be ensured that the
different types of staff costs can be reduced highly effectively.
Question 5.3
While designing the rosters for a five-star hotel there is a requirement for the hotel to take
the following factors into consideration-
 Needs and requirements of the guests- The guests who visit a five-star hotel have high
needs and requirements. They come up with high-level of expectations and therefore in
this manner rosters are required because the tasks should be allocated in such a manner so
that the needs and requirements of the guests are met effectively and efficiently by the
different departments of the hotel.
 Shift timings- The rosters in the five-star hotels are required to be designed in a proper
way so that there is a proper gap between the shifts of the employees. This is required to
provide adequate rest to the workers which will enhance their level of efficiency as well
as effectiveness and will ensure that the different types of goals and objectives are
achieved easily.
 Proper work allocation- There is a requirement of proper work allocation in the five-
star hotels to ensure that they function properly. Thus this is an important factor and it
has to be ensured by the managers that the work is allocated and segregated in the right
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manner which will help the workers in achieving a higher-level of efficiency and
effectiveness.
 Skills and abilities of the workers- In the five-star hotels the various skills and abilities
of the workers have to be taken into consideration while framing rosters. In this way the
employees will be able to satisfy the guests in a much better manner by providing them
good customer service.
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