Leadership and Management: Motivation to Work in M&S Case Study Report

This report delves into the critical aspects of employee motivation and the meaning of work, using Marks & Spencer (M&S) as a case study. It explores the direct connection between business culture and employee performance, highlighting the manager's responsibility in fostering motivation. The report examines Herzberg's Motivation-Hygiene Theory, detailing hygiene and motivational factors, and McClelland's Need Theory, including McGregor's Theory X and Theory Y. It emphasizes the importance of factors such as company policies, supervision, and relationships in the workplace. The conclusion underscores the value of motivation in achieving business objectives and supports the findings with motivational theories. The study recommends that managers consider these motivational factors for employee development. The report provides references to relevant books and journals, supporting the analysis with credible sources.

Topic : Motivation to work and meaning of work
 INTRODUCTION
Motivation is refers to the energetic force that originate potential skills from
individual in order to perform the particular task. Present topic is base on “Motivation to
work and meaning of work” in the context of case study M&S. Here, the poster defined the
meaning and importance of motivation to managers within the organisation culture which is
followed by motivation theories and models.
CONCEPT.
Business culture is directly connected with the performance of employees which comes
from motivation process. Managers should have responsible to developing the employee
motivation in order to get the quality of performance. Importance of Job motivation has
been explained by the Frederick Herzberg with the help of motivation theory Hygiene in
159. through this theory he explained the importance of Motivation.
Motivation-Hygiene Theory
Herzberg motivation theory is given by Fredrick Herzberg who studied about the variables
that helps to achieving the set aims and objectives with the undesirable conditions to avoid. The two
factor theory of motivation divided into two measure components Hygiene factors & Motivational
Factors.
Hygiene Factors : Hygiene factors are related to those measures which are not a intrinsic part of a job.
But on the same side, the factors that affect the motivates of employees are working conditions,
interpersonal relationship with subordinates and supervisors, salary, job security etc.
Company Policies : Manager should need to make good company policies that fairly deals with
employees.
Supervision : Manager needs to ensure that all employees are fairly supervised by the senior
authority.
Relationship : There should try to have fair and appropriate relationship within the workplace at
M&S.
McClelland's Need Theory
This theory of motivation engage motivation and manage the productive management. That must
be important for the manager a M&S. McGregor has specially described this model for managers that are
applied by the HR department. In order to maintained the motivation among employees at workplace.
Theory X: X believes that employees or managers are autocratic which are generally very lazy, indifferent
and always preferred to avoid things.
Theory Y: Managers with having Y factor are oriented and based on the assumptions that they are self
focused, self-control and committed to their work.
CONCLUSION
Poster has been concluded the significant value of motivation at workplace, that helps to discover
the new environment in order to gain the business objectives and target opportunity. Study concluded about
the concept of motivation by supporting the motivational theories such as Two factor theory and
McClelland Gregor X & Y theory. However, the research concluded the necessary importance of motivation
for employee development. Also, study explained that manager of the company should have need to
considered the motivational factors.
Motivational Factors: Motivational factors causes employee to work together. Manager should
understand the value of motivation.
Achievement : Achievement gives proud feeling among employees. Manager can give rewards and
appreciation to deserving employees.
Growth : Manager should promoted productive employees within the organisation.
REFERENCES
Books and Journals
Akkermans, J. and et.al., 2016. What about time? Examining chronological and subjective age and
their relation to work motivation. Career Development International, 21(4), pp.419-439.
Herzberg, F., 2017. Motivation to work. Routledge.
Kroeker-Hall, J., Cunningham, J. B. and Campbell, D. M., 2016. Older workers: Multigenerational
motivation. In Academy of Management Proceedings (Vol. 2016, No. 1, p. 15169). Briarcliff