Impact of Employee Motivation on Business Growth: Hilton Hotel Case

This report delves into the critical relationship between employee motivation and organizational success, specifically within the hospitality sector, using the Hilton Hotel as a case study. The study investigates the significance of motivation, differentiating between intrinsic and extrinsic factors, and their impact on employee performance and business growth. The report examines the role of human resource management in fostering a motivated workforce, focusing on factors such as job security, opportunities for growth, and the creation of a positive work environment. It analyzes the impact of employee motivation on productivity, job satisfaction, and overall business outcomes. The methodology includes a literature review, outlining the concepts of motivation, business growth analysis, and strategies for enhancing employee motivation. The findings and discussion highlight the importance of motivation for achieving organizational objectives. The report concludes with recommendations for further research and practical strategies for improving employee motivation within the hospitality industry.

EFFECT OF MOTIVATION OF
STAFF ON ORGANIZATIONAL
PROGRESS

TABLE OF CONTENTS
Abstract............................................................................................................................................1
Title: “Impact of motivation of an employee on the business growth of a company- A Case
Study on Hilton hotel”.....................................................................................................................3
INTRODUCTION...........................................................................................................................3
Overview.....................................................................................................................................3
Research purpose........................................................................................................................6
Significance of the Study............................................................................................................6
Research Objectives....................................................................................................................7
Structure of the Study.................................................................................................................7
LITERATURE REVIEW................................................................................................................9
Overview.....................................................................................................................................9
Concept of motivation for an employee in hospitality sector business.......................................9
Analysis of Business growth of organization ..........................................................................12
Motivation of an employee and business growth of hospitality enterprise...............................17
Recommending ways through employee motivation can be raised for high business growth. 22
Conclusion................................................................................................................................24
METHODOLOGY AND RESEARCH DESIGN.........................................................................24
Overview...................................................................................................................................24
Research type............................................................................................................................24
Research philosophy.................................................................................................................26
Research approach ...................................................................................................................29
Research design.........................................................................................................................30
Data Collection.........................................................................................................................32
Access and ethical issues.................................................................................................33
Data Analysis............................................................................................................................34
Conclusion................................................................................................................................35
PRESENTATION AND DISCUSSION OF THE FINDINGS.....................................................35
Discussion.................................................................................................................................57

CONCLUDING THOUGHTS ON THE CONTRIBUTION OF THIS RESEARCH, ITS
LIMITATIONS AND SUGGESTIONS FOR FURTHER RESEARCH......................................61
Conclusion ...............................................................................................................................61
Recommendations.......................................................................................................................1
REFERENCES................................................................................................................................3

Abstract
In the present scenario, employees are considered as heart of organizations as they play
very important for every role whether it is success or failure. Motivation is replicated as very
vital factor which encourages one to give their best performance in order to attain objectives of
enterprises. The strong positive motivation helps in enabling the raised output of employees but
on the contrary, negative output decrease performance as well. The motivation is categorised in
two types as extrinsic and intrinsic. Extrinsic motivation signifies about motivational stimuli of
individual which has been originated from outside. In simple words, it can be explained as desire
for performing task which are controlled through outside source. Therefore, motivating
employee is important job which has to be taken care by human resource manager. It helps in
retaining staff, improving the quality of work by implementing positive attitude towards
company. It can be presented from the evaluation that aspect pertaining to job security has
significant impact on employee motivation. Moreover, employees prefer to stay in the firm for
long duration which offer opportunities to them in relation to growth in terms of both monetary
and non-monetary.
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ACKNOWLEDGEMENT
I would like to express the deepest appreciation to my committee chair Professor
_________, who has the attitude and the substance of a expertise to continually and convincingly
conveyed a spirit of adventure in regard to research and scholarship, and an excitement in regard
to teaching. Without his guidance and persistent help this dissertation would not have been
possible for employee motivation.
I would like to thank my committee members, Professor _______ and Professor _______,
whose work reflected to me that concern for global affairs supported. In addition, a thank you to
Professor _________, who introduced me to Linguistics, and whose enthusiasm for the
“underlying structures” had lasting effect. I thank the University of _______ for permission to
include copyrighted pictures as a part of my dissertation. I would also like to thank to _______
Foundation for their financial support granted through predoctoral fellowship.
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Title: “Impact of motivation of an employee on the business growth of a company-
A Case Study on Hilton hotel”.
INTRODUCTION
Overview
Motivation is derived through the word 'motive' which can be elaborated as inner state of
mind that directs and activates the behaviour. Generally, it is originated from internal to
everyone and externalized through behaviour. In simple words, this in one's willingness to exert
efforts towards attainment of goals and objectives. This is replicated as very vital factor which
encourages one to give their best performance in order to attain objectives of enterprises. The
strong positive motivation helps in enabling the raised output of employees but on the contrary,
negative output decrease performance as well. The key element in personnel management is
replicated as motivation. Motivation is a process for stimulating people to actions for attaining
objectives and in context of work, the psychological factors which stimulate behaviour of people.
This could be desire of money, recognition, job satisfaction, success, team work etc. The most
important role of management is for creating willingness in employees for performing best as per
their capabilities.
In the present scenario, managers and researchers had belief that organizational goals and
objectives are not attainable with absence of enduring commitment of employees and members
of business unit. The world is facing enormous alteration as globalization of business is raising
along with advancement of technologies. The major alterations are reshaping significantly for
worse and better as well. It leads to alterations in the way business is done and behaviour of
employees and managers. On basis of organizational perspective it is desire to attain success, it is
highly essential for adopting changes. As they are reshaping the entire world and operations of
organization which led to alterations in employee characteristics. Motivation is defined as state
of multiple indefinite factors which cause person to perform his responsibilities in special aspect.
Its factors are indefinite due to constant alteration with time. This has been stated that employee
would not operate in special way if there is absence of encouragement to perform the specific
task.
The motivation could be understood in three parts; as first is about arousal which directly
deals with drive or energy from action of any individual. Second is all about referring choice that
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people undertake and direct the behaviour and last dealing with maintaining behaviour which
clearly states that how long people persist to attempt to accomplish their objectives.
The motivation is categorised in two types as extrinsic and intrinsic. Extrinsic motivation
signifies about motivational stimuli of individual which has been originated from outside. In
simple words, it can be explained as desire for performing task which are controlled through
outside source. It has been noted that even stimuli are originating from outside, the outcome of
performing task would still be rewarding for any particular individual performing the task. It is
external in nature and very well known and debated motivation. In simple words, it occurs when
one is motivated to perform particular behaviour to involve in any activity to retain reward and
avoid punishment. The examples of extrinsic factor are money, benefit package, organised
activities and bonuses.
Intrinsic motivation signifies about motivational stimuli of individual coming from
within. The individual has desire to do a particular task because its outcomes are as per belief
system and fulfilment of desire and importance is associated to it. This is replicated as behaviour
which is driven by internal rewards, In simple words, motivation involves behaviour which
arises within individual due to intrinsically rewards. Generally, this involves engaging in a
behaviour due to personally rewarding, essentially, performing an activity for purpose of own
sake instead of desire for external rewards.
Motivation is replicated as force which make people to select a specific job, stay with it
and to work hard in that job. The early approach to motivation lays emphasis on different
requirements of people. Further, these approaches has given suggestions that people tend to be
highly motivated to fulfil the unsatisfied requirements. Simultaneously, people exerts efforts
with the hope that their requirements would be satisfied. The remaining approaches which gives
high concern with objectives of long term as sense of fairness and values of employees. The
employees are not simply based on need as there interest work is on basis of lives, levels of
success, satisfaction level and their cultural values which they have already attained.
The psychological contracts replicates about beliefs on basis of expressed promises as
this motivates employees to fulfil commitments made to employers and they are certain that
employers would give in return best performance. The agreement among employer and worker
on which it owes other is censorious to success of relationship of employment. The managers
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who gains feeling of poorly treated through employer are less likely for making the extensive
commitments to their workers or for signal about trustworthy employer.
The study would replicate about every important motivational factor and this would
emphasize on degree of importance which is dependent on type of adopted motivational theory.
It would establish that both employee and employer should develop mutual relationship by
working together for agreeing on best method to motivate latter. Moreover, its emphasis is
placed on ignoring inequities among staff of similar rank. With existence on inequity, some
workers will be always aggressive, the actions could destroy attitude of is peers or other workers
as well.
The employee performance is known as output with context of quality and quantity and
helps company for purpose of realising its set objectives. In simple words, performance could be
measured through behaviours, traits and outcomes. The employee performance management
provides encouragement to employees to get engaged in company's planning. It anticipates with
presence of role in process the employee would be motivated to perform at high level.
In the present scenario, hospitality sector is attaining growth in world business, travel and
history. The high component of this industry is contributed by hotels and resorts. The Hilton
Hotel is a hospitality organization which owns, manages, leases, develops and franchises resorts
and hotels. The organisation has involved itself in hotel management and licensing the brands to
franchises. At the present state, it has 540 Hilton hotels and resorts which are operating in 78
countries on 6 continents. It gives importance to hourly employee engagement and gives more
attention which is being paid to physical spaces. The employer gives focus on elevating
experience of employee which consists of mix of technological, cultural and physical aspects of
work environment. Henceforth, employee experience is replicated as total connection with
workplace, instead of single aspect of work life. The better an employer could make experience
of employee, with high possibility of return on investment in recruitment, retention and
productivity.
Usually, employee's salary is sufficient for keeping one to working in company. On the
contrary, sometimes just working for salary is not enough for employees to be constant in Hilton
hotel. Moreover, employee should be motivated to work for organization or company as if there
is absence of motivation in employee, then this will impact quality of work of employees which
will deteriorate. The Hilton hotel has created efforts for developing motivated workforce and to
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raise productivity which is most important functions in present scenario. With context to change
in employees income, money is ceased as motivational factor and as they get older, interesting
work is considered as motivational factor.
The motivation of employee is directly linked with business growth of organization as
motivated workforce is inclines to be highly productive compared to non productive staff. If
employee would be happy and satisfied then work would be performed in impressive method.
Job performance management is considered as process by which managers endures activities of
employees and output are congruent with objectives of organization. Henceforth, it is known as
priority of organization for ensuring motivational tool which encourages the initiative and
stimulate efforts through employees and applicable for better performance and deliverance of
quality service.
Research purpose
The purpose of this study is to analyse the impact of motivation of an employee on
growth of organization which is engaged in hospitality sector. As this study is proposed for
improving employees performance at workplace and used to retain employees. This would
provide help to other organizations for establishing better image in industry as required through
legal authority.
Significance of the Study
This study is very important for different stakeholder such as suppliers, management,
government organizations and consumers in different aspect. It will provide help to employers of
hospitality sector, Hilton and others as well which may extract finding of study is applicable to
them. It will highlight advantages and its subsequent impact on results of employee which
signifies on basis of knowledge. It is also helpful for many managers and leaders of present
society to determine the things which are required to motivate employees successfully for
performing at their best. Simultaneously, it is relevant to other scholars who has reflected with
factual information about relevance of employee productivity and output. There is inclusion of
belief in strength of employees and inquire employees as per their want.
Similarly, there are various activities has been undertaken for communicating numerous
benefits which would assist to make high business profitability and growth. There are different
reasons because of employee motivation which is very important for communicate different
advantages at workplace.
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Research Objectives
Aim and objectives
Aim: To analysis impact of motivation of an employee on the business growth of a hospitality
company – A Case Study on Hilton hotel.
Objectives
 To understand concept of motivation for an employee in hospitality sector business.
 To analysis business growth of a hospitality company in Hilton hotel business.
 To interrelate motivation of an employee and business growth of hospitality enterprise.
 To recommend ways through employee motivation can be increasing to make high
business growth in Hilton hotel.
Research questions
 What do you understand concept of motivation of an employee in hospitality sector
business?
 How to analysis business growth of a hospitality company in Hilton hotel business?
 What is interrelationship between motivation of an employee and business growth of
hospitality enterprise?
Structure of the Study
This study is on basis on impact of motivation on employee performance in hospitality
organizations. This was guided through objectives that how employees are motivated through
organizations, function of motivation on employee performance along with relationships among
employee performance, organizational growth and motivation. This study was carried at Hilton
hotel as it is one of the leading hotel and gives luxurious services to its customers and even
employees as well. Simultaneously, secondary research will be framed and then stating research
design and methodology for purpose of performing primary study for attaining responses to
questionnaire.
At the initial level, this will give brief overview about topic, research purpose and
importance of study. For gaining better insight, there will be analysis of secondary research or it
could be elaborated as literature review from past scholars. After secondary research, it would be
signifying methodology and research design which will be relevant to study and then its finding
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will be discussed. In the same series, there will be presentation of concluding thoughts and even
limitation of study will be also presented.
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LITERATURE REVIEW
Overview
This chapter would give brief discussion on past study related to motivation of employee
in organization and brief detail about hospitality organization. This is based on four themes as
concept of motivation, analysis of business growth, interrelationship between employee and
business growth and last is all about recommendations to motivate employees in Hospitality
industry.
Concept of motivation for an employee in hospitality sector business
As per the Herzberg, (2017), thought employee motivation defines that how much an
employee is committed to his job and how much engaged he feels with the company's goals. It
also shows that much an employee feels empowered in his daily work. Thus, motivation is
defined as the willingness of employees to exert efforts and attempt at high level toward the
achievement of organizational goals along with satisfaction of individual needs as well.
Motivated employees of company helps in improving the productivity level of business
organisation by seeking competitive advantage in the market. Hospitality industry is considered
as the largest growing sector all over the world creating wide competition and several challenges
for other organisation as well. On the contradictory part Peters, (2015), said motivation can give
rise to conflict among employees thereby leading to increase in the tension at the business
workplace. When employees don’t receive the same level of motivation which is attained by
other employees, they may feel jealous toward those who has already achieved it, which can
create disagreement among employees resulting in conflict. It is thus the role of management
staff and personnel to develop equal level of motivation in every employee.
Nicholls, (2017), evaluates that to make employees of company feel more capable,
satisfied and appreciated, it is the duty of managers to give employees clear and specific goals
which are to be achieved and should recognize their hard work in meeting these business goals.
For keeping the motivation level high during adverse and challenging situations, it is the duty of
managers to maintain a positive attitude and behaviour, keep employees informed & capable to
see purpose of their work, celebrate small successes. On this part Lăzăroiu, (2015), argued that,
motivation can improve the performance level of unmotivated employees by identifying those
employees which required more level of motivation than the employees which are already
satisfied and are performing with high return.
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