Organisational Behaviour: Case Study of Rachel's Performance

This essay analyzes a case study focused on Rachel, an IT support officer whose performance has declined, and her demotivation in the workplace. The essay explores the factors contributing to Rachel's poor performance, including personality traits, perception, motivation, and the company's failure to recognize her contributions and address her request for promotion. It examines how organizational behavior principles such as the "whole person" concept, dignity of labor, social systems, mutuality of interest, and the desire for involvement affect employee performance and satisfaction. The essay provides a detailed discussion of Rachel's situation and proposes strategies for improving her performance, including equal distribution of work, addressing her emotional needs, providing motivation, and recognizing her value to the company. The essay also highlights the importance of effective leadership and management practices in fostering a positive work environment and ensuring employee engagement. The essay emphasizes the need for the company to analyze its work demands, set proper targets, and manage employees effectively to achieve its goals.

ORGANISATIONAL BEHAVIOUR
ORGANISATIONAL BEHAVIOUR
Name of the Student
Name of the University
Author’s Note

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Introduction:
In the present day there are a lot of business sectors and employees work hard to gain
their personal profits and also aspire for being promoted and being noticed by the company high
officials. In the case study it is found that Rachel is an employee who have been working for the
company and have successfully established on the company as quite popular in the company for
being a good and loyal employee who delivers good work rate (Alqahtani, 2018). Thus she has
applied had applied for the promotion from her post of Information Technology (IT) support
officer to a higher position so that he r work load could be compensated and she wanted to move
on expert level. But in spite of several requests her proposal didn’t find any solution. This has
made her depressed in the past few and has also affected her work rate and quality as well. This
has been affecting the company for a long time. Hence the time and also the factor of financial
support have been an issue for her work life as well (Avota, McFadzean & Peiseniece, 2015).
Even the amount of work in the IT department have been quite hectic and the quality of work
cannot be maintained by other employees as well. Rachel being a consistent employee who a s
produced quality work in every day basis is now receiving 2 stars of reviews which is affecting
her work quality indirectly making her even more depressed and demotivated. Thus the amount
of work deliverance is getting out of hand f her hence the company is eager to take steps to solve
this kind of the problem. Thus the newly appointed manager has been looking into the matter and
is will mg to come up with solutions that will serve the company and the employees as well
equally and also keep them motivated enough and engaged in their work. It may be assumed that
the amount of work that is delivered by each and every employee and can be reduced and can be
distributed among the total number of employees which will motivate the employees and also

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will be helping them to work equally and will make them feel targeted or being penalized with
loads of work. Thus the equal distribution of work among the employees and their satisfaction
levels of work must be kept notice. The company needs to analyze their company’s work
demand also set proper targets and goals so that it can achieve the targets and also with the
proper works and satisfactory employee management. (Massey University, 2019)
Five Possible reasons for the Rachael’s poor performance:
Due to the poor performance of Rachael and her take on the job and her attitude towards
her work is not working for the company for bringing on the excellence in the company.
Therefore work she is delivering is not getting recognized and the degradation of the quality of
her work is not satisfactory as well, where she delivered a huge amount of work with excellent
quality (Bui & De Villiers, 2017).
There can be five possible reasons for Rachael’s poor performance:
The first and the foremost factor that can be analyzed is the personality of Rachael and
her handling of the situations that has developed in her office the individual differences in the
organization is one of the important factors that plays a vital role is the performance and the
deliverance of the employees of the company. Hence the type of work and the amount of work is
also affected and hence the employee usually passes through a very hard dealing with he issues
that risen in the company the solutions has not been coming from the company (Burrell &
Morgan, 2017). Thus the quality of her work is degrading and several customers heave been
reporting against the amount of work developed and delivered by her. There are no disability or
any defects that hold Rachel to work or not to deliver as per the company requires but the
growing instability of her position in the company is bothering her a lot and she is developing

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disinterest in her field of work. Even the customers have been deeply dissatisfied and have
reported greatly against her. Some have deeply expressed their dissatisfaction and severely
penalized the employee for not being able to deliver properly and that the solution provided is
completely irrelevant.
The perception and the outlook of the employees is s very important matters that
matters in the field of work, especially in the field of the corporate world. The corporate
organization that are establishes have been delivering a since a long time the employees who
have been working there for a long time must have a clear idea regarding the company. It is also
equally important that employee must have a clear idea about their work place, but it is also
equally important for the company to be concerned for its employees so that they are motivated
and ready to deliver for the company at any cost. Hence the problem that Rachael faced was
negligence from the company but that too may have been reasonable if Rachel could have more
approachable to the company officials therefore the amount of work that is delivered and the
quality of work for which she was known for in the company has been degraded due to
unsatisfactory solution of the problems (Elsmore, 2017).
Another factor of Organizational Behaviors is the concept of the Whole Person in the
Organization, which tells about the actual representation of the person as he or she is both the
mentally and the physically active person to be mattering for the company. The company should
keep in touch with the emotional values, and also the bonds and the ethical values as well as
think about the welfare of that person. Thus in the case of Rachael, there are lots of important
factors that the company had to look into, her mental health was degrading as well which was
affecting her work and also and also her quality, this has been affecting the company for quite
some time, but the company has failed to serve her and satisfy emotional ups and downs and has

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therefore become responsible for not being able to maintain the employee who has become a
very valuable asset for the company who has been consistent with her work and delivering good
quality work (Grayson & Hodges, 2017).
Motivation always been the key factor that helps is on increasing the success rate if the
company. Motivation among the employees has always been the important factor that has
boosted the work of the employees in the corporate sectors and has pushed the company to a
higher level. Therefore motivation plays a very vital role in constructing the career in the work
place and also increase in the amount of the production and good quality of work in the
organization. In the case study Rachel has been one of the victims who has been demotivated and
also couldn’t produce good quality of work and hence she cannot work properly and deliver
properly. Therefore the amount and the quality of her work has decreased and degraded.
Therefore her situation at her work place has been very uncomfortable and she was depressed
and had to work without any type of moral support and any kind of motivational back up.
Therefore her emotional inequality has been bothering quite a long time and this has affected her
work greatly (Katou, 2015).
Dignity of Labor in an organization, is a very important factor that motivates and
stimulates the work of the employees in the work place or the organization. Hence the dignity
and the recognition, if received from the company by an employee it becomes very important
and close to him or her, because it pleased the employees if the company rewards the employee
or somehow pays attention and gives recognition, this act as a moral boosting and also as a
motivational factor for them. Hence the amount of the work or the interest in the work place and
the domain of work is gains more importance as well as interest in the work is kept on hold and
the employee continues to deliver as per the company requirement and sometimes even more

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than that. Therefore in relation of the case study the Rachael was a very popular employees in
the organization for which she worked for therefore she was known for her work and her loyalty
to her company. But later as she applied for the promotion she was left ignored and also didn’t
receive any kind of confirmation, later on further enquiry she was replied that she has to work
harder for the promotion post that she has applied for. This made her depressed and highly
demotivated and she has been a long-term employee in the company and only that, her work
quality was efficient as well, this negligence of the company made her vulnerable and hence her
work rate ad quality gradually degraded, which affected the company largely (Majumdar, 2018).
There are a few factors that of organizational behavior that have played a vital role in improving
the performance level of the employee:
Social System is the vital point that plays the role of motivating the role of the employee
to work hard and deliver accordingly as the work and the success of employee influences the
work of other employees as well. Therefore in the case of the case study Rachael who has been
the example of good work and proper is now producing unnatural work, which is also
demotivating the work of other employees as well, therefore if Rachael is at all bothered about
the company she is working for, then this fact might act as a motivational factor for her that she
has set an example for the domain of work in the organization, then she might be able to improve
her work and again set new standards for others in the company (Ruck, Welch & Menara, 2017).
Mutuality of interest in the company is a vital factor that might boost the demotivated
employees in the company and in case of Rachael, she might find the factor to be responsible for
which she might be keep on doing her best and delivering for the company. The factor of mutual
benefit and also the basic interest for the domain and mode of work may boost her confidence
and she might be able to work as efficiently as before. The factor that an employee is for the

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company and the company for the employee, may change her views and fully help her improving
her situation (Saebi & Foss, 2015).
Desire for involvement is also a vital factor that motivates the employees who have
derailed from their path and might have lost interest in their work primarily, this totally matches
with the situation of Rachael and the factor for the desire of being involved with the company
may stimulate her work and gradually she may be able to deal with her problems. She might find
the need to be in touch with the company, otherwise in today’s situation of competitive
environment might make her loose her work and the company might find a replacement for her
(Shah, Anwar & Irani, 2017).
Value of the person, is definitely a factor that motivates a person to enhance their
working abilities for the company he is working for. In case of Rachael, the company may have
neglected her case of application of promotion, buy she may also take the factor of working hard
and continuing with the company so that she might get the promotion being completely eligible
for applying and getting the promotion successfully that will be beneficial for the parties
(Waddell, Creed, Cummings & Worley, 2019).
The rewarding and the compensation for the employee by the company definitely
motivates the employee to work hard and also help and give support to the employee’s present
situation and issues. Hence if the company has or applies any kind of rewarding policies for the
employee in this Rachael, who is now facing issues with her company, then it will definitely
motivate her and also show that the company is there for her, which might somehow enhance her
personality as an employee of the company. Thus the company might be able to help her in
dealing with the present condition and also strengthen the bond between her and the company
(Welford, 2016).

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Conclusion:
Thus the company may be able to deal with the situation with Rachael and get back on
her tracks and also help the other employees to be working on full fledge. The newly appointed
manager may be I this help her and also seek for the betterment of the company.

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