Detailed Employee Manual: Operations, Sales, Finance, and IT at Lemax

The Lemax Employee Manual provides a detailed overview of the company's operational procedures, sales strategies, and financial management practices. It outlines the use of software for reservation management, sales automation, and financial reporting, including features like automated follow-ups, upselling, and online payments. The manual also covers the implementation process, emphasizing the importance of transitioning from older systems while maintaining data integrity and providing training for staff. Additionally, it highlights the company's travel website development services and customer support system, which is handled by in-house IT staff and the Lemax team. The manual aims to guide employees in effectively utilizing the software to streamline business processes within the travel industry.

Lemax Employee Manual
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1 LEMAX GUIDE FOR COME&GO EMPLOYEES 2
2 LEMAX AS A SOFTWARE 2
3 BENEFITS FOR THE EMPLOYEES 2
4 NEW PROPERTIES OF THIS SOFTWARE 3
5 MAJOR BENEFITS OF USING THE SOFTWARE
● REPORTS
● TRAVEL PRODUCTS
● OPERATIONS
● MARKETING
● SALES
● FINANCE
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6 QUICK WAY TO UNDERSTAND THE MECHANISMS 7
7 IMPLEMENTATION 9
8 TRAINING AND CONSULTING 9
9 TRAVEL WEBSITE DEVELOPMENT 10
10 CUSTOMER SUPPORT 10
1.LEMAX GUIDE FOR COME&GO EMPLOYEES
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Today, in the time of digitalization and automatization, countless travel organizations still work
on obsolete (generally manual) frameworks, without knowing there are manners by which they
can overhaul their work process, and along these lines increase their productivity and decrease
time-misfortune. Regardless of whether we're discussing clients or providers, correspondence
introduces a pivotal advance in structure a stable relationship for the two sides.
2. LEMAX AS A SOFTWARE
Lemax is an online travel programming that computerizes your business, showcasing, tasks, and
funds. It is a solution for the following pronlems:
● Travel organization and OTA
● Inbound visit administrators
● Outbound visit administrators
● Corporate travel and MICE
● Goal the executive's organizations
3. BENEFITS FOR THE EMPLOYEES
When somebody would ask an individual working in an office, what is their regular day rotates
around, what do you figure their answer would be? Unfortunately, for most representatives the
appropriate response would sound something like this: "I abhor when my partner takes some
time off, and I need to assume control over her correspondence with customers since it's difficult
to proceed with where they left since all the correspondence occurred in her letterbox that I don't
approach."
On the matter of concentrating the correspondence procedure, Lemax built up a fantastic 2-way
email correspondence module, intended for our customers to effectively speak with their clients
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and providers. This module empowers you to peruse the entire unified mail correspondence
history of every booking or client.
Suppose, for instance; you're a staff individual from the reservations office in a medium-sized
travel organization. You get around 50-100 demands day by day that you have to process. These
solicitations are made by the customers, and they incorporate different changes: a lodging
change, a flight date climbed, a bundle visit upgraded, and so on. This is a great deal of data,
mainly if all the correspondence history is varied. This regularly happens when a worker departs
from some type of holiday or recreation or on a wiped out leave and appoint his very own
customers to another staff, and provide them knowledge data on every particular customer also.
This is the point at which the fused programming streamlines that lower the workload of
obligation staffs.
4. NEW PROPERTIES OF THIS SOFTWARE
It filters to show funds by an allowed representative on a booking level (also to reservation thing
level how it functioned previously). Alongside old alternative, we will most likely observe
money related measurements as per representative that has at first made a booking.
5. MAJOR BENEFITS OF USING THE SOFTWARE
Lemax gives a total programming arrangement which encourages us to improve your movement
business procedures and increase both productivity and deals. With Lemax, we will have the
option to:
● Lessen your manual work
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● Increment our disconnected and online deals Save time
● Robotize and bring together your business
● Track our budgetary bits of knowledge
It will likewise help in Business Expansion.
● Expand our item offer with an overall scope of astounding administrations from various
providers.
● We can get the most minimal potential costs picking the item from a few providers all the
while.
● Lemax has coordinated with the most grounded bed banks and GDS frameworks.
This change enables us to pursue funds in a single all the more way. Beforehand, when choosing
Employees' name – we will get results that will demonstrate every one of the things for which
representative reserved a spot. Presently, funds can be related with reservation exclusively and
doled out worker on this booking regardless of who else was taking a shot at this
reservations/including new things. At first, one individual (doled out worker) reserved the spot,
so perhaps you need to see his/her business results.
Benefits for all the departments is explained below:
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REPORTS
● Deals and income reports
● Clients and trip specialists benefit.
● Bookkeeping, tasks and stock reports
● Provider execution reports
● Worker execution reports
TRAVEL PRODUCTS
● Make and oversee travel items.
● Make visits and bundles.
● Improve bunch the executive's
proficiency MICE the board
● Enable providers to deal with their
items
● Book legitimately from bed banks
● Book flight tickets legitimately
from GDS
OPERATIONS
● Deal with our requesting procedure
● Completely mechanized administration
requesting Improve correspondence with
provider
● Track our stock
MARKETING
● Win more appointments with lead
sustaining
● Mechanize exchanging
● Advancements and coupon codes
● Web advertising apparatuses
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SALES
● Complete reservation the board
● Quicken deals with Lemax
● CRM Complete deals mechanization
● Programmed subsequent meet-ups
● Mechanize upselling
● Extend selling channels
● Internet booking B2B and B2C
● Corporate self-booking apparatus
FINANCES AND ACCOUNTING
● Make solicitations and oversee
installments.
● Offer online installments
● Deal with your providers
● Decrease swapping scale chance
6. QUICK WAY TO UNDERSTAND THE MECHANISMS
➔ Go to Reservations
➔ New reservation
➔ Book more than one product
➔ Change assigned employee on one reservation item.
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➔ From the main menu
➔ Choose Reports
➔ Financial reports
➔ By service (or any other financial report).
➔ First let’s find Employee (reservation) field above the grid
➔ Type here the name of assigned employee
➔ Click on Filter
➔ Check Show by reservation if you want to follow profit according to specific reservation.
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We will discover here the two things from the booking, whether we have various representatives
delegated here for an aggregate sum. Presently, we should try a similar system yet with the old
process that we transferred from Employee into Employee (reservation thing), pick the same
representative and snap-on Filter.
We can see that sum is currently lower since we have a single particular here, where this
representative was relegated to.
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7. IMPLEMENTATION
We accept that the execution of the product is substantially more significant than the product
itself. Having our very own usage procedure will assist us with:
● Quickly change from the old framework
● Evade holes between our procedures and another product
● Keep on utilizing our current dataset.
● Onboarding with movement industry specialists
8. TRAINING AND CONSULTING
The most significant objective of this preparation is to outline business forms effectively to the
Lemax programming and to figure out how to utilize it! With this preparation, you will have the
option to:
● Guide your genuine business procedure to travel programming
● See how to utilize the new programming.
● See by what method will the new programming work, in actuality, circumstances.
9. TRAVEL WEBSITE DEVELOPMENT
The product likewise gives travel site improvement administrations which will empower our
organization to convey a wholly incorporated B2B or B2C internet booking sites. Each
movement site that can be custom-made, structured, and grew with the goal that it coordinates
our clients' needs, desires, and brand picture.
10. CUSTOMER SUPPORT
Lemax offers client support from our in-house workers (IT Department) that comprehend our
issues. Client backing might be conveyed via phone, by email or by utilizing the live help on our
organization's site (Come&Go). Regardless of whether there is and any issue aggravating the IT
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division, one can legitimately contact the Lemax group. The client bolster comprises of
profoundly instructed experts in the travel industry, and they're devoted to helping settle any
issues that may arise.
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