Strategies to Improve Employee Morale and Reduce Attrition in Hotels

This report addresses the critical issues of employee attrition and low morale in the workplace, particularly within the context of a hotel environment. The report highlights the negative impact these factors have on overall performance and customer satisfaction. It proposes several solutions, including the implementation of Key Performance Indicators (KPIs) to define job roles and encourage productivity, emphasizing the importance of effective communication between management and employees to foster a positive work environment and reduce attrition. Furthermore, the report suggests the appointment of supervisors to ensure employee satisfaction and the provision of performance-based incentives to motivate employees. The report also references academic sources, which support the presented strategies for improving workplace dynamics and achieving business objectives. The core aim is to provide insights and strategies for addressing employee-related challenges, thereby enhancing the efficiency, productivity, and success of the organization.

Task 2

2.1 Work based problems
It can be evaluated from the case that management
faces issues regarding the high employee attrition rate
and low employee morale. Thus, it affects the
productivity of employees at workplace. It affects their
performance and thus success of firm also gets
influenced. Therefore, in order to overcome such
problem, it is required that management needs to take
sound communication with their workers so that best
relationship can be developed.

Contd…
It is essential for Travelodge hotel to set KPI’s (Key
Performance Indicator) for their workers so that their
job roles can be defined clearly. Also, an agreement
can be made in relation to develop set minimum unit
of production per day and thus encourage them to
lower employee attrition rate by encouraging them to
overcome the issue. With the help of this, firm will be
able to obtain standard production per day in the form
of customer attraction and thus employees of hotel will
be clear that they need to function in order to satisfy
the needs of customers.

Contd…
Through this, problem of low employee morale will
get resolved as workers will receive encouragement
from their management in terms of rewards so that
success can be attained. Another crucial method need
to be adopted in relation to overcome the problem i.e.
adopting effective communication that will be made
employee remain in workplace for long time period so
that proper focus can be obtained upon customer
satisfaction. Employees are required to initiate and
deliver best services towards hotel so that each and
every needs of individual could be satisfied.

Contd…
Furthermore, supervisor for each and every department
of hotel requires appointing and making sure that
workers are satisfied from their job role and focusing
upon the needs of consumers. Based upon the
improvement in the work based problems, incentive
will be given to workers as per their performance so
that best quality services can be rendered to clients. It
helps in boosting the sales and efficiency of firm to
obtain maximum satisfaction.

References
Cuthbert, D. and Molla, T., 2015. PhD crisis discourse:
A critical approach to the framing of the problem and
some Australian ‘solutions’. Higher
Education. 69(1).pp.33-53.
Finch, E. and Fafinski, S., 2014. Employability Skills
for Law Students. Oxford University Press.

Thank You